VoIP Call Quality & Troubleshooting for Beginners

It’s likely that your company already uses VoIP phone service. If not, you should be for many reasons than just the VoIP call quality. A reported 37% of companies used VoIP in 2017, and this percentage is rapidly increasing. What you should know is as follows.

What makes VoIP call quality and VoIP phone service so great?

Several things are involved here, among them here are a few examples.

Spend less money: No more ordinary or traditional phone lines. This results in significant monthly phone cost reductions. With remote employees, real estate and overhead expenditures are decreased.

Costs of maintenance. VoIP functions differently from conventional phone systems. Hardware maintenance is not as necessary. Additionally, VoIP troubleshooting can frequently be done remotely to avoid an expensive service call.

Accessibility and portability: Your VoIP Phone System can be used if you have an internet connection. There is no need to offer clients your home or mobile phone numbers because your number follows you. You can make and take calls whether you’re at home, in an airport, or at Starbucks.

Call Excellence: VoIP calls sound as good as or better than traditional phone calls when using a robust internet connection and lots of bandwidth.

Flexibility: Using many temporary users to make calls? No issue. Cloud IP Phone System let you add an unlimited number of users. The only restriction you have is network capacity.

Video conferences and calls: VoIP already includes the ability to stream video. No more services or technology are needed. Learn more about your remote employees or have a face-to-face (video) conversation with your newest client.

Vitel Global succeeds in following all the above mentioned suggestions.

The Voice over IP service has all these fantastic advantages. But what about the customers and your staff? Imagine a situation where employees are free to move in your office as they like.

They are either closing a transaction in the lounge or watching video training in the conference room. They are not tethered to a desk and a large phone.

The person who has a sore throat can return home and finish the rest of the day there. He can bring his phone and work with him. Leaders of call centres can easily keep an eye on call volume and queues. They also can work from home or their office.

The era of complex call and queue maintenance is over. Your leaders are capable of handling call routing and queue creation on their own. You don’t need to employ someone to do difficult programming. You can create brand-new, aspirational KPIs. Those KPIs won’t be an issue. Your staff has the resources and adaptability needed to provide top-notch phone support for your clients.

Additionally, we wish to set you up. Our elite team can demonstrate to you how a VoIP system will change your company. No technical jargon is used here. You’ll find lucid, simple-to-understand information with us. We will converse in your tongue.

But how reliable is VoIP service?

The quick response is yes.

What is so fantastic about VoIP? It’s not brand-new, which is a nice thing. I hear folks remark, “I’ll buy it in a few months,” each time Apple introduces a new iPhone. Once they’ve fixed all the bugs, of course. Although I normally roll my eyes when I hear them say it, they are not altogether off base.

In 1995, VoIP was created, bringing the concept of unified communications to life. It began as a straightforward piece of software that connected two computers’ users via the speakers. The usefulness of the interface was constrained, and it was clumsy. However, technology was still developing.

The capabilities have increased by the time VoIP became widely used in the middle of the 2000s. Voicemail and video chat were added, the software was more adaptable, and the calls were clearer.

Landline cables were also stuffed into the office closets. Like any wonderful technology, VoIP phone systems can occasionally run into issues. Thank goodness VoIP troubleshooting is simple. Let’s first make sure we grasp how VoIP functions before we get into workarounds for problems.

What exactly is VoIP?

VoIP, or voice over internet protocol, is an abbreviation.

Your speech is translated into numbers when you speak on a VoIP line because it is captured in tiny analogue bits. These figures are compiled into data packets that each include roughly 20 milliseconds of your voice.

These little data packets are sent from your computer or device to the receiver (the person you are speaking to) over the internet. The audio is played once the data is converted back to an analogue signal. Because of how quickly this procedure moves forward, your communication continues as usual. The hosted PBX is where the majority of these technical stuff takes place.

 A hosted PBX is simply the location where your VoIP service is managed. Maintenance and routing are handled by the PBX. The crew is skilled in diagnosing and resolving VoIP problems. They also offer technical assistance and instruction. A few businesses, including Vitel Global, provide Cloud Pbx phone system. With virtual hosting, consumers have even more options.

