Multi-Site Management

Our multi-site support feature gives you the flexibility to manage and support your branch offices based on their unique operational needs.

Multi- Level Auto Attendant

The Multi-level IVR (also known as Auto-Attendant) is an extended automated phone menu that gives you full control over how calls are routed to ensure your business needs are met. It efficiently connects callers to individuals, call queues, or locations within an organization, based on their selections from menus.

Greetings

Use and upload your customized greetings to establish your brand and enhance your company's image.

Time Based Auto Attendant

You can have time based auto attendant as per your choice i.e. for holiday, after office hours or any

Dial By Name Directory

The dial by name directory allows callers to reach the specific person in the organization. They have to press the first few letters in dial pad of a person’s name in order to dial the user that the caller is looking for.

Global Office

Connect your global workforce and streamline communications with one cloud-based phone system.

Inter Office Communication

Large business organizations which are spread over various branches and departments, as well as geographically, needs inter-office communication and Vitel Global Phone System make it easy.

Call Transfer

Call Transfer enables you to transfer calls to another phone

Virtual Phone Number

A virtual phone number has no physical phone line associated with it and it is call forwarded to any US Number.

Main Board Number

It is a company main number which will route to IVR so that the caller can reach desired extension or departments in the company.

DID (Direct Inward Dial)*

It is a Direct Number or Personal Number for an Individual Employee

Toll- Free*

A toll-free number gives your business instant credibility and provides your customers with easy access to your company.

Call Monitoring

Call monitoring is an effective business tool to improve employee performance and productivity. Authorized users can listen employee calls with clients to monitor the conversation, provide coaching, and facilitate discussion.

Call Recording

Inbound, Outbound and Internal Calls are recorded for quality & training purposes

Do Not Disturb

Phone will not ring and calls will automatically be forwarded to voicemail

Call Screening

Take complete control over who can reach your company. Take calls from particular callers, block specific numbers, and send others directly to voicemail.

Ring Group

You can have all the phones in a ring group ring at once anyone who is free can answer the call

Music On Hold

Keep callers entertained and informed with music and messages while they're on hold.

Virtual Office Capability

Remote workers have an access to fully functional phone system from anywhere

Conference Bridging

Get connected instantly with unlimited people in a conference call with local dial-in number an pin code.

3 Way Conference

3 People can get connected in a single conference call

Caller ID

Caller ID, you can identify who’s calling before you pick up the phone. With incoming caller ID, the number and name.

Call Forwarding

You can forward the calls to other number

Voicemail to Email

Voicemail-to-email sends voicemail messages in emails so you can listen to them on the go.

Follow Me

This technology enables incoming calls to “find me” and deliver those calls to any location, while the “follow me” provides the ability to receive calls at any number of your designated devices. Your “follow me” phone number is routed through a list of numbers you choose (cell, home, office, etc.), in your preferred order, until the call connects to you.

If incoming calls are not answered within a specific number of rings, they are instantly transferred to the voicemail system

Add and Delete Employees

Easy to add and delete extensions anytime you need

CRM Integration

Integrate your CRM for Click to Auto Dial

Click to Call

Click to Call enables user to click on the number and it dials automatically

Now intergate our phone system with chrome browser where user can click on the number from the browser to dial

Virtual Phone System

Virtual phone system is simply a web-based service that’s tailored to handle calls, voice mails, and messages for your business efficiently with the help of the internet and modern technology

Desktop APP

You can download the Exe. file on your laptop and computer to a make and receive calls, our application robust with multiple features

Mobile APP

You can download the iOS and android APP to a make and receive calls, our application robust with multiple features

Number Portability

Number porting allows you to easily transfer an existing phone number to your Vitel Global account in a few steps.

Remote Voicemail Access

Access Voicemail from any of the device associated with the user

Call Waiting

Call Waiting allows callers to reach you even when you are on the phone with another call.

Answering Rules

Give your business phone system the flexibility to work according to any hours of operation schedule. Based on a range of options, answering rules can route calls for your company’s main number as well as for individual extensions and mailboxes.

Advance Call Que

A call queue places incoming calls in line to be answered while extension users are busy with other calls. The queued calls are distributed to the next available extension user in the order received. After they have been created, they can be assigned to specific extensions and configured to feature greetings, messages, and hold music.

Call Barging

Call barging is a  feature that allows you to listen to live calls without the caller knowing

Call Parking

Parking a call allows you to hold calls in a virtual location and retrieve them from any desk phone in your system.

Call Flip

With Call Flip, you can simply move an ongoing call between your desk phone, mobile phone, or softphone.

V-fax*

Vfax allows users to send fax from vfax portal and no fax machine required to send faxes.

Simultaneous Ring

Simultaneous ring rings all the user's phones at the same time i.e. Desk Phone, Softphone, Mobile APP or any connected device ring at a same time and you have flexibility answer any of the device.

Text Messaging - Internal & External *

No need to use your personal number for texts. Vitel Global offers the industry’s first professional text solution. Send messages from your business phone number to colleagues, clients, and departments.

Instant Notification and Reply to SMS Via Email

You will receive SMS on the pointed email ID so that you can reply to the SMS from email and the other party receive the SMS on the mobile

Self Service Robust Customer Portal

Advance Portal to manage your Phone System and users

Role based Access Control for Phone System

You can give role base access to your employee to manage the phone system

API Integration with Business Critical Applications

The CRM Applications like Jobdiva, Ciepal, oorwin, Salesforce, Vtiger, sugar Crm or any can be integrated with click to call option to increase the caller efficiency

Free Long Distance Calling

50 minutes per user India calling is free so that the companies operate from India have capability to stay in touch with their offshore employees

Real Time Usage Reports

You have an access to real time call reports and recordings

Advanced Call Reports

Advance call reports with filters to pull with an accuracy

Auto Schedule CDR's to Email

You can schedule call reports so that it comes to your email ID (Daily, Weekly or Monthly)

Multi-Level Vitel Conferencing

Schedule Conference call with auto dial to the participants and advance controlling system

Robust Conference Call Control

Control the conference call with web based application from your end. You can schedule conference call, mute the user, disconnect it is totally under control of admin

Flash Real time Operator Console

Operator Console to see which user is on and off the call

Noise Cancellation System

It filters background noise for high voice quality

HD Voice Quality

High Quality Voice

Multiple Carriers

Multiple Carriers to ensure no downtime in the service

Multiple Data Centers

Cloud Servers runs parallel in 2 data centers, in case of downtime backup server takes it up within no time

Dedicated Server

Personalized Server in data center to avoid glitches

99.99% Up-time

No to Zero Downtime Guarantee

Automatic Backup

Auto Backups are scheduled to avoid data loss

Disaster Recovery

In case of disaster your data remains always safe