How can VoIP help Small Businesses with Cost Savings?

It is a most anticipated question to answer, and everybody, when they come across VoIP business solutions, would wonder about this. How can a VoIP solution for Business reduce your business investment, and how can it lead to cost savings?

Let us start with the basic activities of a small business. Suppose! A small business might be a freelancer, or it can potentially be a group of people working on a single goal.

The motive of any Business Leader:

A business leader would focus on the financial flow of investments and productivity while extracting profit from the firm.

To explain better, let us consider two types of small businesses;

  • A freelancer and a small production unit
  • A small firm such as a telemarketing service (or customer care)

A freelancer and a small production unit:

We consider these two types of firms because they both act almost the same. A freelancer and a small firm have to plan their product, gather raw materials or resources, plan for clients or customers beforehand, produce, market and extract profit by sales.

Observing every above movement needs communication, and meeting everyone is impossible. Therefore, a business leader prefers communication media to reach customers and clients and vice versa.

When there is a flow of raw materials and finished goods, it is required to deploy a dedicated resource to handle communications. It is where VoIP comes into play.

Telemarketing or a Customer Care Service:

It is a straight business connected with Unified Communication Service (UCaaS). The agents either perform constant calling or have to handle a call flow.

The traditional landline systems are not suggested in this case. The Business requires something as advanced as possible. And a VoIP solution for Businesses can handle this scenario.

Consider customer care service where the requirements might call for a video call, mail, message or a file transfer to serve the customer.

Business VoIP service providers are readily available with affordable VoIP solutions for small businesses to fulfil this need.

The Role of Interactive Voice Response (IVR):

Interactive Voice Response is a revolution in customer care services. It is a pre-programmed software to control the call flow by solving minor concerns of the customers. Also, IVR can route the complex ones to the correct agent for a solution with no delay.

By integrating your company’s IVR with CRM, all the agents can access the information to help the customer better by analyzing the issue and customer information.

IVR can remarkably reduce your investment by handling as many issues as possible that replace human resources.

Customer satisfaction:

Because customers rate your company only by its customer support, customer satisfaction will lead your Business towards improved productivity and profits. The percentage of satisfied customers can dictate the standard productivity of an organization.

Business Operations and Productivity:

Of course! Every two elements of a business are interconnected, but operations and productivity are parallel. Because your business productivity is entirely based on operations.

A business team can ace its operations with API integrations allowing one to interact with the information, application packages and devices. For this reason, many teams prefer API VoIP phones.

The operational abilities can decide productivity. A VoIP solution for Business is the best option to achieve quality and cost savings.

The video conferencing feature of VoIP can involve engaging with the clients or customers, team meetings and meetings. This gesture can save valuable time and money spent on travelling.

Benefits of VoIP:

  • Local presence: This feature allocates your local Business to several different phone numbers by using virtual numbers local to the area. It reassures people calling you if you operate your Business from numerous locations.
  • Powerful features: It helps to increase the productivity of any business in a short period. Multiple features of VoIP Business Phone can allow an individual to perform multitasking actions
  • Provides privacy: As the original number is not used for making and receiving calls, it renders the highest level of security.
  • Reduces costs: When making long-distance calls, using virtual numbers local to the area helps save money. 
  • Assists in fostering professionalism: Any firm can create many phone lines for their organization using virtual numbers for various purposes, including customer service, communications, technical support, Etc.,
  • They offer versatility: They are accessible anywhere, allowing you to use an app on your mobile device to place calls.
  • Several telephone numbers: A single user may use their virtual phone number while travelling using powerful features like “find me or follow me.”


To summarize the above blog, VoIP solutions for businesses can empower your business operations and communication. 

It can lead to cost savings by reducing the expenses of additional hardware, installation and maintenance charges. Besides, it can save travelling expenses by encouraging hybrid work culture. For more about the VoIP features and affordable business solutions we offer as a leading business VoIP service provider.

How Do VoIP Virtual Numbers Help your Business Grow?

Each product or service has the desired function to handle. This blog will give you transparent and honest information on every essential feature of virtual numbers in Business VoIP calling systems and how to utilize them.

What does this blog aim to achieve?

Our objective is to explain to readers how virtual numbers work and their benefits. Therefore let’s start with the fundamental ideas. How can you benefit from this virtual number feature for your convenience? Let’s get started with the definition.

A virtual number: what is it?

It is a phone number used to route calls to the user’s actual number but is not connected to any phone line or other service.

People can access their VoIP phones with these business cloud phone services without using a conventional phone system. More flexibility is achieved while conversing using virtual numbers because it is used to place or receive calls through the internet from any location.

