What are the differences between UCaaS and VoIP?

“UCaaS vs. VoIP”

Before implementing any latest technology in your organization, one must understand the concepts related to the technology like its definition, how it works?

What is VoIP?

VoIP, which stands for voice over internet protocol, is basically a telephone connection used by organizations for communication purpose. This proven technology is successful thus accomplishing high demand in the present days because of its flexible and powerful features additional to its advantages over traditional phone system.

A VoIP phone system is the latest technology that converts analogue voice signals into digital signals over the internet. This conversion of analogue to digital signals is done through a VoIP server which in turn connects calls to other telephone networks. Before making a phone call using VoIP, you must have a business phone number app or VoIP adapter which receives the analogue audio signal in the form of input, thus by converting it into a digital signal as output. This digital signal is sent to the VoIP phone service provider using the internet, which is routed to your phone.

To make unlimited calls through VoIP phone system, you just need a high-speed internet connection which includes a router and a modem and stay connected.

What is UCaaS?

UCaaS means Unified Communications as A Service is a collaborative technology bringing all the communication platforms on a single platform delivering services like VoIP calling, fax, team messaging, audio, and video conferencing to attain all your business needs.

Advanced features integrated with the phone system like auto-attendant, call recording, call forwarding capabilities that are useful for creating groups, achieving goals in time.

Advantages of UCaaS:

High accessibility

Vitel global phone system can be accessed by the users through intuitively developed apps which allows to make and receive calls from any device irrespective of your location. Download the app from vitel global desktop app or mobile app for either android or iOS.

Security and reliability

Data transmissions are encrypted on both endpoints of the network so that the internet calls or data transmitted over the internet are safe in transmission. Data stored in the data centers avoids redundancy, thereby avoiding service disruptions.

APIs and integration download the app from vitel global desktop app or mobile app for either android or iOS.

We provide diversified VoIP phone services through open APIs that helps you to integrate team messaging, digital voice and other apps, business apps and workflows easily for increased productivity.

The varied communications unified delivered as a service by the Vitel Global for small to big businesses are:
Voice communications

The basic functions that are delivered with the voice communications:

• Call recording
• Call routing
• Conference calling
• IVR
• Media streaming

Key benefits of voice communications

Easily configurable:

Voice communications help the organizations to build upon multiple solutions rather than locking them into a single solution to serve the needs of their customers. Businesses approach communication for upgrading the existing solutions integrated with the voice platform for making calls or messaging their target customers.

Cost effective:

Voice communications are a cost-effective way of reaching your target customers and improve the customer experience as you need to invest exceptionally low operational cost for the integration of voice to your application.

What is a messaging platform?

The service that enables developers to implement and integrate various messaging technologies in an application through a single programmable interface is referred to as “messaging platform”.

The main implementation of messaging is done by a third party provider who can access global systems that allow SMS or MMS channels. The entire infrastructure is executed based on PaaS cloud model which doesn’t require backend system unlike other messaging channels.

Use case of a messaging communication platform:

sends bulk text messages for marketing purposes like promotional offers related to the products straight to the customer’s mobiles.
• Tracks updates related to courier or delivery services.
• Sends SMS notifications related to your products and their delivery details to the end users.
• supports sim-enabled devices.
• It includes IP or http-based capabilities in your message.

This communication platform performs actions like sending messages, accessing messages and managing messages on a client device.

SMS communications:

The other communication platform that can be embedded in your marketing channel is the one which sends large volumes of text messages to unlimited users.

The SMS platform helps to integrate short message service to your existing platforms to send or receive SMS quickly through an application or any website.

Key benefits of implementing SMS:

• conduct campaigns for marketing purpose by connecting it with the big data and analytics applications stored.
• track campaigning results
• text messages are sent to the customers in the user’s preferred language.
• no missing of message delivery for the end users
• detailed insights and analytics
• verifies quality of messages that need to be delivered.

Advantages of two-way SMS platform:

The amazing benefits achieved through SMS communications that strengthens the marketing ideas and strategies that helps to access any service of the service providers from your personal dashboard or application.

No manual effort required:

If your business intends to send the same message repeatedly to the customers, then SMS platform helps to send messages without depending on manual labor anymore.

Scheduled messages:

Send messages scheduling them to deliver to the target customers over a stipulated time so those users can receive messages on-time, alerts, updates, and reminders with zero effort.

Thus, repetitive manual tasks are reduced for the employees of business so that they concentrate more on other critical tasks and improve productivity of the organizations.

Tracking:

The SMS tracks the message status like, on time delivery of messages, whether the messages are delivered or not to the customers, and if not delivered, then the reason behind the issue will be rectified.

Organizations or businesses are benefitted with tagging, thus helping the customers response with the exact message.

