Are Landlines Outdated?

Landlines are our childhood friends! How many of your friends’ home numbers do you remember? Very few or not at all! Recall those pay phones where we used to go with a book of written numbers! Maybe the past 2 decades were the era of landline telephones. 

But that was a time when digital technology took birth. Today, everything is overwhelmed by cloud technology, and landlines are getting extinct. According to a survey, the number of landlines used in the past 15 years has decreased to half by now, and many business and residential phone users are ditching their landline connections by switching to VoIP (Voice over Internet Protocol).

With the introduction of cloud calling systems, businesses have started switching to VoIP telecom systems to avail of valuable technology features at low costs. 

What made internet calling better than landline?

It’s wireless calling. Yes! Wireless calling is the only feature that lured phone users to migrate to internet calling. Because this technology is not made of wires and consequently does not need maintenance, additional devices or replacements. 

Will Landlines Extinct?

It is tough to answer as landlines have their advantages. Many people these days refuse to say that landlines will be phased out. 

They state that calling overseas (VoIP can offer at low cost) and flexible calling features (probably useful for businesses) are not the only cases telecommunication is connected. 

Safety and data security are crucial when using a means of communication. For example, internet calling devices and smartphones with GSM technology (3G and 4G) are prone to hacking, and hackers do it all the time. 

But landlines cannot be hacked. It is the reason why many business leaders are not ready to altogether ditch landlines for VoIP as a gesture to protect anything confidential.

The Interference of VoIP

with the introduction of a cloud-based calling system, which we call digital technology, many different versions of internet calling, such as Wi-Fi, Zoom and Skype, can offer video calling. 

The business world found it exciting and affordable to improve their business operations. It is when there arises a requirement for a Voice over Internet Protocol calling system

It is operated with cloud technology where all the operations are carried out in the cloud, i.e. internet. Besides, this is to keep in mind that this advanced technology is flexible enough to carry out multiple functions, which are later segregated into various features.

But interestingly, you should only pay for the connection and not anymore for the calls you do or features you use. Everything is included in the plan you subscribe to. 

How did VoIP calling systems become an affordable choice for users?

One of the essential assets of VoIP that made people think about it! Suppose in the old times of landline usage; people used to pay for installation charges, a copper-wired system. Meanwhile, if you need any other feature or in case of upgrades, you need to replace it with a new and additional device. 

But, the VoIP phone services are entirely different from that. You will pay only for the IP phone you take, and there are no installation charges. Just connect your phone to the internet router and start dialing. There are no maintenance or service charges involved as with conventional landlines. 

Any upgrade is carried out in the cloud, and you need not pay anything extra; it offers you the unified communications that every business (small, medium or large) needs.

Summary:

Concluding the above story is an evolution that has to be accepted. The world is globalized in the first step and then digitalized in the second. We need to get it for a better cause and to move forward.

Yet, a landline provides excellent security, whereas internet calling is prone to hacking. Cloud calling can save valuable information which cannot be performed by landline. 

Consider the above statement where each communication system has something unique to offer its users. Remember that your choice must be based on your requirements.

If you expect operational efficiency, choose VoIP, and in case of security is your top priority, then go for a traditional landline.

Still, it has to be informed as per a recent analysis; there is a statement that conventional landlines will become utterly extinct in the coming 2-3 decades, and many are sceptical with this line.

As already said, your choice directly depends on the requirements!

An Overall Comparison between UCaaS and CPaaS

Every business wants a communication system to optimize its operations. These infrastructures must be affordable and flexible to cope with the present-day working culture. In this blog, we will try to explain the basic types of communication systems and a subtle comparison between UCaaS and CPaaS. We hope this will help you before you choose one among them.

The three types of communications infrastructure which many businesses choose that people utilize by the end users are;

SaaS: Software as a service is a program that doesn’t require a lot of customization. One can deliver and access applications over the internet—no need for installing and maintaining the software on the systems at the workplace.

PaaS: Platform as a service is a cloud computing model where third-party service providers will deliver the software and hardware tools over the internet.

IaaS: Infrastructure as a service is a model which computes, operates, and stores the operations on demand.

UCaaS: Unified Communications as a Service, or UCaaS, is a platform that enables businesses to get communication and collaboration capabilities over the cloud. It means that they incorporate numerous communication channels and have elements like:

  1. Phone service using VoIP
  2. Video conferences
  3. Two-way communication
  4. Voicemail-to-email
  5. Call logs

CPaaS: Communications Platform as a Service is referred to as CPaaS. It provides a collection of cloud-based API tools so that programmers may incorporate real-time communications capabilities. Some are audio and video chatting, text messaging, and file-sharing. 

It implies they can alter them to meet their requirements without creating the supporting infrastructure. In this way, businesses can concentrate on developing their apps. 

UCaaS versus CPaaS: 

Even though both systems aim to achieve the same objectives, they were developed to support two distinct organizational models. If your company lacks a specialized IT team that can handle installation, setup, and maintenance, you may find it challenging to decide between UCaaS and CPaaS.

Specialists are needed to create CPaaS to best suit the enterprise as it is a custom solution that can incorporate any components your business needs. 

On the other hand, because UCaaS is installed as a pre-built package intended to serve the majority, it enables much less customization. It is the best solution for individuals who want the system to operate quickly and requires few IT skills. 