Benefits of using virtual numbers:

By using virtual numbers, you may make online calls without paying the exorbitant calling rates associated with conventional landlines.

Virtual numbers assist local firms that employ several phone numbers and residential VoIP phone users working as remote employees. You can operate your conversation using a virtual VoIP number from multiple locations across the globe. Because VoIP is entirely internet-based and does not use a copper-wired telecom network.

Using a virtual number, you can access long-distance calls at low costs, as well as all the advanced calling features. Just install a softphone app on your mobile device like a smartphone, tablet or laptop to make calls when you are outside your office.

With what Features do VoIP Virtual Numbers Work for your Business?

  • Affordability: When buying a good or a service, cost-effectiveness is always crucial. You won’t need to pay extra for a virtual VoIP number because you’ll get them just by installing a VoIP app from your service provider. Contacting the service provider for any upgrade is unnecessary because it is done in the cloud. There are no additional maintenance fees or equipment requirements. Install the app from your service provider on your device, then start making calls.
  • They can assist you with call reception from anywhere: One of the main advantages of having a virtual number is the flexibility to direct calls. Whichever device you wish to receive them on, whether a desk phone or a mobile device like a smartphone or tablet. The ability to make calls from anywhere in the world is a massive benefit for remote employees who use this business cloud phone service asset.
  • Simple to handle with the help of the nearby service providers: Most business cloud phone service users prefer using local service providers since they give your business a more individualized local presence. Because customers are more likely to answer calls from local numbers than from numbers, they are not familiar with.
  • Using cutting-edge VoIP features: Some service providers include additional benefits in the VoIP plan you choose. Numerous intriguing calling capabilities, including call waiting, call forwarding, call recording, video conferencing, call transfer, call blocking, parallel ringing etc., are available with business cloud phone service solutions. These features are particularly beneficial for enhancing your business relationships by increasing communication effectiveness with your employees and clients.
  • Many configurations are possible: The virtual phone number options, including local and vanity, will also be appreciated by VoIP users (which some providers offer). Here, a software application package is used, and it is simple to configure any upgraded technology.
  • Separates your number from the Business one: You may separate your calls and data with a virtual phone number. It also serves the vital purpose of enabling you to purchase a phone number while protecting the confidentiality of your number.
  • Data Security: When it comes to business data security, it is of top priority. VoIP service providers generally maintain all your business information in the cloud in the data centers. Leading VoIP service providers would maintain a backup for their data centers too.

Such safety measures can make disaster recovery.


Of course! Many other features in cloud phone service are essential for a business, but some are in-built, and others are add-on features. But always remember that you have to run along with the present day’s needs, which is how you can face your competitors.

Requirements such as free calling, video conferencing, and online file transfer can help the hybrid working culture to a greater extent to improve your staff productivity. We, Vitel Global, have tailored the most affordable business VoIP plans, making us stand among the most preferred cloud calling service providers. Contact us to know more about the best suitable plan that can fulfil your business needs by being cost-effective.

Core Reasons to Recommend a Cloud Based PBX

If someone wants to recommend a cloud based PBX to others, it is crucial to know the features and services of the communication system as well as the service providers.

Let’s start from the basic;

What does “Cloud based PBX” mean?

A private branch exchange (PBX) in the cloud is a remotely designed, hosted, and managed telephone network offered by an external organization that manages it online. The IP-based telephony system stores all software on a server. But, the cloud phone system stores all software and the entire database on the cloud. And, it provides secure and reliable business communications over the internet by adhering to IP protocols.

Cloud-based and on-site PBX systems are the two most prevalent varieties. Getting deeper into the subject, it is an internet-based service that does not require the usage of additional hardware, such as servers, for storage.

When referring to classic phone systems, “onsite” refers to systems that are hosted on the organization’s own servers.

We talk about these services to get implemented or replaced with the old legacy systems for anyone’s business because of the features and benefits integrated with the phone system.

Have a glance at some of the features of Cloud based PBX!

Features of the cloud based PBX:

Take a look at some of the advanced features essential for any business;

  1. Call Routing
  2. Call Recording
  3. User Interface (UI)
  4. Caller ID, details of incoming phone calls
  5. Real-time recording and monitoring of phone calls
  6. Voicemail transcription
  7. Reporting and Analytics.
  8. IVR
  9. Contact Groups
  10. Call barge
Cloud based PBX
Cloud PBX systems

Advantages of the cloud based PBX:

Customers who utilize cloud-hosted PBX systems save a substantial amount of money because they only pay for the services they actually employ and not for the unused features. This phone system can be installed, evaluated, and provisioned in a fraction of the time required for a traditional system. This is how it can save a lot of your valuable time and money as well.

