Core Reasons to Recommend a Cloud Based PBX

If someone wants to recommend a cloud based PBX to others, it is crucial to know the features and services of the communication system as well as the service providers.

Let’s start from the basic;

What does “Cloud based PBX” mean?

A private branch exchange (PBX) in the cloud is a remotely designed, hosted, and managed telephone network offered by an external organization that manages it online. The IP-based telephony system stores all software on a server. But, the cloud phone system stores all software and the entire database on the cloud. And, it provides secure and reliable business communications over the internet by adhering to IP protocols.

Cloud-based and on-site PBX systems are the two most prevalent varieties. Getting deeper into the subject, it is an internet-based service that does not require the usage of additional hardware, such as servers, for storage.

When referring to classic phone systems, “onsite” refers to systems that are hosted on the organization’s own servers.

We talk about these services to get implemented or replaced with the old legacy systems for anyone’s business because of the features and benefits integrated with the phone system.

Have a glance at some of the features of Cloud based PBX!

Features of the cloud based PBX:

Take a look at some of the advanced features essential for any business;

  1. Call Routing
  2. Call Recording
  3. User Interface (UI)
  4. Caller ID, details of incoming phone calls
  5. Real-time recording and monitoring of phone calls
  6. Voicemail transcription
  7. Reporting and Analytics.
  8. IVR
  9. Contact Groups
  10. Call barge
Cloud based PBX
Cloud PBX systems

Advantages of the cloud based PBX:

Customers who utilize cloud-hosted PBX systems save a substantial amount of money because they only pay for the services they actually employ and not for the unused features. This phone system can be installed, evaluated, and provisioned in a fraction of the time required for a traditional system. This is how it can save a lot of your valuable time and money as well.

Server maintenance can be simplified, and software updates are straightforward. Since they can be easily linked with existing infrastructure or technology, older phone systems can be used in place of new ones.

Remote Working Culture:

Remote working is an amazing feature that became a curtain raiser for hybrid working culture. People can connect using their mobile phones, desktop computers, or laptops from anywhere in the world, allowing them to work from home.

Flexibility:

Call controls, voice menus, and time restrictions in addition to call records can be enabled at no extra cost or effort. Using a cloud-hosted PBX can provide higher compressed-streaming rates and increased internet speeds. It is feasible to conduct crystal-clear internet phone calls.

Apart from all the above, it is simple to scale to meet large consumption capacity based on the user’s resource requirements.

Data Security:

Of course, if you think about the service quality, Cloud PBX systems from top PBX providers are renowned for their reliability and utilization of highly dedicated resources and servers.

The top PBX providers will ensure that your data is less likely to be lost in the case of an unforeseeable catastrophe, and even if it is, you can be confident that it can be recovered.

Automatic monitoring of the servers and the stored data reduces the number of manual errors and oversights.

Cloud-based phone systems are therefore more secure than on-premises solutions.

A System for Unified Communications on the Cloud:

Please note! The term “cloud” is only a method of expressing how a VoIP service’s servers communicate with one another. But virtually, nothing separates a cloud VoIP service from a regular on-premises VoIP service. 

This means that the VoIP service provider is responsible for and owns the phone service’s hardware, which is referred to as “hosted” or “cloud.” The word “cloud” is just a metaphor for the technique in which these VoIP servers transmit data around.

Here’s how Unified Communications work:

  1. Auto attendants, ACD queues, and call monitoring are all common features in most cloud phone systems and additionally, they may have been sold as some type of phone system in the past as well.
  2. Instead, laptops, tablets, and smartphones, as well as any other Internet-connected gadget, become source phones. 
  3. The PSTN calling, dialing an extension, and controlling voicemail can all be done using web phones or softphones that link to the Public Switched Telephone Network (PSTN)
  4. Collaboration capabilities such as real-time presence, instant messaging, call statistics, and click-to-call functionality are given by cloud systems.
  5. Although some current cloud phone systems eliminate the traditional desk phone, the vast majority of cloud phone systems continue to provide PBX-like functions.

Final word:

Vitel Global communications is a well-known cloud PBX service provider in the industry in the present day. And, we are becoming increasingly popular in enterprises because we offer various advantages over traditional systems.

For more information, please visit our website to obtain high-quality services for the best cloud PBX system right now.

Significance of Cybersecurity in Cloud Phone System

Today, we are going to discuss the significance of cybersecurity in any Cloud Phone System.

Cloud Phone System is widely used to meet the communication needs in all organizations which function globally.

These have a few stressing issues, which are not able to be handled easily by the employees.

The threat of data being stolen by third parties unofficially is increasing on a daily basis.

The internal communication codecs have been compromised due to the vulnerability of the cloud system.

Also, we are going to know in detail about the measurements to be taken by the owners of the companies to safeguard their data without being peeked by others.

In this blog post, you are going to learn:

  • How do Cyber-attacks threaten the reputation of the organization?
  • The Vulnerability of Cloud hosted systems and the risks involved.
  • Necessary safeguarding factors to be considered while making use of the cloud services.

How do Cyber-attacks threaten the reputation of the organization?

Enterprises running on IP (Internet Protocol) telephony are often exposed to various types of data breaching issues.

Either this will impact the next quarterly report of the organization or the employees who are dealing with the securing of the data loss will get fired due to ignoring the loopholes.

But, hold on, not just the enterprises, every individual in this advanced technology-driven world might have faced at some point or the other a low time with the cyber-attacks.

Don’t dig deeper, if your mobile phone is working on a 4G Network and constantly receiving text messages or video messages regarding the lotteries or any other huge loan proposals, which are in no way close to reality are the traps by the cyber attackers.

Here, as an individual, data is secured by either erasing the phone’s user data or by uninstalling an application that is treated as a malicious one.