You may consider purchasing a different tool or enlisting in a more expensive plan with your provider if alterations are required.

UCaaS

The Advantages of CPaaS and UCaaS: 

Both services provide similar advantages to organizations, with the following features standing out:

1. Usability:

UCaaS and CPaaS solutions offer a simple, efficient way to stay in touch. You can work with your team without the need for a time-consuming setup.

2. Affordable:

Cost is, without a doubt, a significant factor in today’s cutthroat economy. Businesses constantly seek methods to reduce costs and boost profits. These systems offer a practical means of controlling workplace cooperation.

The firm needs to pay the cost of the service (for a specific time) while using UCaaS. Note that there aren’t any high-cost hardware or software expenses. 

Businesses pay for the capabilities they utilize with CPaaS, but the pay-as-you-go business strategy can significantly reduce your communications expenditures.

3. Obtaining Advanced Functions:

Users of both platforms have access to VoIP technologies that can increase their productivity and efficiency. Employees can utilize chatbots to plan meetings and get information fast. 

For instance, you can use advanced analytics to track client interactions. And they can also use the call recording function to enhance agent training and analyze crucial calls. 

Businesses can use CPaaS to create unique apps tailored to their particular requirements.

4. Outstanding Integrations:

Both platforms offer fantastic integrations that increase your app’s usefulness. They provide simple platform-agnostic centralization of client information and communication. 

Therefore, you are covered whether you want to interface your app with your email system, CRM, or other third-party apps. Else, you can add social logins to it.

5. Scalability:

Businesses may quickly add extra users and services they need using UCaaS and CPaaS without spending money on expensive hardware. 

You can access These systems from anywhere since they are cloud-based. These can perform operations to be readily scaled to meet the rising demand for the ideal environment for remote workers. 

Because of this, UCaaS and CPaaS offer practical and affordable scalability. 

6. Safety:

Security is a primary concern for companies of all sizes in this era, where data breaches are more frequent. And the service providers give a range of security protections to save your data.

For instance, many service providers use encryption services to safeguard the data while it is being transmitted and uphold security standards. Security measures such as firewalls and intrusion detection systems help the service provider keep your data secure. 

Many providers also provide services like private servers. They let you keep your data out of your hands and have the ability to set up private chat rooms. By this, you can manage who can access your messages if you’re concerned about privacy.

Your Final Choice between CPaaS and UCaaS:

What distinguishes the two platforms?

What you want in a cloud-based communications solution will determine the answer. UCaaS is the pre-built option for businesses wishing to improve their communications system without the headache of constructing each component individually. 

On the other side, CPaaS suits businesses looking for unmatched flexibility while creating unique apps on current infrastructure.

Now, the choice is yours according to your needs!

Vitel Global Communications offers a wide range of services that businesses can choose from depending on the requirements and easily handle customizations. Please log on to www.vitelglobal.com for more details or contact us.

10 Suggestions for Business Phone Users for Best Productivity

VoIP has taken business phone services to the next level with an assurance of better operations as well as productivity. The goal of our blog is to give ten suggestions for cloud phone users before installing the modern communication phone system in your business.

Have you ever thought about whether the phone system is cost-saving or not?

Cloud-hosted PBX solutions offer significant cost savings. Because customers only pay for the services that must be handled in the cloud and keep equipment factors aside. A business must decide which features are required and which features are not needed as one can pay for the required equipment or features included by the service provider.

  • Is it time-saving technology or not?

Installation, analysis, and provisioning take far less time than with a standard phone system. Also, the server maintenance can be completed more quickly, and software upgrades are simple. You never need to think about the network as it depends only on the internet.

  • Check whether the existing hardware is enough or not!

There is no need to purchase extra equipment, such as an IP phone system. The existing hardware can readily interface with the old phone system using the ATAs (Analog Telephone Adapter). Probably, internet phone service providers would sell these if you intend to purchase one. 

Once you subscribe to VoIP, you need not purchase any new device to add new features as everything can be updated in the cloud with utmost security.

  • Replace the old communication phone with internet telephony:

It is particularly versatile because cloud PBX systems offered by top PBX providers enable connections from anywhere in the world to communicate. You can use a smartphone, desktop computer, or personal computer, enabling employees to work from home. You can also monitor and assist your team through a PBX system and it can justify it as a business phone service.

So, don’t delay in replacing the older ones with the modernized tool and stay connected with your business teams from any place.

Business Phone features

Many powerful features, such as

  1. Voicemail. 
  2. Messaging 
  3. Caller ID 
  4. Group rings. 
  5. Forwarding calls
  6. Integrations 
  7. Voicemail to email or text
  8. Auto attendant etc.

As these advanced features are the unique selling provisions of business phone services, Voice over Internet Protocol is the only telecommunication system available with these. And, all the chosen features can be simplified and accessed through a Private Branch Exchange for best productivity.

Business Phone system
Business Phone System
  • It provides high-definition call quality

Through a cloud-hosted PBX, high-quality voice calls are transmitted over the internet at increased internet speeds and with higher compression rates. This feature is very useful for overseas business talks. You must be aware of important information that you only pay for the plan you subscribe to. VoIP offers unlimited access to calling and its features.

  • Scalability 

When a business leader wants to increase the lines, VoIP offers great scalability since it is simple to grow to meet high consumption capacity depending on the user’s resource requirements. One more thing to know is, it does not need any further payments for scaling the service except for the bandwidth you buy.