Server maintenance can be simplified, and software updates are straightforward. Since they can be easily linked with existing infrastructure or technology, older phone systems can be used in place of new ones.

Remote Working Culture:

Remote working is an amazing feature that became a curtain raiser for hybrid working culture. People can connect using their mobile phones, desktop computers, or laptops from anywhere in the world, allowing them to work from home.


Call controls, voice menus, and time restrictions in addition to call records can be enabled at no extra cost or effort. Using a cloud-hosted PBX can provide higher compressed-streaming rates and increased internet speeds. It is feasible to conduct crystal-clear internet phone calls.

Apart from all the above, it is simple to scale to meet large consumption capacity based on the user’s resource requirements.

Data Security:

Of course, if you think about the service quality, Cloud PBX systems from top PBX providers are renowned for their reliability and utilization of highly dedicated resources and servers.

The top PBX providers will ensure that your data is less likely to be lost in the case of an unforeseeable catastrophe, and even if it is, you can be confident that it can be recovered.

Automatic monitoring of the servers and the stored data reduces the number of manual errors and oversights.

Cloud-based phone systems are therefore more secure than on-premises solutions.

A System for Unified Communications on the Cloud:

Please note! The term “cloud” is only a method of expressing how a VoIP service’s servers communicate with one another. But virtually, nothing separates a cloud VoIP service from a regular on-premises VoIP service. 

This means that the VoIP service provider is responsible for and owns the phone service’s hardware, which is referred to as “hosted” or “cloud.” The word “cloud” is just a metaphor for the technique in which these VoIP servers transmit data around.

Here’s how Unified Communications work:

  1. Auto attendants, ACD queues, and call monitoring are all common features in most cloud phone systems and additionally, they may have been sold as some type of phone system in the past as well.
  2. Instead, laptops, tablets, and smartphones, as well as any other Internet-connected gadget, become source phones. 
  3. The PSTN calling, dialing an extension, and controlling voicemail can all be done using web phones or softphones that link to the Public Switched Telephone Network (PSTN)
  4. Collaboration capabilities such as real-time presence, instant messaging, call statistics, and click-to-call functionality are given by cloud systems.
  5. Although some current cloud phone systems eliminate the traditional desk phone, the vast majority of cloud phone systems continue to provide PBX-like functions.

Final word:

Vitel Global communications is a well-known cloud PBX service provider in the industry in the present day. And, we are becoming increasingly popular in enterprises because we offer various advantages over traditional systems.

For more information, please visit our website to obtain high-quality services for the best cloud PBX system right now.

Are Landlines Outdated?

Landlines are our childhood friends! How many of your friends’ home numbers do you remember? Very few or not at all! Recall those pay phones where we used to go with a book of written numbers! Maybe the past 2 decades were the era of landline telephones. 

But that was a time when digital technology took birth. Today, everything is overwhelmed by cloud technology, and landlines are getting extinct. According to a survey, the number of landlines used in the past 15 years has decreased to half by now, and many business and residential phone users are ditching their landline connections by switching to VoIP (Voice over Internet Protocol).

With the introduction of cloud calling systems, businesses have started switching to VoIP telecom systems to avail of valuable technology features at low costs. 

What made internet calling better than landline?

It’s wireless calling. Yes! Wireless calling is the only feature that lured phone users to migrate to internet calling. Because this technology is not made of wires and consequently does not need maintenance, additional devices or replacements. 

Will Landlines Extinct?

It is tough to answer as landlines have their advantages. Many people these days refuse to say that landlines will be phased out. 

They state that calling overseas (VoIP can offer at low cost) and flexible calling features (probably useful for businesses) are not the only cases telecommunication is connected. 

Safety and data security are crucial when using a means of communication. For example, internet calling devices and smartphones with GSM technology (3G and 4G) are prone to hacking, and hackers do it all the time. 

But landlines cannot be hacked. It is the reason why many business leaders are not ready to altogether ditch landlines for VoIP as a gesture to protect anything confidential.

The Interference of VoIP

with the introduction of a cloud-based calling system, which we call digital technology, many different versions of internet calling, such as Wi-Fi, Zoom and Skype, can offer video calling. 

The business world found it exciting and affordable to improve their business operations. It is when there arises a requirement for a Voice over Internet Protocol calling system

It is operated with cloud technology where all the operations are carried out in the cloud, i.e. internet. Besides, this is to keep in mind that this advanced technology is flexible enough to carry out multiple functions, which are later segregated into various features.

