Differences between the call center and contact center.

CALL CENTRES ?

  • Call center is the place where the service agents render support and services to the customers coming up with issues or queries related to their company products.
  • Call centers support their customers through phones
  • The agents rendering services through call center are well trained and professional
  • They perform functions like giving training, call quality assessment, workforce management and others.
  • Call centers support the technology ACD means automatic call distributor
  • The call centers mainly concentrate on customer satisfaction over the calls attended.
  • Call centers are data-driven means the calls answered, missed are stored in the databases.
  • Call center agents can handle a single call at a time.

CONTACT CENTRES ?

  • Contact centers reach the customers through social media, messages, email, live chat and more apart from phones.
  • Contact centers can shift from one media to another media channel easily during the interaction.
  • Contact centers can handle two or more customers issues at a time by a single agent.
  • Supports multichannel support

Single channel vs Multiple platforms

Contact centers: Supports and resolves customer queries received from multiple social platforms.
Call centers: customer issues resolved through phone calls only.

No. of issues
Contact centers:
number of issues resolved are more and quick by the contact centers through email, phone, chat bots and other social media.
Call centers: The number of issues resolved are limited as they are resolved through live calls compared to the contact center.

IVR vs Chat bot
Call centers support the IVR system where customers select the options in the call depending upon their issue to register the complaint or can talk directly to the agent.
Contact centers support chat bot systems where agents deliver the solutions to the customers directly on the chat bot and if the customer is not happy with the solution, then the agent leads the call directly to the relevant technician.
Automation service

Contact centers follow the automation technology to route the customer ticketing process which includes giving priority to the tickets, categorizing the tickets, updating, and streamlining the issues are done automatically.
Call centers don’t implement automation services.
Software integrations

Contact center supports software and data integrations that help to resolve the issues quickly, retrieving the data of the customer and others can be done easily.
Call centers don’t support data and software integrations as they function completely on phone calls.
Multiple ways

Contact center approach customers in multiple ways
Call centers reach the customers only through phone calls.
Call Waiting

Contact centers do not allow their customers to wait in the call queues
Call centers make their customers wait in queues as they rely only on phone calls.
Approach

Contact centers follow a proactive approach
Call centers follow a reactive approach
Efficiency

Contact center’s efficiency is high as they handle more customer issues from different platforms and sources
Call centers efficiency is average as they handle average queries of customers compared to contact centers.
Traditional vs modern

Contact centers follow modernized technologies and approaches to reach the customer queries hence referred “modern centers”.
Traditional centers are nothing but call centers that use old approaches to resolving customer issues through phone calls.

These are the few differences between call centers and contact centers that prove that organizations must go for contact centers when compared to call centers to become efficient, quicker in resolving and supporting customer issues.

Live Chat vs Phone Support: Which is better for your business?

The different communication services to reach the customers: Live chat, phone support.

What is Live chat?

Live chat is the process of calling customers with the businesses instantly through a website or mobile application.

Benefits of LIVE chat

  1. 24/7 customer support
  2. Improves efficiency
  3. Handles multiple customers at a time
  4. Time-saving
  5. Cost saving
  6. Instant response
  7. No repeated calls are gained from the customers
  8. Time-saving process for the customers avoiding the contact details of the business
  9. Time-saving for business that avoids handling waste calls.
  10. Easy monitoring
  11. Easy to integrate into the business website
  12. Provides security to the customer

What is phone support?

Phone support is the process of handling customer issues through the phone. This is the best procedure for handling customers as issues or product related queries are handled in a better way compared to live chat.

Benefits of phone support

  1. Helps in resolving complex issues
  2. Call recordings
  3. Call monitoring
  4. Personal connections are maintained easily
  5. Immediate response to the customers
  6. Gives information in detail
  7. Easily accessible
  8. Boosts productivity
  9. Positive customer experiences
  10. Easy to use

There are both pros and cons for every technology, similarly, both live chat and phone support when integrated with the business communication system helps in increasing the productivity of any business as the chance of resolving customer issues increase by double. So, we suggest integrating both the communication tools that need to be implemented for your business for good results.

What is Call Centre Management? Best Practices & Strategies

What is a call center?

A call center is an intermediary communication channel between the business and the customers that mainly concentrates on resolving customer issues. The customer support is done by the customer representatives resolve the issues through phone calls.

What is Call Center Management?

