Cloud PBX API: How Does it Work?

Business communications play a vital role in creating a benchmark for your brand in the market. The increase in demand for voice solutions has increased the demand for sophisticated features integrated with VoIP systems. Our blog target is to explain the best Cloud PBX solution for small businesses that can be easily integrated with the existing applications using APIs.

It’s not easy to storm a famous victory overnight, one must strive hard to reach the utmost expectations of the client. Many such service providers are providing excellent services in the market, but the decision-making about with whom they need to get associated is in the hands of the business.

Before deciding to associate with the best providers let us learn the following concepts:

What is a Cloud PBX?

These systems are designed and innovated for serving office communications doing multiple functionalities like calling, messaging, and many others through the integrated powerful features of cloud PBX setup.

PBX stands for private branch exchange and is used by businesses for transferring calls within and outside the office premises. It has been showing tremendous successful results in the small businesses that are available in different forms integrated with different features.

Types of PBX:

  1. Traditional PBX: It is the setup connected with the coppered wires within the office premises.
  2. Hybrid IP PBX: It is an on-site IP PBX system associated with the cloud too.
  3. On-premise IP PBX: This IP PBX setup is used for residential and business communications allowing to make modifications depending upon the business requirements.
  4. Hosted IP PBX: It is also referred to as Cloud PBX or Virtual PBX Phone System that hosts and manages using the internet on the cloud.
  • VoIP setup converts the sound into digital packets that travel over the internet to the Cloud PBX provider who routes the data packets to the defined destinations converting the digital packets into the voice.
  • Businesses to be more precise small businesses couldn’t afford the PBX machine setup on-premises which is expensive so this is the best solution that is hosted and managed by the hosted PBX service providers.
  • The implementation of the above service is easy and fast.

Benefits of Cloud PBX:

The advantages of this service in the small businesses are as below:

  • Improve your business standards: Businesses should not only concentrate on the profit lines but need to focus on the performance of their team members. The more efficient the team members are the more productive the business standards get improvised.
  • The latest technology helps the employees to work more smoothly compared to the communications done over the traditional PBX systems, for example, dealing with clients of your business, scheduling meetings and many other tasks that need to perform through the communication tools is easy peasy.
  • Affordability means a lot to small businesses: Costs incurred over the infrastructure are less compared to the traditional wiring tools used in the past decade thus helping to save your business budget more and more.
  • Powerful features help in powerful communication: Powerful features are integrated with the Cloud PBX Systems that help to manage internal and external tasks easily by doing parallel activities at a time.
  • Easy to join, meet and chat: yes, conduct conferences or meetings with your clients and employees securely.
  • Stay connected to your clients in an easier way: connect your clients from any place and any device that is accessible over the internet.
  • Flexible: Cloud PBX is flexible thus allowing you to work from out of the desk or when you are on vacation easily as the internet is available across the globe so just in any emergency one can attend the calls flexibly.
  • Integrations: Businesses maintain customer and client applications that need to be integrated using cloud PBX APIs.
  • Good quality: Get HD quality audio avoiding call drops as in the case of traditional calls.
  • Tough times handled easily: Very useful mainly on the pandemic days for managing the business tasks from home.
  • Unified communications: Get solutions for multiple issues raised during business challenges by bringing multiple products on a single platform like instant messaging, audio conferencing, video conferencing, and many more increasing the productivity of your business.

What is SIP Trunking?

SIP, sessions internet protocol trunking means routing the VoIP calls to the defined destinations or receiver over the internet through the SIP Trunk. This process of routing calls reduces the infrastructure implementation issues as your company can install multiple channels to the existing PBX system using the internet by the SIP Trunk provider.

It is successful as it provides multiple benefits to the company, have a glance over it:

Say seven Nos while using SIP trunking:

  1. No barriers: Expand your company communication structure across the globe as the SIP trunking process cost-effectively defines zero boundaries.
  2. No risks: planning to add more users or clients then now don’t worry about modifying the additions, just add any number of users with zero additional cost.
  3. No burden: Don’t hassle your networks by subscribing to different providers for voice and data services as no overlapping of networks can be seen in this.
  4. No recurring costs: save money by paying fewer tariffs to make local to global calls.
  5. No office desks working: start receiving calls through the SIP (Session Initiation Protocol) trunking process even when you are out of the office with the same local number.
  6. No more performance complaints: good training over the infrastructure helps your employees to perform expertly as it is very easy to understand and manage thus increasing the productivity of your business.
  7. No separate communication channel: unified communications integrated with the SIP helps your business to perform multiple tasks like using voice, text, and fax at a time.

SIP in VoIP:

SIP Trunking is the standard process of enabling VoIP calls over the internet using the sessions internet protocol. VoIP integrated with SIP is the best solution for small businesses as it is entirely managed on the cloud.