  • Disaster Recovery and redundancy must be anticipated

The best PBX service providers offer services using cloud PBX systems that are highly reliable and have high levels of dedicated servers and resources. They often examine the system whether there is a risk that your data will be lost in the event of an unanticipated calamity. And also, even if it is, business phone services would find the possibilities whether it can be recovered.

  • Get a wonderful experience with unified communications 

Real-time collaboration and the integration of all communications services, such as CRM, live chat, analytics, and more, into one application, are made possible by unified communications. Also, UCaas is referred to as a single cloud solution or comprehensive cloud platform.

  • Security

When compared to in-house systems, cloud PBX solutions offered by leading PBX providers are more secure. Top PBX providers are in charge of managing all firewall updates and software upgrades. There is no great theory behind this, the security (as per your wish) will be handed over to the best cloud security providers in the market who are the leaders of their respective fields, 

  • Customer service

The crucial point that needs to be focused by the users is whether the service providers are rendering remarkable and satisfactory customer service or not.

Always remember that any business is rated by the public based on its customer service.

Conclusion:

The demand for cloud PBX systems is growing among businesses as they offer more benefits, features and services and among the top-tier organizations. 

Vitel Global is the best-known provider of PBX systems that operate in the cloud and provide an abundance of capabilities, which are typically included in your subscription, is a significant benefit. 

Get more details of our services, click here.

6 Outstanding Benefits of Cloud PBX System

Vitel Global is an expert in providing Business VoIP solutions. In this blog, we are here to share the top 6 reasons to know why many businesses are switching to the Cloud PBX system.

In recent years, technology has taken leaps; that might be due to the fast-growing industrial demands or to compensate for the pandemic loss. More organizations permitted their employees to work from home/remote working. Now-a-days, it is a pretty normal activity that comforts employees and the firms in their individual needs.

VoIP Business Phone Services is the best communication medium between the business, its employees, and clients. With the advancement of the digital age, people can use every communication service, such as calls, audio/video conferences, voicemail, and messages. But all of these cannot be fulfilled by landline, which is why VoIP Phone Services is preferred. 

PBX-Private Branch Exchange:

PBX is the internal communication system generally designed for Business organizations.

  • On-Premise PBX
  • Cloud PBX

These are the two available types that businesses choose as per their requirement. But recently, many businesses have been switching from on-premise PBX to Cloud. 

Cloud PBX:

Cloud PBX Phone System allows you access to all types of features to integrate your business communications, and you don’t need any special hardware. The crucial thing about it is that this is entirely based on Cloud Ecosystem. You get all the access through the internet, and cloud PBX doesn’t need any internal server installed to help with the business communications. It is relatively cheap, flexible to use, and the experts will protect the data.

Now, let us discuss the advantages that Cloud PBX offers your organization:

  1. Cost-Effective: The very first pro of VoIP phone services you find is affordability. Because cloud PBX is tailored to address this requirement, VoIP has successfully changed the face of telecommunications, especially business. Why? You don’t need any hardware. Everything is configurated with the cloud telephony service provider. One more benefit is that you pay as you go. Isn’t it cost-effective? Modern technology has brought the telecom investment set up almost to zero.
  2. Security: Every business insider is aware of the fact that Cloud is prone to hacking. With the basic firewall setup, there is a chance of vulnerable to hackers. In such a case, you can level up the security of your stakeholders, clients, device authentication, and your VPN. Once you enhance the security, there will be 24/7 surveillance by technical experts.
  3. Flexibility and Scalability: As the complete data is integrated with the Cloud, the Cloud based office phone system is easy to upgrade, determining its flexibility. If you intend, you can update your system with new features very quickly, and that’s how its scalability is defined. The policy of pay as you use is very beneficial to small, medium, and big businesses.
  4. Technical Flexibility of Hosted PBX: Using Hosted/Cloud PBX, you can configure the existing features and add new ones quickly. Here, you can change the intended setting in the live panel itself. You need to add more hardware and physical space to scale the traditional PBX. Apart from this, a new human resource is required. A fantastic benefit while scaling your cloud PBX is that you can add one seat or as many as you want within seconds. Coming to upgradation, you never need an IT person for it, as in the case of On-Premise PBX. Cloud PBX has an expert team; the provider will upgrade it seamlessly every time there is a notification.
  5. Installation and Maintenance: A new business leader would generally wonder to know how easy it is to install and handle Hosted PBX system. It does not need any space, physical server, or an IT person to maintain it. Because traditional PBX needs an on-site infrastructure and a dedicated staff to handle the server, this is how Cloud PBX saves space and budget. Besides, you can monitor the incoming and outgoing calls through the dashboard.
  6. Integrated Communication: Cloud/Hosted PBS is the best option to integrate business communications such as calls, video, chat, and even CRM. And thus, it creates a flexible space for the customers to access their preferred features.

Cloud-based PBX gives you the best experience with many more features besides the above. It ensures flexibility, accessibility along with security in unified business communications.

How can VoIP Service Providers Improve their Reach?

Cloud VoIP phone providers are increasing in number in the market, and there is huge competition between them to stand out from the crowd. This article will assist in improvising the reach.

Who are VoIP providers?

A company or organization which provides VoIP services to Businesses or individuals is known as a VoIP Provider.
Voice over Internet Protocol, more commonly referred to as VoIP, is a technology that enables telephony tasks such as making and receiving phone calls to be carried out through IP networks.