Call center management performs daily activities or tasks related to employee training, sales, arranging meetings, handling customer requests and many other activities are managed and operated well.
Channels used by the call centers to reach the customers:


• SMS
• WhatsApp messages
• Email
• Phone
• Website chat
• Video


The crux of the call center management is to get 100% customer satisfaction for which few ones must refine to make your call center management more efficient and effective, few best practices are suggested in this article:

  1. Finding the right candidates: To be successful, any organization must find the right candidate with excellent communication skills, good behavior, basic knowledge regarding the end products of their company, should have the capability of handling the customers smoothly, listening skills should be more, ability to handle the complicated customers easily.
  2. Training and continuous learning: The important step in the recruitment process is to give proper training to the selected candidates which make them comfortable and confident enough in handling calls.
  3. Encourage your employees: Boost the employee’s confidence levels by conducting various fun related activities that give them a break that helps your employees in getting rid of boredom from regular working style. Conduct sessions, one on one or team discussions to resolve the issues they are facing with the customers.
  4. Mutual co-operation: A management team is said to be successful only when there is a good working balance maintained between the management and their employees.
  5. Defined times: Estimate the required call agents to manage the average call volumes, identify the peak hours per day, month and year that helps call center management to assign the agents on a rotation basis so that no one feels burden or stress over handling more work hours. This strategy helps the customers by reducing their waiting time, particularly for small call centers.
  6. Monitoring: Call center managers need to monitor the agent’s behavior while handling the customer calls that helps the management to generate annual reports and before giving them incentives.
  7. Conduct survey: Conduct surveys to stay connected with the customers using the media like mail, chat, SMS and phone calls so that it helps where the company is lagging behind in promoting the products and company image.
  8. Modernized technology: Day by day the call centers are implementing modernized technologies helping them to handle huge call volumes thereby resolving a greater number of customer issues compared to call centers managing basic setups for handling customer’s calls.
  9. Maintain backups: Call centers should store the entire customer call records and maintain them as a backup that can be used for retrieving the customer information whenever required, for example, customer present residential address, phone number, and issues resolved in the past and others.
  10. Customer feedback: The major factor that highly influences the call center management progress is customer feedback. Improve your call center efficiency by getting more customer feedbacks regarding the call agents’ behavior, whether the issues are resolved by the agents or not, and other such factors are majorly concerned for the improvisation of any call center.

These are the few strategies suggested for all the start-up call centers to get quick solutions resulting in faster success in a short period of time.

Top Things to Consider Before Opting for VoIP Providers

How to Chose VoIP Providers

Selecting the right VoIP provider is the biggest challenge for the customers as one must consider a few factors like the call tariffs, plans, features, benefits, and many other reasons that need to be considered before opting for the best VoIP provider available in the market.

Few tips for the customers that need to be considered before opting for the VoIP provider.

1. Search the VoIP providers available using powerful and favorite search engines like Google
2. Compare the features, plans, and other factors offered by the different VoIP phones
3. List out the best VoIP providers
4. Chat with them and go for the best, reliable VoIP provider

About Vitel Global

The best and foremost way of increasing the productivity and sales of your products in the market is attained through the one and only channel referred to as “communication.”

Our skilled, experienced, and professional developers at the forefront and backend build the implemented code for your organization to deliver a compatible and flexible VoIP business phone that gets easily integrated with the existing communication applications in your system for operations and marketing campaigns.

These days, the traditional phone system is replaced by the internet phone system because of its features like mobility, flexibility, cost-efficient, and many more advanced incoming and outgoing call flexibilities which are not possible to achieve through the traditional phone.

The importance of the internet phone system introduced by Vitel Global is surging day by day in the market because of the benefits along with affordable plans and pricing making it comfortable even for small business needs.

The best features integrated with the internet phone system

• highly secured
• flexible
• easy texting
• conference calls
• 24/7 technical support
• affordable plans
auto attendant
• mobile app integration
• centralized device control
• fast installation setup
• cloud control
• no hardware required.
• efficient client interaction
• scalable

These are the benefits achieved by installing an internet phone system for your business targets.

Why should you opt for Vitel Global?

Our mission is to deliver reliable, flexible communication APIs to our clients which indeed help their organizations to reach the customers easily. The other reasons as to why should you opt for this company?

• Flexible costs: we offer flexible costs for our APIs, pay as per your usage of messages.
Flexible quotes: make a deal with us by comparing market quotes.
24/7 support: contact us through email, phone, and chat any time.
Reliable delivery: we assure 100% reliable delivery of messages to the targeted customers.
High performance: no delay of delivering messages, no chance of missing targeted customers.
Global connections: attain global connections through our communication MMS API.

