5 Top Things you Never Heard About PBX Phone Systems

What is PBX?

It stands for private branch exchange, a private telephone network that enables the communication between users, controlling the call routing for incoming and outgoing calls, and other features. This phone system enables users to accomplish numerous operations, such as voicemail and many more, in addition to making and receiving internal calls and calls from outside the firm.

VoIP and digital phone lines can all be used with this system.

It enables you to accommodate additional telephones by dividing your business’s physical phone line into many lines.

A fully managed, hybrid phone system is a cloud PBX phone system. Although a private branch exchange phone system might be the best option for your company, there are still some decisions to investigate the different PBX phone systems offered to any company.

  • Traditional PBX system
  • VoIP or IP PBX
  • Cloud-based
  • On-premises

The cloud-based PBX Phone Systems:

Cloud PBX, often a hosted PBX, is a subtype that connects to a VoIP service using an internet connection. All needed on-site is a phone and an internet connection, and the service provider has taken care of everything else. Every call that is placed or received passes through the service provider. It converts the voice into data packets or connects the call to a PSTN line.

“Cloud calling” is another name for cloud telephony where a third-party host is used to deliver voice communications through unified communications as a service (UCaaS). Both the web and apps are used to access cloud telephony services, and they provide numerous advantages

We would like to introduce one of the successful leading cloud PBX providers rendering excellent services to the clients and encouraging small businesses majorly with diversified modern communication tools, VITEL GLOBAL COMMUNICATIONS

The hosted provider can update the system, route the network, modify the VoIP codes, and perform other tasks remotely with a cloud-based PBX.

  • Affordable plans
  • Advanced features
  • Simpler integrations
  • Quickly up and running
  • Constant customer service
  • Simple to set up


To conclude the above, PBX solutions have revolutionized business operations. With this interlinked communication and data system, VoIP systems would allow you to ace the present corporate competition.

Apart from this, many small and medium-sized businesses are switching to Cloud-based PBX for its flexibility and cost affordability. We provide the best business communication solutions for upcoming and already established firms assisting with an expert technical team.

The Future of Telephony is Dependent on VoIP Services

What are VoIP services?

VoIP Services is a technology that uses the Internet to make and receive calls. Unlike conventional telephone networks, it transforms a voice into digital signals or packets sent over the Internet.

Before reaching its destination, the signal from dialing a standard phone number is transformed into a regular telephone signal or an analog signal. You can also change your old landline into a VoIP phone system by adding just a specific adapter. 

With a VoIP phone, it enables you to place a call from a traditional phone linked to the adapter or a computer (using a softphone app).

Wireless hotspots allow you to connect to the Internet and use services wirelessly in airports, hospitals, and cafes.

Required Hardware:

A high-speed service, such as a local area network, or a high-speed Internet connection, like a cable modem, is needed.

On a computer, smartphones are required to use a VoIP app. These internet phones function similarly to conventional phones and connect to broadband connections. Dial as normal when using a VoIP adapter on your phone, and the service provider might also offer a dial tone. Install the corresponding service provider’s app from the Play Store, and sign in with your account information. Now, you are ready to make and receive calls utilizing a mobile device such as a VoIP phone.

Below are some of the important advantages VoIP offers that you should not ignore.


  • Some services offer features that are either not available with a traditional phone or only available for an additional fee.
  • It’s feasible to avoid paying for both a standard phone line and a broadband connection.
  • It is feasible to achieve a smoother connection than analog transmission.
  • Traditional phone lines are notoriously difficult to install, expensive to maintain, and difficult to replace. 

Contrarily, cloud telephony is comparatively easy to set up, administer, and maintain, even for folks who aren’t particularly tech aware.

  • The software solutions and web browser choices are available, which can greatly simplify system management, especially when adding new users. 

Additionally, web portals make adding, moving, and changing system configurations simpler and more convenient, proving VoIP scalable. 

  • It improves the adaptability and mobility of users.
  • Because they boost their users’ flexibility, a broad variety of software systems, including email, file sharing, and remote conferencing, can be integrated by users.
  • Long-distance calls are less expensive than regular landline or mobile calls.
  • In addition, internet calls between two or more PCs are frequently free; this implies that as long as you use VoIP service to communicate with co-workers and departments, it will be free. 

Calls from a PC to a landline may cost money, but the prices are substantially lower than those for conventional cell phones or landlines.

  • It enables users to manage both internal and external communications more affordably and effectively, and SMEs will be able to compete with firms. Also, business agents can communicate with potential clients for little to no money and also be able to engage with partners and customers over great distances.
  • It helps to raise worker productivity.
  • Users of this cloud telephony will be able to convene virtual meetings, conduct inexpensive international phone calls, and communicate via video conferencing; they can even use VoIP mailing features to share crucial business documents.
  • It has a wide range of calling features, including call transfer, call hold, call forwarding, call searching, auto-attendant phone menus, conference calling, and other services.


  • Depending on the service provider, backup power may or may not be provided, and some VoIP services become inoperable when the power goes out.
  • Not all VoIP services use emergency service numbers to connect to emergency services directly.

More reasons to prove that VoIP dominates the future telephony:

1. The Switch to 5G

All VoIP providers will have 5G technology shortly, and some are already transitioning from 4G to 5G. 

Due to its quicker connectivity, low latency, improved quality, and capacity to connect with various devices. 5G is causing a stir and will be a priceless asset for organizations. 

Thanks to its ability to increase overall corporate productivity, allowing them to draw clients and offer an unparalleled user experience.

