VoIP in Healthcare: What You Need to Know

Healthcare is one of the fast-growing industries in the present day. Remembering that health care is an emergency service is not required, apart from supposing it as a business, health providers usually service patients for their emergencies.

Yet, today, every business has its competitive arena to face challenges. Hence, there is a need to install a highly flexible and efficient technology to serve their purpose. We are here to discuss the role of Voice over Internet Protocol (VoIP) in the case of the Healthcare sector and why health providers rely on VoIP with intent.

Healthcare Telecommunications:

We know that in the olden days, there were wired telephones, and hospitals readily came forward to install them. Simultaneously, there were glitches regarding those services because there was no second option available.

Why is healthcare telephony crucial?

These phone lines generally include physicians, surgeons, patients, pharmacists, etc. We must understand that the data is so sensitive that we cannot share it with others. Hence these telecom systems in hospitals are regulated under particular discipline by respective professionals.

What are the benefits VoIP Service in Healthcare?

Let’s go through some of the uses of VoIP that help healthcare organizations to satisfy their patient’s needs and to acknowledge them as soon as possible. Every different field has its own set of rules while operating its system.

But when it comes to the case of the healthcare sector, it is sensitive because there is no time to wait. Hence, a healthcare VoIP service has all the inbuilt features available and an option to customize the features according to the needs.

These features help the organization streamline operations communicate with patients, and pharmacists, and other medical departments.

Some of the essential benefits of VoIP in Healthcare Telephony are;

Cost Effective: Everything is about money! Cost-saving forms of any service can attract people, and so does VoIP! Cloud calling is very affordable as it entirely works with the help of the internet with no additional hardware. With the use of VoIP in a healthcare organization, there is no need for installation charges, service, and maintenance charges.
With such affordability, it provides you with advanced calling and data storage features, which are cost-effective.

Telehealth: Telehealth in general can be defined as the user’s interaction with the medical team such as consulting a physician or an employee of the same for an advice/ suggestion. You can integrate your CRM with VoIP, where your staff would be able to access patients’ data when needed. For such activity, you would generally wish for robust technology. With features like file sharing, video calling, and screen sharing, you can subtly include telemedicine into your operations.

Client Communication: Whether it is a patient or your client, VoIP allows you to customize the calls according to the urgency and prioritize them as needed. You can also prepare your staff to answer the calls promptly. This flexible feature in VoIP can remarkably minimize the delay in your response to earn better patient retention and acquisition.

Team Collaboration: Suppose if some of your staff is at a remote location, they can still get in touch with the entire team at once using the cloud-based VoIP technology. VoIP offers audio/video calling features with premium voice quality for the best user experience.
Healthcare is a service, and you can serve better by coordinating with physicians, specialists, and any related people worldwide in a matter of seconds with no interruption in the network.

Automated Scheduling: It enables your team to schedule your system to capture new and returning patients without being present at your office. Subscribers of any service want to contact their provider anytime they want. This automated scheduling allows your team to be available to your patients, thus building goodwill in the organization.


Indeed, the healthcare industry is the most discreet service, and there should be no errors in its operations. It might cause a problem.

Take advantage of the advanced technology of VoIP, which is cost-effective and can offer features you do not expect. These features enable your team to communicate with patients, physicians, and clients or for suggestions in seconds.

Healthy communication in healthcare will generate healthy people and a healthy reputation for the organization. With no delay in response to the patients, you earn customer satisfaction that leads to the extension of your services.

Use Cases of Cloud VoIP System in Various Industries

Cloud VoIP Phone System is the widely used communication medium in almost all industries.

Other phone systems will be available in the market, but based on the demand and productivity outcome, the cloud Phone system has gained more business attention.

In this blog post, we are not going to discuss the benefits of the VoIP phone system; we are focusing on the service quality or the features of the VoIP.

We will be looking into an insightful post discussing the use cases of the cloud phone system in various industries.
The following is the list of the industries we will be briefing about the use case, significance, and application in the services offered.

The list of the industries is:

  • Healthcare
  • Education
  • Retail
  • Manufacturing

Now let us dive into further knowledge digging based on the utilization of VoIP by the above-pointed industries.

Cloud VoIP System for Healthcare:

Any healthcare organization needs a unique yet effective communication system. The extent of telemedicine and telemedical consultations has rapidly increased due to the global emergency.