Contact our support team who are eagerly waiting for your queries and get full integration support at an affordable price. Vitel Global promises our clients to provide dominant and preeminent services committed to supporting all through the day facilitating ultimate and seamless experience through our services. We designed and integrated our VoIP phone system that is affordable for any field or business area where communication acts as a powerful tool in their business. Our VoIP services exceptionally focus and associate with small businesses to hold up and for spreading their wings globally.

Contact Vitel Global For VoIP Phone

Book Live Demo Today: https://www.vitelglobal.com/voip-live-demo
Send Your Query: enquiry@vitelglobal.com
Call: 848-500-0060

What is Conversational AI and How it Work?

AI and Conversational AI

Before learning about conversational AI terminology let us see what is AI stands for? AI means artificial intelligence is the ability of a computer to perform all the tasks which require human intelligence for execution. Conversational AI is the latest software that helps in chatting humans and computers and makes them work together designed in such a way that is more accurate in prediction for complex and predefined processes.

• Conversational AI helps in making the users understand the results better by taking advanced actions in fewer steps thus resolving complex processes in simple steps.
• Conversational AI learns the complex processes via patterns used in the previous Conversation with every individual
• Conversational AI uses the existing data of the customers store dinner databases and retrieves the data whenever required
• Integrates business operation tools and results in complex processes like human decision-making.

Types of conversational AI

Conversational AI gets connected with humans in two ways: human-to-machine interaction and human-to-human interactions.

• Conversational AI personal assistants: They answer the general queries asked by the individual using smartphones, android phones, and IP Phone.
• Conversational AI delivering customer service: These AI’s help business in handling customer queries through apps, or websites without human interaction.
• Conversational AI used for internal interactions: AI’s are used for arranging internal meetings in the organizations depending upon the scheduled calendar.

How it works?

Conversation AI is the quickest and reliable software acting using AI assistant tools used for retrieving the previous data or chats stored and implemented for further required actions increasing the efficiency of the processes compared to human actions.

• Conversational AI performs automation over the processes end to end resulting in consistent and reliable results.
• Conversational AI gets the result in a few steps compared to the human intervention results.
• Implements self-learning tools integrated with the software already.
• Provides service at any time, works 24*7.
• Delivers streamlined service.
• Saves operational costs

Components of conversational AI

• Inputs: It is the data provided by the customers using the AI bot for interaction using different formats:
• Direct input is given where interaction happens by texting the messages.
• Voice input is given by speaking out that is less secure
ASU stands for automated speech recognition used to listen to voice queries
• NLP means natural language processing used for dividing the voice inputs into shapes and sentences so that AI easily understands and cracks the puzzle.
• NLG stands for natural language generation manages and operates on the databases like CRMs for quick responses.
• TTS is the acronym for text to the speech where machine-generated voice will be delivered as a response to the customer queries.

Where can be implemented?

Any business is said to be successful when they concentrate majorly on factors like delivering customer service, marketing, advertising, and management. These three factors can implement conversational AI to be more effective and efficient in their services.

• Customer service implementing conversational AI helps in resolving customer issues such as password resetting, tracking, and monitoring the business products and other issues by retrieving the data from the previous calls.
• Conversational AI is used for marketing purposes that mainly focus on generating the leads, converting the leads, understanding the customer needs to be stored in databases securely.
• Conversational AI implemented in administration and management used for the internal meeting setup, language translations, generating transcripts regarding the internal meetings, and other tasks that need to be managed through the calls.
• In business process management, conversational AI is implemented for analyzing, optimizing, and iterating the processes.
• Used for integrating end-to-end operations in processes.

What does conversational AI include?

Conversational AI software success is contributed by major technologies like:

• AI means artificial intelligence technologies make understand the interactions on a deep level.
• Integrations or APIs are used for integrating the existing data applications with the customer interactions and performing end-to-end actions.
• NLU stands for natural language understanding is implemented for learning new responses by browsing synonyms and applying the pre-defined rules for resolving the queries in a faster way possible.
• Machine learning
• Deep learning

Digital transformation and upgrading the software in the business processes like integrating conversational AI find useful in lowering the operational and labor costs regardless of the field implementing and executing the advanced technologies.

What are the differences between UCaaS and VoIP?

“UCaaS vs. VoIP”

Before implementing any latest technology in your organization, one must understand the concepts related to the technology like its definition, how it works?

What is VoIP?

VoIP, which stands for voice over internet protocol, is basically a telephone connection used by organizations for communication purpose. This proven technology is successful thus accomplishing high demand in the present days because of its flexible and powerful features additional to its advantages over traditional phone system.