2. Higher Mobility

There will be pressure on providers and their networks to prepare for a sharp rise in VoIP mobility services fully. It would support you while moving towards mobile computing in almost every aspect of your personal and professional life. 

Many businesses are interested in collaborating with single-service providers when it comes to managing their IT infrastructure, including VoIP hosting.

3. Integrated Services

The service providers are integrating themselves more and more, providing interactive alternatives that might help increase the effectiveness of business operations

Emails, calls, texts, and other communication tools can all be combined into one medium when you use modernized solutions to unify the communication system.

4. Automation tools

Business VoIP phones will be able to access essential automation components as it continues to grow to enormous proportions. 

VoIP Services

5. Cybersecurity

Cybersecurity is the main worry of both enterprises and suppliers in the modern digital world. But, it may become a manageable, less dangerous aspect of the organization when appropriate system monitoring tools and security procedures are in place.

Many advanced encryption tools are expected to be installed over the VoIP systems ensuring the highest level of security for the business calls.


From the above information, it is clear that the conventional landline cannot meet the practical demands of this world. It is digitalized, and information technology has grown to perform multiple tasks within no time. With its advanced features, VoIP technology is crafted to meet the current world business demands.

Many advanced solutions and services that are bringing huge profits in a short period to the organizations are offered by the leading VoIP service provider, Vitel Global Communications.

Selecting the Suitable VoIP Provider: An Insightful Article

The answer to this question is VoIP technology, known as Voice over Internet Protocol (VoIP). It places voice calls through an Internet connection instead of an analogue phone line.

 A VoIP service provider, often known as an Internet phone service provider, typically offers VoIP devices and services to customers. However, hosted VoIP services are becoming increasingly widespread.

Similar to other VoIP systems, VoIP service providers send calls over the Internet using packet-switched telephony rather than the circuit-switched telephony employed by the conventional Public Switched Telephone Network (PSTN). 

VoIP calls are similar to ordinary ones, except instead of a traditional phone line, they are made using a high-speed Internet connection.

The main benefit of VoIP calls is that, unlike regular long-distance calls, calls made through a VoIP service provider are free; the only costs are those for Internet access.

Before installing and replacing your old phones, let’s learn a few things about VoIP phone providers.

1. Determine the type of phone system you need:

First, it’s critical to recognize the wide range of business phone systems and communication tools currently offered to organizations. One business phone system currently offered is voice over internet protocol (VoIP). 

But due to its comfort, accessibility, and adaptability is gaining popularity. It is in part because it makes use of an internet connection. The internet phone systems can also connect to other digital systems like live messaging and video calling platforms.

Before picking a VoIP provider, determine the kind of service that best meets your needs. Some of the most popular VoIP system types are listed below.

Hosted PBX: 

This type of VoIP has powerful features and is often hosted on-site. It has a reliable server and security system.

With cloud-based technologies, VoIP phone systems allow you to use features on the go and even on your mobile phone.

Unified communication (UC) systems provide a full range of business communication tools. It includes call forwarding, instant messaging, screen sharing, video conferencing, and more. For teams who collaborate remotely, this is a brilliant solution.

Communication platform as a service (CPaaS) enables enterprises to expand their communication requirements by utilizing cutting-edge connectors and capabilities. It can build a communication network even more reliably than unified communication systems.

Today, a lot of VoIP service providers provide a variety of communication system options. It’s usually a good idea to start your search by determining the kind of system you need.

2. Determine which VoIP features you require:

The next step is to choose the VoIP capabilities your company requires for regular communication. Today, a majority of VoIP services offer a large number of features. So, it’s good to know the preferred attributes before deciding. 

Probably VoIP systems have features that are “must-haves,” “nice-to-haves,” and that companies don’t need. 

3. Determine the number of users who will utilize the VoIP service:

Numerous VoIP providers base their pricing and plans on the anticipated number of users, commonly referred to as phone lines or “seats,” that an organization would require. Before selecting a VoIP provider, determine how many phone lines your business will require when launching the VoIP service.

Each employee often requires a phone line. However, some employees might not require phone systems as frequently as others check the instructions to determine how many phone lines a business needs. Several carriers can lower your monthly expenses when your company joins for extra phone lines.

4. Create a budget:

What monthly budget have you set up for your VoIP system? Luckily, VoIP has more flexible pricing than a landline phone system. Most organizations may discover a VoIP service with a plan that meets their budget.

Attention! You will receive more powerful communication tools, and the cost also differs depending on whether businesses purchase a hosted system or use a straightforward cloud-based solution. 

5. Reviewing the websites online:

Online reviews might be a useful resource to identify the VoIP provider suitable for your company. Determine whether or not to use a certain VoIP provider’s service by reading reviews written by actual consumers that include notable advantages and disadvantages. 

It’s a good idea to read reviews on several different websites and get a clear picture of what each VoIP company offers.

6. Examine potential security and latency concerns:

When selecting a VoIP provider, there are certain things to consider. One of the major issues noticed is latency and security concerns. Choosing a good VoIP service provider is highly important to make these issues not repeat in the future. 

Communication lags or delays are brought on by latency. Although some delay is possible with VoIP phone systems, some companies guarantee less latency, or “downtime,” than others. If a VoIP company offers an “uptime guarantee,” you might inquire about it. Additionally, consider upgrading your connection, which might help to avoid latency problems.

Regarding security, choose a supplier who adheres to dependable security procedures. Make sure the business uses secure networks and encrypts any data. Firms provide research and more secure methods to operate in a sector where data is extremely sensitive, like the healthcare business. 

Before choosing a VoIP company, don’t be afraid to ask how they keep the company’s data safe.


