An Overall Comparison between UCaaS and CPaaS

Every business wants a communication system to optimize its operations. These infrastructures must be affordable and flexible to cope with the present-day working culture. In this blog, we will try to explain the basic types of communication systems and a subtle comparison between UCaaS and CPaaS. We hope this will help you before you choose one among them.

The three types of communications infrastructure which many businesses choose that people utilize by the end users are;

SaaS: Software as a service is a program that doesn’t require a lot of customization. One can deliver and access applications over the internet—no need for installing and maintaining the software on the systems at the workplace.

PaaS: Platform as a service is a cloud computing model where third-party service providers will deliver the software and hardware tools over the internet.

IaaS: Infrastructure as a service is a model which computes, operates, and stores the operations on demand.

UCaaS: Unified Communications as a Service, or UCaaS, is a platform that enables businesses to get communication and collaboration capabilities over the cloud. It means that they incorporate numerous communication channels and have elements like:

  1. Phone service using VoIP
  2. Video conferences
  3. Two-way communication
  4. Voicemail-to-email
  5. Call logs

CPaaS: Communications Platform as a Service is referred to as CPaaS. It provides a collection of cloud-based API tools so that programmers may incorporate real-time communications capabilities. Some are audio and video chatting, text messaging, and file-sharing. 

It implies they can alter them to meet their requirements without creating the supporting infrastructure. In this way, businesses can concentrate on developing their apps. 

UCaaS versus CPaaS: 

Even though both systems aim to achieve the same objectives, they were developed to support two distinct organizational models. If your company lacks a specialized IT team that can handle installation, setup, and maintenance, you may find it challenging to decide between UCaaS and CPaaS.

Specialists are needed to create CPaaS to best suit the enterprise as it is a custom solution that can incorporate any components your business needs. 

On the other hand, because UCaaS is installed as a pre-built package intended to serve the majority, it enables much less customization. It is the best solution for individuals who want the system to operate quickly and requires few IT skills. 

You may consider purchasing a different tool or enlisting in a more expensive plan with your provider if alterations are required.


The Advantages of CPaaS and UCaaS: 

Both services provide similar advantages to organizations, with the following features standing out:

1. Usability:

UCaaS and CPaaS solutions offer a simple, efficient way to stay in touch. You can work with your team without the need for a time-consuming setup.

2. Affordable:

Cost is, without a doubt, a significant factor in today’s cutthroat economy. Businesses constantly seek methods to reduce costs and boost profits. These systems offer a practical means of controlling workplace cooperation.

The firm needs to pay the cost of the service (for a specific time) while using UCaaS. Note that there aren’t any high-cost hardware or software expenses. 

Businesses pay for the capabilities they utilize with CPaaS, but the pay-as-you-go business strategy can significantly reduce your communications expenditures.

3. Obtaining Advanced Functions:

Users of both platforms have access to VoIP technologies that can increase their productivity and efficiency. Employees can utilize chatbots to plan meetings and get information fast. 

For instance, you can use advanced analytics to track client interactions. And they can also use the call recording function to enhance agent training and analyze crucial calls. 

Businesses can use CPaaS to create unique apps tailored to their particular requirements.

4. Outstanding Integrations:

Both platforms offer fantastic integrations that increase your app’s usefulness. They provide simple platform-agnostic centralization of client information and communication. 

Therefore, you are covered whether you want to interface your app with your email system, CRM, or other third-party apps. Else, you can add social logins to it.

5. Scalability:

Businesses may quickly add extra users and services they need using UCaaS and CPaaS without spending money on expensive hardware. 

You can access These systems from anywhere since they are cloud-based. These can perform operations to be readily scaled to meet the rising demand for the ideal environment for remote workers. 

Because of this, UCaaS and CPaaS offer practical and affordable scalability. 

6. Safety:

Security is a primary concern for companies of all sizes in this era, where data breaches are more frequent. And the service providers give a range of security protections to save your data.