A VoIP phone system is the latest technology that converts analogue voice signals into digital signals over the internet. This conversion of analogue to digital signals is done through a VoIP server which in turn connects calls to other telephone networks. Before making a phone call using VoIP, you must have a business phone number app or VoIP adapter which receives the analogue audio signal in the form of input, thus by converting it into a digital signal as output. This digital signal is sent to the VoIP phone service provider using the internet, which is routed to your phone.

To make unlimited calls through VoIP phone system, you just need a high-speed internet connection which includes a router and a modem and stay connected.

What is UCaaS?

UCaaS means Unified Communications as A Service is a collaborative technology bringing all the communication platforms on a single platform delivering services like VoIP calling, fax, team messaging, audio, and video conferencing to attain all your business needs.

Advanced features integrated with the phone system like auto-attendant, call recording, call forwarding capabilities that are useful for creating groups, achieving goals in time.

Advantages of UCaaS:

High accessibility

Vitel global phone system can be accessed by the users through intuitively developed apps which allows to make and receive calls from any device irrespective of your location. Download the app from vitel global desktop app or mobile app for either android or iOS.

Security and reliability

Data transmissions are encrypted on both endpoints of the network so that the internet calls or data transmitted over the internet are safe in transmission. Data stored in the data centers avoids redundancy, thereby avoiding service disruptions.

APIs and integration download the app from vitel global desktop app or mobile app for either android or iOS.

We provide diversified VoIP phone services through open APIs that helps you to integrate team messaging, digital voice and other apps, business apps and workflows easily for increased productivity.

The varied communications unified delivered as a service by the Vitel Global for small to big businesses are:
Voice communications

The basic functions that are delivered with the voice communications:

• Call recording
• Call routing
• Conference calling
• IVR
• Media streaming

Key benefits of voice communications

Easily configurable:

Voice communications help the organizations to build upon multiple solutions rather than locking them into a single solution to serve the needs of their customers. Businesses approach communication for upgrading the existing solutions integrated with the voice platform for making calls or messaging their target customers.

Cost effective:

Voice communications are a cost-effective way of reaching your target customers and improve the customer experience as you need to invest exceptionally low operational cost for the integration of voice to your application.

What is a messaging platform?

The service that enables developers to implement and integrate various messaging technologies in an application through a single programmable interface is referred to as “messaging platform”.

The main implementation of messaging is done by a third party provider who can access global systems that allow SMS or MMS channels. The entire infrastructure is executed based on PaaS cloud model which doesn’t require backend system unlike other messaging channels.

Use case of a messaging communication platform:

sends bulk text messages for marketing purposes like promotional offers related to the products straight to the customer’s mobiles.
• Tracks updates related to courier or delivery services.
• Sends SMS notifications related to your products and their delivery details to the end users.
• supports sim-enabled devices.
• It includes IP or http-based capabilities in your message.

This communication platform performs actions like sending messages, accessing messages and managing messages on a client device.

SMS communications:

The other communication platform that can be embedded in your marketing channel is the one which sends large volumes of text messages to unlimited users.

The SMS platform helps to integrate short message service to your existing platforms to send or receive SMS quickly through an application or any website.

Key benefits of implementing SMS:

• conduct campaigns for marketing purpose by connecting it with the big data and analytics applications stored.
• track campaigning results
• text messages are sent to the customers in the user’s preferred language.
• no missing of message delivery for the end users
• detailed insights and analytics
• verifies quality of messages that need to be delivered.

Advantages of two-way SMS platform:

The amazing benefits achieved through SMS communications that strengthens the marketing ideas and strategies that helps to access any service of the service providers from your personal dashboard or application.

No manual effort required:

If your business intends to send the same message repeatedly to the customers, then SMS platform helps to send messages without depending on manual labor anymore.

Scheduled messages:

Send messages scheduling them to deliver to the target customers over a stipulated time so those users can receive messages on-time, alerts, updates, and reminders with zero effort.

Thus, repetitive manual tasks are reduced for the employees of business so that they concentrate more on other critical tasks and improve productivity of the organizations.

Tracking:

The SMS tracks the message status like, on time delivery of messages, whether the messages are delivered or not to the customers, and if not delivered, then the reason behind the issue will be rectified.

Organizations or businesses are benefitted with tagging, thus helping the customers response with the exact message.

Flexibility:

SMS platform helps in developing and improving the marketing strategies by allowing the business to access the components of the respective service provider’s gateway, thereby upgrading your applications in your own way. SMS channel is said to be very flexible because you can send and receive bulk messages through the application.