What is Cloud PBX API?

It interfaces integrate third-party applications and servers whereas PBX generates reports that are sent to the third parties automatically.

Quick Conclusion:

Replacing old legacy phone systems needs to contribute more than necessitated for the businesses helping in successful collaboration with your customers in a flexible and cost-saving path.

Vitel Global communications is one of the leading and successful organizations delivering high-quality, reliable, and advantageous communication solutions integrated with powerful features yet available in thriving plans.

Before you upgrade your communications system, please read out the best features integrated with the Vitel Global Communications products listed below:

Features:

  • Auto-receptionist
  • Call Queues
  • Unlimited Calling
  • Unlimited Extensions
  • Internet Fax
  • Toll-Free Numbers
  • Remote Voicemail Access
  • Follow Me
  • Call Forwarding

and many more features, fetch more details on our website.
what else we can render?
Email support: support@vitelglobal.com
Phone support: call us at (732) 444-3132, Ext 2.

Remote assistance: we answer on our website instantly.

We serve diversified solutions and products emphasizing small businesses to accomplish their projects.

Get access from Anywhere, Anytime with Vitel Global Cloud PBX Phone System with an internet connection & be up to date with unified business communications.

Making Business Calls On Your Smartphone?

“Emit and receive business calls from your smartphone now”.
Technology
is booming across the globe, replacing traditional communication tools, and executing tasks in a quick way for any type of business field and size. Any business area requires a powerful communication channel that helps in outsourcing their ideas, helping in expansion across the globe.

The more powerful the communication channel, the results will be that expeditious. The latest, modest and successful technology that has brought a great revolution in the business areas that have experimented by upgrading their existing systems is “Cloud PBX API” services.

Interested to find out more about this technology, then let’s get started.

What does a PBX Cloud mean?

A Cloud PBX system is a virtual phone system used for making and receiving business calls using the internet. PBX stands for private business exchange used for internal communications through extension numbers within office spaces.

This internal communication channel can get connected to the VoIP technology or PSTN for making calls outside the office space also. The major difference between the PBX connected to the PSTN and PBX connected to the VOIP technology is VoIP uses the internet and PSTN follows the circuit-switched network connected to the offices and the residence through the copper wires.

  • Cloud PBX is also referred to as VoIP PBX, IP PBX, virtual PBX, or hosted phone system that is installed over the systems connected to the internet accessed using softphones, desktops, laptops, and other access devices.
  • The cloud PBX system maintained, managed, and hosted the servers which means mean hardware and software services through the internet by the cloud PBX providers.
  • It is mainly implemented in the small businesses replacing traditional phone systems where they put restricted budgets on communication tools or infrastructure.

Cloud PBX benefits:

  • Budget-Friendly: Cloud PBX systems don’t require on-site hardware equipment and have no maintenance issues saving huge investments for your organization.
  • Add any number of users: Very scalable there is no limitation for adding several clients.
  • Ease of access: No need to add hardware equipment or additional lines, unlike traditional phone lines in case of adding new VoIP lines.
  • Flexible: Use any device connected to the internet that is handy for you, for example, make and receive calls using the smartphone by installing an app.
  • The experts provide 24*7 support
  • Extraordinary features: Many excellent and powerful features are integrated with the business VoIP phone system like mobile apps, call transfer, and so on. Depending upon the service provider the features integrated with the cloud PBX system differ.
  • No maintenance issues arise as the VoIP service provider takes the complete responsibility of updating the system, routing the calls, and other issues.
  • The best advantage of this technology is you get 99.99% uptime.
  • No data loss occurs even in the case of disasters.

Every coin has two faces, head and tail even in the case of technology have both pros and cons. Let’s see the limited cons of Cloud PBX:

  • Requires high-speed internet connection for better sound quality.
  • Sometimes there is a chance of getting technical errors while upgrading or switching the networks.

What are the business VOIP services?

VoIP stands for voice over internet protocol, which is a technology used for making and receiving business calls using computers, laptops, mobiles, tablets, or through a traditional phone connected with the adapter provided by the company.

Features of VoIP phone system:

  • Call attendant
  • Call queue
  • Call transfer
  • DND
  • IVR
  • Mobile app
  • Number porting
  • Fax over IP
  • Call routing
  • Voice mail greetings

Advantages of smartphones using VoIP:

  • Your business can add your employees’ mobile devices into an extension of the on-premise or cloud phone systems.
  • Easy to collaborate and arrange team meetings from any place.
  • Get connected with your clients even when you are out of place.
  • Access desk phone’s features when out of the office from your mobile app.
  • Save time by accessing one app.

Looking for a reliable, smart telecommunication tool?