Is this also how my business operates?

Yes. Whether you use VoIP technology for your home phone or your business phone, it works essentially the same way. Businesses’ worlds are quickly broadened when they adopt VoIP. No longer are employees bound to their desk phones. No longer provide clients with personal cell phone numbers. Using large conference call speakers is no longer a hassle.

Voice over IP makes it simple to interconnect business lines, cell lines, conference lines, and workers from around the world because it doesn’t require analogue phone lines. A VoIP phone system is simple to set up. In fact, you can start working in less than an hour. If you have a virtual phone system set up for a remote team, it is even quicker. You can become online in a matter of minutes without any hardware. You only need to download the app and log in to finish.

So, what are the problems with VoIP?

The typical VoIP issues can be numbered on one hand. VoIP issues can often be resolved quickly. And since they use tried-and-true technology, they are typically easy to rectify.

Problem 1: Jitter

Describe jitter.

Do you recall the data packets I mentioned earlier? In any case, there are a tonne of them around the internet. In an ideal scenario, each data packet would arrive at its destination in the proper order. That doesn’t happen all the time.

Your VoIP call’s quality may decrease if there is a lot of jitters. Calls that have audio gaps may seem scrambled or distorted. On a work call, it’s possible that you’ll sound robotic, which is nice but probably not a good thing.

It’s normal to have some degree of jitter. Your call quality doesn’t change at all because it is typically so minimal. There are limits to how much jitter is tolerated and expected. When is jitter considered acceptable? The basic rule is that jitter should be no more than 30 ms. You’ll experience major call quality issues with jitter of 40 ms.

There is a glaring error. You probably won’t even notice if a data packet is lost or delayed during your phone call and then soon recovered. However, you’ll hear if there’s a more significant delay.

Is it repairable? Examining the network is the first stage in the jitter diagnosis process. A strong connection is necessary for VoIP quality, just like for anything else reliant on the internet. That subject will be covered in more detail later. The next step in troubleshooting is to take a jitter buffer into consideration. Data packets are gathered and stored in a jitter buffer before being sent out at predetermined intervals.

The jitter buffer should maintain the regular, ordered flow of data packets. This preserves the desired level of VoIP call quality.

Problem 2: Latency

What is lag time?

Lag or delay is latency. It is the delay in the audio transmission from the caller’s phone to the recipient’s phone. Calls that are delayed sound echoed.

Because there is a delay in hearing the other person, severe latency can lead to users speaking over one another. The quality of the audio itself is unaffected by latency; what is affected is the callers’ ability to speak effectively. Actual Latency Due to their relationship, jitter and latency are measured jointly. Effective latency is the name of the metric. These numbers are used to measure it:

Latency measured in milliseconds

Jitter duration in milliseconds

The gadget has a time limit of 10.0 seconds to compress and decompress the data.

What delay is then considered tolerable? On the high end, the common guideline is 250 milliseconds. But this is arbitrary. There will inevitably be higher latency on an overseas call than on a local call. Most users are aware of and agree with this.

 A slight lag wouldn’t force you to end a call to India. However, if there is lag while you are speaking to someone inside your building, you might hang up. Is it repairable? Several different problems can contribute to latency.

Using troubleshooting, they can be located very rapidly. It frequently results from network congestion. In addition to increasing delay, network congestion can also increase jitter.

VoIP data prioritisation across your network can significantly minimise this. Those data packets can be moved properly via a top-notch VoIP router. A good router can solve a wide range of VoIP phone system issues.

Problem 3: Packet loss

Define packet loss?

Let’s go back and review our data packets. You recall that your voice is being transmitted in 20-millisecond bursts from speaker to listener. Data packets that are fully lost and never reach their destination, packets that arrive too late and are discarded, or packets that are discarded due to faults are all examples of packet loss.

Call quality suffers when packet loss levels are high. Your audio is literally missing parts, which makes it difficult to follow the conversation. How are packet losses calculated? The Mean Opinion Score (MOS) was developed by the VoIP industry as a metric for VoIP call quality. This rating is determined by the user’s assessment of the call quality.

Is it repairable?

Checking your network is the first step in diagnosing VoIP packet loss.

