The Future of Telephony is Dependent on VoIP Services

What are VoIP services?

VoIP Services is a technology that uses the Internet to make and receive calls. Unlike conventional telephone networks, it transforms a voice into digital signals or packets sent over the Internet.

Before reaching its destination, the signal from dialing a standard phone number is transformed into a regular telephone signal or an analog signal. You can also change your old landline into a VoIP phone system by adding just a specific adapter. 

With a VoIP phone, it enables you to place a call from a traditional phone linked to the adapter or a computer (using a softphone app).

Wireless hotspots allow you to connect to the Internet and use services wirelessly in airports, hospitals, and cafes.

Required Hardware:

A high-speed service, such as a local area network, or a high-speed Internet connection, like a cable modem, is needed.

On a computer, smartphones are required to use a VoIP app. These internet phones function similarly to conventional phones and connect to broadband connections. Dial as normal when using a VoIP adapter on your phone, and the service provider might also offer a dial tone. Install the corresponding service provider’s app from the Play Store, and sign in with your account information. Now, you are ready to make and receive calls utilizing a mobile device such as a VoIP phone.

Below are some of the important advantages VoIP offers that you should not ignore.


  • Some services offer features that are either not available with a traditional phone or only available for an additional fee.
  • It’s feasible to avoid paying for both a standard phone line and a broadband connection.
  • It is feasible to achieve a smoother connection than analog transmission.
  • Traditional phone lines are notoriously difficult to install, expensive to maintain, and difficult to replace. 

Contrarily, cloud telephony is comparatively easy to set up, administer, and maintain, even for folks who aren’t particularly tech aware.

  • The software solutions and web browser choices are available, which can greatly simplify system management, especially when adding new users. 

Additionally, web portals make adding, moving, and changing system configurations simpler and more convenient, proving VoIP scalable. 

  • It improves the adaptability and mobility of users.
  • Because they boost their users’ flexibility, a broad variety of software systems, including email, file sharing, and remote conferencing, can be integrated by users.
  • Long-distance calls are less expensive than regular landline or mobile calls.
  • In addition, internet calls between two or more PCs are frequently free; this implies that as long as you use VoIP service to communicate with co-workers and departments, it will be free. 

Calls from a PC to a landline may cost money, but the prices are substantially lower than those for conventional cell phones or landlines.

  • It enables users to manage both internal and external communications more affordably and effectively, and SMEs will be able to compete with firms. Also, business agents can communicate with potential clients for little to no money and also be able to engage with partners and customers over great distances.
  • It helps to raise worker productivity.
  • Users of this cloud telephony will be able to convene virtual meetings, conduct inexpensive international phone calls, and communicate via video conferencing; they can even use VoIP mailing features to share crucial business documents.
  • It has a wide range of calling features, including call transfer, call hold, call forwarding, call searching, auto-attendant phone menus, conference calling, and other services.


  • Depending on the service provider, backup power may or may not be provided, and some VoIP services become inoperable when the power goes out.
  • Not all VoIP services use emergency service numbers to connect to emergency services directly.

More reasons to prove that VoIP dominates the future telephony:

1. The Switch to 5G

All VoIP providers will have 5G technology shortly, and some are already transitioning from 4G to 5G. 

Due to its quicker connectivity, low latency, improved quality, and capacity to connect with various devices. 5G is causing a stir and will be a priceless asset for organizations. 

Thanks to its ability to increase overall corporate productivity, allowing them to draw clients and offer an unparalleled user experience.

2. Higher Mobility

There will be pressure on providers and their networks to prepare for a sharp rise in VoIP mobility services fully. It would support you while moving towards mobile computing in almost every aspect of your personal and professional life. 

Many businesses are interested in collaborating with single-service providers when it comes to managing their IT infrastructure, including VoIP hosting.

3. Integrated Services

The service providers are integrating themselves more and more, providing interactive alternatives that might help increase the effectiveness of business operations

Emails, calls, texts, and other communication tools can all be combined into one medium when you use modernized solutions to unify the communication system.

4. Automation tools

Business VoIP phones will be able to access essential automation components as it continues to grow to enormous proportions. 

VoIP Services

5. Cybersecurity

Cybersecurity is the main worry of both enterprises and suppliers in the modern digital world. But, it may become a manageable, less dangerous aspect of the organization when appropriate system monitoring tools and security procedures are in place.

Many advanced encryption tools are expected to be installed over the VoIP systems ensuring the highest level of security for the business calls.


From the above information, it is clear that the conventional landline cannot meet the practical demands of this world. It is digitalized, and information technology has grown to perform multiple tasks within no time. With its advanced features, VoIP technology is crafted to meet the current world business demands.

Many advanced solutions and services that are bringing huge profits in a short period to the organizations are offered by the leading VoIP service provider, Vitel Global Communications.

Selecting the Suitable VoIP Provider: An Insightful Article

The answer to this question is VoIP technology, known as Voice over Internet Protocol (VoIP). It places voice calls through an Internet connection instead of an analogue phone line.

 A VoIP service provider, often known as an Internet phone service provider, typically offers VoIP devices and services to customers. However, hosted VoIP services are becoming increasingly widespread.

Similar to other VoIP systems, VoIP service providers send calls over the Internet using packet-switched telephony rather than the circuit-switched telephony employed by the conventional Public Switched Telephone Network (PSTN). 