But interestingly, you should only pay for the connection and not anymore for the calls you do or features you use. Everything is included in the plan you subscribe to. 

How did VoIP calling systems become an affordable choice for users?

One of the essential assets of VoIP that made people think about it! Suppose in the old times of landline usage; people used to pay for installation charges, a copper-wired system. Meanwhile, if you need any other feature or in case of upgrades, you need to replace it with a new and additional device. 

But, the VoIP phone services are entirely different from that. You will pay only for the IP phone you take, and there are no installation charges. Just connect your phone to the internet router and start dialing. There are no maintenance or service charges involved as with conventional landlines. 

Any upgrade is carried out in the cloud, and you need not pay anything extra; it offers you the unified communications that every business (small, medium or large) needs.


Concluding the above story is an evolution that has to be accepted. The world is globalized in the first step and then digitalized in the second. We need to get it for a better cause and to move forward.

Yet, a landline provides excellent security, whereas internet calling is prone to hacking. Cloud calling can save valuable information which cannot be performed by landline. 

Consider the above statement where each communication system has something unique to offer its users. Remember that your choice must be based on your requirements.

If you expect operational efficiency, choose VoIP, and in case of security is your top priority, then go for a traditional landline.

Still, it has to be informed as per a recent analysis; there is a statement that conventional landlines will become utterly extinct in the coming 2-3 decades, and many are sceptical with this line.

As already said, your choice directly depends on the requirements!

Soft Phone Vs Desk Phone: Business Phone Services

The goal of our blog is about the VoIP-enabled devices, softphones, and desk phone used for office communications that function pretty similarly.

What is a VoIP?

A VoIP-capable desk phone enables users to send voice signals in digital packets over the internet utilizing Ethernet/Fiber optic cables as opposed to traditional phone lines. 

Voice over Internet Protocol (VoIP) technology is used by both devices to make internet calls. As already mentioned, the data is transmitted in the form of packets through fewer traffic routes and turns into an accessible data form at the receiver end.

Benefits of desk phone:

Quality comes first. It offers crystal-clear, uninterrupted call quality for your company as they employ fiber optic or Ethernet cables to access the internet. 

Usability: These phones are always available for users with no downtime. Employees don’t need prior training to operate them as they function similarly to a standard landline.

Characteristics and Capabilities: They offer more robust call handling functionality. VoIP can transfer and hold conversations, switch between several lines, and access voicemail. 

Soft phones:

SoftPhones can turn into Laptops, smartphones, or any other online device with a speaker and a microphone. They can manage, make and receive calls. Although offering more capabilities, these services cost less than conventional landlines.

Any device with a speaker and microphone that can connect to a VoIP network can manage phone conversations online with the help of a softphone app. It is a software program installed on smartphones, tablets, and PCs.

Benefits of Soft phone Application:

A softphone is a flexible, adaptable, and portable Unified Communications solution. Installing is a simple, affordable, and convenient way to carry communication with you wherever you go.

Versatility:You can install a softphone application on any device you currently have. It would help if you used the appropriate software to use a softphone on your desktop, laptop, smartphone, or tablet to make calls to your clients or co-workers.

It is less expensive than installing desk phones in your office. It needs the software to function along with the in-built audio components. For that reason, you need a headset.

Many users still regard desk phones as the most accessible, dependable means to make and receive calls from a business standpoint. Even though they may not be as fresh and cutting-edge as the softphone, while your laptop is starting up, you can still make calls on a desk phone, and the total interaction will feel comfortable. 

It seems logical that the desk phone would remain a good option for businesses. A recent survey suggests that over 80% of all office workers globally are still desk-bound in most circumstances.

Soft Phone Vs Desk Phone:

Superior sound quality: Desk phones are renowned for their outstanding voice quality when compared to softphones. They have specialized hardware that guarantees premium quality calls. Utilizing a desk phone may sometimes be sufficient to provide you with higher-quality calls. Yet, call quality depends on factors such as your QoS settings and bandwidth.

Portability: It’s important to note that purchasing a desk phone doesn’t always need giving up portability as people find it simpler to roam around the office using cordless devices connected to the internet. But softphones are more portable as one can manage calls outside the office premises.

Efficiency and dependability: Desk phones are often preferred by departments that only rely on phones, such as tech support or customer service departments, as they give them access to all the tools they require to work well. Call management functions on a specialized hardware device are often much more straightforward.

Both your Softphones and your Desk phone need to be SIP (Sessions Initiation Protocol) to make a VoIP call. These phones will receive an IP address. As a result, you are allowing them to place and control calls via your network. On the other hand, softphones connect to the internet via Wi-Fi, resulting in slightly lower call quality compared to Desk phones.