Reliability:

SMS communications are highly compatible with all the platforms and real time applications existing in the system that help to send thousands of messages from any device like mobile, laptop and desktop to the targeted customers.

Vitel global’s unified communications will help your organizations to achieve goals by organizing the marketing campaigns in a systematic approach to reach the targeted customers at the right time. The marketing strategies tracking also helps the organisations to support an interactive user interface by sending repetitive messages thereby reaching its targets for obtaining the best results.

What is an MMS Gateway?

The next level communication service which defines set of instructions that enables applications or files to send multimedia messages through the proper channel is refereed as mms gateway.

What is the meaning of MMS communications?

The MMS communications integrates bulk multimedia messages to your existing software and applications stored in the system.

Vitel global delivers services mainly focusing on small businesses to increase their productivity and expand their business globally by getting connected with their clients through our internet phone calls or VoIP phone system.

Contact Vitel Global For VoIP Phone
Contact Vitel Global For VoIP Phone

 

 

 

 

 

 

Book Live Demo Today: https://www.vitelglobal.com/voip-live-demo

Send Your Query: enquiry@vitelglobal.com

Call: 848-500-0060

How AI Change VoIP Forever?

Artificial Intelligence and VoIP

Artificial intelligence and VoIP are significantly had great impact on technology, to be precise in the telecommunications world where artificial intelligence is used for shipping VoIP delivering more benefits, increased efficiency for businesses small to large when compared today benefits achieved only through VoIP technology.

Artificial intelligence is successfully implemented showing tremendous results in various fields apart from telecommunications world and now it has been started implementing and integrating with the VoIP technology where it is used to automate processes in the voice communication operations.

Before learning the impact of artificial intelligence over boy let us know the definitions of both the technologies.

What is artificial intelligence?

Artificial intelligence is the technology used for processing the machines simulating the human intelligence especially computer systems. Artificial intelligence includes expert systems, speech recognition, natural language processing, and machine vision applications for the processing of systems.

Artificial intelligence integrated with the VoIP is mainly operated for the automation of processes is mostly successful in the area call centers.

Call Center Systems

Artificial intelligence integrated with the VOIP changed the operation structure of call centers making many improvements like

 routing of calls
ability to detect the mood of caller
 alerting the agent directly in the customer call itself depending upon the complaint
 faster retrieval of the customer information call
 lowering call cost
highly flexible
receives large volume of calls
saves agent’s time
 Directs calls automatically and quickly
 Integrates with AVR, Automated Voice Response
 Retrieves customer information quickly like past and recent transactions, complaints and many other details

Chatbot Systems

AI is integrated with the chatbot systems that performs actions like

 Performs actions like receiving instructions through text or voice
 Easily integrated with the human interaction
 Performs pre screening
 Routes the calls
 Book appointments
 Set up meetings easily
 No manual directions are required
 Analyses data in a quicker way
 Lowers call traffic by machine learned techniques
 Decodes complex interpretations of the customers thus saving time of both business and customers

So, implementing and integrating VOIP with the AI technology helps any business to be more productive when compared to the application of VOIP technology in your business as advanced technologies make your business more productive and more efficient.

Contact Vitel Global For VoIP Phone

Book Live Demo Today: https://www.vitelglobal.com/voip-live-demo

Send Your Query: enquiry@vitelglobal.com

Call: 848-500-0060

How to Choose the Right Business Phone System

VoIP  Business Phone

One of the dominant, successful technology implemented in the communication world replacing the traditional phone systems is VoIP. Voice over Internet protocol (VoIP) is a new way of communication technology implemented in businesses or in residential areas. It is a technology that allows users to make telephone calls over an IP network or the internet by sending sound packets between the receiver and the caller. The communication process in the VoIP technology follows the process of sending data packets over the best path avoiding jitters and latencies.

Businesses small to big have changed the style of communicating with their clients mainly residing out of the boundaries. There are many benefits provided by the organizations bringing huge profits compared to the implementation of traditional phone system bills.
Before learning the benefits obtained through the implementation of the VoIP system in your business, let us see what VoIP in technical terms is? working of VoIP, and other details.

What is VoIP?

VoIP stands for voice over internet protocol, also called IP telephony. It is a process of delivering voice communications over the internet. VoIP converts analog voice signals to digital signals using the internet. This technology is becoming popular day by day because of the many benefits and advantages delivered by the VoIP phone system. The VoIP phone system has become a remarkably successful communication tool in diversified business areas.