The smart- way of communication technology, through smartphones that help your business stay connected with your clients, and customers are now possible through the mobile app.
Benefits of mobile app:

  • Use auto-attendants
  • Cloud extensions are available
  • Use mailboxes
  • Easy to use
  • Easy to manage
  • Connect from any place
  • Scalable
  • Flexible
  • Supports all the VoIP features
  • Low bills
  • No wiring issues

Features of mobile app:

  • Extension dialing location-based on a dialing location staying and delivering laptops-communication smartphone through a, about which
  • Call hold/unhold
  • Conference calls
  • Split calls
  • Address book matching
  • Chat/SMS
  • Call history
  • Location-based
  • Push notifications
  • Voice mail
  • Call recording
  • Blind and warm transfers

So certainly, our readers may become inquisitive in learning about which top companies deliver excellent business VoIP, cloud PBX services, and all other services at affordable costs.

The solution for these tangled questions is VITEL GLOBAL COMMUNICATIONS which offers an API. API means an application programming interface used for developing and connecting existing system applications like office automation, CRM, billing applications, and many others that can now be easily integrated, managed, and accessed over the cloud.

Making business calls using modern technology is becoming flexible right from desktops, delivering laptops to mobile phones as communicating with the team members or clients is now easy as one can handle the technology from their palm.

We deliver excellent VOIP business services and products bringing out unpredictable, peerless products bonded with 100% customer satisfaction.

Don’t think twice, you are just a click away, we provide a suite of collaborative tools voice mail, calls, video chat, and text messaging services useful for communication giving a marvelous experience.

Are you ready to get associated with us? Install our softphone application from the play store available on your mobile devices today.

LATEST HIGHLIGHTS:

CLOUD TECHNOLOGY GROWTH IS PRECEDING IN THE NORTH AMERICA MARKET HAVING A SHARE OF ABOVE 50% BY THE END OF THE YEAR 2020 VALUED AT USD 605.05MILLION.

Why Businesses are Tapped on for VoIP Adoption?

Transformation” always gives good results, particularly in businesses that are in the stage of expansion and reformation then the transformation in terms of technology moves the business into the path of success. Day by day, technology keeps on changing into higher steps, making businesses more flexible and profitable. Nowadays, Business VoIP Services have become a game-changer for small businesses accomplishing business tasks in a short period.

We provide not only the best Business VoIP services but also successful SIP Trunking services in the US market.

What is SIP Trunking?

SIP trunking, SIP stands for session initiation protocol is a part of an application layer protocol that switches your traditional phone system into an internet phone system.

In simple words, SIP trunking over VoIP services set up a connection between the on-premise system and the PSTN (public switched telephone network) to stay connected with the customers or clients across the globe.

We are SIP Trunking Providers who relinquish huge profits to the businesses.

“Upgrade now, rule forever”.

Businesses started implementing VoIP systems for long-distance calling around the year 1995 but once the outputs or profits of the businesses were studied, the implementation of VoIP accelerated at blistering speed.

The purpose of this blog is to put forth information about the reasons behind the tapping of VoIP in businesses for our enthralled readers.

What VoIP services are delivered to businesses?

Before learning about the benefits and the types of VoIP services let us see the definition of VoIP.

VOIP:

VOIP stands for Voice over internet protocol, used for exchanging business communications through the internet. Businesses can use desktops, laptops, smartphones, and even old traditional phone systems connected to the internet. The major difference between the traditional phone system and VoIP phones is that IP Office Phone systems use high-speed internet connection, but traditional phone systems are connected to the PSTN (public switched telephone network).

Why VOIP?

The two main words that must be learned from the customers/our blog readers are why VOIP? And what are VOIP services; meaning after learning about what is VOIP?

Our next aim is to explain in brief why you must go for Business VoIP Solution in your business?

  • Save your money: Your business saves a lot of money in the long run by spending less on utilities and screens by allowing your employees to work from home.
  • Enjoy additional features at zero cost: Multiple features allow the employees to access and execute with zero costs incurred.
  • Stress-free: Your employees enjoy stress-free responsibilities thus increasing the productivity of your business.
  • No delayed work: There will be no delay in your work as one can handle emergency calls or meetings even when they are out of place or on holiday.
  • Do multiple jobs: VoIP helps to do multiple tasks like faxing, messaging, sending documents, and many other activities
  • Highly secured: Your business VoIP calls are highly secured and confidential as the calls are encrypted.

Who is the “Best VOIP provider”?

There are multiple VoIP providers available in the US market that confuse and throw riddles at the customers who majorly opt for google or some other search engines for finding the best among all. We are one of the fastest-growing companies dedicated to rendering exceptional VOIP services for any type and any size of the business. Our only aim is to deliver high-quality services bringing unanticipated results and profits for our associated clients.