For instance, many service providers use encryption services to safeguard the data while it is being transmitted and uphold security standards. Security measures such as firewalls and intrusion detection systems help the service provider keep your data secure. 

Many providers also provide services like private servers. They let you keep your data out of your hands and have the ability to set up private chat rooms. By this, you can manage who can access your messages if you’re concerned about privacy.

Your Final Choice between CPaaS and UCaaS:

What distinguishes the two platforms?

What you want in a cloud-based communications solution will determine the answer. UCaaS is the pre-built option for businesses wishing to improve their communications system without the headache of constructing each component individually. 

On the other side, CPaaS suits businesses looking for unmatched flexibility while creating unique apps on current infrastructure.

Now, the choice is yours according to your needs!

Vitel Global Communications offers a wide range of services that businesses can choose from depending on the requirements and easily handle customizations. Please log on to for more details or contact us.

Selecting the Suitable VoIP Provider: An Insightful Article

The answer to this question is VoIP technology, known as Voice over Internet Protocol (VoIP). It places voice calls through an Internet connection instead of an analogue phone line.

 A VoIP service provider, often known as an Internet phone service provider, typically offers VoIP devices and services to customers. However, hosted VoIP services are becoming increasingly widespread.

Similar to other VoIP systems, VoIP service providers send calls over the Internet using packet-switched telephony rather than the circuit-switched telephony employed by the conventional Public Switched Telephone Network (PSTN). 

VoIP calls are similar to ordinary ones, except instead of a traditional phone line, they are made using a high-speed Internet connection.

The main benefit of VoIP calls is that, unlike regular long-distance calls, calls made through a VoIP service provider are free; the only costs are those for Internet access.

Before installing and replacing your old phones, let’s learn a few things about VoIP phone providers.

1. Determine the type of phone system you need:

First, it’s critical to recognize the wide range of business phone systems and communication tools currently offered to organizations. One business phone system currently offered is voice over internet protocol (VoIP). 

But due to its comfort, accessibility, and adaptability is gaining popularity. It is in part because it makes use of an internet connection. The internet phone systems can also connect to other digital systems like live messaging and video calling platforms.

Before picking a VoIP provider, determine the kind of service that best meets your needs. Some of the most popular VoIP system types are listed below.

Hosted PBX: 

This type of VoIP has powerful features and is often hosted on-site. It has a reliable server and security system.

With cloud-based technologies, VoIP phone systems allow you to use features on the go and even on your mobile phone.

Unified communication (UC) systems provide a full range of business communication tools. It includes call forwarding, instant messaging, screen sharing, video conferencing, and more. For teams who collaborate remotely, this is a brilliant solution.

Communication platform as a service (CPaaS) enables enterprises to expand their communication requirements by utilizing cutting-edge connectors and capabilities. It can build a communication network even more reliably than unified communication systems.

Today, a lot of VoIP service providers provide a variety of communication system options. It’s usually a good idea to start your search by determining the kind of system you need.

2. Determine which VoIP features you require:

The next step is to choose the VoIP capabilities your company requires for regular communication. Today, a majority of VoIP services offer a large number of features. So, it’s good to know the preferred attributes before deciding. 

Probably VoIP systems have features that are “must-haves,” “nice-to-haves,” and that companies don’t need. 

3. Determine the number of users who will utilize the VoIP service:

Numerous VoIP providers base their pricing and plans on the anticipated number of users, commonly referred to as phone lines or “seats,” that an organization would require. Before selecting a VoIP provider, determine how many phone lines your business will require when launching the VoIP service.

Each employee often requires a phone line. However, some employees might not require phone systems as frequently as others check the instructions to determine how many phone lines a business needs. Several carriers can lower your monthly expenses when your company joins for extra phone lines.

4. Create a budget:

What monthly budget have you set up for your VoIP system? Luckily, VoIP has more flexible pricing than a landline phone system. Most organizations may discover a VoIP service with a plan that meets their budget.