VoIP calls are similar to ordinary ones, except instead of a traditional phone line, they are made using a high-speed Internet connection.

The main benefit of VoIP calls is that, unlike regular long-distance calls, calls made through a VoIP service provider are free; the only costs are those for Internet access.

Before installing and replacing your old phones, let’s learn a few things about VoIP phone providers.

1. Determine the type of phone system you need:

First, it’s critical to recognize the wide range of business phone systems and communication tools currently offered to organizations. One business phone system currently offered is voice over internet protocol (VoIP). 

But due to its comfort, accessibility, and adaptability is gaining popularity. It is in part because it makes use of an internet connection. The internet phone systems can also connect to other digital systems like live messaging and video calling platforms.

Before picking a VoIP provider, determine the kind of service that best meets your needs. Some of the most popular VoIP system types are listed below.

Hosted PBX: 

This type of VoIP has powerful features and is often hosted on-site. It has a reliable server and security system.

With cloud-based technologies, VoIP phone systems allow you to use features on the go and even on your mobile phone.

Unified communication (UC) systems provide a full range of business communication tools. It includes call forwarding, instant messaging, screen sharing, video conferencing, and more. For teams who collaborate remotely, this is a brilliant solution.

Communication platform as a service (CPaaS) enables enterprises to expand their communication requirements by utilizing cutting-edge connectors and capabilities. It can build a communication network even more reliably than unified communication systems.

Today, a lot of VoIP service providers provide a variety of communication system options. It’s usually a good idea to start your search by determining the kind of system you need.

2. Determine which VoIP features you require:

The next step is to choose the VoIP capabilities your company requires for regular communication. Today, a majority of VoIP services offer a large number of features. So, it’s good to know the preferred attributes before deciding. 

Probably VoIP systems have features that are “must-haves,” “nice-to-haves,” and that companies don’t need. 

3. Determine the number of users who will utilize the VoIP service:

Numerous VoIP providers base their pricing and plans on the anticipated number of users, commonly referred to as phone lines or “seats,” that an organization would require. Before selecting a VoIP provider, determine how many phone lines your business will require when launching the VoIP service.

Each employee often requires a phone line. However, some employees might not require phone systems as frequently as others check the instructions to determine how many phone lines a business needs. Several carriers can lower your monthly expenses when your company joins for extra phone lines.

4. Create a budget:

What monthly budget have you set up for your VoIP system? Luckily, VoIP has more flexible pricing than a landline phone system. Most organizations may discover a VoIP service with a plan that meets their budget.

Attention! You will receive more powerful communication tools, and the cost also differs depending on whether businesses purchase a hosted system or use a straightforward cloud-based solution. 

5. Reviewing the websites online:

Online reviews might be a useful resource to identify the VoIP provider suitable for your company. Determine whether or not to use a certain VoIP provider’s service by reading reviews written by actual consumers that include notable advantages and disadvantages. 

It’s a good idea to read reviews on several different websites and get a clear picture of what each VoIP company offers.

6. Examine potential security and latency concerns:

When selecting a VoIP provider, there are certain things to consider. One of the major issues noticed is latency and security concerns. Choosing a good VoIP service provider is highly important to make these issues not repeat in the future. 

Communication lags or delays are brought on by latency. Although some delay is possible with VoIP phone systems, some companies guarantee less latency, or “downtime,” than others. If a VoIP company offers an “uptime guarantee,” you might inquire about it. Additionally, consider upgrading your connection, which might help to avoid latency problems.

Regarding security, choose a supplier who adheres to dependable security procedures. Make sure the business uses secure networks and encrypts any data. Firms provide research and more secure methods to operate in a sector where data is extremely sensitive, like the healthcare business. 

Before choosing a VoIP company, don’t be afraid to ask how they keep the company’s data safe.


Let’s conclude this by addressing customer service. Customer service is of top priority. While customer service may not seem to be a top priority for a VoIP provider, it will matter after the system installation. 

Customer support systems vary amongst VoIP companies. While some customer service departments are open around-the-clock, others are only during regular business hours. Some offer practical assistance options such as SMS or live chat. Others could need to wait for the next available representative while attending other calls.

Ensure you have assessed every element mentioned before opting for a VoIP service provider.

We suggest the best VoIP service phone provider leading the digital communications by rendering various solutions and services; get more details from Vitel Global.

VoIP in Healthcare: What You Need to Know

Healthcare is one of the fast-growing industries in the present day. Remembering that health care is an emergency service is not required, apart from supposing it as a business, health providers usually service patients for their emergencies.

Yet, today, every business has its competitive arena to face challenges. Hence, there is a need to install a highly flexible and efficient technology to serve their purpose. We are here to discuss the role of Voice over Internet Protocol (VoIP) in the case of the Healthcare sector and why health providers rely on VoIP with intent.

Healthcare Telecommunications:

We know that in the olden days, there were wired telephones, and hospitals readily came forward to install them. Simultaneously, there were glitches regarding those services because there was no second option available.

Why is healthcare telephony crucial?

These phone lines generally include physicians, surgeons, patients, pharmacists, etc. We must understand that the data is so sensitive that we cannot share it with others. Hence these telecom systems in hospitals are regulated under particular discipline by respective professionals.

What are the benefits VoIP Service in Healthcare?