Let’s conclude this by addressing customer service. Customer service is of top priority. While customer service may not seem to be a top priority for a VoIP provider, it will matter after the system installation. 

Customer support systems vary amongst VoIP companies. While some customer service departments are open around-the-clock, others are only during regular business hours. Some offer practical assistance options such as SMS or live chat. Others could need to wait for the next available representative while attending other calls.

Ensure you have assessed every element mentioned before opting for a VoIP service provider.

We suggest the best VoIP service phone provider leading the digital communications by rendering various solutions and services; get more details from Vitel Global.

How VoIP is Revolutionizing Small Business Communication?

Let’s say, “Thanks to technology!” As telecommunication users, everybody has seen the past couple of decades. Imagine yourself talking to someone on the other side of the Globe for free. Now, this is possible just because of the evolving technology.

Small businesses have taken this advantage and started adapting for their betterment. Looking from another dimension, we live far more virtual than in real life. That’s how the world is influenced by technology.

Let’s look at VoIP and its extension to answer the question. Besides this, we will present a peep into the other VoIP solutions currently preferred by small-sized businesses.

What is VoIP?

VoIP is the most used term probably in the business sector. The growing population, industries, information technology and opportunities are the curtain raiser of this new handy service.

In simple terms, unlike traditional telephone lines, VoIP is fully flexible with magical features that could satisfy all business needs. It works with the help of the internet, and its functionality is entirely virtual. The Unique Selling Provision if VoIP is that you can avail all the advanced features free of cost after subscribing.

VoIP Benefits:

VoIP features are themselves its benefits as they are specially designed for their use. Earlier, VoIP was preferred by businesses, but in recent times, residential users are also switching because of the magical features.

Addressing the benefits, VoIP is;

Cost Effective:

Cost-effectiveness is the primary asset of VoIP. This feature optimized every need to the least possible expense satisfying all business sizes. However, VoIP does not need special hardware except an IP phone and internet connection. A VoIP softphone app will enable you to communicate outdoors without geographical limitations.

Also, there is no need for maintenance or service costs included, and upgrades are done online. VoIP does not require any additional hardware for installing a new feature.


VoIP is pretty scalable if you want more lines. You should pay for more bandwidth, and the job is done.

In addition to the above, VoIP is flexible and reliable too!

How suitable is VoIP for Businesses?

Business needs are different from that of the residential user. There is a need to handle multiple customers and clients. Maybe a business leader, an employee on the field or a remote worker receives VoIP help to interact with teammates or clients. 

If a business consists of customer care or a telemarketing team, there is frequent use of the phone, and it turns expensive in the case of traditional landlines. But cloud calling is the best option for the operation to be affordable. 

Features offered:

  • Caller ID
  • Call Forwarding
  • Call Recording, Barging and Monitoring
  • Call Switching
  • Voicemail and its transcription to email
  • Audio and Video Call Conferencing
  • IVR etc. 

Look at the above features; they are free and bring a profound but successful change in your business operations.

Limitations of VoIP:

Every product or service has pros and cons, and so does Cloud telephony. It is a great asset that VoIP works with 99.99% uptime, but it is essential to remember 2 things before avoiding any glitches with the service.

  1. Internet Connection
  2. Bandwidth

As cloud calling relies only on the internet, ensure you have a high-speed internet connection. But, as the cost of the internet has drastically come down and is very affordable, it does not seem to be a problem anymore.

Remember! As a VoIP subscriber, you do not pay for the calls you have made or for the in-built services available. You subscribe to a plan which includes everything by paying for the bandwidth. Hence, check whether your usage is within the bandwidth purchased.

Here is the VoIP revolution over Small business communication;

VoIP Revolution

People are using VoIP without knowing its name! Isn’t it humorous? Below, find the list of VoIP and internet calling/conferencing services that you frequently use;


It is well known worldwide for its messaging, audio / video calling and other features. You can also conduct call-conferencing through WhatsApp. Small businesses – almost everyone uses WhatsApp for internal communication in their respective groups for announcements and circulars.


It is also noted that video conferencing is used for business and individual purposes. If you subscribe to the premium version, you can also call landlines. Yet, this widely used professional solution is most appreciated for its high quality of video and audio.

What about the Zoom App?

Zoom is a very recent product that started in 2020 but the users multiplied in days and weeks. Pandemic is undoubtedly a reason for this. Due to the lockdown scenario, people found this perfect tool for interacting online. It is still used for team conferencing with clients and customers and even interviewing new employees.

Summing Up the above:

Sum up all the elements touched above along with service and its benefits. Please be informed that internet calling is not a mystery. To be straightforward, every internet user, directly or indirectly, is almost a VoIP user. 

The usage of VoIP has changed the face of business communications ranging from internal interaction to online seminars, learning and massive outbound calling by telemarketing executives.

VoIP in Healthcare: What You Need to Know

Healthcare is one of the fast-growing industries in the present day. Remembering that health care is an emergency service is not required, apart from supposing it as a business, health providers usually service patients for their emergencies.

Yet, today, every business has its competitive arena to face challenges. Hence, there is a need to install a highly flexible and efficient technology to serve their purpose. We are here to discuss the role of Voice over Internet Protocol (VoIP) in the case of the Healthcare sector and why health providers rely on VoIP with intent.

Healthcare Telecommunications:

We know that in the olden days, there were wired telephones, and hospitals readily came forward to install them. Simultaneously, there were glitches regarding those services because there was no second option available.

Why is healthcare telephony crucial?

These phone lines generally include physicians, surgeons, patients, pharmacists, etc. We must understand that the data is so sensitive that we cannot share it with others. Hence these telecom systems in hospitals are regulated under particular discipline by respective professionals.