Attention! You will receive more powerful communication tools, and the cost also differs depending on whether businesses purchase a hosted system or use a straightforward cloud-based solution. 

5. Reviewing the websites online:

Online reviews might be a useful resource to identify the VoIP provider suitable for your company. Determine whether or not to use a certain VoIP provider’s service by reading reviews written by actual consumers that include notable advantages and disadvantages. 

It’s a good idea to read reviews on several different websites and get a clear picture of what each VoIP company offers.

6. Examine potential security and latency concerns:

When selecting a VoIP provider, there are certain things to consider. One of the major issues noticed is latency and security concerns. Choosing a good VoIP service provider is highly important to make these issues not repeat in the future. 

Communication lags or delays are brought on by latency. Although some delay is possible with VoIP phone systems, some companies guarantee less latency, or “downtime,” than others. If a VoIP company offers an “uptime guarantee,” you might inquire about it. Additionally, consider upgrading your connection, which might help to avoid latency problems.

Regarding security, choose a supplier who adheres to dependable security procedures. Make sure the business uses secure networks and encrypts any data. Firms provide research and more secure methods to operate in a sector where data is extremely sensitive, like the healthcare business. 

Before choosing a VoIP company, don’t be afraid to ask how they keep the company’s data safe.


Let’s conclude this by addressing customer service. Customer service is of top priority. While customer service may not seem to be a top priority for a VoIP provider, it will matter after the system installation. 

Customer support systems vary amongst VoIP companies. While some customer service departments are open around-the-clock, others are only during regular business hours. Some offer practical assistance options such as SMS or live chat. Others could need to wait for the next available representative while attending other calls.

Ensure you have assessed every element mentioned before opting for a VoIP service provider.

We suggest the best VoIP service phone provider leading the digital communications by rendering various solutions and services; get more details from Vitel Global.

Best Business VoIP Services – Anywhere, Anytime

Technology impacts everyone’s lives through easier, more flexible communication solutions for start-ups, medium-sized, and large organizations. As communication either builds or breaks relationships with the respective clients, businesses must put more effort into the improvisation of technologies that bridge the gap between the customers and the business from any place and at any time.
The three main business service models managed on the cloud are as follows:

Software as a Service (SaaS): This is a cloud product where software acts as a service, which means consumers access the product directly from the browser without installing it on the system.

Platform as a service (PaaS): This product is used by large corporations to build large data centers that provide remote access to files accessible to all users worldwide.

They offer their infrastructure’s resources, security compliance, and network connectivity as a product to the end-users, which may be big-sized to mid-sized or small companies.

Advantages of Business Services:

  • Businesses don’t incur investments in additional infrastructure as UC (Unified Communications) performs multiple tasks at a time by multiple or single users. It’s easy to handle: handling the modern phone setup is easy for the employees in an organization through the best training the experts provide.
  • The business VoIP systems’ data storage capacity in the cloud automatically saves huge amounts of data.
  • Automation of Bulk SMS and other services: This allows for the automation of the Bulk SMS and other services processes.
  • Provides security: Business services need high security provided by the best and most reliable VoIP provider.
  • Secure, simple to use, highly adaptable, and scalable: Access VoIP services from anywhere and on any VoIP-enabled device.
  • Integration: API integrations are allowed with the system files like CRM and other applications.
  • Customer relations: Develop strong relationships with clients using business VoIP services’ advanced and powerful features.
  • Advanced features: Many advanced features are useful for successful relations, leading to expanding your business across the globe.
  • Cloud-hosted PBX system helps to deliver high definition (HD) quality voice calls which are upgraded accordingly.
  • Excellent scalability: The most useful advantage of business systems is scalability, which helps add resources without putting effort into adding extra lines.
  • Real-time monitoring: Real-time monitoring of the communication services delivers instant reports.
  • Data redundancy and disaster recovery: If an unintentional disaster occurs, businesses have no chance of losing data because it is backed up in multiple data centers across multiple locations and can be archived whenever needed.
  • Flexibility: They are ultimately flexible as they can be accessed and connected from any location, device, and time.
  • The only limitation for any business service is to maintain stable, high-speed internet connections for performing uninterrupted services.

