5 Assured ways to Increase Employee Engagement using Cloud-based PBX.

Cloud PBX services are taking more love from the businesses growing by depending on the communication.

Internal communicational issues have been drawbacks within the industry, but no strategic advances were found during any sessions.

All these issues are since the internal communication channels which the companies are using might be outdated or not keeping up with the latest technological trends.

This can be overcome by switching to advanced solutions like Cloud-based PBX. A few features are discussed below:

  • IP Phones
  • Data centres are off-site
  • Flexibility
  • Affordable plans
  • Easy Maintenance

IP Phones:

This is a fantastic way to connect with the people in the organization, with the introduction of IP phones, the entire process is now going online, which means the user engagement entirely depends upon the speed of the internet connection.

The company-related data can be transferred through the cloud services as well as the conversations related to the tasks are made on the IP phone, which is an integral part of cloud services.

Data centres are off-site:

When coming into space is a massive issue for any company. There are dedicated rooms for all the office-related departments, and having a unique space to host the communication equipment is not an easy task.

To overcome this hurdle, the cloud-based PBX has its data centres placed off-site, which means there will be no need to worry about the data hosting or providing the service. All these are taken care of by the provider.

Flexibility:

The usage of the applications associated with the PBX system is much more flexible and almost all PBX providers are well aware of the cross-platform issue. They have come up with an idea to introduce mobile and desktop applications.

Affordable plans:

We provide the most affordable plans available to choose from. Depending upon the requirement of the business and deciding whether it is a small or a large business, the plans are made customizable and let the clients choose the best one suitable for them.

Easy Maintenance:

If you are using a service, it will involve the various equipment, and they all need to be present physically on the site.

With the Cloud Pbx phone system, the materials we require are phones and other adapters. The rest of the managing services are done online and hosted on the cloud. When coming to maintenance cost-wise and effort-wise, this kind of PBX is easy to maintain.

Let us see the 5 ways which are reliable to increase the employee engagement using the PBX services:

  1. Better communication with the employees
  2. Real-time discussion through group meetings
  3. No place for miscommunication
  4. Data security
  5. Engaging sessions with the best features

Better communication with the employees:

In a business, there will be a time when a few persons from the team are working from different locations, and communicating with them becomes a huge challenge.

Those challenges will include the worry about the data charges, connectivity issues, and network issues that arise without any information.

Such setbacks are said to be solved with the help of cloud-based phone services. Communication can be done quickly with any person residing at any place without any interruption because these are the services that are run only based on the internet connection.

Real-time discussion through group meetings:

Group meetings can be a better way to overcome the challenges involved in organizing the meetings. During such meetings, the presence of every employee in that meeting is mandatory, and with the cloud conferencing options, the real-time discussion is done. Group meetings can be organized with the help of the PBX phone system

No place for miscommunication:

Miscommunications can ruin the business without any doubt. There will be many challenges that have to be faced by the employees during an important conversation with the teams or the management. Such gaps can be filled easily with the help of the business cloud phone service. The matter which one needs to convey can be communicated easily without any confusion. 

Data Security:

Securing the data is one of the key protocols in any company. This can be easily done when a company switches to the best cloud PBX services from the traditional model of the communication system. So, when coming to data security, these cloud modes of communications will make the industries feel safe.

Engaging sessions with the best features:

There are many features available with the Cloud-based PBX. Most of the features are available with Vitel Global Communications, which ensures significant features like call recording and call forwarding. The sessions which are conducted by the management make the meeting more engaging.

Conclusion:

Businesses are wondering why their competitors are ranking high in sales and other platforms; all this is possible because of the best employee engagement.

When the teams are connected in a loop, innovative ideas and other information related to internal business affairs are said to be shared without any delay. This will assist the employees in working together collaboratively. With the cloud-based PBX, things are made much more accessible.

Cloud PBX API: How Does it Work?

Business communications play a vital role in creating a benchmark for your brand in the market. The increase in demand for voice solutions has increased the demand for sophisticated features integrated with VoIP systems. Our blog target is to explain the best Cloud PBX solution for small businesses that can be easily integrated with the existing applications using APIs.