For the need to conclude, softphones depend on the device’s functionality and state. The gadget must initially be booted up to use and will also be lost if your device is malfunctioning, infected with malware, or not switching on. 

Softphones offer a much more comprehensive range of functions for your business than desk phones. Special training is required for non-tech savvies to operate softphones, but desk phones are easy to use as they are similar to landlines.

For more information about communication systems, visit our VoIP Services

Top 11 Telecom Sales Prospecting Techniques

Telecom Sales prospecting in marketing is crucial. If you want to learn it more interestingly, you can learn it through a strategy. Technically, sales prospecting is finding a potential customer who is genuinely in need of the service or product and pursuing him through your explanations to close the sale. 

There is a slight difference in sales prospecting in the past and today. And that is digitalization. With the involvement of social media, marketing has leapt at a better pace and convenience. 

Telecommunication sales are not different from other forms of marketing. But, the strategy deployed is different. Telecom sales generally work in teams. 

A successful telecom agent will hack the customer’s mind with his flow of words till he generates a prospective lead.

Here are a few tips to craft your telecom sales strategy:

  1. Fix Practical Targets: Fixing practical targets will accelerate your work with a kick start. Without a proper target, you do not know the way you are going and the pace you maintain. Targets will keep your speed intact and will prove how productive you are in a fixed time frame. Also, it improves your competitive spirit to excel on your work floor.
  2. Make a Target List: Listing out potential target categories is something that reduces your chances of missing as you are trying to pitch the product to a predefined target. Customers such as old customers and loyal customers are probably more perspective.
  3. Prepare an Engaging Script: First of all, your script must be engaging. Planning always works if you plan correctly. It must contain an introduction, benefits, your organization’s offer, and the available customer service.
  4. Warmup the Leads: As leads are divided on customer interest, warming up your information will help you a lot while pitching. For this, you can take the support of social media.
  5. Anticipation of Customer’s Needs: Perceiving the requirements of the customer is very crucial while on a call. You must be able to anticipate what the customer is looking for with your product. Yet, you might have a lot to offer, but it is essential to address the customer’s requirements to close the sale. 
  6. Quality Vs Quantity: You already know that a good number of leads will give you more opportunities to generate sales. Simultaneously, you must focus on the quality of the information to successfully meet your professional challenges. So, better assess your clients before you close the sale with them.
  7. Selling is not easy: Yes! It is art. You cannot sell a product by presenting it and discussing its benefits. Instead, try to explain how it is helpful to your customer and never impose pressure on him. Explain to him how it matches with the current world. Also, convey to the customer how different and advanced your product is from its older versions.  Such a step would prospectively take the conversation towards conversion.
  8. Social Media Strategy: Use social media as a tool for marketing. Be active on it and post every new update related to your product. If there are no updates, keep conveying its benefits. Nowadays, everyone is online and on social media. It will help you greatly if you want to promote your product on social media platforms.
  9. Creativity is a Key: Attention! Creativity always wins! But it is a personal trait, as we know. Manage your pitching style, which makes the conversation interesting. Never be harmful, and explain the benefits of the products creatively. Your customer might inquire about the product’s drawbacks as every product has pros and cons. Calmly address them but do not get into explanations.
  10. Referrals: One person referring to another is not a new thing in the business world. But focus on this strategy more because you will get more prospective leads from this activity. Provoking a person to refer to another is not easy. It would help if you built up a trust while you spoke to him.
  11. Customer Care: Because every customer looks for a guarantee with a product, you must understand that customers look for someone readily available to answer if anything goes wrong. If any technical issue arises overnight, be assured that your customer care is just a fingertip away to be at your aid to resolve the issue. 
Telecom sales


Summing up all the above, telecom executives must keep the above factors in mind while conversing with the customer for sales. The above elements will undoubtedly influence your sales once you join them in your product pitching techniques list.

All you need to do is to build trust and reliability! Visit here to read more blogs.

An Overall Comparison between UCaaS and CPaaS

Every business wants a communication system to optimize its operations. These infrastructures must be affordable and flexible to cope with the present-day working culture. In this blog, we will try to explain the basic types of communication systems and a subtle comparison between UCaaS and CPaaS. We hope this will help you before you choose one among them.

The three types of communications infrastructure which many businesses choose that people utilize by the end users are;

SaaS: Software as a service is a program that doesn’t require a lot of customization. One can deliver and access applications over the internet—no need for installing and maintaining the software on the systems at the workplace.

