Vitel Global Communications Provide Affordable & Customisable Business Communication Plans For All Type Of Businesses According To Their Requirements.

When you have gone through a huge loss in the whole year of 2020 during the pandemic crisis of Covid-19. In this way you might be looking forward to starting your new year with profit. When it comes to making profit in your business, it is necessary to look forward towards improving your productivity.

But there is just a typical question, how to increase the productivity of your business ?

Well simply you can increase the productivity of your business by increasing your employee’s efficiency and improving their performance.

Upgrading your business communication with the cutting edge technology helps you to increase your employee’s efficiency and business productivity as well. But in this crucial situation when businesses are going through a huge loss due to the lockdown, it might require extra expenses to get the tools that are needed to increase your employee’s efficiency and business productivity. Also many small or mid size business organizations would not be in a condition to get these tools.

Vitel Global Communications looks forward to provide the modern communication highlights for every type of business organization or enterprise so that they can help to overcome this economic crisis. We provide affordable and customisable business communication plans for every type of business according to their requirements.

As it becomes essential to have remote work tools for collaborating your employees from their places and if your business communication system does not include the required remote work tools, you might have to spend more for upgrading your business communication and in this way where you would want to cut your business expenses, this will eventually increase your expenses. In this condition a business communication system which has inbuilt remote work tools can help you out in your motive towards cutting your business expenses.

Vitel Global Communications Cloud Business Phone System has the inbuilt remote work tools and it comes with the affordable price points which every business organization can afford.

All-In-One Business Communication Tools To Empower Your Business Efficiency & Productivity

While business organizations and enterprises from all over the world are facing so many challenges during this crucial time of Covid-19, Vitel Global Communications, the leading business communication system provider for all types of businesses, derives the ways to tackle these challenges with grace and leave every difficult circumstances behind that it could never affect the business in the way it is affecting now when everyone do not know how to handle this situation easily and improve the scalability of the business.

Calls, chat, conferences, Business SMS and everything that empowers your business communication needs to be seamless so that the flow of your business communication does not slow down in any situation. Vitel Global Communications is providing you with numerous business communication tools to make your business communication seamless and with this we thrive to these challenges caused by the Covid-19 crisis by making your business communication unified.

Vitel Global does not want you to walk around in a search of different communication services and spend a lot to empower your business communication, thus we provide you different communication services and tools in only one business phone system so that you do not even have to think that you are left without any kind of business communication tool and you do not have to separately spend for it.

Whether it is about to empower your mobile workforce or to provide unlimited communication tools in your hand, when you are with Vitel Global Communications you are not deprived of any communication service. We give you unlimited voice call, chat and business SMS features and apart from it we have got a vitel conference feature for you that is enhanced with conference bridging capabilities that improves the quality of your virtual meetings and makes it more effective. Moreover, our IVR System and CRM Integration are also there to increase your business communication efficiency and promote your business productivity.

Integrate Your Business Applications With Vitel Global’s Phone System

Vitel Global Communications considers the fact that how important the customer relationships are for your business. And we are also aware that the data of your customer’s interference with your representative is very important for your business to analyse the efficiency of your business calls and scale your business data in various ways including sale, purchase and queries etc. Thus we have created a CRM link to integrate your customer relationship management with Vitel Global.

Furthermore, making it easier for your employees to access your CRM data, we have added an amazing function in our mobile app which integrates your business phone devices, that are configured with this app, with your CRM system.

Just like Customer Relationship Management (CRM), we have also added an Application Tracking System (ATS) integration in our mobile application which helps you analyse the data of the job applications and helps you in the hiring/recruitment process.

Key highlights of the CRM integration with our mobile app include:

Easy API setup & configuration: Our simple application programming interface easily configures your devices and makes your business calls, call time, ways to make calls more flexible and variable.

Swift phone calls with auto dial: This robust integration collects your business data including customers contact and with the auto dial feature makes it swift to make calls by depriving your employees to dial the number again & again and saving up to 10 to 15 seconds per call.

Flexible, reliable and secure: Making your business communication flexible is the motive of Vitel Global and we keep forward on that track. Our CRM integration keeps your business data confidential and safe in a highly encrypted base and increases the reliability of your business by improving the flexibility of your employees to communicate with the customers.

Call from any device or location: The mobile application is made in such a format that it supports every cell phone device including all Android and iOS with this feature it breaks the boundation to work from sitting in the same place the whole day.

Automated tracking via call reports: Our CRM integration tracks your employees calls and emerges your business data to help you analyse your business progress and employees proficiency so that you can take necessary decisions to make both of them more productive.

Having A Smart IVR System For Your Business Improves The Reliability Of Your Business

Consider a situation in which your client makes a call to your business to communicate with your representative of the sales department but unfortunately he gets connected to a representative who is an expert in the support department. In this way your customer may get frustrated which can cause your business to lose business opportunities which further can lead your business to a huge loss and that you would never want to happen in any circumstance. So what to do in such conditions so that the customer gets connected to the relevant department which he is concerned about?

Vitel Global Communications provides you a Smart IVR (Interactive Voice Response) System in its Cloud Business Phone System infrastructure. IVR is based on the cutting edge evolution of communication technology which includes a computer operated phone system that interacts with your customers first when they try to reach out to your representative related to their concerned department.

But how does it work ?

The working process of IVR is as simple as the menu of a restaurant in which you can select your desired dishes which you want to enjoy. In the same way IVR allots some keys to the different departments such as 1 for sales, 2 for customer support etc. So when your customer makes a call to your business to raise their concerns, the computer operated phone system greets your customer and addresses the whole menu on the call such as press 1 for sales, press 2 for customer support etc. just like a waiter does in front of you in a restaurant. After the briefing, the customer can press the key related to their concerned department and the call is instantly and directly routed to an unoccupied agent of that department.

Vitel Global’s IVR system builds up a simple and specified module of the computer operated phone system so that the customer can easily understand the language of the briefing of the options.

Having a smart IVR system for your business improves the reliability of your business which not only makes you not lose your business opportunities but in fact help you to gain more of them.