Vitel Global Business Services’ role anywhere, at any time:

Vitel Global Communications is one of the leading companies among the 10 innovative communication solutions companies published in the popular magazine.

We render multiple business solutions focusing on the communication tasks of start-ups, mid-sized, small, and large organizations, which are discussed in brief:

  1. Solutions for Cloud PBX and VoIP: Integrate our cloud technology solutions into your cloud-based communication infrastructure.
    It’s simple to use.
    User-friendly interfaces.
    Low call costs.
    Excellent support.

  2. UC, or Unified Communications, is a modernized solution bringing all possible communication channels like fax, chat, mail, video, and audio onto a single platform while you are using VoIP calls from any place and at any time.
    Disaster recovery
    Operator console
    Cloud communications

  3. SIP Trunking: Make unlimited calls from local to global by converting the regular phone to VoIP using the SIP trunking method.
  4. Mobile VoIP: It encourages remote working utilizing one of the best VoIP-enabled devices like mobile devices, where the team of employees needs to install the app from the play store, log in with their details, and start making and receiving calls.
  5. API Integration: It’s easy to manage the integrations between the system files or applications with VoIP services.

Features of Business VoIP Services:

We provide more than 60 features. Of course, it is impossible to put down the full description of the features. A few of them are given below:

  • Call transfer
  • Hold the music
  • A virtual receptionist
  • External and internal extensions
  • Conference calls
  • Call waiting
  • Call recording
  • Call reporting
  • System access from the inside
  • Call back
  • Call logs
  • Contact management
  • CRM integrations

For more details regarding the complete list of the features, Visit VoIP Service Features.

Set up our services right away:

Follow our steps to install the setup over your office systems like software, and then the Vitel expert team accomplishes it within hours.

For hardware VoIP services, all the requirements like ATA, ISP’s router, and phone are provided and installed by our support team, available round the clock to answer all your installation or any VoIP service issues instantly.

We offer our reliable communication services to businesses classified into three plans:

Unlimited Premium Cloud PBX:

  • Expand your business.
  • Keep your existing phone numbers.
  • Unlimited calling.
  • No setup fees are required.
  • Online account access.
  • No contracts.

Small Enterprise Unlimited:

  • Caller ID.
  • three different ways to call.
  • Plans with unlimited calling.
  • No setup fees.
  • No contract.

Pay as you go:

  • Refill your account and buy the packages.
  • Get instant updates about your plan.
  • Check the balance, expiry date, and more.

Why are we unique?

  • Providing quality services is not only our aim, but we also focus on maintaining strong bonds with the existing clients and getting a positive vibe from them. But why?
  • Our business services delivered to the clients resolve complicated communication tasks easily as they are flexible and scalable.
  • Helps in business expansion through the powerful features integrated with our VoIP systems.
  • Though we handle multiple clients across the seas, we give utmost priority to every individual client.
  • Support them anytime, 24/7. It may be technical or non-technical issues.
  • Giving the highest level of security to business communications through powerful encrypted networks.
  • The best plans are available at a minimal cost.
  • We get the feedback from our clients, and our support team works on them to resolve them then and there.
  • Allows customizations based on the business requirements.
  • We don’t impose contracts.
  • No additional charges are incurred for additional support.
  • No upgrade fees are imposed.

Let us begin our journey immediately by registering on our website.

VoIP Transforms the Communication System – Here’s Why?

“Research, implement, and achieve” followed by any business small to big regarding technology has become successful and established in the competitive world.

