2020 is really an unforgettable year for everyone as people have witnessed unexpected changes in every field of life due to Covid-19 pandemic. Business communication system has not left unaffected from this pandemic situation as work from home or telephony became the trend to engage employees to work in order to move forward the business.
In this scenario here are 7 essential Business Phone Features you need to run your business gracefully in 2020:
IVR : Interactive Voice Response (IVR) is an automatic and computer operated phone system. With this feature you can engage a Virtual attendant to interact with your customers that allows your customers to type different inputs to reach out to the relative representatives of the concerned department.
Business SMS : Also called as Bulk SMS. It is a feature that allows you to send a msg to a large number of audience at the same time. Business organizations or enterprises that want to promote their products or services can use this feature so well.
Call Recording : Enables your employees to quickly record incoming or outgoing calls. It also allows you to automatically record your inbound calls that are the witness of your customers interaction with your representatives, store your customers data and also allows you to analyse business sales data.
Conference Bridging : It is required to conduct business meetings to collaborate with employees and partners to discuss new services and plans. Conference bridging allows you to conduct and host Virtual Business Meetings on cloud platforms with the enhanced video quality for boosting the effectiveness of your virtual meetings.
Mobile/Desktop app : Mobile or Desktop application which is called as SoftPhones makes your employees devices into an extension of their office desk by allowing them to seamlessly use all the features of our Cloud Business Phone System from any place.
Call Barging : It can be defined as a call monitoring service. It allows you to collaborate between calls while your agent is interacting with a customer to ensure reliability for your customer and assure that they meet their needs.
CRM integration : CRM integration works to integrate your CRM systems with our business phone system and helps you to develop new and enhanced services which your customers desire to select. Moreover it helps you to build better relationships with your customers.
Vitel Global Communications is a leading business communication system provider that provides customizable plans which you can select according to your business needs and our all plans comes with bunch of robust business communication tools and highlight that accelerates your business to meet its goals.