Let’s go through some of the uses of VoIP that help healthcare organizations to satisfy their patient’s needs and to acknowledge them as soon as possible. Every different field has its own set of rules while operating its system.

But when it comes to the case of the healthcare sector, it is sensitive because there is no time to wait. Hence, a healthcare VoIP service has all the inbuilt features available and an option to customize the features according to the needs.

These features help the organization streamline operations communicate with patients, and pharmacists, and other medical departments.

Some of the essential benefits of VoIP in Healthcare Telephony are;

Cost Effective: Everything is about money! Cost-saving forms of any service can attract people, and so does VoIP! Cloud calling is very affordable as it entirely works with the help of the internet with no additional hardware. With the use of VoIP in a healthcare organization, there is no need for installation charges, service, and maintenance charges.
With such affordability, it provides you with advanced calling and data storage features, which are cost-effective.

Telehealth: Telehealth in general can be defined as the user’s interaction with the medical team such as consulting a physician or an employee of the same for an advice/ suggestion. You can integrate your CRM with VoIP, where your staff would be able to access patients’ data when needed. For such activity, you would generally wish for robust technology. With features like file sharing, video calling, and screen sharing, you can subtly include telemedicine into your operations.

Client Communication: Whether it is a patient or your client, VoIP allows you to customize the calls according to the urgency and prioritize them as needed. You can also prepare your staff to answer the calls promptly. This flexible feature in VoIP can remarkably minimize the delay in your response to earn better patient retention and acquisition.

Team Collaboration: Suppose if some of your staff is at a remote location, they can still get in touch with the entire team at once using the cloud-based VoIP technology. VoIP offers audio/video calling features with premium voice quality for the best user experience.
Healthcare is a service, and you can serve better by coordinating with physicians, specialists, and any related people worldwide in a matter of seconds with no interruption in the network.

Automated Scheduling: It enables your team to schedule your system to capture new and returning patients without being present at your office. Subscribers of any service want to contact their provider anytime they want. This automated scheduling allows your team to be available to your patients, thus building goodwill in the organization.


Indeed, the healthcare industry is the most discreet service, and there should be no errors in its operations. It might cause a problem.

Take advantage of the advanced technology of VoIP, which is cost-effective and can offer features you do not expect. These features enable your team to communicate with patients, physicians, and clients or for suggestions in seconds.

Healthy communication in healthcare will generate healthy people and a healthy reputation for the organization. With no delay in response to the patients, you earn customer satisfaction that leads to the extension of your services.

6 Tips to Follow Before you Invest in VoIP Phones

What is a VoIP Phone System?

A VoIP phone system is a hardware-or software-based phone that uses voice over Internet Protocol (VoIP) technology to transmit and receive phone calls over an IP network. The phone changes the audio from analog phone calls into a digital format that can be sent over the internet. It also changes digital phone signals from the internet back into regular phone sound.

  • VoIP phones, often known as IP phones, offer features and capabilities not present in analog phones. Because phone calls are placed through the internet rather than the traditional public switched telephone network, they are also subject to additional performance specifications (PSTN).
  • A VoIP call is an internet call or any sort of communication transmitted via the internet, such as text, email, or chat. Voice over Internet Protocol (VoIP) calls can have the same features as office private branch exchange (PBX) systems with multiple phone lines, such as voicemail, call forwarding, call waiting, caller ID, etc.
  • One of the best things about VoIP phone systems is that the phone software works well with software for other business applications, like customer relationship management (CRM) systems, to provide a single source of client data.
  • Utilizing VoIP call technology does not necessitate sacrificing call quality.
  •  Call quality refers to calls that are clear and uninterrupted. Along with a strong and stable internet connection, computers, routers, SIP phones, VoIP servers, and VoIP Service Providers all affect the quality of VoIP calls.

How do VoIP Phones Operate?

VoIP phones transform voice calls into digital signals that are transmitted across IP networks, including the internet. VoIP phones may operate as VoIP-enabled real phones or as virtual phones through software installed on a computer or mobile device.

Multiple networking components are necessary for VoIP phones to function. The Dynamic Host Configuration Protocol, which automatically configures the network and VoIP parameters, assigns IP addresses to phones. A domain name system keeps track of IP addresses to make it possible for devices, like IP phones, to talk to each other.

Voice over Internet Protocol (VoIP) phones requires multiple protocols to support the delivery of voice communications over the internet. Scroll down to learn the functions of the various VoIP protocols.

More about VoIP:

  • Traditional home phone or office line systems (POTS, or PSTN) use hardware that operates the ISDN network’s primary rate interface (PRI), unified communications rendering chat, voice calls, and video calls or fax more at a time.
  • A PBX system employs standard phone wires together with an office-based PBX server. With a Cloud PBX system, you can have more phones than phone lines, and calls between users are free.
  • VoIP phones are a form of technology that enables the transmission of voice calls over the internet. The three types of VoIP phones are IP PBX, completely virtual VoIP, and hybrid VoIP phone solutions.
  • In an IP PBX configuration, calls are routed via VoIP networks, the PSTN, and vice versa. Local IP PBX servers may be hosted locally, via a telecom operator, or via an internet service provider.
  • There is no requirement for desk phones, cables, or other infrastructure. Softphone setup is another name for a virtual VoIP telephone system. People use a special app on a web browser on a computer, smartphone, or tablet to make and receive calls.
  • In addition, there is a hybrid phone solution that combines a PRI phone system with IP phones.