Your business can give tough competition to catch up and outpace only when you are upgraded with the latest technologies like VoIP in communications, implemented by replacing the existing infrastructure and achieve success in a short period.

OK, our readers get annoyed if we continue the details, so let’s move into the crux of our blog, which plays a significant role, especially in the small businesses.

  • VoIP, will that be technically effective?
  • Requirements
  • Advantages and disadvantages
  • Features 
  • In terms of VoIP service providers, we recommend

What is VoIP?

VoIP stands for Voice over Internet Protocol, which transmits voice compressed into the form of digital packets over the internet. These digital packets get uncompressed into voice when received at the other end.


We give a bullet-wise explanation for better and easy reading.

  • VoIP phones are also called IP phones or Cloud IP Phone System, which means the main backbone of this technology is the internet.
  • Why is the internet required? Compared to traditional phone systems, this system works over the internet. To be precise, the calls get transmitted and received only through the internet cables and not the PSTN used by regular phones.
  • It follows packet switching technology where the voice is compressed into the form of small digital packets.
  • Once it reaches the defined destination, it is uncompressed into sound.
  • The IP phone system plays a crucial role in handling the call management and routing between the source and destination.

Driving factor:

In short, businesses should be cautious in selecting the Cloud based office phone system. We will have more insights later on.

  • Another critical term in this communication field is Cloud Pbx Services, a virtual private branch exchange, a cloud-based phone system managed over the cloud. There is no need to set hardware for this setup.
  • Depending upon the services chosen by the business, charges are incurred.

Devices and requirements:

The output devices used to manage VoIP calls are:

  • Existing landlines: connect with ATA. An analog telephone adapter is provided by the companies used for connecting the LAN and phone systems.
  • Internet phones are easy as no external device is required to connect to or use directly.
  • Install apps on your phones, login, and start making and receiving calls from anywhere.
  • Install the respective service provider app on your phone or desktop and sign in to your account.
  • Maintain Ethernet or WIFI with high speed. 


Small businesses are inclined more towards modern phone systems as they are highly benevolent.

  • It delivers high-definition voice quality.
  • No need for an on-premises setup to install.
  • No contracts are signed every month.
  • Updated instantly.
  • It is not complex to set up and manage.
  • Striking features help manage multiple teams and multiple branches wherever located.
  • You can use any VoIP-enabled device when you are not at your desk.
  • Substantial cost savings on infrastructure.
  • Substantial cost savings in the case of international calls.
  • No more wiring headaches running over your office floors.
  • Excellent customer service is delivered.
  • There is no need to be tech-savvy for installation and managing processes.
  • Add multiple lines quickly.
  • Perform multitasking through unified communications; work on multiple activities without disconnecting ongoing calls. For example, VoIP fax can be used while you are on any conference call; share your files without disconnecting the calls, and many more can be done quickly.
  • Time-saving
  • Increases business productivity in a short period.
  • It increases the employees’ efficiency.
  • It allows integration with the existing files in the system with VoIP.
  • Provides security.
  • It is easy to manage in business expansions, as there is no need to add physical lines outside boundaries.

VoIP Service Features:

The standard features that are shared with almost all the VoIP systems are:

  • Ring groups
  • Auto Attendant
  • Call waiting
  • Call logs
  • Call reports
  • Remote access to voicemail
  • IP extensions from afar
  • Branch office assistance
  • Flash real-time operator panel
  • VoIP faxing
  • Call forwarding
  • Call records
  • Return call
  • Adaptability
  • DND
  • Backups are performed automatically.
  • Billing
  • Access to the directory
VoIP Service Features

Procedure for installation:

  1. Create a list of the services you’ll need for business communications.
  2. Select the appropriate service provider to meet your company’s needs.
  3. Examine the internet connections, Ethernet or WIFI, and ensure they are fast enough for business solutions.
  4. Get a new number or request a porting process, which helps keep the same number.
  5. Incorporate the customers into your modern phone system.
  6. If possible, replace the user’s traditional phone with an IP or virtual phone.
  7. Connect your files or apps to the intelligent communications system.
  8. It’s done. Start, arrange, and talk.

