Now Boost Your Productivity with Advanced Business Phone Features
Leading teams, boosting their productivity whether they are large or small, comes with some challenges. The main one, especially in remote work environments, is ensuring that everyone is aligned. This is Particular when it comes to sales and support teams.
Especially for sales and support teams, this is a fact. You can streamline your operations with a cloud business phone system that combines everything in one place.
Advanced Business Phone Features To Boost Productivity
Auto attendant
One of the most helpful features in a business phone system are automated operators who direct incoming callers to appropriate departments by pressing a number on their handset.
In this way customer satisfaction increases as calls are directed to their intended recipient without the involvement of front office staff.
Call Logs
A phone service software keeps a record of the date, time, caller ID, duration and status (transferred to voicemail or accepted) of a VoIP call. This data can be relied upon in helping customers understand it as well as for sales analysis. If customers ask for an update you may confirm who took on the first case through the call log.
Call Forwarding
When changing your office’s location or moving to work remotely, you don’t need to worry about updating your phone numbers’ list each time. This is because the VoIP call forwarding feature diverts all calls that come through your previous number unknowingly to the caller to your new VoIP device, and you can also use an old VoIP telephone number while making a call from a new device.
Call Analytics
This phone system helps you with VoIP analysis by allowing you to watch calls taking place and make changes on how they are handled as they appear on your screen.
It is handy for your sales team because you might receive details like: Who picked up most phones among your sales agents where you can find leads that are the so-called “hot leads” Similarly, monitoring how a staff member has many calls waiting, you may take some of them to another operator.
Greetings
The announcements when they’re on hold, your customers heard, and this is one of the best features of business phone systems, every time. Painful buzzes are replaced by interesting greetings during which your customers wait. These valuable seconds can be used to catch your customer’s interest-moreover, the typical greeting is set at just 15 seconds long, isn’t it awesome?”
Call Parking
Instead of putting the customer’s call on hold, call parking feature allows you to assign the call to an extension-based virtual parking orbit. Callers who have been parked will listen to hold music as they wait for you to pick up the call. These are good functions for a call center/office or working from home.
Call Recording
Some VoIP business phone systems allow you to record calls. You can save audio to cloud file storage and use conversations for later reference. This feature is useful for employee training. Records of dissatisfied customers can be used to train new employees to resolve customer questions.
Call Queue
When you have to answer too many calls, the call queue feature can help you out. The call queue notifies callers of expected wait times.
Automated messages let you know how many callers are ahead of you and when to expect a response. This act of updating the caller prevents the caller from hanging up.
Deskphone
Many VoIP providers offer a landline as part of their installation package. This hardware allows you to receive, forward, and make calls from your desk.
The good news is that VoIP-enabled devices make calls over an Internet connection, so you don’t need old-fashioned copper cables to install hardware in your office.
Conference Calls
VoIP conferencing allows all employees to participate in important business conversations on one line. No matter where you are, all you need is a dial-in number to join. This feature works like an audio-only conference room that also has video conferencing.
Follow/Find me
Use the Follow Me/Find Me feature to automatically redirect incoming calls from your desk to your co-worker’s desk phone. For example, let’s say your extension number is 452. You can use your coworker’s landline to:
- Dial extension
- Follow me/Find Me Please enter your code and password
- Answer a call using a coworker’s landline
HD audio
Telephone systems with HD Voice capabilities provide twice the voice quality of traditional calls. This feature allows you to hear as if you are sitting next to your customer in the same room.
Not only can you record crystal clear audio, but you can also upload your recordings to a transcription system and receive a printed copy of your conversation.
Hold Music
You can create custom music by uploading audio clips to her VoIP phone system. This music plays to callers after they put the call on hold.
This allows the person on the other end to listen to you instead of assuming the call has been disconnected.
International calling
VoIP devices allow you to make international calls regardless of the recipient’s location. The best part is that you don’t have to pay extra for international calls as you use data according to your device’s monthly quota.
This feature is very useful when doing business in different countries.
Instant Messaging
Some of his VoIP phone systems include desktop and mobile apps that facilitate instant messaging (IM). Instant business messaging increases productivity by allowing employees to respond to inquiries immediately instead of waiting hours for an email response.
Providing IM functionality allows you to communicate using a single communication platform instead of having multiple apps mixed together.
Managed Caller ID
It’s important to provide your business name on your caller ID because your customers may not answer your call if you can’t identify the caller. Some phone systems allow you to add your company or employee name to your caller ID. This is beneficial for sales teams.
Curious how to do it? Customers can use caller ID to return calls even if the call is missed.
External/Internal Call Transfer
This call forwarding feature allows you to transfer calls to an outside line or extension. Call forwarding charges are calculated based on where the call is forwarded to. Call forwarding via VoIP to devices such as mobile phones is usually free.
However, standard charges may apply if calls are routed to a non-VoIP system.
IP Phone System
An IP private branch exchange (PBX) is a feature that allows employees to receive incoming calls from landlines. Connect calls from VoIP-enabled devices to your local connection.
You can also transfer calls from your device to colleagues via your extension. This means callers can talk to anyone in your call center or office by simply dialing a number.
Text Messages/SMS
If your office phone system has text messaging enabled, you can easily send and receive text messages using VoIP-enabled devices. This ensures seamless business communication through a single internet-based platform. Business SMS feature is very useful if your team consists of remote employees. You can send messages when your mobile phone signal is weak.
Unified Communications
Unified communications packages include conference calls, voicemail, email, text messaging, fax, and video/voice calling. This is a full service package that requires the use of multiple VoIP-enabled devices.
It’s a good idea to check the cost upfront, as it requires more connections and hardware compared to traditional phone systems.
Published: February 24th, 2021
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