Benefits of a VoIP system:

  • Reduced overall expenditures to virtually just subscription fees.
  • Maintain the same phone number regardless of location or device changes.
  • Basic functionality and compatibility with your CRM and other software connections.
  • Can utilize many channels simultaneously, including phone, chat, text, and document transmission.
  • Allowing the use of remote teams at no additional cost.
  • There are no long-distance charges.
  • Able to add and remove lines easily and quickly.

Negative aspects of a VoIP system:

  • Maintain reliable internet connection to avoid delays and jitter.
  • We need appropriate bandwidth for quality calls.
  • There is a minor possibility of voice and call quality degradation.
  • Devices require a constant power source, such as rechargeable batteries or an outlet plug.

VoIP infrastructure:

  • A router, a VoIP adaptor, phone equipment, and headsets are examples of hardware.
  • A dependable Internet connection, preferably using fibre-optic lines,
  • Test your system’s bandwidth to guarantee it can accommodate your call load.
  • Allows integrations of the existing system files
  • Each of your devices should have a minimum upload speed of 100 kbps. Persistence and jitter should be less than 70 milliseconds; this will prevent latency and stability issues.

6 Tips to follow before you invest in VoIP Phones:

  1. Check the current configuration: Are you a startup that has not decided on a phone system yet? Have you decided to switch your current phone system, which is a PBX system, to a more modern one? Are you able to make a seamless transition to a virtual setup?
  2. Call volume: If you’re inbound and outbound call volume is low and you already have a PBX system that functions well, it may not be worthwhile to make a move if you already have a system that meets your needs. It is time to make the switch to VoIP if you have a high call volume and either already have or want to establish a call centre.
  3. Scalability is a feature that will be beneficial to seasonal enterprises using a VoIP phone system since it will allow them to increase lines during busy seasons without incurring any additional time or financial burden.
  4. Budget: PBX systems have substantial initial expenses, as well as recurring fees for repairs and IT maintenance costs. Cloud Pbx Services can cost just as much as traditional PBX systems. Virtual solutions are generally less expensive than their physical counterparts.
  5. The ability of employees to adapt: We are all creatures of habit. If your staff is unwilling to learn how to make use of all of the capabilities and tools that a VoIP system may provide for you, then you won’t be able to reap the full benefits of those features and tools. A Voice over Internet Protocol (VoIP) system is your best bet if you’ve been considering letting your workers work from home sometimes when it’s necessary and they’re prepared to get on board with virtual calling.
  6. Features: There are almost an infinite number of capabilities available to you when you use a VoIP system. In addition, a VoIP system can accommodate any new developments that may arise in the future. Additionally, a VoIP system is compatible with the majority of company applications. A PBX system comes with a fairly restricted set of features.

Avail the best services and solutions from one of the leading and successful VoIP service provider’s vitel global communications, Signup with your details and get started.

5 Assured ways to Increase Employee Engagement using Cloud-based PBX.

Cloud PBX services are taking more love from the businesses growing by depending on the communication.

Internal communicational issues have been drawbacks within the industry, but no strategic advances were found during any sessions.

All these issues are since the internal communication channels which the companies are using might be outdated or not keeping up with the latest technological trends.

This can be overcome by switching to advanced solutions like Cloud-based PBX. A few features are discussed below:

  • IP Phones
  • Data centres are off-site
  • Flexibility
  • Affordable plans
  • Easy Maintenance

IP Phones:

This is a fantastic way to connect with the people in the organization, with the introduction of IP phones, the entire process is now going online, which means the user engagement entirely depends upon the speed of the internet connection.

The company-related data can be transferred through the cloud services as well as the conversations related to the tasks are made on the IP phone, which is an integral part of cloud services.

Data centres are off-site:

When coming into space is a massive issue for any company. There are dedicated rooms for all the office-related departments, and having a unique space to host the communication equipment is not an easy task.

To overcome this hurdle, the cloud-based PBX has its data centres placed off-site, which means there will be no need to worry about the data hosting or providing the service. All these are taken care of by the provider.


The usage of the applications associated with the PBX system is much more flexible and almost all PBX providers are well aware of the cross-platform issue. They have come up with an idea to introduce mobile and desktop applications.

Affordable plans:

We provide the most affordable plans available to choose from. Depending upon the requirement of the business and deciding whether it is a small or a large business, the plans are made customizable and let the clients choose the best one suitable for them.

Easy Maintenance:

If you are using a service, it will involve the various equipment, and they all need to be present physically on the site.

With the Cloud Pbx phone system, the materials we require are phones and other adapters. The rest of the managing services are done online and hosted on the cloud. When coming to maintenance cost-wise and effort-wise, this kind of PBX is easy to maintain.

Let us see the 5 ways which are reliable to increase the employee engagement using the PBX services:

  1. Better communication with the employees
  2. Real-time discussion through group meetings
  3. No place for miscommunication
  4. Data security
  5. Engaging sessions with the best features

Better communication with the employees:

In a business, there will be a time when a few persons from the team are working from different locations, and communicating with them becomes a huge challenge.

Those challenges will include the worry about the data charges, connectivity issues, and network issues that arise without any information.

Such setbacks are said to be solved with the help of cloud-based phone services. Communication can be done quickly with any person residing at any place without any interruption because these are the services that are run only based on the internet connection.