Types of VoIP Phones

There are two types of VOIP phones which can be setup for your business communications requirements

  • Hard phones
    Hard phones are like traditional phone systems which can be set up on your desk that can be used for

    • Access voicemail
    • Forward calls
    • Uses handsets, Bluetooth, headsets, and speakerphones
    • Arrange conference calls
    • Call blocking
  • Soft Phones
    Softphones mean making calls through apps installed on your computer, device, tablet, or mobile phone.

VoIP Working Process

The VoIP phone system implements packet switching technology that converts analog voice signals into digital signals or voice over the internet.

  • When a VoIP phone receives the digital signal from another VoIP phone, it classifies the digital data into information packets by putting the destination address on each data packet.
  • After the router receives data, it reaches the destination using the shortest path.
  • The data packets are converted again into voice or sound at the receiving side by putting the data packets in the correct order.

Features of VoIP phone

The features of the business VoIP phone system delivered by the VITEL GLOBAL phone are

  • Call Barge
  • Automated Call Distribution
  • Call Recording
  • Online User-Interface
  • Call The queue
  • Live Call Monitoring
  • Call Whisper
  • Voicemail Transcription
  • Reporting and Analytics
  • Virtual Attendant (IVR)
  • Call Groups

Benefits of VoIP Phone System

To choose the right VoIP phone system, one must lookout for the best features integrated that make it a powerful communication tool to meet your business needs.

  • No need of changing the existing number you are using in the present.
  • Allows parallel calls to interact with multiple users at a time.
  • Provides access to many features of the VOIP phone system.
  • Delivers higher audio quality.
  • Crystal clear voice.
  • cost savings

Cloud-hosted PBX solutions are high-cost savings as clients invest money only in the services that are required to be handled in the cloud.

  • Time Savings
    The setup time for installation, analysis, and provision is very less compared to the traditional phone system. Time can be saved in server maintenance; up-gradation of software is easy.
  • New hardware
    No need for buying additional hardware as a phoning system, such as an old phone system, can be used as it can be interfaced easily with the existing infrastructure or hardware.
  • Flexibility
    It is very flexible as the cloud PBX system provided by top PBX providers allows anyone to connect from anywhere across the globe using a smartphone, desktop, or PC, which allows employees to work from their homes.
  • Advanced features
    Many additional features like calling control, voice menu, time conditions, call recordings are upgraded continuously with no additional cost and effort.
  • High-Quality
    High-quality voice calls are delivered through cloud-hosted PBX over the internet with better compression rates and high internet speeds which are upgraded accordingly.
  • Scalability
    It provides high scalability as it can easily scale to meet high usage capacity depending upon the user requirement related to resources.
  • Real-time monitoring
  • Security

VITEL GLOBAL promises every business area for delivering the modernized communication platform to reach out to your clients or customers henceforth becoming successful in the market with cost-effective technology.

Every business irrespective of its size are trying to modernize their communication system by learning the commercial benefits obtained through the VoIP which is very inexpensive, easy to install and manage as they can be used from remote offices or homes and save your money.

  • Multiple tasks, single platform
    Employees can work on multiple projects linked to multiple clients into a single system that delivers a single bill thereby avoiding a monthly billing system.
  • Free calls
    Make free calls or internet calls on VoIP irrespective of geographic location which is the biggest saving for your organization as no need to pay additional bills for making international calls as in traditional phone systems that incur separate tariffs for international billings.
  • Get special features with zero cost
    The main benefit of the VoIP phone system compared to the traditional analog phone system is its features which are not included in the analog phone like call recording, call forwarding, IVR as mentioned before that doesn’t incur any additional charges to the organizations.
  • Tie-up with the best VoIP provider
    Vitel global provides the best and affordable business phone system to make and receive local to international calls at standard rates thereby reducing huge telephone bills.
  • No additional lines
    If you are planning to expand your business then there is a high increase in demand for communication with the clients who reside over the boundaries.
  • Unified communication
    No need to have a separate communication platform for clients and businesses working from office or from other remote locations as the teams working on a single project can communicate easily utilizing the advanced features of the VoIP business phone.
  • Handle multiple projects
    Organizations can achieve high productivity by handling multiple projects as they can meet the deadlines on or before time as you need not handle separate networks for voice and data.
  • Invest in VOIP of your choice

Organizations can implement hosted VoIP or premise VoIP systems, where you require an in-house expert to maintain the premise VoIP phone system, and hosted VoIP service provider takes the complete responsibility of managing the VoIP calls on a monthly or annual basis.

We suggest the organizations go for hosted VoIP provider as it is reliable, cost-effective, and easy to set up and manage.