It is usually delivered using the SaaS model, in which the software is not sold but rather offered as a service hosted by the vendor instead of being sold as a product.

Customers of hosted VoIP providers are required to subscribe to a service rather than purchase software from the provider.

Suggestions for VoIP Phone Providers to improve customer service:

  1. Never miss a Phone call: Omen must know how crucial it is for consumers to speak with a real person. Imagine what would happen if a consumer never reached your firm. With VoIP Phone Service for call centers, ensure that your firm never misses a customer call.
    Routing incoming calls to the employees who are working from home take away the problem of unavailability of the agents working at the office.
    The messages can be delivered to the inbox of various groups for further deployment of the working personnel.
  2. Shorten waiting times: Nobody enjoys having to wait for a resolution to their situation. Only a few customers will understand the situation and wait patiently.
    Using VoIP phone systems in the call center ensures that all client calls are answered within a few seconds.
    Automated routing rules ensure that all agents have an equal opportunity to answer calls.
    VoIP systems’ many characteristics enable agents to communicate with managers or supervisors to resolve consumer issues swiftly. Utilize them to answer customer questions quicker than your competitors!
  3. Permit agent flexibility: VoIP phone systems are independent of location. What does this imply for the staff? It indicates that they are no longer tethered to a desk. They can do their duties outside of the workplace. Provide your employees with the option to work from home or a coffee shop. It eliminates the need to employ a huge office and incur infrastructure expenses.
  4. Save money: Most business owners are aware that VoIP may save money. Practically any VoIP phone service will be less expensive than the current provider. However, how does this enhance customer service? Use the money saved by reducing the cost of phone calls to improve operations. Use cutting-edge strategies to improve customer service in ways that will become the industry standard.
  5. Enhance collaboration: Utilize IP Phone Systems to enhance internal cooperation. Hold virtual meetings in which representatives from various offices may discuss methods for enhancing customer service. To encourage transparent communication and foster team cooperation.
  6. Evaluate customer interactions: Voice over Internet Protocol (VoIP) phone service permits call recording for later viewing. Use these recordings for agent training. The supervisors may analyze interactions from the previous calls to identify the finest and worst instances to improvise the discussions. Give the agents a chance to improve how well they do their jobs by using metrics and data.
    Additionally, VoIP systems interface with CRM and productivity solutions. Create and use reports to identify business-wide patterns. Anticipate demand to provide superior customer service. Put all the client data, including call logs, in a centralized area for simple access!
  7. Easily scale up or down: Business expansion is frequently unpredictable. The phone service should be able to manage the sudden increase in volume. Customers’ waiting due to unforeseen demands is not recommended in any case. VoIP enables to accomplish this. Businesses pay precisely for the resources they consume. May quickly reduce or expand your firm in response to its demands.
  8. Make simple queries automatic: Most consumers prefer to speak with a live agent. However, this is not always the case. Sometimes a consumer wants to know their account balance or their account status. They are not required to wait in a queue with others to provide a number. It is a waste of time for customers and staff to automate these operations using the IVR capability offered by any reputable VoIP phone provider. Let clients hear concise responses to frequently asked questions, such as payment deadlines. Again, this is a situation in which everyone benefits. Customers with basic inquiries can receive instantaneous responses. In case of complex requests, additional time is provided to the employees to sort that out. From a business standpoint, it merely made the operations more efficient.
  9. Improved customer access: There are instances when email or text messaging is preferable to telephone contact with a business, although many consumers prefer to call for help. A single VoIP interface consists of multiple communication channels.
    Thus, clients are free to use it in whichever way they desire at the time.
    A consumer may initiate the process by email, follow up with a phone call, and receive updates on their phone. They, and your staff, may continue the chat without losing their place.
  10. Provide opportunities for cross-selling and up-selling: Instead of having separate inbound and outbound call centers, combine all business operations into a single office. This helps agents the opportunity to cross-sell and upsell consumers on other products and services.
  11. Utilize the capabilites of a toll-free number: Toll-free numbers allow businesses, whether small or large, to use toll-free numbers affordably. A toll-free number allows access to untapped markets and establishes the company’s credibility. In addition, it gives the potential consumers the impression that you are a business and you mean business.
    Additionally, the customers may call using the toll-free number regardless of location or without incurring long-distance fees.
  12. Enables people to obtain direct phone numbers and extensions: Through direct numbers and extensions, cultivate enduring business ties with the clients. VoIP enables to maintain the direct number regardless of VoIP location.
  13. It improves client accessibilty: Customer service is the initial point of contact for customers. They appreciate organizations that go above and beyond to meet their demands. VoIP facilitates this. It improves client accessibility by:
  • Preventing customer defection in an era with diminishing attention spans
  • They desire an instantaneous response.
  • They do not like to be passed from one employee to the other without answers to their questions.
  • With the use of VoIP, their inquiries may be forwarded to the appropriate department, and their questions can be answered. Save them a great deal of time and prevent them from hanging up on you.
  • Providing voicemail as text streamlines communication: If an employee is unavailable or misses a call, they can react to voicemail at a later time.
  • Forward the voice mails to the employee’s email as audio files from the phone system for immediate response.
  • Voicemail to text makes it easy for users to get answers to their questions quickly and accurately, which is what customers want.