VoIP services rendered by VITEL GLOBAL:

You might run a start-up or midsized organization, or an enterprise, we provide excellent VoIP services laying a path to success by implementing all possible solutions we render.

  1. Cloud PBX and VoIP: We offer reliable, cost-effective plans, allowing personal customizations based on the requirements of your business that is hosted and managed on the cloud providing utmost security that can be accessed by our clients from any place at any time.
  2. API Integration: Integrate a variety of applications existing in your systems such as Salesforce CRM and other apps with the application programming interface.
  3. SIP Trunking: We provide SIP trunking to enable your traditional phone system to VoIP phones connected to the internet.
  • flexible
  • cost saving
  • unlimited calling

4. Unified Communications: unified communications is a seamless integration of voice, video, message, and other data applications that bring your entire team onto a single platform.

Features of Cloud VoIP phone system offered by us:

Features play a key role for any VoIP system irrespective of brand image nevertheless we also provide unique features that are compared to other competitors available in the market.

  • Virtual receptionist
  • Music on hold
  • Call transfer
  • Night and day auto attendant
  • DISA
  • Call logs
  • Call back
  • Scalability
  • Flash real-time operator
  • Call recording
  • Call reporting

And many more features are available,

VoIP services we extend:

  • IP phones
  • Email services
  • Internet and data services
  • CRM integration
  • Cloud PBX services
  • Internet and data services

The reformation of your business is possible only by adopting new technologies into your communication system comprehended as VoIP technology which plays a pivotal role in expanding your business.

  • Our goal is to offer excellent services and deliver multiple functionalities targeting mainly the small businesses that can invest less but gain profits is huge.
  • We offer 24*7 customer support to our clients responding accurately to any type of queries right from setup to technology-related ones.
  • We design customized VoIP solutions and services based on your requirements.
  • We provide high security with our encrypted networks avoiding access to intruders and hackers.
  • Premium features
  • Worth for money

How do we support it?

  1. We support through email, mail us at support@vitelglobal.com
  2. Phone support is done by the expert team
  3. Technical assistance

So, grab the exciting offers as you are just a click away, for more details visit our website.

How is the Vitel Global Business Phone System enhancing business efficiency?

Global Business Phone System by Vitel Global

When it comes to an effective communication system for any organisation, the Vitel Global business phone system is the best option. The Vitel Global phone system is well-known for its efficient data and voice services, which aid in improving communication between businesses and customers.

Unified Communication as a Service (UCaaS) and smooth video conferencing are two of the excellent services provided by the Vitel Global business phone system. All of these services contribute to a company’s efficiency in a variety of ways, including increased productivity and customer service, improved communication between employees and customers, increased sales, and advanced features. Furthermore, having a modern phone system, such as Vitel Global, is highly recommended and required for businesses in order to provide efficient communication.

Here are some of the ways the Vitel Global phone system improves organisational efficiency.

Improved business phone system between the company and its customers

The Vitel Global business phone system is well-known for improving communication and thus improving the relationship between the company and its customers. This improves business efficiency by allowing the phone system to be connected to the same network as other businesses. This will, however, increase the effectiveness of a network and eliminate the need to use two separate data networks.

Vitel Global cloud phone system can provide a specific company with high-quality voice telephone, cabling, and software, all of which will help to ensure that the system is operating properly. As a result of all of this, there will be more room for productivity.

Enhancing Collaboration

One of the most important benefits of using the Vitel Global phone system is that it improves employee collaboration. Instead of each employee dialling into a different video conferencing system, they can all be connected to a single network. All workers or staff will be able to participate in audio and video conferencing in a single call session as a result of this. When connected to the internet, these calls can be made from any smartphone or PC.

Increased sales and improved customer service

Customer service, sales, and technical departments are all areas of a company that rely on an effective phone system. However, the Vitel Global phone system has ideal features that will meet the requirements of these departments.

To summarise

Using the Vitel Global phone system is one of the best decisions you can make. As previously stated, this phone system offers unrivalled services that will help improve the efficiency of your business, resulting in increased sales and productivity. The Vitel Global phone system is essential for increasing business efficiency because it includes features like audio and video conferencing, group messaging, voice call recording, and much more.

With the best and most efficient phone service, you can boost the efficiency of your business communications and watch your company grow at a faster rate.

Vitel Global has developed cutting-edge digital solutions based on artificial intelligence technology.

Differences between the call center and contact center.

CALL CENTRES ?

  • Call center is the place where the service agents render support and services to the customers coming up with issues or queries related to their company products.
  • Call centers support their customers through phones
  • The agents rendering services through call center are well trained and professional
  • They perform functions like giving training, call quality assessment, workforce management and others.
  • Call centers support the technology ACD means automatic call distributor
  • The call centers mainly concentrate on customer satisfaction over the calls attended.
  • Call centers are data-driven means the calls answered, missed are stored in the databases.
  • Call center agents can handle a single call at a time.