What are the benefits VoIP Service in Healthcare?

Let’s go through some of the uses of VoIP that help healthcare organizations to satisfy their patient’s needs and to acknowledge them as soon as possible. Every different field has its own set of rules while operating its system.

But when it comes to the case of the healthcare sector, it is sensitive because there is no time to wait. Hence, a healthcare VoIP service has all the inbuilt features available and an option to customize the features according to the needs.

These features help the organization streamline operations communicate with patients, and pharmacists, and other medical departments.

Some of the essential benefits of VoIP in Healthcare Telephony are;

Cost Effective: Everything is about money! Cost-saving forms of any service can attract people, and so does VoIP! Cloud calling is very affordable as it entirely works with the help of the internet with no additional hardware. With the use of VoIP in a healthcare organization, there is no need for installation charges, service, and maintenance charges.
With such affordability, it provides you with advanced calling and data storage features, which are cost-effective.

Telehealth: Telehealth in general can be defined as the user’s interaction with the medical team such as consulting a physician or an employee of the same for an advice/ suggestion. You can integrate your CRM with VoIP, where your staff would be able to access patients’ data when needed. For such activity, you would generally wish for robust technology. With features like file sharing, video calling, and screen sharing, you can subtly include telemedicine into your operations.

Client Communication: Whether it is a patient or your client, VoIP allows you to customize the calls according to the urgency and prioritize them as needed. You can also prepare your staff to answer the calls promptly. This flexible feature in VoIP can remarkably minimize the delay in your response to earn better patient retention and acquisition.

Team Collaboration: Suppose if some of your staff is at a remote location, they can still get in touch with the entire team at once using the cloud-based VoIP technology. VoIP offers audio/video calling features with premium voice quality for the best user experience.
Healthcare is a service, and you can serve better by coordinating with physicians, specialists, and any related people worldwide in a matter of seconds with no interruption in the network.

Automated Scheduling: It enables your team to schedule your system to capture new and returning patients without being present at your office. Subscribers of any service want to contact their provider anytime they want. This automated scheduling allows your team to be available to your patients, thus building goodwill in the organization.


Indeed, the healthcare industry is the most discreet service, and there should be no errors in its operations. It might cause a problem.

Take advantage of the advanced technology of VoIP, which is cost-effective and can offer features you do not expect. These features enable your team to communicate with patients, physicians, and clients or for suggestions in seconds.

Healthy communication in healthcare will generate healthy people and a healthy reputation for the organization. With no delay in response to the patients, you earn customer satisfaction that leads to the extension of your services.

How to Switch to VoIP Phone System: The Small Business Guide to VoIP

Once you have thought of switching to VoIP phone system, you must first ask, “Why is VoIP necessary for your business?”

In simple terms, any business in the present world needs a cloud-based phone system to meet the growing demands of versatility in the business sector.

We expect different features at cost-effective prices which are flexible in every aspect. All these are considered to enhance your business operations and, eventually, productivity at the end of the day.

The present-day network is digital, and we ought to cope with it to match our competitors. Yet, most of the small and big-sized businesses across the globe have switched to VoIP phone systems. This blog discusses the essential steps in selecting and switching to the best VoIP phone service and its provider.

Identify your Requirements:

The general reasons that lead us to VoIP are affordability, flexibility and versatility of the service. So, define your expectations in the first place.

Your requirements consist of the factors that led you here and the features you are looking for in VoIP Phones for Business. Also, a suitable PBX solution for your business.

So, always have a plan before you step in!

All you need is the Internet:

Yes! The Internet is the only thing you need; it must be faster. VoIP elaborates on Voice over Internet Protocol and only works on the Internet and nothing else. Cloud PBX providers are more flexible and reliable.

VoIP is a digital system with 99.99% uptime, unlike the traditional landline. So, check your Internet before you step up for VoIP.

Choose the Suitable PBX System:

Well known to all but still, the crucial decision to make while installing VoIP for your business is the choice of PBX.

Which is suitable for your business? On-premise PBX or Hosted PBX system.

Businesses select among these as per their parameters. But, please be informed that small-sized businesses probably choose Cloud PBX or Hosted PBX VoIP systems. Besides, many businesses are shifting to Cloud PBX for its flexibility and cost-effectiveness.

After this!

Time to Search for a Right VoIP Service Provider:

Now, this is when you should find the best possible VoIP Service Provider. Looking for one, you must inquire about its data centers as they are vital in providing the best VoIP services.

Browse for a good one and go through all the reviews of their old clients, especially the recent reviews.

Customer Care:

Never ignore the customer care services. Because, as per a survey, more than 70% of the users rate a business concerning its customer service.

Hence, ensure that the chosen VoIP service provider does not compromise customer service. And it ensures your operations are smooth.

Choose a Plan to avail Free Features:

After you have committed to the right VoIP service provider, discuss having complete knowledge regarding the built-in features available to cut down the costs for the best affordability.

There are many in-built and valuable features for your internal business operations, such as;

  • Auto Attendant and IVR
  • Call Forwarding and Queuing
  • Call Record
  • Call barging
  • Caller ID
  • Audio/Video Conferencing
  • Voicemail
  • Number porting many more…….,

Decide your VoIP Hardware:

VoIP creates a usable space and flexibility regarding your communication usage. You can use the same on a desk IP phone or install VoIP softphone apps on your smartphone, laptop, tablet or similar devices to use VoIP services.

The hardware depends on your use, whether you primarily work indoors or outdoors. It’s only VoIP that can provide you with this geographical flexibility.