Real-time discussion through group meetings:

Group meetings can be a better way to overcome the challenges involved in organizing the meetings. During such meetings, the presence of every employee in that meeting is mandatory, and with the cloud conferencing options, the real-time discussion is done. Group meetings can be organized with the help of the PBX phone system

No place for miscommunication:

Miscommunications can ruin the business without any doubt. There will be many challenges that have to be faced by the employees during an important conversation with the teams or the management. Such gaps can be filled easily with the help of the business cloud phone service. The matter which one needs to convey can be communicated easily without any confusion. 

Data Security:

Securing the data is one of the key protocols in any company. This can be easily done when a company switches to the best cloud PBX services from the traditional model of the communication system. So, when coming to data security, these cloud modes of communications will make the industries feel safe.

Engaging sessions with the best features:

There are many features available with the Cloud-based PBX. Most of the features are available with Vitel Global Communications, which ensures significant features like call recording and call forwarding. The sessions which are conducted by the management make the meeting more engaging.


Businesses are wondering why their competitors are ranking high in sales and other platforms; all this is possible because of the best employee engagement.

When the teams are connected in a loop, innovative ideas and other information related to internal business affairs are said to be shared without any delay. This will assist the employees in working together collaboratively. With the cloud-based PBX, things are made much more accessible.

Cloud PBX API: How Does it Work?

Business communications play a vital role in creating a benchmark for your brand in the market. The increase in demand for voice solutions has increased the demand for sophisticated features integrated with VoIP systems. Our blog target is to explain the best Cloud PBX solution for small businesses that can be easily integrated with the existing applications using APIs.

It’s not easy to storm a famous victory overnight, one must strive hard to reach the utmost expectations of the client. Many such service providers are providing excellent services in the market, but the decision-making about with whom they need to get associated is in the hands of the business.

Before deciding to associate with the best providers let us learn the following concepts:

What is a Cloud PBX?

These systems are designed and innovated for serving office communications doing multiple functionalities like calling, messaging, and many others through the integrated powerful features of cloud PBX setup.

PBX stands for private branch exchange and is used by businesses for transferring calls within and outside the office premises. It has been showing tremendous successful results in the small businesses that are available in different forms integrated with different features.

Types of PBX:

  1. Traditional PBX: It is the setup connected with the coppered wires within the office premises.
  2. Hybrid IP PBX: It is an on-site IP PBX system associated with the cloud too.
  3. On-premise IP PBX: This IP PBX setup is used for residential and business communications allowing to make modifications depending upon the business requirements.
  4. Hosted IP PBX: It is also referred to as Cloud PBX or Virtual PBX Phone System that hosts and manages using the internet on the cloud.
  • VoIP setup converts the sound into digital packets that travel over the internet to the Cloud PBX provider who routes the data packets to the defined destinations converting the digital packets into the voice.
  • Businesses to be more precise small businesses couldn’t afford the PBX machine setup on-premises which is expensive so this is the best solution that is hosted and managed by the hosted PBX service providers.
  • The implementation of the above service is easy and fast.

Benefits of Cloud PBX:

The advantages of this service in the small businesses are as below:

  • Improve your business standards: Businesses should not only concentrate on the profit lines but need to focus on the performance of their team members. The more efficient the team members are the more productive the business standards get improvised.
  • The latest technology helps the employees to work more smoothly compared to the communications done over the traditional PBX systems, for example, dealing with clients of your business, scheduling meetings and many other tasks that need to perform through the communication tools is easy peasy.
  • Affordability means a lot to small businesses: Costs incurred over the infrastructure are less compared to the traditional wiring tools used in the past decade thus helping to save your business budget more and more.
  • Powerful features help in powerful communication: Powerful features are integrated with the Cloud PBX Systems that help to manage internal and external tasks easily by doing parallel activities at a time.
  • Easy to join, meet and chat: yes, conduct conferences or meetings with your clients and employees securely.
  • Stay connected to your clients in an easier way: connect your clients from any place and any device that is accessible over the internet.
  • Flexible: Cloud PBX is flexible thus allowing you to work from out of the desk or when you are on vacation easily as the internet is available across the globe so just in any emergency one can attend the calls flexibly.
  • Integrations: Businesses maintain customer and client applications that need to be integrated using cloud PBX APIs.
  • Good quality: Get HD quality audio avoiding call drops as in the case of traditional calls.
  • Tough times handled easily: Very useful mainly on the pandemic days for managing the business tasks from home.
  • Unified communications: Get solutions for multiple issues raised during business challenges by bringing multiple products on a single platform like instant messaging, audio conferencing, video conferencing, and many more increasing the productivity of your business.

What is SIP Trunking?

SIP, sessions internet protocol trunking means routing the VoIP calls to the defined destinations or receiver over the internet through the SIP Trunk. This process of routing calls reduces the infrastructure implementation issues as your company can install multiple channels to the existing PBX system using the internet by the SIP Trunk provider.