CONTACT CENTRES ?

  • Contact centers reach the customers through social media, messages, email, live chat and more apart from phones.
  • Contact centers can shift from one media to another media channel easily during the interaction.
  • Contact centers can handle two or more customers issues at a time by a single agent.
  • Supports multichannel support

Single channel vs Multiple platforms

Contact centers: Supports and resolves customer queries received from multiple social platforms.
Call centers: customer issues resolved through phone calls only.

No. of issues
Contact centers:
number of issues resolved are more and quick by the contact centers through email, phone, chat bots and other social media.
Call centers: The number of issues resolved are limited as they are resolved through live calls compared to the contact center.

IVR vs Chat bot
Call centers support the IVR system where customers select the options in the call depending upon their issue to register the complaint or can talk directly to the agent.
Contact centers support chat bot systems where agents deliver the solutions to the customers directly on the chat bot and if the customer is not happy with the solution, then the agent leads the call directly to the relevant technician.
Automation service

Contact centers follow the automation technology to route the customer ticketing process which includes giving priority to the tickets, categorizing the tickets, updating, and streamlining the issues are done automatically.
Call centers don’t implement automation services.
Software integrations

Contact center supports software and data integrations that help to resolve the issues quickly, retrieving the data of the customer and others can be done easily.
Call centers don’t support data and software integrations as they function completely on phone calls.
Multiple ways

Contact center approach customers in multiple ways
Call centers reach the customers only through phone calls.
Call Waiting

Contact centers do not allow their customers to wait in the call queues
Call centers make their customers wait in queues as they rely only on phone calls.
Approach

Contact centers follow a proactive approach
Call centers follow a reactive approach
Efficiency

Contact center’s efficiency is high as they handle more customer issues from different platforms and sources
Call centers efficiency is average as they handle average queries of customers compared to contact centers.
Traditional vs modern

Contact centers follow modernized technologies and approaches to reach the customer queries hence referred “modern centers”.
Traditional centers are nothing but call centers that use old approaches to resolving customer issues through phone calls.

These are the few differences between call centers and contact centers that prove that organizations must go for contact centers when compared to call centers to become efficient, quicker in resolving and supporting customer issues.

Live Chat vs Phone Support: Which is better for your business?

The different communication services to reach the customers: Live chat, phone support.

What is Live chat?

Live chat is the process of calling customers with the businesses instantly through a website or mobile application.

Benefits of LIVE chat

  1. 24/7 customer support
  2. Improves efficiency
  3. Handles multiple customers at a time
  4. Time-saving
  5. Cost saving
  6. Instant response
  7. No repeated calls are gained from the customers
  8. Time-saving process for the customers avoiding the contact details of the business
  9. Time-saving for business that avoids handling waste calls.
  10. Easy monitoring
  11. Easy to integrate into the business website
  12. Provides security to the customer

What is phone support?

Phone support is the process of handling customer issues through the phone. This is the best procedure for handling customers as issues or product related queries are handled in a better way compared to live chat.

Benefits of phone support

  1. Helps in resolving complex issues
  2. Call recordings
  3. Call monitoring
  4. Personal connections are maintained easily
  5. Immediate response to the customers
  6. Gives information in detail
  7. Easily accessible
  8. Boosts productivity
  9. Positive customer experiences
  10. Easy to use

There are both pros and cons for every technology, similarly, both live chat and phone support when integrated with the business communication system helps in increasing the productivity of any business as the chance of resolving customer issues increase by double. So, we suggest integrating both the communication tools that need to be implemented for your business for good results.

What is Call Centre Management? Best Practices & Strategies

What is a call center?

A call center is an intermediary communication channel between the business and the customers that mainly concentrates on resolving customer issues. The customer support is done by the customer representatives resolve the issues through phone calls.

What is Call Center Management?

Call center management performs daily activities or tasks related to employee training, sales, arranging meetings, handling customer requests and many other activities are managed and operated well.
Channels used by the call centers to reach the customers:


• SMS
• WhatsApp messages
• Email
• Phone
• Website chat
• Video


The crux of the call center management is to get 100% customer satisfaction for which few ones must refine to make your call center management more efficient and effective, few best practices are suggested in this article:

  1. Finding the right candidates: To be successful, any organization must find the right candidate with excellent communication skills, good behavior, basic knowledge regarding the end products of their company, should have the capability of handling the customers smoothly, listening skills should be more, ability to handle the complicated customers easily.
  2. Training and continuous learning: The important step in the recruitment process is to give proper training to the selected candidates which make them comfortable and confident enough in handling calls.
  3. Encourage your employees: Boost the employee’s confidence levels by conducting various fun related activities that give them a break that helps your employees in getting rid of boredom from regular working style. Conduct sessions, one on one or team discussions to resolve the issues they are facing with the customers.
  4. Mutual co-operation: A management team is said to be successful only when there is a good working balance maintained between the management and their employees.
  5. Defined times: Estimate the required call agents to manage the average call volumes, identify the peak hours per day, month and year that helps call center management to assign the agents on a rotation basis so that no one feels burden or stress over handling more work hours. This strategy helps the customers by reducing their waiting time, particularly for small call centers.
  6. Monitoring: Call center managers need to monitor the agent’s behavior while handling the customer calls that helps the management to generate annual reports and before giving them incentives.
  7. Conduct survey: Conduct surveys to stay connected with the customers using the media like mail, chat, SMS and phone calls so that it helps where the company is lagging behind in promoting the products and company image.
  8. Modernized technology: Day by day the call centers are implementing modernized technologies helping them to handle huge call volumes thereby resolving a greater number of customer issues compared to call centers managing basic setups for handling customer’s calls.
  9. Maintain backups: Call centers should store the entire customer call records and maintain them as a backup that can be used for retrieving the customer information whenever required, for example, customer present residential address, phone number, and issues resolved in the past and others.
  10. Customer feedback: The major factor that highly influences the call center management progress is customer feedback. Improve your call center efficiency by getting more customer feedbacks regarding the call agents’ behavior, whether the issues are resolved by the agents or not, and other such factors are majorly concerned for the improvisation of any call center.

These are the few strategies suggested for all the start-up call centers to get quick solutions resulting in faster success in a short period of time.

Top Things to Consider Before Opting for VoIP Providers

How to Choose VoIP Providers

Selecting the right VoIP provider is the biggest challenge for the customers as one must consider a few factors like the call tariffs, plans, features, benefits, and many other reasons that need to be considered before opting for the best VoIP provider available in the market.

Few tips for the customers that need to be considered before opting for the VoIP provider.

1. Search the VoIP providers available using powerful and favorite search engines like Google
2. Compare the features, plans, and other factors offered by the different VoIP phones
3. List out the best VoIP providers
4. Chat with them and go for the best, reliable VoIP provider

About Vitel Global

The best and foremost way of increasing the productivity and sales of your products in the market is attained through the one and only channel referred to as “communication.”

Our skilled, experienced, and professional developers at the forefront and backend build the implemented code for your organization to deliver a compatible and flexible VoIP business phone that gets easily integrated with the existing communication applications in your system for operations and marketing campaigns.

These days, the traditional phone system is replaced by the internet phone system because of its features like mobility, flexibility, cost-efficient, and many more advanced incoming and outgoing call flexibilities which are not possible to achieve through the traditional phone.

The importance of the internet phone system introduced by Vitel Global is surging day by day in the market because of the benefits along with affordable plans and pricing making it comfortable even for small business needs.

The best features integrated with the internet phone system

• highly secured
• flexible
• easy texting
• conference calls
• 24/7 technical support
• affordable plans
auto attendant
• mobile app integration
• centralized device control
• fast installation setup
• cloud control
• no hardware required.
• efficient client interaction
• scalable

These are the benefits achieved by installing an internet phone system for your business targets.

Why should you opt for Vitel Global?

Our mission is to deliver reliable, flexible communication APIs to our clients which indeed help their organizations to reach the customers easily. The other reasons as to why should you opt for this company?

• Flexible costs: we offer flexible costs for our APIs, pay as per your usage of messages.
Flexible quotes: make a deal with us by comparing market quotes.
24/7 support: contact us through email, phone, and chat any time.
Reliable delivery: we assure 100% reliable delivery of messages to the targeted customers.
High performance: no delay of delivering messages, no chance of missing targeted customers.
Global connections: attain global connections through our communication MMS API.

Contact our support team who are eagerly waiting for your queries and get full integration support at an affordable price. Vitel Global promises our clients to provide dominant and preeminent services committed to supporting all through the day facilitating ultimate and seamless experience through our services. We designed and integrated our VoIP phone system that is affordable for any field or business area where communication acts as a powerful tool in their business. Our VoIP services exceptionally focus and associate with small businesses to hold up and for spreading their wings globally.

Contact Vitel Global For VoIP Phone

Book Live Demo Today: https://www.vitelglobal.com/voip-live-demo
Send Your Query: enquiry@vitelglobal.com
Call: 848-500-0060

What is Conversational AI and How it Work?