It’s not easy to storm a famous victory overnight, one must strive hard to reach the utmost expectations of the client. Many such service providers are providing excellent services in the market, but the decision-making about with whom they need to get associated is in the hands of the business.

Before deciding to associate with the best providers let us learn the following concepts:

What is a Cloud PBX?

These systems are designed and innovated for serving office communications doing multiple functionalities like calling, messaging, and many others through the integrated powerful features of cloud PBX setup.

PBX stands for private branch exchange and is used by businesses for transferring calls within and outside the office premises. It has been showing tremendous successful results in the small businesses that are available in different forms integrated with different features.

Types of PBX:

  1. Traditional PBX: It is the setup connected with the coppered wires within the office premises.
  2. Hybrid IP PBX: It is an on-site IP PBX system associated with the cloud too.
  3. On-premise IP PBX: This IP PBX setup is used for residential and business communications allowing to make modifications depending upon the business requirements.
  4. Hosted IP PBX: It is also referred to as Cloud PBX or Virtual PBX Phone System that hosts and manages using the internet on the cloud.
  • VoIP setup converts the sound into digital packets that travel over the internet to the Cloud PBX provider who routes the data packets to the defined destinations converting the digital packets into the voice.
  • Businesses to be more precise small businesses couldn’t afford the PBX machine setup on-premises which is expensive so this is the best solution that is hosted and managed by the hosted PBX service providers.
  • The implementation of the above service is easy and fast.

Benefits of Cloud PBX:

The advantages of this service in the small businesses are as below:

  • Improve your business standards: Businesses should not only concentrate on the profit lines but need to focus on the performance of their team members. The more efficient the team members are the more productive the business standards get improvised.
  • The latest technology helps the employees to work more smoothly compared to the communications done over the traditional PBX systems, for example, dealing with clients of your business, scheduling meetings and many other tasks that need to perform through the communication tools is easy peasy.
  • Affordability means a lot to small businesses: Costs incurred over the infrastructure are less compared to the traditional wiring tools used in the past decade thus helping to save your business budget more and more.
  • Powerful features help in powerful communication: Powerful features are integrated with the Cloud PBX Systems that help to manage internal and external tasks easily by doing parallel activities at a time.
  • Easy to join, meet and chat: yes, conduct conferences or meetings with your clients and employees securely.
  • Stay connected to your clients in an easier way: connect your clients from any place and any device that is accessible over the internet.
  • Flexible: Cloud PBX is flexible thus allowing you to work from out of the desk or when you are on vacation easily as the internet is available across the globe so just in any emergency one can attend the calls flexibly.
  • Integrations: Businesses maintain customer and client applications that need to be integrated using cloud PBX APIs.
  • Good quality: Get HD quality audio avoiding call drops as in the case of traditional calls.
  • Tough times handled easily: Very useful mainly on the pandemic days for managing the business tasks from home.
  • Unified communications: Get solutions for multiple issues raised during business challenges by bringing multiple products on a single platform like instant messaging, audio conferencing, video conferencing, and many more increasing the productivity of your business.

What is SIP Trunking?

SIP, sessions internet protocol trunking means routing the VoIP calls to the defined destinations or receiver over the internet through the SIP Trunk. This process of routing calls reduces the infrastructure implementation issues as your company can install multiple channels to the existing PBX system using the internet by the SIP Trunk provider.

It is successful as it provides multiple benefits to the company, have a glance over it:

Say seven Nos while using SIP trunking:

  1. No barriers: Expand your company communication structure across the globe as the SIP trunking process cost-effectively defines zero boundaries.
  2. No risks: planning to add more users or clients then now don’t worry about modifying the additions, just add any number of users with zero additional cost.
  3. No burden: Don’t hassle your networks by subscribing to different providers for voice and data services as no overlapping of networks can be seen in this.
  4. No recurring costs: save money by paying fewer tariffs to make local to global calls.
  5. No office desks working: start receiving calls through the SIP (Session Initiation Protocol) trunking process even when you are out of the office with the same local number.
  6. No more performance complaints: good training over the infrastructure helps your employees to perform expertly as it is very easy to understand and manage thus increasing the productivity of your business.
  7. No separate communication channel: unified communications integrated with the SIP helps your business to perform multiple tasks like using voice, text, and fax at a time.