14. Enhanced business operations: The customer approach enhances company operations by providing the appropriate instruments to measure the efficacy of the customer approach. Call Queue Dashboards provide managers with an insight into the customer support team’s activity.
A manager can view the following on the dashboard:

  • The number of calls answered
  • The number of callers that hung up without speaking
  • Response time on average
  • The duration of the call

It takes less time to address the request.

Managers may assess the volume of incoming calls and identify if any are going unanswered. Consequently, they might increase or decrease the number of employees.

Are you aiming to enhance customer service by adding value?

A VoIP phone service may provide comprehensive assistance for businesses. A configurable VoIP system handles everything for you, including prospecting, describing the services, resolving inquiries, and closing leads.

If you plan to use VoIP Services, you will notice a big expense reduction. If your organization is still utilizing traditional phone systems, now is the time to switch to a Business Phone System.

VoIP Services are the Present Trend – Find out How?

VoIP Services:

Are you getting tired of the quest for VoIP services? Then read the best VoIP services providers, and VoIP API concepts.

Start with the basics:

Voice over internet protocol is the technology that allows users to make and receive calls over the internet. Generally, traditional systems follow the circuit packet switching technology connected to the PSTN or public switched telephone network. But the VoIP technology follows the digital packet switching method where the voice gets transmitted compressed into digital packets and transmitted over different routes with less traffic to reach the destination. Again, on the receiver side, it gets uncompressed into voice.

The other reasons analog phones are replaced with the latest systems are their flexibility and mobility. That means businesses can handle calls from any device accessed through the internet or anywhere. It’s not that you need to sit at your desk and handle the calls; it’s those complexities faced by the users in their office areas.

If your business is maintaining analog phones, connect them with the analog telephone adapter used to transmit analog voice signals over the internet. Service providers usually deliver Internet phones with high-quality features following the SIP protocols, so plug and play them over your desk.

  • Softphones or Desktops: If you have a desktop or personal computer, download the app to make and receive internet calls.
  • Smartphones: To make and receive internet calls, download unified mobile apps from the Google Play store and signed in to your account.

Why is VoIP successful?

There are many reasons to explain why businesses must upgrade their communications systems. Business phone systems are designed to avoid complex configurations and complexities like running cables or wires across the office floors, as the setup takes less time to install over the office location. Usually, the centralized setup of the VoIP is configured and managed by the entire team simultaneously from their desks.

  • To save your budgets, especially for small and mid-sized businesses with communications handled across the globe, that means making unlimited long-distance calls through VoIP Services without taking the talking time duration as in the case of analog phones.
  • Affordable Plans: Get affordable call tariffs induced into cost-saving plans that incur pre-defined call rates that can be studied before implementing into your infrastructure.
  • Design your system: design the system’s features based on your business needs, as modern telephony allows for simple customizations such as warm greetings, advanced call forward messages, and other features.
  • No worries: It’s easy for the team members or individuals to attend calls or perform other office tasks even when you are out of the office or working from home.
  • Manage on the cloud: All data and backups are managed in cloud servers, which service providers effectively manage.
  • Cost-saving: with cloud PBX systems, businesses don’t have to maintain the hardware and servers that are highly expensive for small businesses and startups. By managing cloud PBX, you can save considerable money by investing in equipment and its upgrades and maintenance.
  • High-Level Security: high-level encryption is done at every point of access, and also, accessed users need to authenticate into their accounts for security purposes, thus avoiding hacking issues for the higher levels of business communication solutions.
  • No loss of data: maintaining data in multiple data centers helps to retrieve it whenever required or when data loss occurs unexpectedly.
  • One platform, multiple solutions: provides multiple features integrated with the virtual system used by your teams for voice solutions to perform multitasking and handle multiple team members on a single platform.

Features:

  • Call transfer.
  • Auto-attendant
  • Call logs.
  • Branch office assistance.
  • Remote extensions.
  • System access from the inside.
  • CRM integrations.
  • Call recording.
  • Call reporting.
  • Call tracking.
  • Follow me.
  • Ring groups.
  • Conference calls.
  • Scalability.
VoIP Services Features

One of the biggest flexibilities achieved through the VoIP systems is API integration, which means application programming interface integration.

What do API integrations mean?

The developer’s team designs VOIP integrations or API Integrations to integrate the users’ applications with any device, network, or place in the world. It allows all the functionalities of VoIP to be integrated with the existing files in the system. Technically, it is an interface between two or more organization applications that allows systems to exchange data. 

Example: 

The implementation of API is seen in sending data to a server when one connects your mobile application to the internet. The server accepts the request from the receiving side and sends the solution to the receiving side.

The key benefits of API integration are:

  • API is used to distribute personalizable data, information, or services.
  • Versatile in that it can be integrated with any application.
  • Execution time.
  • Productive.
  • Easy upgrading is allowed.
  • The content and services can be easily customized.
  • Sharing and distribution are allowed.
  • Extremely efficient.
  • Extreme automation.
  • Very adaptable in technology and data migration.
  • Saving time.
  • Effective cost.
  • Technology and platform-independent.
  • Extremely safe.
  • Access to applications is simple.
  • Applied in travel and hotel bookings, PayPal, and other applications.

These are the key benefits of implementing API integration in any organization.