AI and Conversational AI

Before learning about conversational AI terminology let us see what is AI stands for? AI means artificial intelligence is the ability of a computer to perform all the tasks which require human intelligence for execution. Conversational AI is the latest software that helps in chatting humans and computers and makes them work together designed in such a way that is more accurate in prediction for complex and predefined processes.

• Conversational AI helps in making the users understand the results better by taking advanced actions in fewer steps thus resolving complex processes in simple steps.
• Conversational AI learns the complex processes via patterns used in the previous Conversation with every individual
• Conversational AI uses the existing data of the customers store dinner databases and retrieves the data whenever required
• Integrates business operation tools and results in complex processes like human decision-making.

Types of conversational AI

Conversational AI gets connected with humans in two ways: human-to-machine interaction and human-to-human interactions.

• Conversational AI personal assistants: They answer the general queries asked by the individual using smartphones, android phones, and IP Phone.
• Conversational AI delivering customer service: These AI’s help business in handling customer queries through apps, or websites without human interaction.
• Conversational AI used for internal interactions: AI’s are used for arranging internal meetings in the organizations depending upon the scheduled calendar.

How it works?

Conversation AI is the quickest and reliable software acting using AI assistant tools used for retrieving the previous data or chats stored and implemented for further required actions increasing the efficiency of the processes compared to human actions.

• Conversational AI performs automation over the processes end to end resulting in consistent and reliable results.
• Conversational AI gets the result in a few steps compared to the human intervention results.
• Implements self-learning tools integrated with the software already.
• Provides service at any time, works 24*7.
• Delivers streamlined service.
• Saves operational costs

Components of conversational AI

• Inputs: It is the data provided by the customers using the AI bot for interaction using different formats:
• Direct input is given where interaction happens by texting the messages.
• Voice input is given by speaking out that is less secure
ASU stands for automated speech recognition used to listen to voice queries
• NLP means natural language processing used for dividing the voice inputs into shapes and sentences so that AI easily understands and cracks the puzzle.
• NLG stands for natural language generation manages and operates on the databases like CRMs for quick responses.
• TTS is the acronym for text to the speech where machine-generated voice will be delivered as a response to the customer queries.

Where can be implemented?

Any business is said to be successful when they concentrate majorly on factors like delivering customer service, marketing, advertising, and management. These three factors can implement conversational AI to be more effective and efficient in their services.

• Customer service implementing conversational AI helps in resolving customer issues such as password resetting, tracking, and monitoring the business products and other issues by retrieving the data from the previous calls.
• Conversational AI is used for marketing purposes that mainly focus on generating the leads, converting the leads, understanding the customer needs to be stored in databases securely.
• Conversational AI implemented in administration and management used for the internal meeting setup, language translations, generating transcripts regarding the internal meetings, and other tasks that need to be managed through the calls.
• In business process management, conversational AI is implemented for analyzing, optimizing, and iterating the processes.
• Used for integrating end-to-end operations in processes.

What does conversational AI include?

Conversational AI software success is contributed by major technologies like:

• AI means artificial intelligence technologies make understand the interactions on a deep level.
• Integrations or APIs are used for integrating the existing data applications with the customer interactions and performing end-to-end actions.
• NLU stands for natural language understanding is implemented for learning new responses by browsing synonyms and applying the pre-defined rules for resolving the queries in a faster way possible.
• Machine learning
• Deep learning

Digital transformation and upgrading the software in the business processes like integrating conversational AI find useful in lowering the operational and labor costs regardless of the field implementing and executing the advanced technologies.

What are the differences between UCaaS and VoIP?

“UCaaS vs. VoIP”

Before implementing any latest technology in your organization, one must understand the concepts related to the technology like its definition, how it works?

What is VoIP?

VoIP, which stands for voice over internet protocol, is basically a telephone connection used by organizations for communication purpose. This proven technology is successful thus accomplishing high demand in the present days because of its flexible and powerful features additional to its advantages over traditional phone system.

A VoIP phone system is the latest technology that converts analogue voice signals into digital signals over the internet. This conversion of analogue to digital signals is done through a VoIP server which in turn connects calls to other telephone networks. Before making a phone call using VoIP, you must have a business phone number app or VoIP adapter which receives the analogue audio signal in the form of input, thus by converting it into a digital signal as output. This digital signal is sent to the VoIP phone service provider using the internet, which is routed to your phone.

To make unlimited calls through VoIP phone system, you just need a high-speed internet connection which includes a router and a modem and stay connected.

What is UCaaS?

UCaaS means Unified Communications as A Service is a collaborative technology bringing all the communication platforms on a single platform delivering services like VoIP calling, fax, team messaging, audio, and video conferencing to attain all your business needs.

Advanced features integrated with the phone system like auto-attendant, call recording, call forwarding capabilities that are useful for creating groups, achieving goals in time.