Packet loss can be caused by a crowded network. Your bandwidth might be severely strained by downloading files, sending bulk emails, and making VoIP phone calls. (You shouldn’t watch Disney at work because of this.)

Your network starts acting strangely whenever it reaches its maximum bandwidth. Errors begin to appear in files, or they are squeezed out and lost. We are therefore lacking data packets. Simple measures such as:

Don’t rely solely on Wi-Fi for internet access. The hot spot on your cell phone won’t do.

Make sure your bandwidth is sufficient. Use of VoIP over a dial-up connection is not recommended.

Reduce network traffic congestion. It’s not a good idea to download music, watch a movie online, and send a large email attachment all at once.

Problem 4:

A bad internet connection

I am aware that I require a strong internet connection.

You most likely do, yes. But did you know that VoIP traffic isn’t supported by most internet service providers? The typical ISP is designed for file uploads and downloads as well as web browsing. Certain protocols are necessary for sending audio data packets, but your ISP might not be offering them.

A robust, quick internet connection with enough bandwidth is necessary for a VoIP system. Without it, you can anticipate experiencing the VoIP quality issues we’ve discussed.

Questions that are frequently asked I already told you that troubleshooting VoIP was easy. Much of it is very easy to complete on your own. (But keep in mind that Vitel Global offers fantastic assistance if you need it!) Let’s look at five often asked questions by VoIP users. The solutions are completely free.

Q1. I’m not receiving any calls.

A: The following are typical reasons for not getting calls:

Power failure

No access to the internet

Signal blockage by a firewall

Lack of power Your VoIP system won’t work if the power is down, just like any other piece of equipment.

To ensure that they never completely lose electricity, the majority of enterprises rely on battery backups or generators. Check your cords and outlets to see whether the power outage is isolated. Lack of internet access all your network-dependent processes stop working if your internet goes down.

Perform some visual troubleshooting initially. Verify that nothing is broken, unplugged, or out of order. Power cycle after that. Contact your ISP if you’re still unable to connect to the internet. Signal blockage by a firewall Make sure the firmware on your router is current. A straightforward router update can solve a lot of firewall problems. Ask for assistance with VoIP troubleshooting if you’re still experiencing issues. Contact the help desk of your VoIP provider.

Q2. I can access the internet, but I can’t place calls.

The dial tone is absent. A: Often, this is a problem with the equipment.

An apparatus has lost electricity.

A splitter or phone cable needs to be replaced.

The VoIP is being interfered with by another device or system.

Make sure your phone still has power if a gadget has lost power. Make sure your wireless headset is charged if you’re using one. defective splitter or cable Look over your cords. Reconnect them after unplugging them. Try replacing the cable. Third-party voicemail and caller ID can hinder with your existing VoIP service. Something is interfering with VoIP. VoIP problems can also be caused by security systems. Consider turning off these features. What if I keep running into problems? Here we are! To find out how switching VoIP providers might benefit your company, get in touch with Vitel Global. Don’t abandon VoIP because of few issues. Changing phone systems might be difficult, but our outstanding service makes the change simple.

You could have anxiety when making the transfer to a VoIP phone system. After all, your current setup is flawless. But does it provide you the potential to fundamentally alter how you conduct business?

You probably don’t remember the catastrophes that happened when VoIP technology was first developed. Due to advancements in technology, VoIP is now a reliable and secure corporate solution. There is a VoIP solution for you whether your team consists of 10 or 10,000 employees. Your phone system ought to help your company, not hinder it.

Our experts at Vitel Global respects your patronage. You can save time and effort thanks to our excellent support. You put work into expanding your company; our organization will put time into providing you with a robust VoIP phone solution to help you do that. Nobody ought to be concerned about their phone system. It’s time for a change if you do. Did you know that we has some of the best ratings and most satisfied clients in the business? Our support team takes pleasure in making the greatest use of your valuable time. You won’t often have to wait on hold because 95% of their support calls are answered quickly.

How was that for respecting your time? When you contact us you may anticipate finding out about specialised solutions for your company. Here is what they have to say. Find out more about how Vitel Global can advance both your phone system and your company.