SIP in VoIP:

SIP Trunking is the standard process of enabling VoIP calls over the internet using the sessions internet protocol. VoIP integrated with SIP is the best solution for small businesses as it is entirely managed on the cloud.

What is Cloud PBX API?

It interfaces integrate third-party applications and servers whereas PBX generates reports that are sent to the third parties automatically.

Quick Conclusion:

Replacing old legacy phone systems needs to contribute more than necessitated for the businesses helping in successful collaboration with your customers in a flexible and cost-saving path.

Vitel Global communications is one of the leading and successful organizations delivering high-quality, reliable, and advantageous communication solutions integrated with powerful features yet available in thriving plans.

Before you upgrade your communications system, please read out the best features integrated with the Vitel Global Communications products listed below:

Features:

  • Auto-receptionist
  • Call Queues
  • Unlimited Calling
  • Unlimited Extensions
  • Internet Fax
  • Toll-Free Numbers
  • Remote Voicemail Access
  • Follow Me
  • Call Forwarding

and many more features, fetch more details on our website.
what else we can render?
Email support: support@vitelglobal.com
Phone support: call us at (732) 444-3132, Ext 2.

Remote assistance: we answer on our website instantly.

We serve diversified solutions and products emphasizing small businesses to accomplish their projects.

Get access from Anywhere, Anytime with Vitel Global Cloud PBX Phone System with an internet connection & be up to date with unified business communications.

Making Business Calls On Your Smartphone?

“Emit and receive business calls from your smartphone now”.
Technology
is booming across the globe, replacing traditional communication tools, and executing tasks in a quick way for any type of business field and size. Any business area requires a powerful communication channel that helps in outsourcing their ideas, helping in expansion across the globe.

The more powerful the communication channel, the results will be that expeditious. The latest, modest and successful technology that has brought a great revolution in the business areas that have experimented by upgrading their existing systems is “Cloud PBX API” services.

Interested to find out more about this technology, then let’s get started.

What does a PBX Cloud mean?

A Cloud PBX system is a virtual phone system used for making and receiving business calls using the internet. PBX stands for private business exchange used for internal communications through extension numbers within office spaces.

This internal communication channel can get connected to the VoIP technology or PSTN for making calls outside the office space also. The major difference between the PBX connected to the PSTN and PBX connected to the VOIP technology is VoIP uses the internet and PSTN follows the circuit-switched network connected to the offices and the residence through the copper wires.

  • Cloud PBX is also referred to as VoIP PBX, IP PBX, virtual PBX, or hosted phone system that is installed over the systems connected to the internet accessed using softphones, desktops, laptops, and other access devices.
  • The cloud PBX system maintained, managed, and hosted the servers which means mean hardware and software services through the internet by the cloud PBX providers.
  • It is mainly implemented in the small businesses replacing traditional phone systems where they put restricted budgets on communication tools or infrastructure.

Cloud PBX benefits:

  • Budget-Friendly: Cloud PBX systems don’t require on-site hardware equipment and have no maintenance issues saving huge investments for your organization.
  • Add any number of users: Very scalable there is no limitation for adding several clients.
  • Ease of access: No need to add hardware equipment or additional lines, unlike traditional phone lines in case of adding new VoIP lines.
  • Flexible: Use any device connected to the internet that is handy for you, for example, make and receive calls using the smartphone by installing an app.
  • The experts provide 24*7 support
  • Extraordinary features: Many excellent and powerful features are integrated with the business VoIP phone system like mobile apps, call transfer, and so on. Depending upon the service provider the features integrated with the cloud PBX system differ.
  • No maintenance issues arise as the VoIP service provider takes the complete responsibility of updating the system, routing the calls, and other issues.
  • The best advantage of this technology is you get 99.99% uptime.
  • No data loss occurs even in the case of disasters.