Advantages of UCaaS:

High accessibility

Vitel global phone system can be accessed by the users through intuitively developed apps which allows to make and receive calls from any device irrespective of your location. Download the app from vitel global desktop app or mobile app for either android or iOS.

Security and reliability

Data transmissions are encrypted on both endpoints of the network so that the internet calls or data transmitted over the internet are safe in transmission. Data stored in the data centers avoids redundancy, thereby avoiding service disruptions.

APIs and integration download the app from vitel global desktop app or mobile app for either android or iOS.

We provide diversified VoIP phone services through open APIs that helps you to integrate team messaging, digital voice and other apps, business apps and workflows easily for increased productivity.

The varied communications unified delivered as a service by the Vitel Global for small to big businesses are:
Voice communications

The basic functions that are delivered with the voice communications:

• Call recording
• Call routing
• Conference calling
• IVR
• Media streaming

Key benefits of voice communications

Easily configurable:

Voice communications help the organizations to build upon multiple solutions rather than locking them into a single solution to serve the needs of their customers. Businesses approach communication for upgrading the existing solutions integrated with the voice platform for making calls or messaging their target customers.

Cost effective:

Voice communications are a cost-effective way of reaching your target customers and improve the customer experience as you need to invest exceptionally low operational cost for the integration of voice to your application.

What is a messaging platform?

The service that enables developers to implement and integrate various messaging technologies in an application through a single programmable interface is referred to as “messaging platform”.

The main implementation of messaging is done by a third party provider who can access global systems that allow SMS or MMS channels. The entire infrastructure is executed based on PaaS cloud model which doesn’t require backend system unlike other messaging channels.

Use case of a messaging communication platform:

sends bulk text messages for marketing purposes like promotional offers related to the products straight to the customer’s mobiles.
• Tracks updates related to courier or delivery services.
• Sends SMS notifications related to your products and their delivery details to the end users.
• supports sim-enabled devices.
• It includes IP or http-based capabilities in your message.

This communication platform performs actions like sending messages, accessing messages and managing messages on a client device.

SMS communications:

The other communication platform that can be embedded in your marketing channel is the one which sends large volumes of text messages to unlimited users.

The SMS platform helps to integrate short message service to your existing platforms to send or receive SMS quickly through an application or any website.

Key benefits of implementing SMS:

• conduct campaigns for marketing purpose by connecting it with the big data and analytics applications stored.
• track campaigning results
• text messages are sent to the customers in the user’s preferred language.
• no missing of message delivery for the end users
• detailed insights and analytics
• verifies quality of messages that need to be delivered.

Advantages of two-way SMS platform:

The amazing benefits achieved through SMS communications that strengthens the marketing ideas and strategies that helps to access any service of the service providers from your personal dashboard or application.

No manual effort required:

If your business intends to send the same message repeatedly to the customers, then SMS platform helps to send messages without depending on manual labor anymore.

Scheduled messages:

Send messages scheduling them to deliver to the target customers over a stipulated time so those users can receive messages on-time, alerts, updates, and reminders with zero effort.

Thus, repetitive manual tasks are reduced for the employees of business so that they concentrate more on other critical tasks and improve productivity of the organizations.

Tracking:

The SMS tracks the message status like, on time delivery of messages, whether the messages are delivered or not to the customers, and if not delivered, then the reason behind the issue will be rectified.

Organizations or businesses are benefitted with tagging, thus helping the customers response with the exact message.

Flexibility:

SMS platform helps in developing and improving the marketing strategies by allowing the business to access the components of the respective service provider’s gateway, thereby upgrading your applications in your own way. SMS channel is said to be very flexible because you can send and receive bulk messages through the application.

Reliability:

SMS communications are highly compatible with all the platforms and real time applications existing in the system that help to send thousands of messages from any device like mobile, laptop and desktop to the targeted customers.

Vitel global’s unified communications will help your organizations to achieve goals by organizing the marketing campaigns in a systematic approach to reach the targeted customers at the right time. The marketing strategies tracking also helps the organisations to support an interactive user interface by sending repetitive messages thereby reaching its targets for obtaining the best results.

What is an MMS Gateway?

The next level communication service which defines set of instructions that enables applications or files to send multimedia messages through the proper channel is refereed as mms gateway.

What is the meaning of MMS communications?

The MMS communications integrates bulk multimedia messages to your existing software and applications stored in the system.

Vitel global delivers services mainly focusing on small businesses to increase their productivity and expand their business globally by getting connected with their clients through our internet phone calls or VoIP phone system.

Contact Vitel Global For VoIP Phone
Contact Vitel Global For VoIP Phone

 

 

 

 

 

 

Book Live Demo Today: https://www.vitelglobal.com/voip-live-demo

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Call: 848-500-0060