Voice API:

  • It is the platform where voice calling gets integrated with the applications to make, receive, and manage calls with high-definition quality.
  • It allows seamless calling.
  • Connect with mobile apps or browsers.
  • Contact any phone number.
  • Multiple features are integrated.
  • Connects with the support team or sales team easily.
  • Click to call gives a real-time experience.
  • It easily connects with the regular phone number by customizing the mobile dialer feature.
  • Arrange conference calls.
  • High-definition call quality.

Conclusion:

Our best service provider provides the best VoIP services, Vitel Global Communications manifesting excellent products with 60+ features focusing on every customer or client with outstanding services. More details regarding our products are available at our website.

The Dos and Don’ts of Handling a Corporate Phone System

How do you handle your company’s phone system? Are there any dos and don’ts involved concerning how you answer the phone for your company? This blog will provide tips on what to do and what not to do when handling a corporate phone system, from answering the phone yourself to training your team to handle incoming calls.

A business phone system is an essential tool for any business. It can help keep employees organized and connected, and it can also help keep business running smoothly. However, mishandling a phone system can lead to chaos and confusion. This article provides tips on how to use a corporate phone system best.

  1. Keep your lines busy: The more calls being made on the system, the fewer time employees have to waste talking on the phone or texting. This process will help to keep everyone connected and organized.
  2. Use call blocking features: Many systems offer call blocking features, which allow managers to block certain numbers from making calls through the system. This can be a useful way to restrict inappropriately or harassing calls from reaching employees.
  3. Use voice mailboxes wisely: Each voice mailbox can hold up to 50 messages, so make sure to use them wisely. If you don’t need the voice mailbox for a certain period, delete the messages so they won’t fill up quickly.
  4. Use message boards wisely: Message boards are an excellent way to communicate with employees quickly and easily. Make sure that all-important messages.

WHY USE BUSINESS PHONE SYSTEMS?

At one time or another, most people have used a phone system. Using IP phone system is a simple way to connect with people from all over the world. You can call someone in your office or even on vacation.

There are many benefits to using a Business VoIP phone system. First, you can keep everyone organized and connected. You can also communicate easily with people out of town or busy with other tasks. Additionally, the phone system can save you time and money. Phone systems are affordable and can be installed in minutes.

However, there are also some important phone etiquette points to consider when using a phone system. Here are five guidelines to help you use your phone system smoothly and effectively:

  1. Always use proper etiquette when speaking on the phone. This includes being respectful of the person you are talking to and using proper language. This will help ensure that your communication is effective and pleasant.
  2. Keep your voice level and slow down when speaking on the phone. Doing so will help avoid frustration for the person you are talking to and will allow more time for them to answer you.
  3. Avoid long conversations.

When To Use the Company Phone System

A company phone system is an important part of any business. While it can be convenient for employees, there are some things you should do to make sure the system is working properly. Here are some dos and don’ts:

  1. Do use the system to keep in touch with customers. This can be done by responding to phone calls and emails and leaving voicemails. You’ll also be able to monitor customer complaints more easily this way.
  2. Ensure your employees are trained on how to use the system, including knowing how to answer phones, send and receive an email, and leave voicemails.
  3. Do keep your phone line as free from noise as possible. This will help people hear your voiceover when you leave a voicemail message.
  4. Do have a backup plan for the system in case of emergencies. This could include having alternate numbers for customers or email addresses for employees.

Don’ts of Handling a Corporate Phone System:

It would be best to avoid a few things when handling a corporate phone system.

1. Don’t overuse filters: Filters can become overused and cause issues with your voice quality and reception. Try to keep your filter usage to a minimum to ensure the best quality.

2. Don’t overload your system: Overloading can decrease performance and increase call timeouts. Be sure to properly plan your phone system to avoid problems down the road.

3. Don’t neglect maintenance: Maintenance is key to keeping your phone system running at its best. Make sure you keep up with regular updates and repairs to avoid any major issues down the road.

Conclusion:

It can be not easy to know what is and isn’t appropriate when handling a corporate phone system. This article outlines some of the dos and don’ts to help you stay on top of etiquette while using a VoIP phone system. By following these tips, you’ll be able to keep your interactions with your superiors positive and productive.

Cloud PBX API: How Does it Work?

Business communications play a vital role in creating a benchmark for your brand in the market. The increase in demand for voice solutions has increased the demand for sophisticated features integrated with VoIP systems. Our blog target is to explain the best Cloud PBX solution for small businesses that can be easily integrated with the existing applications using APIs.

It’s not easy to storm a famous victory overnight, one must strive hard to reach the utmost expectations of the client. Many such service providers are providing excellent services in the market, but the decision-making about with whom they need to get associated is in the hands of the business.

Before deciding to associate with the best providers let us learn the following concepts:

What is a Cloud PBX?

These systems are designed and innovated for serving office communications doing multiple functionalities like calling, messaging, and many others through the integrated powerful features of cloud PBX setup.

PBX stands for private branch exchange and is used by businesses for transferring calls within and outside the office premises. It has been showing tremendous successful results in the small businesses that are available in different forms integrated with different features.