Flexibility:

SMS platform helps in developing and improving the marketing strategies by allowing the business to access the components of the respective service provider’s gateway, thereby upgrading your applications in your own way. SMS channel is said to be very flexible because you can send and receive bulk messages through the application.

Reliability:

SMS communications are highly compatible with all the platforms and real time applications existing in the system that help to send thousands of messages from any device like mobile, laptop and desktop to the targeted customers.

Vitel global’s unified communications will help your organizations to achieve goals by organizing the marketing campaigns in a systematic approach to reach the targeted customers at the right time. The marketing strategies tracking also helps the organisations to support an interactive user interface by sending repetitive messages thereby reaching its targets for obtaining the best results.

What is an MMS Gateway?

The next level communication service which defines set of instructions that enables applications or files to send multimedia messages through the proper channel is refereed as mms gateway.

What is the meaning of MMS communications?

The MMS communications integrates bulk multimedia messages to your existing software and applications stored in the system.

Vitel global delivers services mainly focusing on small businesses to increase their productivity and expand their business globally by getting connected with their clients through our internet phone calls or VoIP phone system.

Contact Vitel Global For VoIP Phone
Contact Vitel Global For VoIP Phone

 

 

 

 

 

 

Book Live Demo Today: https://www.vitelglobal.com/voip-live-demo

Send Your Query: enquiry@vitelglobal.com

Call: 848-500-0060

How AI Change VoIP Forever?

Artificial Intelligence and VoIP

Artificial intelligence and VoIP are significantly had great impact on technology, to be precise in the telecommunications world where artificial intelligence is used for shipping VoIP delivering more benefits, increased efficiency for businesses small to large when compared today benefits achieved only through VoIP technology.

Artificial intelligence is successfully implemented showing tremendous results in various fields apart from telecommunications world and now it has been started implementing and integrating with the VoIP technology where it is used to automate processes in the voice communication operations.

Before learning the impact of artificial intelligence over boy let us know the definitions of both the technologies.

What is artificial intelligence?

Artificial intelligence is the technology used for processing the machines simulating the human intelligence especially computer systems. Artificial intelligence includes expert systems, speech recognition, natural language processing, and machine vision applications for the processing of systems.

Artificial intelligence integrated with the VoIP is mainly operated for the automation of processes is mostly successful in the area call centers.

Call Center Systems

Artificial intelligence integrated with the VOIP changed the operation structure of call centers making many improvements like

 routing of calls
ability to detect the mood of caller
 alerting the agent directly in the customer call itself depending upon the complaint
 faster retrieval of the customer information call
 lowering call cost
highly flexible
receives large volume of calls
saves agent’s time
 Directs calls automatically and quickly
 Integrates with AVR, Automated Voice Response
 Retrieves customer information quickly like past and recent transactions, complaints and many other details

Chatbot Systems

AI is integrated with the chatbot systems that performs actions like

 Performs actions like receiving instructions through text or voice
 Easily integrated with the human interaction
 Performs pre screening
 Routes the calls
 Book appointments
 Set up meetings easily
 No manual directions are required
 Analyses data in a quicker way
 Lowers call traffic by machine learned techniques
 Decodes complex interpretations of the customers thus saving time of both business and customers

So, implementing and integrating VOIP with the AI technology helps any business to be more productive when compared to the application of VOIP technology in your business as advanced technologies make your business more productive and more efficient.

Contact Vitel Global For VoIP Phone

Book Live Demo Today: https://www.vitelglobal.com/voip-live-demo

Send Your Query: enquiry@vitelglobal.com

Call: 848-500-0060

How to Choose the Right Business Phone System

VoIP  Business Phone

One of the dominant, successful technology implemented in the communication world replacing the traditional phone systems is VoIP. Voice over Internet protocol (VoIP) is a new way of communication technology implemented in businesses or in residential areas. It is a technology that allows users to make telephone calls over an IP network or the internet by sending sound packets between the receiver and the caller. The communication process in the VoIP technology follows the process of sending data packets over the best path avoiding jitters and latencies.

Businesses small to big have changed the style of communicating with their clients mainly residing out of the boundaries. There are many benefits provided by the organizations bringing huge profits compared to the implementation of traditional phone system bills.
Before learning the benefits obtained through the implementation of the VoIP system in your business, let us see what VoIP in technical terms is? working of VoIP, and other details.

What is VoIP?

VoIP stands for voice over internet protocol, also called IP telephony. It is a process of delivering voice communications over the internet. VoIP converts analog voice signals to digital signals using the internet. This technology is becoming popular day by day because of the many benefits and advantages delivered by the VoIP phone system. The VoIP phone system has become a remarkably successful communication tool in diversified business areas.