Every coin has two faces, head and tail even in the case of technology have both pros and cons. Let’s see the limited cons of Cloud PBX:

  • Requires high-speed internet connection for better sound quality.
  • Sometimes there is a chance of getting technical errors while upgrading or switching the networks.

What are the business VOIP services?

VoIP stands for voice over internet protocol, which is a technology used for making and receiving business calls using computers, laptops, mobiles, tablets, or through a traditional phone connected with the adapter provided by the company.

Features of VoIP phone system:

  • Call attendant
  • Call queue
  • Call transfer
  • DND
  • IVR
  • Mobile app
  • Number porting
  • Fax over IP
  • Call routing
  • Voice mail greetings

Advantages of smartphones using VoIP:

  • Your business can add your employees’ mobile devices into an extension of the on-premise or cloud phone systems.
  • Easy to collaborate and arrange team meetings from any place.
  • Get connected with your clients even when you are out of place.
  • Access desk phone’s features when out of the office from your mobile app.
  • Save time by accessing one app.

Looking for a reliable, smart telecommunication tool?

The smart- way of communication technology, through smartphones that help your business stay connected with your clients, and customers are now possible through the mobile app.
Benefits of mobile app:

  • Use auto-attendants
  • Cloud extensions are available
  • Use mailboxes
  • Easy to use
  • Easy to manage
  • Connect from any place
  • Scalable
  • Flexible
  • Supports all the VoIP features
  • Low bills
  • No wiring issues

Features of mobile app:

  • Extension dialing location-based on a dialing location staying and delivering laptops-communication smartphone through a, about which
  • Call hold/unhold
  • Conference calls
  • Split calls
  • Address book matching
  • Chat/SMS
  • Call history
  • Location-based
  • Push notifications
  • Voice mail
  • Call recording
  • Blind and warm transfers

So certainly, our readers may become inquisitive in learning about which top companies deliver excellent business VoIP, cloud PBX services, and all other services at affordable costs.

The solution for these tangled questions is VITEL GLOBAL COMMUNICATIONS which offers an API. API means an application programming interface used for developing and connecting existing system applications like office automation, CRM, billing applications, and many others that can now be easily integrated, managed, and accessed over the cloud.

Making business calls using modern technology is becoming flexible right from desktops, delivering laptops to mobile phones as communicating with the team members or clients is now easy as one can handle the technology from their palm.

We deliver excellent VOIP business services and products bringing out unpredictable, peerless products bonded with 100% customer satisfaction.

Don’t think twice, you are just a click away, we provide a suite of collaborative tools voice mail, calls, video chat, and text messaging services useful for communication giving a marvelous experience.

Are you ready to get associated with us? Install our softphone application from the play store available on your mobile devices today.

LATEST HIGHLIGHTS:

CLOUD TECHNOLOGY GROWTH IS PRECEDING IN THE NORTH AMERICA MARKET HAVING A SHARE OF ABOVE 50% BY THE END OF THE YEAR 2020 VALUED AT USD 605.05MILLION.

Why Businesses are Tapped on for VoIP Adoption?

Transformation” always gives good results, particularly in businesses that are in the stage of expansion and reformation then the transformation in terms of technology moves the business into the path of success. Day by day, technology keeps on changing into higher steps, making businesses more flexible and profitable. Nowadays, Business VoIP Services have become a game-changer for small businesses accomplishing business tasks in a short period.

We provide not only the best Business VoIP services but also successful SIP Trunking services in the US market.

What is SIP Trunking?

SIP trunking, SIP stands for session initiation protocol is a part of an application layer protocol that switches your traditional phone system into an internet phone system.

In simple words, SIP trunking over VoIP services set up a connection between the on-premise system and the PSTN (public switched telephone network) to stay connected with the customers or clients across the globe.

We are SIP Trunking Providers who relinquish huge profits to the businesses.

“Upgrade now, rule forever”.