Contact Vitel Global For VoIP Phone

Book Live Demo Today: https://www.vitelglobal.com/voip-live-demo

Send Your Query: enquiry@vitelglobal.com

Call: 848-500-0060

Three Ways VoIP Help You To Be More Productive

Introduction

We require some medium or device or channel to communicate our message to others both for personal and business purposes that is served successfully through telephones. These telephones were connected to the PSTN, i.e., the public switched the telephone network through cables at home or office. The traditional phone systems are used for communication local, nation-wide, and international at the customers’ level, incurring different costs on the customers. Later, cell phones were introduced in the market which brought tremendous change in the lifestyles of everyone, but still there are some organizations and residential areas where traditional phone systems are used for making calls.

Slowly, organizations small to big started implementing this latest technology VOIP business phone systems because of three major reasons.

1. Cost savings

The most important criteria that encouraged the businesses to shift towards the latest and advanced communication phone system is it saves huge costs for the setup, no need to pay extra call charges for the outgoing calls as you need to pay only internet charges.

No additional hardware charges are incurred.

  • Call charges are low when compared to the traditional phone system when you have international and nation level clients.
  • Even local charges are less as you will be imposed the charges of the plan selected prior.
  • No hardware maintenance issues are raised as the operations of the VOIP business phone system are managed in the cloud.
  • Reach the deadlines of your project brining the entire to work over single platform.
  • Check the plan details and their pricing in our website www.vitelglobal.com

2. Stay connected

The best feature that makes businesses to upgrade their traditional phone systems into VOIP business phones is you can stay connected with your clients from anyplace, anywhere and any device. The best feature integrated with the VOIP business phone is video conferencing calls where your employees feel as if they are interacting in live though it is virtual.

Reduces effort for the person who wishes to work from home by connecting directly with the existing internet connection connected to your using systems.

One of the best features integrated with the Vitel Global VoIP business phone system is you can easily connect using video conferencing with whoever you desire with HD quality of audio and video.

3. Flexible features integrated with Vitel Global

Businesses small to big are upgrading to new VOIP phone systems mainly because of the advanced features integrated with them which are not available with the traditional phone systems. The VOIP phone system is enriched with advanced features that are more than enough for making business calls.

When traditional phone systems are compared with the business VOIP phone systems, they are used only for making and receiving voice calls, but the major benefit of VoIP phones is video conferencing connects multiple users at a time with HD quality.

The best features integrated with the VoIP business phone system

• highly secured
• flexible
• easy texting
• conference calls
• 24/7 technical support
• affordable plans
• auto attendant
• mobile app integration
• centralized device control
• fast installation setup
• cloud control
• no hardware required.
• efficient client interaction
• scalable

These are the benefits achieved by installing an ip phone system for your business targets.

Vitel Global VoIP business phone is integrated with 30+ features for both incoming and outgoing calls including additional features with flexible rates.

Contact Vitel Global For VoIP Phone

Book Live Demo Today: https://www.vitelglobal.com/voip-live-demo

Send Your Query: enquiry@vitelglobal.com

Call: 848-500-0060

Why your business needs VOIP phone service?

Introduction of VoIP Phone

Are you browsing solutions for the queries like what is VoIP business phone? How is it useful for small businesses? Then you will find answer through this article.

The VoIP technology was introduced in the year 1990 that was significantly modernized leading the businesses into success path, mainly small businesses good sense then obvious growth and profitability in their annual income by the implementation of VoIP business phone services replacing the traditional phone system.

Let us know what VOIP business phone is?

VoIP stands for Voice Over Internet Protocol is the technology that is used to for making and receiving calls over the high-speed Internet connection. This is the successful replacement of analog traditional phone system that has been implemented long since many decades in the businesses right from small to big organizations to stay connected with their clients in the local or in the international level. These internet phones are used in different devices like desk phones. VoIP enabled devices like cell phones, tablets, or laptops.
The voice signals transmitted from one and get converted in the form of data packets and travel over the network using the internet till they reach their destination where they get converted again in the form of digital signals or voice.

There are many ways to make internet calls by VoIP technology, including.