PaaS: Platform as a service is a cloud computing model where third-party service providers will deliver the software and hardware tools over the internet.

IaaS: Infrastructure as a service is a model which computes, operates, and stores the operations on demand.

UCaaS: Unified Communications as a Service, or UCaaS, is a platform that enables businesses to get communication and collaboration capabilities over the cloud. It means that they incorporate numerous communication channels and have elements like:

  1. Phone service using VoIP
  2. Video conferences
  3. Two-way communication
  4. Voicemail-to-email
  5. Call logs

CPaaS: Communications Platform as a Service is referred to as CPaaS. It provides a collection of cloud-based API tools so that programmers may incorporate real-time communications capabilities. Some are audio and video chatting, text messaging, and file-sharing. 

It implies they can alter them to meet their requirements without creating the supporting infrastructure. In this way, businesses can concentrate on developing their apps. 

UCaaS versus CPaaS: 

Even though both systems aim to achieve the same objectives, they were developed to support two distinct organizational models. If your company lacks a specialized IT team that can handle installation, setup, and maintenance, you may find it challenging to decide between UCaaS and CPaaS.

Specialists are needed to create CPaaS to best suit the enterprise as it is a custom solution that can incorporate any components your business needs. 

On the other hand, because UCaaS is installed as a pre-built package intended to serve the majority, it enables much less customization. It is the best solution for individuals who want the system to operate quickly and requires few IT skills. 

You may consider purchasing a different tool or enlisting in a more expensive plan with your provider if alterations are required.


The Advantages of CPaaS and UCaaS: 

Both services provide similar advantages to organizations, with the following features standing out:

1. Usability:

UCaaS and CPaaS solutions offer a simple, efficient way to stay in touch. You can work with your team without the need for a time-consuming setup.

2. Affordable:

Cost is, without a doubt, a significant factor in today’s cutthroat economy. Businesses constantly seek methods to reduce costs and boost profits. These systems offer a practical means of controlling workplace cooperation.

The firm needs to pay the cost of the service (for a specific time) while using UCaaS. Note that there aren’t any high-cost hardware or software expenses. 

Businesses pay for the capabilities they utilize with CPaaS, but the pay-as-you-go business strategy can significantly reduce your communications expenditures.

3. Obtaining Advanced Functions:

Users of both platforms have access to VoIP technologies that can increase their productivity and efficiency. Employees can utilize chatbots to plan meetings and get information fast. 

For instance, you can use advanced analytics to track client interactions. And they can also use the call recording function to enhance agent training and analyze crucial calls. 

Businesses can use CPaaS to create unique apps tailored to their particular requirements.

4. Outstanding Integrations:

Both platforms offer fantastic integrations that increase your app’s usefulness. They provide simple platform-agnostic centralization of client information and communication. 

Therefore, you are covered whether you want to interface your app with your email system, CRM, or other third-party apps. Else, you can add social logins to it.

5. Scalability:

Businesses may quickly add extra users and services they need using UCaaS and CPaaS without spending money on expensive hardware. 

You can access These systems from anywhere since they are cloud-based. These can perform operations to be readily scaled to meet the rising demand for the ideal environment for remote workers. 

Because of this, UCaaS and CPaaS offer practical and affordable scalability. 

6. Safety:

Security is a primary concern for companies of all sizes in this era, where data breaches are more frequent. And the service providers give a range of security protections to save your data.

For instance, many service providers use encryption services to safeguard the data while it is being transmitted and uphold security standards. Security measures such as firewalls and intrusion detection systems help the service provider keep your data secure. 

Many providers also provide services like private servers. They let you keep your data out of your hands and have the ability to set up private chat rooms. By this, you can manage who can access your messages if you’re concerned about privacy.

Your Final Choice between CPaaS and UCaaS:

What distinguishes the two platforms?

What you want in a cloud-based communications solution will determine the answer. UCaaS is the pre-built option for businesses wishing to improve their communications system without the headache of constructing each component individually. 

On the other side, CPaaS suits businesses looking for unmatched flexibility while creating unique apps on current infrastructure.

Now, the choice is yours according to your needs!

Vitel Global Communications offers a wide range of services that businesses can choose from depending on the requirements and easily handle customizations. Please log on to for more details or contact us.

VoIP Call Queuing Feature – Important Benefits

This blog’s purpose is to inform our enthusiastic readers about the solution that minimizes call waiting issues using the modernized technology called Call Queuing.

What is it Call Queuing?

Call queueing is a system that reduces call waiting time by placing incoming callers in virtual queues that enhance the customer experience. It assists you in directing client inquiries to the appropriate agent at an appropriate time. Thus, it helps businesses to boost customer loyalty and sales to increase brand recognition in the market.