It is successful as it provides multiple benefits to the company, have a glance over it:

Say seven Nos while using SIP trunking:

  1. No barriers: Expand your company communication structure across the globe as the SIP trunking process cost-effectively defines zero boundaries.
  2. No risks: planning to add more users or clients then now don’t worry about modifying the additions, just add any number of users with zero additional cost.
  3. No burden: Don’t hassle your networks by subscribing to different providers for voice and data services as no overlapping of networks can be seen in this.
  4. No recurring costs: save money by paying fewer tariffs to make local to global calls.
  5. No office desks working: start receiving calls through the SIP (Session Initiation Protocol) trunking process even when you are out of the office with the same local number.
  6. No more performance complaints: good training over the infrastructure helps your employees to perform expertly as it is very easy to understand and manage thus increasing the productivity of your business.
  7. No separate communication channel: unified communications integrated with the SIP helps your business to perform multiple tasks like using voice, text, and fax at a time.

SIP in VoIP:

SIP Trunking is the standard process of enabling VoIP calls over the internet using the sessions internet protocol. VoIP integrated with SIP is the best solution for small businesses as it is entirely managed on the cloud.

What is Cloud PBX API?

It interfaces integrate third-party applications and servers whereas PBX generates reports that are sent to the third parties automatically.

Quick Conclusion:

Replacing old legacy phone systems needs to contribute more than necessitated for the businesses helping in successful collaboration with your customers in a flexible and cost-saving path.

Vitel Global communications is one of the leading and successful organizations delivering high-quality, reliable, and advantageous communication solutions integrated with powerful features yet available in thriving plans.

Before you upgrade your communications system, please read out the best features integrated with the Vitel Global Communications products listed below:


  • Auto-receptionist
  • Call Queues
  • Unlimited Calling
  • Unlimited Extensions
  • Internet Fax
  • Toll-Free Numbers
  • Remote Voicemail Access
  • Follow Me
  • Call Forwarding

and many more features, fetch more details on our website.
what else we can render?
Email support:
Phone support: call us at (732) 444-3132, Ext 2.

Remote assistance: we answer on our website instantly.

We serve diversified solutions and products emphasizing small businesses to accomplish their projects.

Get access from Anywhere, Anytime with Vitel Global Cloud PBX Phone System with an internet connection & be up to date with unified business communications.

Why Businesses are Tapped on for VoIP Adoption?

Transformation” always gives good results, particularly in businesses that are in the stage of expansion and reformation then the transformation in terms of technology moves the business into the path of success. Day by day, technology keeps on changing into higher steps, making businesses more flexible and profitable. Nowadays, Business VoIP Services have become a game-changer for small businesses accomplishing business tasks in a short period.

We provide not only the best Business VoIP services but also successful SIP Trunking services in the US market.

What is SIP Trunking?

SIP trunking, SIP stands for session initiation protocol is a part of an application layer protocol that switches your traditional phone system into an internet phone system.

In simple words, SIP trunking over VoIP services set up a connection between the on-premise system and the PSTN (public switched telephone network) to stay connected with the customers or clients across the globe.

We are SIP Trunking Providers who relinquish huge profits to the businesses.

“Upgrade now, rule forever”.

Businesses started implementing VoIP systems for long-distance calling around the year 1995 but once the outputs or profits of the businesses were studied, the implementation of VoIP accelerated at blistering speed.

The purpose of this blog is to put forth information about the reasons behind the tapping of VoIP in businesses for our enthralled readers.

What VoIP services are delivered to businesses?

Before learning about the benefits and the types of VoIP services let us see the definition of VoIP.


VOIP stands for Voice over internet protocol, used for exchanging business communications through the internet. Businesses can use desktops, laptops, smartphones, and even old traditional phone systems connected to the internet. The major difference between the traditional phone system and VoIP phones is that IP Office Phone systems use high-speed internet connection, but traditional phone systems are connected to the PSTN (public switched telephone network).


The two main words that must be learned from the customers/our blog readers are why VOIP? And what are VOIP services; meaning after learning about what is VOIP?

Our next aim is to explain in brief why you must go for Business VoIP Solution in your business?

  • Save your money: Your business saves a lot of money in the long run by spending less on utilities and screens by allowing your employees to work from home.
  • Enjoy additional features at zero cost: Multiple features allow the employees to access and execute with zero costs incurred.
  • Stress-free: Your employees enjoy stress-free responsibilities thus increasing the productivity of your business.
  • No delayed work: There will be no delay in your work as one can handle emergency calls or meetings even when they are out of place or on holiday.
  • Do multiple jobs: VoIP helps to do multiple tasks like faxing, messaging, sending documents, and many other activities
  • Highly secured: Your business VoIP calls are highly secured and confidential as the calls are encrypted.

Who is the “Best VOIP provider”?

There are multiple VoIP providers available in the US market that confuse and throw riddles at the customers who majorly opt for google or some other search engines for finding the best among all. We are one of the fastest-growing companies dedicated to rendering exceptional VOIP services for any type and any size of the business. Our only aim is to deliver high-quality services bringing unanticipated results and profits for our associated clients.

VoIP services rendered by VITEL GLOBAL:

You might run a start-up or midsized organization, or an enterprise, we provide excellent VoIP services laying a path to success by implementing all possible solutions we render.

  1. Cloud PBX and VoIP: We offer reliable, cost-effective plans, allowing personal customizations based on the requirements of your business that is hosted and managed on the cloud providing utmost security that can be accessed by our clients from any place at any time.
  2. API Integration: Integrate a variety of applications existing in your systems such as Salesforce CRM and other apps with the application programming interface.
  3. SIP Trunking: We provide SIP trunking to enable your traditional phone system to VoIP phones connected to the internet.
  • flexible
  • cost saving
  • unlimited calling

4. Unified Communications: unified communications is a seamless integration of voice, video, message, and other data applications that bring your entire team onto a single platform.