Types of VoIP Phones

There are two types of VOIP phones which can be setup for your business communications requirements

  • Hard phones
    Hard phones are like traditional phone systems which can be set up on your desk that can be used for

    • Access voicemail
    • Forward calls
    • Uses handsets, Bluetooth, headsets, and speakerphones
    • Arrange conference calls
    • Call blocking
  • Soft Phones
    Softphones mean making calls through apps installed on your computer, device, tablet, or mobile phone.

VoIP Working Process

The VoIP phone system implements packet switching technology that converts analog voice signals into digital signals or voice over the internet.

  • When a VoIP phone receives the digital signal from another VoIP phone, it classifies the digital data into information packets by putting the destination address on each data packet.
  • After the router receives data, it reaches the destination using the shortest path.
  • The data packets are converted again into voice or sound at the receiving side by putting the data packets in the correct order.

Features of VoIP phone

The features of the business VoIP phone system delivered by the VITEL GLOBAL phone are

  • Call Barge
  • Automated Call Distribution
  • Call Recording
  • Online User-Interface
  • Call The queue
  • Live Call Monitoring
  • Call Whisper
  • Voicemail Transcription
  • Reporting and Analytics
  • Virtual Attendant (IVR)
  • Call Groups

Benefits of VoIP Phone System

To choose the right VoIP phone system, one must lookout for the best features integrated that make it a powerful communication tool to meet your business needs.

  • No need of changing the existing number you are using in the present.
  • Allows parallel calls to interact with multiple users at a time.
  • Provides access to many features of the VOIP phone system.
  • Delivers higher audio quality.
  • Crystal clear voice.
  • cost savings

Cloud-hosted PBX solutions are high-cost savings as clients invest money only in the services that are required to be handled in the cloud.

  • Time Savings
    The setup time for installation, analysis, and provision is very less compared to the traditional phone system. Time can be saved in server maintenance; up-gradation of software is easy.
  • New hardware
    No need for buying additional hardware as a phoning system, such as an old phone system, can be used as it can be interfaced easily with the existing infrastructure or hardware.
  • Flexibility
    It is very flexible as the cloud PBX system provided by top PBX providers allows anyone to connect from anywhere across the globe using a smartphone, desktop, or PC, which allows employees to work from their homes.
  • Advanced features
    Many additional features like calling control, voice menu, time conditions, call recordings are upgraded continuously with no additional cost and effort.
  • High-Quality
    High-quality voice calls are delivered through cloud-hosted PBX over the internet with better compression rates and high internet speeds which are upgraded accordingly.
  • Scalability
    It provides high scalability as it can easily scale to meet high usage capacity depending upon the user requirement related to resources.
  • Real-time monitoring
  • Security

VITEL GLOBAL promises every business area for delivering the modernized communication platform to reach out to your clients or customers henceforth becoming successful in the market with cost-effective technology.

Every business irrespective of its size are trying to modernize their communication system by learning the commercial benefits obtained through the VoIP which is very inexpensive, easy to install and manage as they can be used from remote offices or homes and save your money.

  • Multiple tasks, single platform
    Employees can work on multiple projects linked to multiple clients into a single system that delivers a single bill thereby avoiding a monthly billing system.
  • Free calls
    Make free calls or internet calls on VoIP irrespective of geographic location which is the biggest saving for your organization as no need to pay additional bills for making international calls as in traditional phone systems that incur separate tariffs for international billings.
  • Get special features with zero cost
    The main benefit of the VoIP phone system compared to the traditional analog phone system is its features which are not included in the analog phone like call recording, call forwarding, IVR as mentioned before that doesn’t incur any additional charges to the organizations.
  • Tie-up with the best VoIP provider
    Vitel global provides the best and affordable business phone system to make and receive local to international calls at standard rates thereby reducing huge telephone bills.
  • No additional lines
    If you are planning to expand your business then there is a high increase in demand for communication with the clients who reside over the boundaries.
  • Unified communication
    No need to have a separate communication platform for clients and businesses working from office or from other remote locations as the teams working on a single project can communicate easily utilizing the advanced features of the VoIP business phone.
  • Handle multiple projects
    Organizations can achieve high productivity by handling multiple projects as they can meet the deadlines on or before time as you need not handle separate networks for voice and data.
  • Invest in VOIP of your choice

Organizations can implement hosted VoIP or premise VoIP systems, where you require an in-house expert to maintain the premise VoIP phone system, and hosted VoIP service provider takes the complete responsibility of managing the VoIP calls on a monthly or annual basis.

We suggest the organizations go for hosted VoIP provider as it is reliable, cost-effective, and easy to set up and manage.

Contact Vitel Global For VoIP Phone

Book Live Demo Today: https://www.vitelglobal.com/voip-live-demo

Send Your Query: enquiry@vitelglobal.com

Call: 848-500-0060