During Covid-19, telemedicine has assisted thousands of families by taking necessary precautions and prescribing medications for health issues.

Online facilitation of contacting the medical staff has not only assisted the patients with courage and support online but also helped them to contact the specific medical personnel within less time than the offline process.

Healthcare industries use cloud VoIP phone systems for the following purposes:

  • To book online consultations with the doctors for online services.
  • To register their name for specialized treatments.
  • Facilitating the patients to book appointments for an offline visit.
  • Assisting the on-site medical personnel with communicating from floor to floor without meeting personnel.
  • Avoiding the clutter in the drug inventory management by contacting the drug managers.
  • The demand for the drugs and placing orders for an additional drug requirement.
  • For reporting the damages/defects notified in the lab apparatus.
  • For reporting the downtime of the electronic devices used in the medical field for quick rectification and modifications.

Along with the points mentioned above, the use case of the Cloud VoIP Services varies according to the services provided by the healthcare departments.

Few healthcare units don’t allow the patients to meet the doctor of the concerned department directly; the patient or the attendant has to wait in a long queue to fill out the documentation process and assist the medical staff with their details.

These issues are present in the healthcare units, and we feel irritated to undergo as a patient.
VoIP phone call allows the staff to keep updated with the patient’s data and assist them in a much better way within less time.

Cloud VoIP System for Education:

Educational institutions have been benefitting from internet calling services for a long. The use case of VoIP in Education is almost common for all organizations and institutions working under the same tree.

The educational sector will utilize VoIP for carrying out the following activities effectively.

  • Monitoring the class attendance by contacting the class teachers.
  • Student database management by coordinating with the non-teaching staff.
  • Admissions and other fee structures were discussed within the management.
  • Conducting online meetings and intimating the same with the parents for parent meetings and for passing other information related to the student.
  • Scheduling of online classes.
  • Usage of softphone applications for better outcomes.

The educational system has to undergo many processes involved with the student database, from organizing an online class to assessing the students’ performance subject-wise and taking necessary steps to overcome them.

With all these tasks being completed with or without the help of the on-site staff, communication sources will play a vital role in sharing the information from department to department to clear any cliches.

The student-teacher interaction will also be increased when VoIP calling is used within the school premises to contact the students at home due to personal reasons.

Repetition of classes, time wasted for spending extra time for attendance adjustments, and can check down other issues with the help of VoIP solutions.

Cloud VoIP System for Retail:

Retail industries use case is a common thing for all types of businesses. There will be small and large businesses that will run with a particular amount of employees.

Based on the size of the employees and the need to communicate with them regarding task allocation and execution, retailers have come up with a good alternative to the traditional phone system.

They decided to have a cost-effective communication system in their businesses to prevent the loss incurred due to the communication gaps.

The following are the applications of VoIP systems in the Retail sector:

  • Product management
  • Warehouse management
  • Inventory management
  • Quality Assurance
  • Product Demand Forecasting
  • Resolving product issues
  • Market analysis
  • Interactive sessions with the customers
  • Better customer support

Retailers utilize the VoIP services providers for the above tasks and maintain consistency in the communication module provided by business analysts and other experts.

Retailers have been benefitting and doubling their income with the extensive usage of cloud business voip service. The VoIP services will effectively handle the time taken for passing a single note of the message or updating the customer regarding the recent order.

Cloud VoIP System for Manufacturing:

VoIP services boost the manufacturer’s productivity when they are in the cloud.

The communication between the raw material providers and the manufacturing agencies will be transparent, eliminating any issues and misunderstandings.

Below are the benefits of cloud pbx phone system in the manufacturing industries:

  • Updating with the raw material suppliers
  • Placing raw material requirements using the conferencing feature in VoIP telephony
  • Managing the orders placed by the other industries and updating them regularly with the amount of product produced.
  • Assisting the employees in completing the design or production based on the timeline.


Cloud VoIP system is an outstanding performer in the telecommunication industry. Due to its features and customized plans, the VoIP services will stay on top of the list until a true dominator arrives. VoIP is integrated with CRM (Customer Relationship Management) to increase the customer’s trust.

Vitel Global Communications has the features that will suit any industry’s needs, be it retail, IT staffing, or Healthcare; we provide a cost-effective solution with 24/7 customer support.