Features of Cloud VoIP phone system offered by us:

Features play a key role for any VoIP system irrespective of brand image nevertheless we also provide unique features that are compared to other competitors available in the market.

  • Virtual receptionist
  • Music on hold
  • Call transfer
  • Night and day auto attendant
  • DISA
  • Call logs
  • Call back
  • Scalability
  • Flash real-time operator
  • Call recording
  • Call reporting

And many more features are available,

VoIP services we extend:

  • IP phones
  • Email services
  • Internet and data services
  • CRM integration
  • Cloud PBX services
  • Internet and data services

The reformation of your business is possible only by adopting new technologies into your communication system comprehended as VoIP technology which plays a pivotal role in expanding your business.

  • Our goal is to offer excellent services and deliver multiple functionalities targeting mainly the small businesses that can invest less but gain profits is huge.
  • We offer 24*7 customer support to our clients responding accurately to any type of queries right from setup to technology-related ones.
  • We design customized VoIP solutions and services based on your requirements.
  • We provide high security with our encrypted networks avoiding access to intruders and hackers.
  • Premium features
  • Worth for money

How do we support it?

  1. We support through email, mail us at
  2. Phone support is done by the expert team
  3. Technical assistance

So, grab the exciting offers as you are just a click away, for more details visit our website.

How AI Change VoIP Forever?

Artificial Intelligence and VoIP

Artificial intelligence and VoIP are significantly had great impact on technology, to be precise in the telecommunications world where artificial intelligence is used for shipping VoIP delivering more benefits, increased efficiency for businesses small to large when compared today benefits achieved only through VoIP technology.

Artificial intelligence is successfully implemented showing tremendous results in various fields apart from telecommunications world and now it has been started implementing and integrating with the VoIP technology where it is used to automate processes in the voice communication operations.

Before learning the impact of artificial intelligence over boy let us know the definitions of both the technologies.

What is artificial intelligence?

Artificial intelligence is the technology used for processing the machines simulating the human intelligence especially computer systems. Artificial intelligence includes expert systems, speech recognition, natural language processing, and machine vision applications for the processing of systems.

Artificial intelligence integrated with the VoIP is mainly operated for the automation of processes is mostly successful in the area call centers.

Call Center Systems

Artificial intelligence integrated with the VOIP changed the operation structure of call centers making many improvements like

 routing of calls
ability to detect the mood of caller
 alerting the agent directly in the customer call itself depending upon the complaint
 faster retrieval of the customer information call
 lowering call cost
highly flexible
receives large volume of calls
saves agent’s time
 Directs calls automatically and quickly
 Integrates with AVR, Automated Voice Response
 Retrieves customer information quickly like past and recent transactions, complaints and many other details

Chatbot Systems

AI is integrated with the chatbot systems that performs actions like

 Performs actions like receiving instructions through text or voice
 Easily integrated with the human interaction
 Performs pre screening
 Routes the calls
 Book appointments
 Set up meetings easily
 No manual directions are required
 Analyses data in a quicker way
 Lowers call traffic by machine learned techniques
 Decodes complex interpretations of the customers thus saving time of both business and customers

So, implementing and integrating VOIP with the AI technology helps any business to be more productive when compared to the application of VOIP technology in your business as advanced technologies make your business more productive and more efficient.

Contact Vitel Global For VoIP Phone

Book Live Demo Today:

Send Your Query:

Call: 848-500-0060

Why your business needs VOIP phone service?

Introduction of VoIP Phone

Are you browsing solutions for the queries like what is VoIP business phone? How is it useful for small businesses? Then you will find answer through this article.

The VoIP technology was introduced in the year 1990 that was significantly modernized leading the businesses into success path, mainly small businesses good sense then obvious growth and profitability in their annual income by the implementation of VoIP business phone services replacing the traditional phone system.

Let us know what VOIP business phone is?

VoIP stands for Voice Over Internet Protocol is the technology that is used to for making and receiving calls over the high-speed Internet connection. This is the successful replacement of analog traditional phone system that has been implemented long since many decades in the businesses right from small to big organizations to stay connected with their clients in the local or in the international level. These internet phones are used in different devices like desk phones. VoIP enabled devices like cell phones, tablets, or laptops.
The voice signals transmitted from one and get converted in the form of data packets and travel over the network using the internet till they reach their destination where they get converted again in the form of digital signals or voice.

There are many ways to make internet calls by VoIP technology, including.

  • Using an old telephone: You can convert your old traditional phone to a VoIP phone by connecting ATA (analogue telephone adapter) to the VoIP system to make internet calls.
  • Using softphones and apps: Download the Vitel Global app on your smart phone and start making calls right now.
  • From pc to pc: Create your online account by downloading a VoIP enabled program, then start making internet calls. It requires high bandwidth for making and receiving a crystal-clear voice call.
  • It may be used to make an internet phone call in digital terms referred to as a VoIP phone call. It provides many benefits to the end user, for personal purposes or for business calls:
  • Reduced infrastructure, hardware, and software costs.
  • Easily accessed from any place, any device, and any time
  • Portable
  • Highly scalable
  • Crystal clear voice
  • Multitasking is supported.
  • Advanced features integrated with the phone system.
  • Flexible with softphones.