Bring Awareness to your Team!

No need to mention that your team uses the service, and educating and bringing awareness to them is essential.

Executives must know the available usage features and inform the team leaders regarding data storage, access and retrieval.

Also, managers in your firm must be aware of Data analytics and CRM integrations.

It’s Time to Install VoIP:

Once you have gone through the above checklist, installing a VoIP system in your business is time. Besides, the choice of the Private Branch Exchange is crucial. Seek the suggestions of the service provider before choosing one.


Vitel Global is a trusted VoIP service provider for thousands of businesses currently. We ensure you get the best features in the plan you subscribe to. We list out your needs to propose the most suitable, cost-effective plan.

For more information about switching to VoIP phone systems and available plans, visit.

The Complete VoIP Phone Services Guide You Need

A thorough explanation of VoIP Phone Services, including its definition, advantages, steps involved in setup, and available VoIP software, the only manual you’ll need to fully understand VoIP is this one!

Voice over Internet Protocol (VoIP) is one of the most innovative ways for businesses to talk to each other.

The Internet Protocol, often known as an IP address, describes how devices and computers interact with each another online.

Cloud PBX Phone System collectively refers to many technologies that enable voice and video communication via an internet connection avoiding the need for a traditional landline for making and receiving calls.

Few takeaways about VoIP:

  • Numerous firms have adopted IP Phones at an increasing rate over the years. Consumers are becoming more demanding, and they want you to respond quickly. Majority of the customers prefer phone conversations to other modes of communication.
  • Most of the firms are converting to VoIP phone services from traditional phone lines.
  • The top corporate duties enhanced by VoIP systems are managing messages,answering calls and working remotely.
  • With VoIP, businesses have witnessed a rise in productivity.

How does VoIP function?

The speech is converted into a digital signal that is sent as data packets over the internet via a VoIP system. The VoIP provider and your device exchange these signals. This implies that VoIP may be used as long as you have an internet connection. Because of this, there is no need for conventional phone lines.

VoIP Phone Services Advantages:

There are always advantages and disadvantages associated with anything. Even while VoIP PBX phone system have many more advantages than negatives, being aware of both will help you make a more educated choice.

Let’s look at VoIP’s advantages now!

  • Affordability: The lower cost of VoIP over traditional phone networks is a big benefit. From the initial setup fees to the ongoing indirect costs, VoIP offers several cost-cutting opportunities, allowing your business to get better services for much less money. Research shows that using a VoIP service cut phone costs for businesses by more than 60%. Subscription-based VoIP phone systems are often billed monthly, with the pricing plan including all functions. Because VoIP has lower rates for long-distance and international calls than traditional phone systems, it can save a lot of money on phone bills.
    Also, because VoIP is often hosted in the cloud, no need to buy expensive equipment for your employees to be able to make calls from their desktop, laptop, or smartphone.
  • Easy to scale: Using a VoIP phone number also has the benefit of automatically changing according to the needs of your business.
    VoIP system may easily add more phone lines with a simple purchase and installation features scalability.
    Additionally, VoIP systems provide access to sophisticated call features. Most VoIP phone systems are scalable, so VoIP providers offer a range of price plans that gradually add more features to meet the changing communication needs of your business.
    This update is often created to be simple and painless, allowing your company to take advantage of greater opportunities and expand.
    Additionally, get rid of desk phones and other gear, you won’t have to worry about investing in costly hardware or a dedicated phone line when your business expands.
  • Advanced call features: The VoIP system, allow access to many calling features that improve the quality of conversation for both sides.
    Call recording, call routing, call forwarding, caller ID, and many other features are just a few of these. Even at the lowest level, they are often already part of plans for business phone systems.
  • Adaptability: VoIP services are not limited to the workplace, so workers no longer need to be there to make or receive business calls. As long as they have an internet connection, the team will always be in contact and use your home computer, laptop, tablet, or mobile phone to make and receive calls from the same phone number.
    Additionally, this enables remote working possibilities for your company’s workers at no additional expense. Make calls from anywhere, keep in touch when traveling, and never miss an important call again, even if you’re away from your desk.
  • Scale on a global level: Using VoIP Phone Solutions would undoubtedly be quite beneficial for any business if it runs worldwide as this makes it simpler to contact leads and prospects from all around the world without worrying about expensive telecom company prices.
  • It’s simple to install and configure: Because firms only need to download an app or interact with a VoIP software provider to move over your current business number, setting up a VoIP system is simple. If you have any physical phones, connecting them with an Ethernet wire to the internet router should be simple. So, utilize VoIP, no hardware installation is necessary. 
  • Simple to use: Because many VoIP systems are designed to be user-friendly and intuitive, using a VoIP phone system is simple.

VoIP Phone Services Disadvantages:

  • Depens on Reliable Internet Connectivity: Even if a VoIP phone number has all the communication capabilities and cutting-edge call features, it is useless without the internet. The quality of your calls’ voice depends in large part on the strength of your internet connection. That means a bad connection might create issues in the call quality.

How to configure VoIP

Adopting VoIP software might be hard, but it can also be a great way to learn about your teams needs and help the business grow. The general procedures one must follow when configuring the VoIP software are shown below.

1. Establishing a budget: Establishing your budget for VoIP software should be the first step search parameters and considerations will be determined by your budget.

2. Estimating the user base: How many team members will utilize it straight away? How many more individuals do you think will use it in the future? You might want to keep an eye out for VoIP software providers that give many users access to a single number if they simply require a few virtual phone numbers for your VoIP.

3. Determining the demands on your phone system: To assist you to focus and identify the firm’s phone system demands, take into account your company’s needs, work arrangements, workflow requirements, call handling, and legal requirements.