A VoIP service provider is a company that provides VoIP-based services to customers. It usually operates on a SaaS model, where software services are rendered to its clients. That means no extra servers or phone lines are required for communication purposes.

Types of service providers:

  • Only VoIP providers provide phones with basic features, excluding call management features, to businesses.
  • VoIP with the cloud: This service combines modern systems with Cloud PBX technology to provide advanced call management capabilities.
  • VoIP with UC: Unified communications are the next level service mixed with intelligent communications. Collaborate and work with all the advanced features integrated with this product.
  • Check and compare the prices included in the plans.
  • Should be open to third-party integrations
  • Must be dependable
  • High-end security must be provided.
  • Backup services must be maintained.
  • Unlimited call management is allowed.
  • Mobile and desktop app solutions are rendered.
  • Round-the-clock customer service is available.
  • Regular updates must be done.
  • Online dashboard administration
  • Call administration
  • Apart from this, you must focus on the customer reviews and experiences shared on the concerned websites.

Additional rough work to read:

Managing a business, whether small or large, requires dedicated hard work. Research is necessary and should also focus on every tiny detail, as thorough knowledge or awareness regarding your business requirements helps you to lead and figure out the right solution in a short period.

First and foremost, the point to focus is to list the basic things needed for your business. For example, does your business need a local or toll-free number or a combination?

Does your business get and receive a lot of incoming or outgoing calls?

Are you thinking about expanding?

What are features more critical for your business solutions?


Decide on your business needs first and subscribe with Vitel Global Communications, as we avail the best and preeminent voice solutions and products:

  • VoIP and cloud PBX
  • SIP trunking
  • Unified communications
  • API integration

For more details, Click here.

What are the differences between UCaaS and VoIP?

“UCaaS vs. VoIP”

Before implementing any latest technology in your organization, one must understand the concepts related to the technology like its definition, how it works?

What is VoIP?

VoIP, which stands for voice over internet protocol, is basically a telephone connection used by organizations for communication purpose. This proven technology is successful thus accomplishing high demand in the present days because of its flexible and powerful features additional to its advantages over traditional phone system.

A VoIP phone system is the latest technology that converts analogue voice signals into digital signals over the internet. This conversion of analogue to digital signals is done through a VoIP server which in turn connects calls to other telephone networks. Before making a phone call using VoIP, you must have a business phone number app or VoIP adapter which receives the analogue audio signal in the form of input, thus by converting it into a digital signal as output. This digital signal is sent to the VoIP phone service provider using the internet, which is routed to your phone.

To make unlimited calls through VoIP phone system, you just need a high-speed internet connection which includes a router and a modem and stay connected.

What is UCaaS?

UCaaS means Unified Communications as A Service is a collaborative technology bringing all the communication platforms on a single platform delivering services like VoIP calling, fax, team messaging, audio, and video conferencing to attain all your business needs.

Advanced features integrated with the phone system like auto-attendant, call recording, call forwarding capabilities that are useful for creating groups, achieving goals in time.

Advantages of UCaaS:

High accessibility

Vitel global phone system can be accessed by the users through intuitively developed apps which allows to make and receive calls from any device irrespective of your location. Download the app from vitel global desktop app or mobile app for either android or iOS.

Security and reliability

Data transmissions are encrypted on both endpoints of the network so that the internet calls or data transmitted over the internet are safe in transmission. Data stored in the data centers avoids redundancy, thereby avoiding service disruptions.

APIs and integration download the app from vitel global desktop app or mobile app for either android or iOS.

We provide diversified VoIP phone services through open APIs that helps you to integrate team messaging, digital voice and other apps, business apps and workflows easily for increased productivity.