How do they help the small businesses?

One can find several reasons as to why small businesses are successful after the implementation of VoIP services but the major benefits are:
No equipment issues:
Small businesses are benefited through these VoIP solutions as it doesn’t require any wiring issues, installation issues thereby getting rid of maintenance issues that arise from the hardware equipment in the standardized analog communication system.

Low cost:
Small businesses will have budget restrictions for implementing new technologies or software versions in their systems, but VoIP business phone solutions are available at the very reasonable price yet delivering excellent services.

Connect anywhere:
VOIP business phone services are highly scalable and flexible as it connects remote working employees working for your organization from any place on a single platform.

The main factor that drives any technology either into a success path or to a failure one is its features. The more powerful features the more will be the success of any business implementing the technologies.

Special services:
The VOIP business phone service offers business tool integration like video integration, chat, email and other features that can be easily accessed from any device and from any place by the authorized users.

There are many VOIP business providers available in the USA markets but the importance of the internet phone system or VOIP business solutions introduced by Vitel Global is surging day by day in the market because of the benefits along with affordable plans and pricing making it comfortable even for small business needs.

The best features integrated with our VOIP business phone are:

  • highly secured
  • flexible
  • easy texting
  • conference calls
  • 24/7 technical support
  • affordable plans
  • auto attendant
  • mobile app integration
  • centralized device control
  • fast installation setup
  • cloud control
  • no hardware required
  • efficient client interaction
  • scalable

Vitel Global USA, delivers high-speed internet services for small businesses that helps to manage all your business communications integrated with advanced feature to meet your organization’s requirements.
Vitel global delivers the unified communications solutions that include multiple tools for handling multiple tasks in your organizations.
We deliver services like Voip calling, fax, team messaging, audio, and video conferencing to attain all your business needs. Advanced features integrated with the phone system like auto-attendant, call recording, call forwarding capabilities that are useful for creating groups, achieving goals in time.

  • High accessibility
    Vitel Global phone system can be accessed by the users through intuitively developed apps which allows to make and receive calls from any device irrespective of your location.
    Download the app from Vitel Global desktop app or mobile app for either android or iOS.
  • Security and reliability
    Data transmissions are encrypted on both endpoints of the network so that the internet calls or data transmitted over the internet are safe in transmission. Data stored in the data centers avoids redundancy, thereby avoiding service disruptions.
  • APIs and integrations
    We provide diversified Voip phone services through open APIs that helps you to integrate team messaging, digital voice and other apps, business apps and workflows easily for increased productivity.

Vitel global delivers services mainly focusing on small businesses to increase their productivity and expand their business globally by getting connected with their clients through our internet phone calls or voip phone system.

Better late than never, upgrade your traditional phone system to VITEL GLOBAL’s cloud phone system for achieving unique solutions in your business communications. What can you get from the upgraded phone system?

  • Call recordings
  • Reporting and analytics
  • Easy integrations
  • Access from any device
  • Call forwarding
  • Complete portability
  • Higher scalability
  • Advanced features
  • Supports multitasking

Vitel Global acts as third-party service providers who replace your traditional phone system to a VOIP or cloud-based phone system, especially for small business that helps to increase the productivity of your business in effective ways:

We upgrade and customize your traditional phone system to a cloud-based phone system meeting your requirements.

  • No dependencies on your manual staff
  • We provide hassle-free backup by storing data in servers.
  • No data redundancies
  • Get rid of costly telephone bills.

VITEL GLOBAL cloud phone system that mainly focuses on the crucial aspect and goals for your organization that drive your business on the success path. Mainly businesses require extremely powerful communication systems to reach their international clients in a cost-effective way, reducing delays in replies, avoiding poor network issues that help to attain desired solutions and achieve your goals.
So, upgrade your traditional phone system to VITEL GLOBAL cloud phone system today integrated with the best features, flexible plans along with 24/7 customer support that shows positive and increased impact of productivity in your business.

Contact Vitel Global For VoIP Phone
Contact Vitel Global For VoIP Phone

Book Live Demo Today:

Call: 855-558-4835


Build Best with the Best….

Best Voip Business Phone Services

Build the best with the best! Vitel Global Communications as a leading VoIP service provider offers world-class communication services with 100% assurance of quality and complete reliability. Let your business own the best strategies and magnificent technology to achieve the business goals set before. We offer everything, your business needs to be a successful entity by enhancing your communication channel and helping your employees to perform better than they did ever before. There are plenty of options for VoIP service providers in the market.

However, Vitel Global has proven its capabilities to deliver the best results and elevated various small businesses to higher levels. We understand the market and develop the products accordingly. So that our clients could stand out as the best in midst of their competitors.

Vitel Global has made it easy to integrate its VoIP services with your existing communications platform or CRM/ATS software. Get access to Full PBX capabilities utilizing an easy interface at affordable price points. As we have eliminated the costs of a traditional phone closet and you can enjoy low monthly phone bills. Our customizable plans are designed in a way that suits best for every size of business. Our cloud communications can effectively establish the best VoIP and premium cloud PBX services for you by letting you do the calls and receive them along with unlimited configuration feasibility. Get all the state-of-the-art features including Conference Bridging, Call Recordings, Ring Groups, CRM Integration, and many more. So get your connection today and expand Your Business along with cut costs and Hosted PBX Unlimited Plan.