Types of PBX:

  1. Traditional PBX: It is the setup connected with the coppered wires within the office premises.
  2. Hybrid IP PBX: It is an on-site IP PBX system associated with the cloud too.
  3. On-premise IP PBX: This IP PBX setup is used for residential and business communications allowing to make modifications depending upon the business requirements.
  4. Hosted IP PBX: It is also referred to as Cloud PBX or Virtual PBX Phone System that hosts and manages using the internet on the cloud.
  • VoIP setup converts the sound into digital packets that travel over the internet to the Cloud PBX provider who routes the data packets to the defined destinations converting the digital packets into the voice.
  • Businesses to be more precise small businesses couldn’t afford the PBX machine setup on-premises which is expensive so this is the best solution that is hosted and managed by the hosted PBX service providers.
  • The implementation of the above service is easy and fast.

Benefits of Cloud PBX:

The advantages of this service in the small businesses are as below:

  • Improve your business standards: Businesses should not only concentrate on the profit lines but need to focus on the performance of their team members. The more efficient the team members are the more productive the business standards get improvised.
  • The latest technology helps the employees to work more smoothly compared to the communications done over the traditional PBX systems, for example, dealing with clients of your business, scheduling meetings and many other tasks that need to perform through the communication tools is easy peasy.
  • Affordability means a lot to small businesses: Costs incurred over the infrastructure are less compared to the traditional wiring tools used in the past decade thus helping to save your business budget more and more.
  • Powerful features help in powerful communication: Powerful features are integrated with the Cloud PBX Systems that help to manage internal and external tasks easily by doing parallel activities at a time.
  • Easy to join, meet and chat: yes, conduct conferences or meetings with your clients and employees securely.
  • Stay connected to your clients in an easier way: connect your clients from any place and any device that is accessible over the internet.
  • Flexible: Cloud PBX is flexible thus allowing you to work from out of the desk or when you are on vacation easily as the internet is available across the globe so just in any emergency one can attend the calls flexibly.
  • Integrations: Businesses maintain customer and client applications that need to be integrated using cloud PBX APIs.
  • Good quality: Get HD quality audio avoiding call drops as in the case of traditional calls.
  • Tough times handled easily: Very useful mainly on the pandemic days for managing the business tasks from home.
  • Unified communications: Get solutions for multiple issues raised during business challenges by bringing multiple products on a single platform like instant messaging, audio conferencing, video conferencing, and many more increasing the productivity of your business.

What is SIP Trunking?

SIP, sessions internet protocol trunking means routing the VoIP calls to the defined destinations or receiver over the internet through the SIP Trunk. This process of routing calls reduces the infrastructure implementation issues as your company can install multiple channels to the existing PBX system using the internet by the SIP Trunk provider.

It is successful as it provides multiple benefits to the company, have a glance over it:

Say seven Nos while using SIP trunking:

  1. No barriers: Expand your company communication structure across the globe as the SIP trunking process cost-effectively defines zero boundaries.
  2. No risks: planning to add more users or clients then now don’t worry about modifying the additions, just add any number of users with zero additional cost.
  3. No burden: Don’t hassle your networks by subscribing to different providers for voice and data services as no overlapping of networks can be seen in this.
  4. No recurring costs: save money by paying fewer tariffs to make local to global calls.
  5. No office desks working: start receiving calls through the SIP (Session Initiation Protocol) trunking process even when you are out of the office with the same local number.
  6. No more performance complaints: good training over the infrastructure helps your employees to perform expertly as it is very easy to understand and manage thus increasing the productivity of your business.
  7. No separate communication channel: unified communications integrated with the SIP helps your business to perform multiple tasks like using voice, text, and fax at a time.

SIP in VoIP:

SIP Trunking is the standard process of enabling VoIP calls over the internet using the sessions internet protocol. VoIP integrated with SIP is the best solution for small businesses as it is entirely managed on the cloud.

What is Cloud PBX API?

It interfaces integrate third-party applications and servers whereas PBX generates reports that are sent to the third parties automatically.

Quick Conclusion:

Replacing old legacy phone systems needs to contribute more than necessitated for the businesses helping in successful collaboration with your customers in a flexible and cost-saving path.

Vitel Global communications is one of the leading and successful organizations delivering high-quality, reliable, and advantageous communication solutions integrated with powerful features yet available in thriving plans.

Before you upgrade your communications system, please read out the best features integrated with the Vitel Global Communications products listed below:

Features:

  • Auto-receptionist
  • Call Queues
  • Unlimited Calling
  • Unlimited Extensions
  • Internet Fax
  • Toll-Free Numbers
  • Remote Voicemail Access
  • Follow Me
  • Call Forwarding

and many more features, fetch more details on our website.
what else we can render?
Email support: support@vitelglobal.com
Phone support: call us at (732) 444-3132, Ext 2.

Remote assistance: we answer on our website instantly.

We serve diversified solutions and products emphasizing small businesses to accomplish their projects.

Get access from Anywhere, Anytime with Vitel Global Cloud PBX Phone System with an internet connection & be up to date with unified business communications.

Why Businesses are Tapped on for VoIP Adoption?

Transformation” always gives good results, particularly in businesses that are in the stage of expansion and reformation then the transformation in terms of technology moves the business into the path of success. Day by day, technology keeps on changing into higher steps, making businesses more flexible and profitable. Nowadays, Business VoIP Services have become a game-changer for small businesses accomplishing business tasks in a short period.

We provide not only the best Business VoIP services but also successful SIP Trunking services in the US market.

What is SIP Trunking?

SIP trunking, SIP stands for session initiation protocol is a part of an application layer protocol that switches your traditional phone system into an internet phone system.