How does it function?

  • It is a technological element that controls incoming calls and routes them according to predetermined standards into a virtual queue. It enables the agents or contact centres to manage calls orderly.
  • If your call agent is unavailable or busy when a customer calls, we will place the call on hold. When the caller is on wait, the call must be picked up or answered instead of continuously hearing “busy” messages while they are placed in a queue.

Call Queuing Benefits:

Customers demand quick and dependable service methods, as everyone hates waiting in lines. It is one of the most annoying things. So, VoIP phones use the latest technology and are part of a modernized cloud phone system. Cloud telephony can help in many ways, such as:

call Queuing
  • Call Waiting Times Should Be Reduced: They avoid losing potential clients by handling each call delicately and methodically through the call queuing system. It increases the call volume without adding overhead or internal line capacity. Indeed, long call wait times are a problem for most call centres. And one efficient solution is to use a call queuing system that improves the client experience by motivating the callers. Once the caller is motivated, he will be ready to stay in the queue, lowering the call abandonment rate.
  • Easy updates: It also helps keep clients interested by giving them instant updates on the status of their calls.
  • Boost customer support: Businesses find it difficult to reply quickly due to high phone volume. If you get many calls at once, you can use queueing technology to give your callers a personalized message. You can draw attention to their call, but no staff member will be present to answer it. Later, it will inform the business. One more way is, if they are informed of their position in the line, they can feel more at ease waiting.
  • Scalable: The introduction of a VoIP-enabled phone system offers enormous efficiencies. Fortunately, there is no need for additional hardware connections. Virtual lines and numbers are added as needed. This feature has a significant positive impact on scalability.
  • Easy to set up: The call handling management solution is set up, maintained, and serviced without the help of an IT or maintenance professional. So, any business can make money from multi-line, multi-queue, and long-distance calls with low-cost broadband calls instead of paying high call rates.
  • Allows integration: It enables you to easily integrate call queuing into the firm’s call flow management applications. Thus, you can retrieve the callers’ details while waiting in the queue.
  • It reduces the typical call handling time: Business agents should be provided enough time to answer incoming calls. So, one must maintain the average call handling time very low.
  • It helps in answering calls quickly: It helps the agents answer the questions quickly as the calls are routed to the concerned person or department. The call queuing feature saves time for businesses and clients as well.
  • No additional charges are incurred: Vitel Global Communications does not charge extra for this unique and advantageous feature, and you can avail of this as an in-built feature.
  • Attain fame quickly: The chances of becoming a royalty brand rise as you can connect clients with highly qualified agents and gather necessary data.
  • Enhance Productivity: Agent productivity is one of the most crucial elements of call queue management. It is achieved by the team’s workload being more varied, which reduces stress, and keeps agents engaged. It increases their confidence so that no agent is overworked with automatic call distribution.
  • Training: Call analytics can be aided by training, and it teaches employees how to interact with clients and offer insightful feedback. By the way, it helps the agents to handle the bulk of calls received at a time.


We hope this information will help better understand VoIP’s ‘Call Queuing Feature’. We will come back with more information that helps our readers better understand the benefits of cloud telephones in collaboration with Vitel Global.

10 Suggestions for Business Phone Users for Best Productivity

VoIP has taken business phone services to the next level with an assurance of better operations as well as productivity. The goal of our blog is to give ten suggestions for cloud phone users before installing the modern communication phone system in your business.

Have you ever thought about whether the phone system is cost-saving or not?

Cloud-hosted PBX solutions offer significant cost savings. Because customers only pay for the services that must be handled in the cloud and keep equipment factors aside. A business must decide which features are required and which features are not needed as one can pay for the required equipment or features included by the service provider.

  • Is it time-saving technology or not?

Installation, analysis, and provisioning take far less time than with a standard phone system. Also, the server maintenance can be completed more quickly, and software upgrades are simple. You never need to think about the network as it depends only on the internet.

  • Check whether the existing hardware is enough or not!

There is no need to purchase extra equipment, such as an IP phone system. The existing hardware can readily interface with the old phone system using the ATAs (Analog Telephone Adapter). Probably, internet phone service providers would sell these if you intend to purchase one. 

Once you subscribe to VoIP, you need not purchase any new device to add new features as everything can be updated in the cloud with utmost security.

  • Replace the old communication phone with internet telephony:

It is particularly versatile because cloud PBX systems offered by top PBX providers enable connections from anywhere in the world to communicate. You can use a smartphone, desktop computer, or personal computer, enabling employees to work from home. You can also monitor and assist your team through a PBX system and it can justify it as a business phone service.

