Vitel Global Communications Helps You To Adapt The Customer Centric Trend & Improve Your Business Productivity To Reach Your Business Goals

When it comes to the survivability of a business organization, there are only a few elements that are liable to the survivability of your business. Though every entrepreneur wants to increase productivity and reach the goals of their business and wants to make more profits but without retaining your customers it would not be possible. Thus making your business customer centric is an important element to promote your business towards its goals and increase the productivity.

Being a customer centric organization is trending amongst the business organizations who want to increase their business reliability and popularity. A customer centric organization provides 100% true and real time information about all its products & services and keep transparency in all its information so that their customers can compare its services and products with others in the market.

Besides this a customer centric business organization listens to every single concern of its customers and provide the flexibility to its customers to feel free to reach out the agents of the company for their queries and issues.

For all of this and to be a customer centric business organization or is required to have communication infrastructure that ensures the 24×7 availability for their customers to raise their concerns with the representatives of the company.

Vitel Global Communications helps you in every way to increase the efficiency of your business communication and can promote your business organization to be a customer centric organization. With the thousands of brainstorming sessions we have merged all our business communication, remote work tools and integration modalities into a single platform and have built a robust Cloud Business Phone System.

Our Cloud Business Phone System encompasses the tools to improve the continuity of your business and makes it available all the time for your customers so that they can get their concerns solved within the shortest of time. Also our various communication formates gives your customers flexibility to raise their concerns with dual modes of communication including voice call or chat.

In this way Vitel Global Communications helps you to adapt the customer centric trend and improve your business productivity to reach your business goals.

Having A Smart IVR System For Your Business Improves The Reliability Of Your Business

Consider a situation in which your client makes a call to your business to communicate with your representative of the sales department but unfortunately he gets connected to a representative who is an expert in the support department. In this way your customer may get frustrated which can cause your business to lose business opportunities which further can lead your business to a huge loss and that you would never want to happen in any circumstance. So what to do in such conditions so that the customer gets connected to the relevant department which he is concerned about?

Vitel Global Communications provides you a Smart IVR (Interactive Voice Response) System in its Cloud Business Phone System infrastructure. IVR is based on the cutting edge evolution of communication technology which includes a computer operated phone system that interacts with your customers first when they try to reach out to your representative related to their concerned department.

But how does it work ?

The working process of IVR is as simple as the menu of a restaurant in which you can select your desired dishes which you want to enjoy. In the same way IVR allots some keys to the different departments such as 1 for sales, 2 for customer support etc. So when your customer makes a call to your business to raise their concerns, the computer operated phone system greets your customer and addresses the whole menu on the call such as press 1 for sales, press 2 for customer support etc. just like a waiter does in front of you in a restaurant. After the briefing, the customer can press the key related to their concerned department and the call is instantly and directly routed to an unoccupied agent of that department.

Vitel Global’s IVR system builds up a simple and specified module of the computer operated phone system so that the customer can easily understand the language of the briefing of the options.

Having a smart IVR system for your business improves the reliability of your business which not only makes you not lose your business opportunities but in fact help you to gain more of them.