4. Creating call flow: Depending on how teams are set up, various departments may have distinct call flows. Include your team and take their ideas into account as one can build the call flow to help with everyday tasks.

5. Differentiating between desired and required characteristics: Make a list of the capabilities of VoIP software should have to meet these demands. As you learn more about the advantages that VoIP software has over traditional phones, make sure to carefully weigh them against the needs of the business.

6. Verifying network bandwidth: Determine whether your current internet broadband connection can support a quick and fluid conversation experience for both home and office configurations.

7. Equipment requirements: While most VoIP software uses softphones, if your team still uses deskbound phone sets or needs a regular phone connection, check into VoIP-compatible phones and other equipment.

8. Research VoIP software vendors: Find a VoIP supplier that satisfies all of your needs in terms of functionality, corporate objectives, and spending limits. Always keep an eye out for VoIP software companies that provide a free plan, trial, or demo. Additionally, this is an excellent chance to interact with their customer service.

For availing the outstanding VoIP services with 24/7 customer support visit.

Use Cases of Cloud VoIP System in Various Industries

Cloud VoIP Phone System is the widely used communication medium in almost all industries.

Other phone systems will be available in the market, but based on the demand and productivity outcome, the cloud Phone system has gained more business attention.

In this blog post, we are not going to discuss the benefits of the VoIP phone system; we are focusing on the service quality or the features of the VoIP.

We will be looking into an insightful post discussing the use cases of the cloud phone system in various industries.
The following is the list of the industries we will be briefing about the use case, significance, and application in the services offered.

The list of the industries is:

  • Healthcare
  • Education
  • Retail
  • Manufacturing

Now let us dive into further knowledge digging based on the utilization of VoIP by the above-pointed industries.

Cloud VoIP System for Healthcare:

Any healthcare organization needs a unique yet effective communication system. The extent of telemedicine and telemedical consultations has rapidly increased due to the global emergency.

During Covid-19, telemedicine has assisted thousands of families by taking necessary precautions and prescribing medications for health issues.

Online facilitation of contacting the medical staff has not only assisted the patients with courage and support online but also helped them to contact the specific medical personnel within less time than the offline process.

Healthcare industries use cloud VoIP phone systems for the following purposes:

  • To book online consultations with the doctors for online services.
  • To register their name for specialized treatments.
  • Facilitating the patients to book appointments for an offline visit.
  • Assisting the on-site medical personnel with communicating from floor to floor without meeting personnel.
  • Avoiding the clutter in the drug inventory management by contacting the drug managers.
  • The demand for the drugs and placing orders for an additional drug requirement.
  • For reporting the damages/defects notified in the lab apparatus.
  • For reporting the downtime of the electronic devices used in the medical field for quick rectification and modifications.

Along with the points mentioned above, the use case of the Cloud VoIP Services varies according to the services provided by the healthcare departments.

Few healthcare units don’t allow the patients to meet the doctor of the concerned department directly; the patient or the attendant has to wait in a long queue to fill out the documentation process and assist the medical staff with their details.

These issues are present in the healthcare units, and we feel irritated to undergo as a patient.
VoIP phone call allows the staff to keep updated with the patient’s data and assist them in a much better way within less time.

Cloud VoIP System for Education:

Educational institutions have been benefitting from internet calling services for a long. The use case of VoIP in Education is almost common for all organizations and institutions working under the same tree.

The educational sector will utilize VoIP for carrying out the following activities effectively.

  • Monitoring the class attendance by contacting the class teachers.
  • Student database management by coordinating with the non-teaching staff.
  • Admissions and other fee structures were discussed within the management.
  • Conducting online meetings and intimating the same with the parents for parent meetings and for passing other information related to the student.
  • Scheduling of online classes.
  • Usage of softphone applications for better outcomes.

The educational system has to undergo many processes involved with the student database, from organizing an online class to assessing the students’ performance subject-wise and taking necessary steps to overcome them.

With all these tasks being completed with or without the help of the on-site staff, communication sources will play a vital role in sharing the information from department to department to clear any cliches.

The student-teacher interaction will also be increased when VoIP calling is used within the school premises to contact the students at home due to personal reasons.

Repetition of classes, time wasted for spending extra time for attendance adjustments, and can check down other issues with the help of VoIP solutions.

Cloud VoIP System for Retail:

Retail industries use case is a common thing for all types of businesses. There will be small and large businesses that will run with a particular amount of employees.

Based on the size of the employees and the need to communicate with them regarding task allocation and execution, retailers have come up with a good alternative to the traditional phone system.

They decided to have a cost-effective communication system in their businesses to prevent the loss incurred due to the communication gaps.

The following are the applications of VoIP systems in the Retail sector:

  • Product management
  • Warehouse management
  • Inventory management
  • Quality Assurance
  • Product Demand Forecasting
  • Resolving product issues
  • Market analysis
  • Interactive sessions with the customers
  • Better customer support

Retailers utilize the VoIP services providers for the above tasks and maintain consistency in the communication module provided by business analysts and other experts.

Retailers have been benefitting and doubling their income with the extensive usage of cloud business voip service. The VoIP services will effectively handle the time taken for passing a single note of the message or updating the customer regarding the recent order.

Cloud VoIP System for Manufacturing:

VoIP services boost the manufacturer’s productivity when they are in the cloud.

The communication between the raw material providers and the manufacturing agencies will be transparent, eliminating any issues and misunderstandings.