  • Using an old telephone: You can convert your old traditional phone to a VoIP phone by connecting ATA (analogue telephone adapter) to the VoIP system to make internet calls.
  • Using softphones and apps: Download the Vitel Global app on your smart phone and start making calls right now.
  • From pc to pc: Create your online account by downloading a VoIP enabled program, then start making internet calls. It requires high bandwidth for making and receiving a crystal-clear voice call.
  • It may be used to make an internet phone call in digital terms referred to as a VoIP phone call. It provides many benefits to the end user, for personal purposes or for business calls:
  • Reduced infrastructure, hardware, and software costs.
  • Easily accessed from any place, any device, and any time
  • Portable
  • Highly scalable
  • Crystal clear voice
  • Multitasking is supported.
  • Advanced features integrated with the phone system.
  • Flexible with softphones.

How do they help the small businesses?

One can find several reasons as to why small businesses are successful after the implementation of VoIP services but the major benefits are:
No equipment issues:
Small businesses are benefited through these VoIP solutions as it doesn’t require any wiring issues, installation issues thereby getting rid of maintenance issues that arise from the hardware equipment in the standardized analog communication system.

Low cost:
Small businesses will have budget restrictions for implementing new technologies or software versions in their systems, but VoIP business phone solutions are available at the very reasonable price yet delivering excellent services.

Connect anywhere:
VOIP business phone services are highly scalable and flexible as it connects remote working employees working for your organization from any place on a single platform.

Features:
The main factor that drives any technology either into a success path or to a failure one is its features. The more powerful features the more will be the success of any business implementing the technologies.

Special services:
The VOIP business phone service offers business tool integration like video integration, chat, email and other features that can be easily accessed from any device and from any place by the authorized users.

There are many VOIP business providers available in the USA markets but the importance of the internet phone system or VOIP business solutions introduced by Vitel Global is surging day by day in the market because of the benefits along with affordable plans and pricing making it comfortable even for small business needs.

The best features integrated with our VOIP business phone are:

  • highly secured
  • flexible
  • easy texting
  • conference calls
  • 24/7 technical support
  • affordable plans
  • auto attendant
  • mobile app integration
  • centralized device control
  • fast installation setup
  • cloud control
  • no hardware required
  • efficient client interaction
  • scalable

Vitel Global USA, delivers high-speed internet services for small businesses that helps to manage all your business communications integrated with advanced feature to meet your organization’s requirements.
Vitel global delivers the unified communications solutions that include multiple tools for handling multiple tasks in your organizations.
We deliver services like Voip calling, fax, team messaging, audio, and video conferencing to attain all your business needs. Advanced features integrated with the phone system like auto-attendant, call recording, call forwarding capabilities that are useful for creating groups, achieving goals in time.

  • High accessibility
    Vitel Global phone system can be accessed by the users through intuitively developed apps which allows to make and receive calls from any device irrespective of your location.
    Download the app from Vitel Global desktop app or mobile app for either android or iOS.
  • Security and reliability
    Data transmissions are encrypted on both endpoints of the network so that the internet calls or data transmitted over the internet are safe in transmission. Data stored in the data centers avoids redundancy, thereby avoiding service disruptions.
  • APIs and integrations
    We provide diversified Voip phone services through open APIs that helps you to integrate team messaging, digital voice and other apps, business apps and workflows easily for increased productivity.

Vitel global delivers services mainly focusing on small businesses to increase their productivity and expand their business globally by getting connected with their clients through our internet phone calls or voip phone system.

Better late than never, upgrade your traditional phone system to VITEL GLOBAL’s cloud phone system for achieving unique solutions in your business communications. What can you get from the upgraded phone system?

  • Call recordings
  • Reporting and analytics
  • Easy integrations
  • Access from any device
  • Call forwarding
  • Complete portability
  • Higher scalability
  • Advanced features
  • Supports multitasking

Vitel Global acts as third-party service providers who replace your traditional phone system to a VOIP or cloud-based phone system, especially for small business that helps to increase the productivity of your business in effective ways:

We upgrade and customize your traditional phone system to a cloud-based phone system meeting your requirements.

  • No dependencies on your manual staff
  • We provide hassle-free backup by storing data in servers.
  • No data redundancies
  • Get rid of costly telephone bills.

VITEL GLOBAL cloud phone system that mainly focuses on the crucial aspect and goals for your organization that drive your business on the success path. Mainly businesses require extremely powerful communication systems to reach their international clients in a cost-effective way, reducing delays in replies, avoiding poor network issues that help to attain desired solutions and achieve your goals.
So, upgrade your traditional phone system to VITEL GLOBAL cloud phone system today integrated with the best features, flexible plans along with 24/7 customer support that shows positive and increased impact of productivity in your business.

Contact Vitel Global For VoIP Phone
Contact Vitel Global For VoIP Phone

Book Live Demo Today: https://www.vitelglobal.com/voip-live-demo

Call: 855-558-4835