Differences between the call center and contact center.

CALL CENTRES ?

  • Call center is the place where the service agents render support and services to the customers coming up with issues or queries related to their company products.
  • Call centers support their customers through phones
  • The agents rendering services through call center are well trained and professional
  • They perform functions like giving training, call quality assessment, workforce management and others.
  • Call centers support the technology ACD means automatic call distributor
  • The call centers mainly concentrate on customer satisfaction over the calls attended.
  • Call centers are data-driven means the calls answered, missed are stored in the databases.
  • Call center agents can handle a single call at a time.

CONTACT CENTRES ?

  • Contact centers reach the customers through social media, messages, email, live chat and more apart from phones.
  • Contact centers can shift from one media to another media channel easily during the interaction.
  • Contact centers can handle two or more customers issues at a time by a single agent.
  • Supports multichannel support

Single channel vs Multiple platforms

Contact centers: Supports and resolves customer queries received from multiple social platforms.
Call centers: customer issues resolved through phone calls only.

No. of issues
Contact centers:
number of issues resolved are more and quick by the contact centers through email, phone, chat bots and other social media.
Call centers: The number of issues resolved are limited as they are resolved through live calls compared to the contact center.

IVR vs Chat bot
Call centers support the IVR system where customers select the options in the call depending upon their issue to register the complaint or can talk directly to the agent.
Contact centers support chat bot systems where agents deliver the solutions to the customers directly on the chat bot and if the customer is not happy with the solution, then the agent leads the call directly to the relevant technician.
Automation service

Contact centers follow the automation technology to route the customer ticketing process which includes giving priority to the tickets, categorizing the tickets, updating, and streamlining the issues are done automatically.
Call centers don’t implement automation services.
Software integrations

Contact center supports software and data integrations that help to resolve the issues quickly, retrieving the data of the customer and others can be done easily.
Call centers don’t support data and software integrations as they function completely on phone calls.
Multiple ways

Contact center approach customers in multiple ways
Call centers reach the customers only through phone calls.
Call Waiting

Contact centers do not allow their customers to wait in the call queues
Call centers make their customers wait in queues as they rely only on phone calls.
Approach

Contact centers follow a proactive approach
Call centers follow a reactive approach
Efficiency

Contact center’s efficiency is high as they handle more customer issues from different platforms and sources
Call centers efficiency is average as they handle average queries of customers compared to contact centers.
Traditional vs modern

Contact centers follow modernized technologies and approaches to reach the customer queries hence referred “modern centers”.
Traditional centers are nothing but call centers that use old approaches to resolving customer issues through phone calls.

These are the few differences between call centers and contact centers that prove that organizations must go for contact centers when compared to call centers to become efficient, quicker in resolving and supporting customer issues.

Build Best with the Best….

Best Voip Business Phone Services

Build the best with the best! Vitel Global Communications as a leading VoIP service provider offers world-class communication services with 100% assurance of quality and complete reliability. Let your business own the best strategies and magnificent technology to achieve the business goals set before. We offer everything, your business needs to be a successful entity by enhancing your communication channel and helping your employees to perform better than they did ever before. There are plenty of options for VoIP service providers in the market.

However, Vitel Global has proven its capabilities to deliver the best results and elevated various small businesses to higher levels. We understand the market and develop the products accordingly. So that our clients could stand out as the best in midst of their competitors.

Vitel Global has made it easy to integrate its VoIP services with your existing communications platform or CRM/ATS software. Get access to Full PBX capabilities utilizing an easy interface at affordable price points. As we have eliminated the costs of a traditional phone closet and you can enjoy low monthly phone bills. Our customizable plans are designed in a way that suits best for every size of business. Our cloud communications can effectively establish the best VoIP and premium cloud PBX services for you by letting you do the calls and receive them along with unlimited configuration feasibility. Get all the state-of-the-art features including Conference Bridging, Call Recordings, Ring Groups, CRM Integration, and many more. So get your connection today and expand Your Business along with cut costs and Hosted PBX Unlimited Plan.

Vitel Global Communication presents a high-quality phone system that simply works….