So, don’t delay in replacing the older ones with the modernized tool and stay connected with your business teams from any place.

Business Phone features

Many powerful features, such as

  1. Voicemail. 
  2. Messaging 
  3. Caller ID 
  4. Group rings. 
  5. Forwarding calls
  6. Integrations 
  7. Voicemail to email or text
  8. Auto attendant etc.

As these advanced features are the unique selling provisions of business phone services, Voice over Internet Protocol is the only telecommunication system available with these. And, all the chosen features can be simplified and accessed through a Private Branch Exchange for best productivity.

Business Phone system
Business Phone System
  • It provides high-definition call quality

Through a cloud-hosted PBX, high-quality voice calls are transmitted over the internet at increased internet speeds and with higher compression rates. This feature is very useful for overseas business talks. You must be aware of important information that you only pay for the plan you subscribe to. VoIP offers unlimited access to calling and its features.

  • Scalability 

When a business leader wants to increase the lines, VoIP offers great scalability since it is simple to grow to meet high consumption capacity depending on the user’s resource requirements. One more thing to know is, it does not need any further payments for scaling the service except for the bandwidth you buy.

  • Disaster Recovery and redundancy must be anticipated

The best PBX service providers offer services using cloud PBX systems that are highly reliable and have high levels of dedicated servers and resources. They often examine the system whether there is a risk that your data will be lost in the event of an unanticipated calamity. And also, even if it is, business phone services would find the possibilities whether it can be recovered.

  • Get a wonderful experience with unified communications 

Real-time collaboration and the integration of all communications services, such as CRM, live chat, analytics, and more, into one application, are made possible by unified communications. Also, UCaas is referred to as a single cloud solution or comprehensive cloud platform.

  • Security

When compared to in-house systems, cloud PBX solutions offered by leading PBX providers are more secure. Top PBX providers are in charge of managing all firewall updates and software upgrades. There is no great theory behind this, the security (as per your wish) will be handed over to the best cloud security providers in the market who are the leaders of their respective fields, 

  • Customer service

The crucial point that needs to be focused by the users is whether the service providers are rendering remarkable and satisfactory customer service or not.

Always remember that any business is rated by the public based on its customer service.


The demand for cloud PBX systems is growing among businesses as they offer more benefits, features and services and among the top-tier organizations. 

Vitel Global is the best-known provider of PBX systems that operate in the cloud and provide an abundance of capabilities, which are typically included in your subscription, is a significant benefit. 

Get more details of our services, click here.

5 Top Things you Never Heard About PBX Phone Systems

What is PBX?

It stands for private branch exchange, a private telephone network that enables the communication between users, controlling the call routing for incoming and outgoing calls, and other features. This phone system enables users to accomplish numerous operations, such as voicemail and many more, in addition to making and receiving internal calls and calls from outside the firm.

VoIP and digital phone lines can all be used with this system.

It enables you to accommodate additional telephones by dividing your business’s physical phone line into many lines.

A fully managed, hybrid phone system is a cloud PBX phone system. Although a private branch exchange phone system might be the best option for your company, there are still some decisions to investigate the different PBX phone systems offered to any company.

  • Traditional PBX system
  • VoIP or IP PBX
  • Cloud-based
  • On-premises

The cloud-based PBX Phone Systems:

Cloud PBX, often a hosted PBX, is a subtype that connects to a VoIP service using an internet connection. All needed on-site is a phone and an internet connection, and the service provider has taken care of everything else. Every call that is placed or received passes through the service provider. It converts the voice into data packets or connects the call to a PSTN line.

“Cloud calling” is another name for cloud telephony where a third-party host is used to deliver voice communications through unified communications as a service (UCaaS). Both the web and apps are used to access cloud telephony services, and they provide numerous advantages

We would like to introduce one of the successful leading cloud PBX providers rendering excellent services to the clients and encouraging small businesses majorly with diversified modern communication tools, VITEL GLOBAL COMMUNICATIONS

The hosted provider can update the system, route the network, modify the VoIP codes, and perform other tasks remotely with a cloud-based PBX.

  • Affordable plans
  • Advanced features
  • Simpler integrations
  • Quickly up and running
  • Constant customer service
  • Simple to set up


To conclude the above, PBX solutions have revolutionized business operations. With this interlinked communication and data system, VoIP systems would allow you to ace the present corporate competition.

Apart from this, many small and medium-sized businesses are switching to Cloud-based PBX for its flexibility and cost affordability. We provide the best business communication solutions for upcoming and already established firms assisting with an expert technical team.