Businesses started implementing VoIP systems for long-distance calling around the year 1995 but once the outputs or profits of the businesses were studied, the implementation of VoIP accelerated at blistering speed.

The purpose of this blog is to put forth information about the reasons behind the tapping of VoIP in businesses for our enthralled readers.

What VoIP services are delivered to businesses?

Before learning about the benefits and the types of VoIP services let us see the definition of VoIP.

VOIP:

VOIP stands for Voice over internet protocol, used for exchanging business communications through the internet. Businesses can use desktops, laptops, smartphones, and even old traditional phone systems connected to the internet. The major difference between the traditional phone system and VoIP phones is that IP Office Phone systems use high-speed internet connection, but traditional phone systems are connected to the PSTN (public switched telephone network).

Why VOIP?

The two main words that must be learned from the customers/our blog readers are why VOIP? And what are VOIP services; meaning after learning about what is VOIP?

Our next aim is to explain in brief why you must go for Business VoIP Solution in your business?

  • Save your money: Your business saves a lot of money in the long run by spending less on utilities and screens by allowing your employees to work from home.
  • Enjoy additional features at zero cost: Multiple features allow the employees to access and execute with zero costs incurred.
  • Stress-free: Your employees enjoy stress-free responsibilities thus increasing the productivity of your business.
  • No delayed work: There will be no delay in your work as one can handle emergency calls or meetings even when they are out of place or on holiday.
  • Do multiple jobs: VoIP helps to do multiple tasks like faxing, messaging, sending documents, and many other activities
  • Highly secured: Your business VoIP calls are highly secured and confidential as the calls are encrypted.

Who is the “Best VOIP provider”?

There are multiple VoIP providers available in the US market that confuse and throw riddles at the customers who majorly opt for google or some other search engines for finding the best among all. We are one of the fastest-growing companies dedicated to rendering exceptional VOIP services for any type and any size of the business. Our only aim is to deliver high-quality services bringing unanticipated results and profits for our associated clients.

VoIP services rendered by VITEL GLOBAL:

You might run a start-up or midsized organization, or an enterprise, we provide excellent VoIP services laying a path to success by implementing all possible solutions we render.

  1. Cloud PBX and VoIP: We offer reliable, cost-effective plans, allowing personal customizations based on the requirements of your business that is hosted and managed on the cloud providing utmost security that can be accessed by our clients from any place at any time.
  2. API Integration: Integrate a variety of applications existing in your systems such as Salesforce CRM and other apps with the application programming interface.
  3. SIP Trunking: We provide SIP trunking to enable your traditional phone system to VoIP phones connected to the internet.
  • flexible
  • cost saving
  • unlimited calling

4. Unified Communications: unified communications is a seamless integration of voice, video, message, and other data applications that bring your entire team onto a single platform.

Features of Cloud VoIP phone system offered by us:

Features play a key role for any VoIP system irrespective of brand image nevertheless we also provide unique features that are compared to other competitors available in the market.

  • Virtual receptionist
  • Music on hold
  • Call transfer
  • Night and day auto attendant
  • DISA
  • Call logs
  • Call back
  • Scalability
  • Flash real-time operator
  • Call recording
  • Call reporting

And many more features are available,

VoIP services we extend:

  • IP phones
  • Email services
  • Internet and data services
  • CRM integration
  • Cloud PBX services
  • Internet and data services

The reformation of your business is possible only by adopting new technologies into your communication system comprehended as VoIP technology which plays a pivotal role in expanding your business.

  • Our goal is to offer excellent services and deliver multiple functionalities targeting mainly the small businesses that can invest less but gain profits is huge.
  • We offer 24*7 customer support to our clients responding accurately to any type of queries right from setup to technology-related ones.
  • We design customized VoIP solutions and services based on your requirements.
  • We provide high security with our encrypted networks avoiding access to intruders and hackers.
  • Premium features
  • Worth for money

How do we support it?

  1. We support through email, mail us at support@vitelglobal.com
  2. Phone support is done by the expert team
  3. Technical assistance

So, grab the exciting offers as you are just a click away, for more details visit our website.