Best Business Phone System Provider

Vitel Global Communication presents a high-quality phone system that simply works. We understand that there are a plethora of options for business phone system service in the market. However, what makes Vitel Global stand out from all those options is the great accessibility to all the trendy communication features, dynamic and affordable approach to meet all business needs.
We worked on the latest technology to bring the easiest way to use all amazing features combined in a single platform. You can easily manage business tasks along with effective monitoring of employee’s performance.

Vitel Global lets you enjoy Full PBX capabilities utilizing an easy and interactive interface. Our customizable communication plans are proven beneficial for all sizes of businesses. And small businesses can get a boost by saving on their bills. As Vitel Global eliminates the cost of a traditional phone closet. You can control what you are paying by selecting the relevant plans and services for your business. Enjoy low monthly bills and you can also access the VoIP features in the same plan.

Vitel Global is the ultimate voice and data solutions guide. Vitel Global has made the setup process easy and convenient with the guidance of its experts and technical engineers. They are always ready to assist you with the installation, that also without any additional charges. Consistent and seamless connection is no longer a dream, with Vitel Global state-of-the-art business phone tools you can be connected with your team members who are working from different locations along with customers across the globe. So contact us today to explore the quality features and book a free demo with us.

Explore & Equip Your Remote Employees With The Best Business Communication Tools…

Best Business Communications With Best Benefits

Are you looking for a dynamic, powerful, and versatile business communication system?

Vitel Global communications is capable of meeting every criteria for the best VoIP service provider. The pandemic situation has brought a diverse change in every industry. Change has led to the movement of office business to remote business. The transition was never easy. However, we understand our clients’ requirements thoroughly and execute the plans in the most efficient way that can help your business to rule the market.
We believe that tough times don’t last but powerful remote communication does. Vitel Global offers a great opportunity to empower your remote employees with high-tech communication tools that can help them to be productive while working from home. Enjoy seamless collaboration with your clients, customers, or team members. You can accurately manage all the records. When CRM Link is used to taking or making a call, entering call notes is automatic. Your team can focus on customer interaction, yet records will always be complete and up to date. Share a strong and consistent connection with your customers and stay in touch 24×7. Our communication system with a smart IVR system let your agent do their 100% in every call. As the call is handled smartly and routed correctly to the respective department. Vitel Global offers secure and reliable communication services and provides Private and secure connections to protect sensitive information.

Our development approach supports scalability that allows you to choose and update the solution according to the business requirement. Vitel Global business phone system is capable of getting your business to magnificent heights, irrespective of your business size. Superior calling quality and service are our hallmarks and we strive to keep it that way. So call us today to explore all the powerful tools for business communication and equip your remote employees with the best business communication tools to enhance their productivity and performance.

Now Collaborate Seamlessly From Anywhere At AnyTime…

Best Business Collaboration Tools

Collaboration in any business is a sign of an effective team as it harnesses the best out of two or more individuals together. But it has become a challenge in such a pace of work from home scenario. Vitel Global has brought all the amazingly smart features of the business phone system for your remote employees that ensure their productivity along with 100% engagement with their team members. With our communication tools, you can collaborate seamlessly from anywhere at any time. For a successful business, collaboration plays a vital role that involves different ideas and perspectives that can be helpful to achieve business goals. With our quality services, you can keep an accurate record of the agent’s performance and have better insights that can be beneficial for their improvement.

Unlock the potential of collaboration with Vitel Global best cloud based communication solution. With state-of-the-art hardware equipment and flawless technological optimizations, we can provide world-class PBX features for an affordable price point, tailored for businesses with multinational offices. Hence, the future of cloud communication is here. Access all premium voice and data features. By choosing Vitel Global as a VoIP service provider you are giving the best office environment to your employees at their remote places.

You can stay in touch with your clients, employees, and team members efficiently with a consistent and seamless network of communication. Get our Desktop and mobile Apps to access and organize your corporate directory. Along with this, get high-quality desktop phones that utilize standard SIP protocols to integrate seamlessly with your Vitel Global business service. It’s your turn to boost the business sales and win bigger contracts. Our services are modified based on our evaluation of our client’s constraints and needs. So call us today for a free consultation to explore suitable plans for your business.