In simple words, SIP trunking over VoIP services set up a connection between the on-premise system and the PSTN (public switched telephone network) to stay connected with the customers or clients across the globe.

We are SIP Trunking Providers who relinquish huge profits to the businesses.

“Upgrade now, rule forever”.

Businesses started implementing VoIP systems for long-distance calling around the year 1995 but once the outputs or profits of the businesses were studied, the implementation of VoIP accelerated at blistering speed.

The purpose of this blog is to put forth information about the reasons behind the tapping of VoIP in businesses for our enthralled readers.

What VoIP services are delivered to businesses?

Before learning about the benefits and the types of VoIP services let us see the definition of VoIP.

VOIP:

VOIP stands for Voice over internet protocol, used for exchanging business communications through the internet. Businesses can use desktops, laptops, smartphones, and even old traditional phone systems connected to the internet. The major difference between the traditional phone system and VoIP phones is that IP Office Phone systems use high-speed internet connection, but traditional phone systems are connected to the PSTN (public switched telephone network).

Why VOIP?

The two main words that must be learned from the customers/our blog readers are why VOIP? And what are VOIP services; meaning after learning about what is VOIP?

Our next aim is to explain in brief why you must go for Business VoIP Solution in your business?

  • Save your money: Your business saves a lot of money in the long run by spending less on utilities and screens by allowing your employees to work from home.
  • Enjoy additional features at zero cost: Multiple features allow the employees to access and execute with zero costs incurred.
  • Stress-free: Your employees enjoy stress-free responsibilities thus increasing the productivity of your business.
  • No delayed work: There will be no delay in your work as one can handle emergency calls or meetings even when they are out of place or on holiday.
  • Do multiple jobs: VoIP helps to do multiple tasks like faxing, messaging, sending documents, and many other activities
  • Highly secured: Your business VoIP calls are highly secured and confidential as the calls are encrypted.

Who is the “Best VOIP provider”?

There are multiple VoIP providers available in the US market that confuse and throw riddles at the customers who majorly opt for google or some other search engines for finding the best among all. We are one of the fastest-growing companies dedicated to rendering exceptional VOIP services for any type and any size of the business. Our only aim is to deliver high-quality services bringing unanticipated results and profits for our associated clients.

VoIP services rendered by VITEL GLOBAL:

You might run a start-up or midsized organization, or an enterprise, we provide excellent VoIP services laying a path to success by implementing all possible solutions we render.

  1. Cloud PBX and VoIP: We offer reliable, cost-effective plans, allowing personal customizations based on the requirements of your business that is hosted and managed on the cloud providing utmost security that can be accessed by our clients from any place at any time.
  2. API Integration: Integrate a variety of applications existing in your systems such as Salesforce CRM and other apps with the application programming interface.
  3. SIP Trunking: We provide SIP trunking to enable your traditional phone system to VoIP phones connected to the internet.
  • flexible
  • cost saving
  • unlimited calling

4. Unified Communications: unified communications is a seamless integration of voice, video, message, and other data applications that bring your entire team onto a single platform.

Features of Cloud VoIP phone system offered by us:

Features play a key role for any VoIP system irrespective of brand image nevertheless we also provide unique features that are compared to other competitors available in the market.

  • Virtual receptionist
  • Music on hold
  • Call transfer
  • Night and day auto attendant
  • DISA
  • Call logs
  • Call back
  • Scalability
  • Flash real-time operator
  • Call recording
  • Call reporting

And many more features are available,

VoIP services we extend:

  • IP phones
  • Email services
  • Internet and data services
  • CRM integration
  • Cloud PBX services
  • Internet and data services

The reformation of your business is possible only by adopting new technologies into your communication system comprehended as VoIP technology which plays a pivotal role in expanding your business.

  • Our goal is to offer excellent services and deliver multiple functionalities targeting mainly the small businesses that can invest less but gain profits is huge.
  • We offer 24*7 customer support to our clients responding accurately to any type of queries right from setup to technology-related ones.
  • We design customized VoIP solutions and services based on your requirements.
  • We provide high security with our encrypted networks avoiding access to intruders and hackers.
  • Premium features
  • Worth for money

How do we support it?

  1. We support through email, mail us at support@vitelglobal.com
  2. Phone support is done by the expert team
  3. Technical assistance

So, grab the exciting offers as you are just a click away, for more details visit our website.

How can you make low cost International Calls?

VoIP International Call

The latest trending communication technology successful for businesses and personal communications is referred to as VOIP technology, voice over internet protocol which transmits data in the form of digital signal over the internet. VOIP is mainly useful for business communication purposes like arranging conference calls within the organization in different places across the world. Businesses or organizations must opt for the best VOIP service provider available in the market who offers the best features, best plans with cheap call tariffs.

Connect all your employees to a single central system help to cut tedious meeting schedules separately for every team.

Vitel global cloud solutions help businesses transform their customer and employee experience. We give National International Calling Services for the USA & Canada from India. With one system of engagement for voice, video, collaboration, and contact center and one system of intelligence on one technology platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations.

We provide separate plan features for start-up companies, small to mid-size businesses, and enterprise-level companies with low call tariffs used to make cheap international calls.

You can make international calls to reach out to your employees at very low tariffs compared to the available business VOIP providers. Get registered with us today to Get Free VoIP Demo.