Below are the benefits of cloud pbx phone system in the manufacturing industries:

  • Updating with the raw material suppliers
  • Placing raw material requirements using the conferencing feature in VoIP telephony
  • Managing the orders placed by the other industries and updating them regularly with the amount of product produced.
  • Assisting the employees in completing the design or production based on the timeline.


Cloud VoIP system is an outstanding performer in the telecommunication industry. Due to its features and customized plans, the VoIP services will stay on top of the list until a true dominator arrives. VoIP is integrated with CRM (Customer Relationship Management) to increase the customer’s trust.

Vitel Global Communications has the features that will suit any industry’s needs, be it retail, IT staffing, or Healthcare; we provide a cost-effective solution with 24/7 customer support.

Significance of Cybersecurity in Cloud Phone System

Today, we are going to discuss the significance of cybersecurity in any Cloud Phone System.

Cloud Phone System is widely used to meet the communication needs in all organizations which function globally.

These have a few stressing issues, which are not able to be handled easily by the employees.

The threat of data being stolen by third parties unofficially is increasing on a daily basis.

The internal communication codecs have been compromised due to the vulnerability of the cloud system.

Also, we are going to know in detail about the measurements to be taken by the owners of the companies to safeguard their data without being peeked by others.

In this blog post, you are going to learn:

  • How do Cyber-attacks threaten the reputation of the organization?
  • The Vulnerability of Cloud hosted systems and the risks involved.
  • Necessary safeguarding factors to be considered while making use of the cloud services.

How do Cyber-attacks threaten the reputation of the organization?

Enterprises running on IP (Internet Protocol) telephony are often exposed to various types of data breaching issues.

Either this will impact the next quarterly report of the organization or the employees who are dealing with the securing of the data loss will get fired due to ignoring the loopholes.

But, hold on, not just the enterprises, every individual in this advanced technology-driven world might have faced at some point or the other a low time with the cyber-attacks.

Don’t dig deeper, if your mobile phone is working on a 4G Network and constantly receiving text messages or video messages regarding the lotteries or any other huge loan proposals, which are in no way close to reality are the traps by the cyber attackers.

Here, as an individual, data is secured by either erasing the phone’s user data or by uninstalling an application that is treated as a malicious one.

In the case of an organization that has onboard 500+ employees, it is not that simpler thing to perform something like erasing the data.

Cyber-attacks generally called hacker’s ultimate motive is either to expect huge ransomware from the victim.

They don’t care whether the victim can pay them or not, they will place a text box or a notification bar that demands the particular ransomware to get the lost data back.

Here, not all organizations can back up their files that are stored in the cloud, in that case, if a cloud service is hacked, every file will be corrupted and cannot be retrieved back.

For some huge companies, this will be a huge reputation risk.

Whatever the projects they are working on and the businesses they are associated with will lose confidence and eventually develop trust issues due to the cyber-attack.

They are not able to accept it as a hacker’s fault but consider it as a mistake of the victimized company for not having a secure firewall.

Most of the world’s reputed companies that provide software services globally have witnessed this many cyber-attacks.

Only those attacks which are filed as a complaint with the investigation departments are on the records, many companies will prefer paying the ransomware and getting their data back from being off the record.

The second thing mentioned above is an actionable point from the perspective of a company’s owner, but if anyone has chosen that way, it is also like encouraging cyber-attacks.

That is why many awareness programs are being conducted globally to spread awareness on what to do when you feel your data is compromised.

The vulnerability of Cloud hosted systems and the risks involved without Cybersecurity.

  • Cloud technology, after its inception, people have started working more productively and companies placed the huge burden of data handling on the cloud by removing it off their shoulders.
  • Here is the catch, wherever cloud technology is present, there will be a huge risk of data loss due to technical server issues or due to cyber attacks.
  • In the first case, data can be retrieved easily if the server issues are found and restored to normal, this can be done by the personnel working on-site within the organization in case of a hosted cloud system, or external expertise support is needed if that is hosted on the third party’s cloud provider.
  • In the second case, where we quoted the word cyber attack, it is not something that can be resolved by working internally, because the data which has been stolen is done with the purpose to defame your organization or exchanging something in between as cash or a material gift.
  • Cloud-hosted PBX systems are extensively used in the companies where they have branches spread around the world.
  • Communication challenges are said to be overcome with the help of cloud PBX.
  • Usage of IP phones and softphones will assist the employees to work more effectively without being worried about sharing their thoughts and ideas when they are working remotely or working from various locations.
  • If we discuss the advantages of Cloud PBX telephony, there are many. There is always a saying, that with such great power comes great responsibility.
  • When cloud PBX is used in any organization, the precautions and backup plans are streamlined.
  • The process will be in such a way that there will be a zero percentage of a data breach within the organization.
  • Unless any individual working within the organization leaks the data or takes an illegal step further.
  • Cloud PBX and VoIP transform the existing communication system into a more powerful one.
  • This can be done with help of transmitting information with the Internet as a medium.
  • To avoid any phishing, call interferences, and other cyber attacks, there is necessary of establishing a strong firewall that acts as a defense for your entire telecommunication system.
  • Companies that rely on the cloud VoIP providers have to ensure that the provider is running their services with strong security in terms of data encryption and end-end communication.
  • Small businesses have no other option than preferring to the cloud phone system provided by the service providers because of the space and aforementioned reasons like the risk of being hacked.
  • Here, the responsibility must be held by the providers before allowing their provisions to enter the market that their services are risk-free and ensure data privacy and security when coming to the cyber crimes happening in the world.  

Necessary safeguarding factors to be considered while utilizing the cloud services.

Based on the size of the organization, the security reasons may vary.