In the case of an organization that has onboard 500+ employees, it is not that simpler thing to perform something like erasing the data.

Cyber-attacks generally called hacker’s ultimate motive is either to expect huge ransomware from the victim.

They don’t care whether the victim can pay them or not, they will place a text box or a notification bar that demands the particular ransomware to get the lost data back.

Here, not all organizations can back up their files that are stored in the cloud, in that case, if a cloud service is hacked, every file will be corrupted and cannot be retrieved back.

For some huge companies, this will be a huge reputation risk.

Whatever the projects they are working on and the businesses they are associated with will lose confidence and eventually develop trust issues due to the cyber-attack.

They are not able to accept it as a hacker’s fault but consider it as a mistake of the victimized company for not having a secure firewall.

Most of the world’s reputed companies that provide software services globally have witnessed this many cyber-attacks.

Only those attacks which are filed as a complaint with the investigation departments are on the records, many companies will prefer paying the ransomware and getting their data back from being off the record.

The second thing mentioned above is an actionable point from the perspective of a company’s owner, but if anyone has chosen that way, it is also like encouraging cyber-attacks.

That is why many awareness programs are being conducted globally to spread awareness on what to do when you feel your data is compromised.

The vulnerability of Cloud hosted systems and the risks involved without Cybersecurity.

  • Cloud technology, after its inception, people have started working more productively and companies placed the huge burden of data handling on the cloud by removing it off their shoulders.
  • Here is the catch, wherever cloud technology is present, there will be a huge risk of data loss due to technical server issues or due to cyber attacks.
  • In the first case, data can be retrieved easily if the server issues are found and restored to normal, this can be done by the personnel working on-site within the organization in case of a hosted cloud system, or external expertise support is needed if that is hosted on the third party’s cloud provider.
  • In the second case, where we quoted the word cyber attack, it is not something that can be resolved by working internally, because the data which has been stolen is done with the purpose to defame your organization or exchanging something in between as cash or a material gift.
  • Cloud-hosted PBX systems are extensively used in the companies where they have branches spread around the world.
  • Communication challenges are said to be overcome with the help of cloud PBX.
  • Usage of IP phones and softphones will assist the employees to work more effectively without being worried about sharing their thoughts and ideas when they are working remotely or working from various locations.
  • If we discuss the advantages of Cloud PBX telephony, there are many. There is always a saying, that with such great power comes great responsibility.
  • When cloud PBX is used in any organization, the precautions and backup plans are streamlined.
  • The process will be in such a way that there will be a zero percentage of a data breach within the organization.
  • Unless any individual working within the organization leaks the data or takes an illegal step further.
  • Cloud PBX and VoIP transform the existing communication system into a more powerful one.
  • This can be done with help of transmitting information with the Internet as a medium.
  • To avoid any phishing, call interferences, and other cyber attacks, there is necessary of establishing a strong firewall that acts as a defense for your entire telecommunication system.
  • Companies that rely on the cloud VoIP providers have to ensure that the provider is running their services with strong security in terms of data encryption and end-end communication.
  • Small businesses have no other option than preferring to the cloud phone system provided by the service providers because of the space and aforementioned reasons like the risk of being hacked.
  • Here, the responsibility must be held by the providers before allowing their provisions to enter the market that their services are risk-free and ensure data privacy and security when coming to the cyber crimes happening in the world.  

Necessary safeguarding factors to be considered while utilizing the cloud services.

Based on the size of the organization, the security reasons may vary.

For small businesses, there will be no need for high-end data security since the employees are less in number and the on-site manpower is enough to monitor the security terms and identify any obligations related to the data protection and address them right away with the concerned individual.

For large businesses, that have employees widespread across the countries, and if they need to avail of the services from Cloud PBX providers, the board of that particular company has to arrange a meeting with the provider to clarify the security concerns and guidelines of the company.

If a provider considers security as a second option, then this would be not the best choice to meet your communication needs.

There are certain things to keep in mind while utilizing the cloud services, they are:

  1. An organization or an official body of operations has to stay in touch with the cloud service providers for verifying the quality of services by focusing on the security terms.
  2. Updating the software of softphone applications or other applications which are meant to run on the computers provided by the cloud service provider must be done regularly.
  3. Assigning a person or a team to look after the security compromising factors and identifying the loopholes is highly recommended.
  4. Changing the passwords now and then is an added benefit to avoid cyber threats imposed on your organization.
  5. Call monitoring, and call logs access can help identify any intrusion.
  6. Organizing webinars or on-site awareness programs for the employees to stay updated on the risks involved while utilizing the cloud services will reduce cyber threats.
  7. Applying Multi-factor Authentication (MFA) will provide additional security to your organization.

Demographics of Cyberattacks

We must be aware of the historical data concerning cyber attacks, this will provide more insight into developing a strong yet high-performing working module while working with cloud telephony.

These demographics are not placed here to either frighten you or warn you for not using the cloud services but to enlighten your approach and increase your productivity by taking the necessary steps mentioned above while using the Cloud services.

CountryAverage Cybercrime Cost (In millions of dollars)Increase from 2017
United States23.729%
Japan13.530%
Germany13.118%
United Kingdom11.431%
France9.723%
Singapore9.3n/a
Canada9.2n/a
Spain8.1n/a
Italy8.019%
Brazil7.2n/a
Source: DataProt | Ivana Vojinovic

According to the news published on The Hindu dated July 05, 2021, more than 1000 companies have been affected by the attack on Miami-based firm Kaseya[1], and the hackers, in this case, have demanded $70 MN.

By considering all these cyber threats, the organizations must double-check the services they are availing of to be clear from such unexpected things in the future.