The varied communications unified delivered as a service by the Vitel Global for small to big businesses are:
Voice communications

The basic functions that are delivered with the voice communications:

• Call recording
• Call routing
• Conference calling
• Media streaming

Key benefits of voice communications

Easily configurable:

Voice communications help the organizations to build upon multiple solutions rather than locking them into a single solution to serve the needs of their customers. Businesses approach communication for upgrading the existing solutions integrated with the voice platform for making calls or messaging their target customers.

Cost effective:

Voice communications are a cost-effective way of reaching your target customers and improve the customer experience as you need to invest exceptionally low operational cost for the integration of voice to your application.

What is a messaging platform?

The service that enables developers to implement and integrate various messaging technologies in an application through a single programmable interface is referred to as “messaging platform”.

The main implementation of messaging is done by a third party provider who can access global systems that allow SMS or MMS channels. The entire infrastructure is executed based on PaaS cloud model which doesn’t require backend system unlike other messaging channels.

Use case of a messaging communication platform:

sends bulk text messages for marketing purposes like promotional offers related to the products straight to the customer’s mobiles.
• Tracks updates related to courier or delivery services.
• Sends SMS notifications related to your products and their delivery details to the end users.
• supports sim-enabled devices.
• It includes IP or http-based capabilities in your message.

This communication platform performs actions like sending messages, accessing messages and managing messages on a client device.

SMS communications:

The other communication platform that can be embedded in your marketing channel is the one which sends large volumes of text messages to unlimited users.

The SMS platform helps to integrate short message service to your existing platforms to send or receive SMS quickly through an application or any website.

Key benefits of implementing SMS:

• conduct campaigns for marketing purpose by connecting it with the big data and analytics applications stored.
• track campaigning results
• text messages are sent to the customers in the user’s preferred language.
• no missing of message delivery for the end users
• detailed insights and analytics
• verifies quality of messages that need to be delivered.

Advantages of two-way SMS platform:

The amazing benefits achieved through SMS communications that strengthens the marketing ideas and strategies that helps to access any service of the service providers from your personal dashboard or application.

No manual effort required:

If your business intends to send the same message repeatedly to the customers, then SMS platform helps to send messages without depending on manual labor anymore.

Scheduled messages:

Send messages scheduling them to deliver to the target customers over a stipulated time so those users can receive messages on-time, alerts, updates, and reminders with zero effort.

Thus, repetitive manual tasks are reduced for the employees of business so that they concentrate more on other critical tasks and improve productivity of the organizations.


The SMS tracks the message status like, on time delivery of messages, whether the messages are delivered or not to the customers, and if not delivered, then the reason behind the issue will be rectified.

Organizations or businesses are benefitted with tagging, thus helping the customers response with the exact message.


SMS platform helps in developing and improving the marketing strategies by allowing the business to access the components of the respective service provider’s gateway, thereby upgrading your applications in your own way. SMS channel is said to be very flexible because you can send and receive bulk messages through the application.


SMS communications are highly compatible with all the platforms and real time applications existing in the system that help to send thousands of messages from any device like mobile, laptop and desktop to the targeted customers.

Vitel global’s unified communications will help your organizations to achieve goals by organizing the marketing campaigns in a systematic approach to reach the targeted customers at the right time. The marketing strategies tracking also helps the organisations to support an interactive user interface by sending repetitive messages thereby reaching its targets for obtaining the best results.

What is an MMS Gateway?

The next level communication service which defines set of instructions that enables applications or files to send multimedia messages through the proper channel is refereed as mms gateway.

What is the meaning of MMS communications?

The MMS communications integrates bulk multimedia messages to your existing software and applications stored in the system.

Vitel global delivers services mainly focusing on small businesses to increase their productivity and expand their business globally by getting connected with their clients through our internet phone calls or VoIP phone system.

Contact Vitel Global For VoIP Phone
Contact Vitel Global For VoIP Phone







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