For small businesses, there will be no need for high-end data security since the employees are less in number and the on-site manpower is enough to monitor the security terms and identify any obligations related to the data protection and address them right away with the concerned individual.

For large businesses, that have employees widespread across the countries, and if they need to avail of the services from Cloud PBX providers, the board of that particular company has to arrange a meeting with the provider to clarify the security concerns and guidelines of the company.

If a provider considers security as a second option, then this would be not the best choice to meet your communication needs.

There are certain things to keep in mind while utilizing the cloud services, they are:

  1. An organization or an official body of operations has to stay in touch with the cloud service providers for verifying the quality of services by focusing on the security terms.
  2. Updating the software of softphone applications or other applications which are meant to run on the computers provided by the cloud service provider must be done regularly.
  3. Assigning a person or a team to look after the security compromising factors and identifying the loopholes is highly recommended.
  4. Changing the passwords now and then is an added benefit to avoid cyber threats imposed on your organization.
  5. Call monitoring, and call logs access can help identify any intrusion.
  6. Organizing webinars or on-site awareness programs for the employees to stay updated on the risks involved while utilizing the cloud services will reduce cyber threats.
  7. Applying Multi-factor Authentication (MFA) will provide additional security to your organization.

Demographics of Cyberattacks

We must be aware of the historical data concerning cyber attacks, this will provide more insight into developing a strong yet high-performing working module while working with cloud telephony.

These demographics are not placed here to either frighten you or warn you for not using the cloud services but to enlighten your approach and increase your productivity by taking the necessary steps mentioned above while using the Cloud services.

CountryAverage Cybercrime Cost (In millions of dollars)Increase from 2017
United States23.729%
United Kingdom11.431%
Source: DataProt | Ivana Vojinovic

According to the news published on The Hindu dated July 05, 2021, more than 1000 companies have been affected by the attack on Miami-based firm Kaseya[1], and the hackers, in this case, have demanded $70 MN.

By considering all these cyber threats, the organizations must double-check the services they are availing of to be clear from such unexpected things in the future.

6 Outstanding Benefits of Cloud PBX System

Vitel Global is an expert in providing Business VoIP solutions. In this blog, we are here to share the top 6 reasons to know why many businesses are switching to the Cloud PBX system.

In recent years, technology has taken leaps; that might be due to the fast-growing industrial demands or to compensate for the pandemic loss. More organizations permitted their employees to work from home/remote working. Now-a-days, it is a pretty normal activity that comforts employees and the firms in their individual needs.

VoIP Business Phone Services is the best communication medium between the business, its employees, and clients. With the advancement of the digital age, people can use every communication service, such as calls, audio/video conferences, voicemail, and messages. But all of these cannot be fulfilled by landline, which is why VoIP Phone Services is preferred. 

PBX-Private Branch Exchange:

PBX is the internal communication system generally designed for Business organizations.

  • On-Premise PBX
  • Cloud PBX

These are the two available types that businesses choose as per their requirement. But recently, many businesses have been switching from on-premise PBX to Cloud. 

Cloud PBX:

Cloud PBX Phone System allows you access to all types of features to integrate your business communications, and you don’t need any special hardware. The crucial thing about it is that this is entirely based on Cloud Ecosystem. You get all the access through the internet, and cloud PBX doesn’t need any internal server installed to help with the business communications. It is relatively cheap, flexible to use, and the experts will protect the data.

Now, let us discuss the advantages that Cloud PBX offers your organization:

  1. Cost-Effective: The very first pro of VoIP phone services you find is affordability. Because cloud PBX is tailored to address this requirement, VoIP has successfully changed the face of telecommunications, especially business. Why? You don’t need any hardware. Everything is configurated with the cloud telephony service provider. One more benefit is that you pay as you go. Isn’t it cost-effective? Modern technology has brought the telecom investment set up almost to zero.
  2. Security: Every business insider is aware of the fact that Cloud is prone to hacking. With the basic firewall setup, there is a chance of vulnerable to hackers. In such a case, you can level up the security of your stakeholders, clients, device authentication, and your VPN. Once you enhance the security, there will be 24/7 surveillance by technical experts.
  3. Flexibility and Scalability: As the complete data is integrated with the Cloud, the Cloud based office phone system is easy to upgrade, determining its flexibility. If you intend, you can update your system with new features very quickly, and that’s how its scalability is defined. The policy of pay as you use is very beneficial to small, medium, and big businesses.
  4. Technical Flexibility of Hosted PBX: Using Hosted/Cloud PBX, you can configure the existing features and add new ones quickly. Here, you can change the intended setting in the live panel itself. You need to add more hardware and physical space to scale the traditional PBX. Apart from this, a new human resource is required. A fantastic benefit while scaling your cloud PBX is that you can add one seat or as many as you want within seconds. Coming to upgradation, you never need an IT person for it, as in the case of On-Premise PBX. Cloud PBX has an expert team; the provider will upgrade it seamlessly every time there is a notification.
  5. Installation and Maintenance: A new business leader would generally wonder to know how easy it is to install and handle Hosted PBX system. It does not need any space, physical server, or an IT person to maintain it. Because traditional PBX needs an on-site infrastructure and a dedicated staff to handle the server, this is how Cloud PBX saves space and budget. Besides, you can monitor the incoming and outgoing calls through the dashboard.
  6. Integrated Communication: Cloud/Hosted PBS is the best option to integrate business communications such as calls, video, chat, and even CRM. And thus, it creates a flexible space for the customers to access their preferred features.

Cloud-based PBX gives you the best experience with many more features besides the above. It ensures flexibility, accessibility along with security in unified business communications.