6 Outstanding Benefits of Cloud PBX System

Vitel Global is an expert in providing Business VoIP solutions. In this blog, we are here to share the top 6 reasons to know why many businesses are switching to the Cloud PBX system.

In recent years, technology has taken leaps; that might be due to the fast-growing industrial demands or to compensate for the pandemic loss. More organizations permitted their employees to work from home/remote working. Now-a-days, it is a pretty normal activity that comforts employees and the firms in their individual needs.

VoIP Business Phone Services is the best communication medium between the business, its employees, and clients. With the advancement of the digital age, people can use every communication service, such as calls, audio/video conferences, voicemail, and messages. But all of these cannot be fulfilled by landline, which is why VoIP Phone Services is preferred. 

PBX-Private Branch Exchange:

PBX is the internal communication system generally designed for Business organizations.

  • On-Premise PBX
  • Cloud PBX

These are the two available types that businesses choose as per their requirement. But recently, many businesses have been switching from on-premise PBX to Cloud. 

Cloud PBX:

Cloud PBX Phone System allows you access to all types of features to integrate your business communications, and you don’t need any special hardware. The crucial thing about it is that this is entirely based on Cloud Ecosystem. You get all the access through the internet, and cloud PBX doesn’t need any internal server installed to help with the business communications. It is relatively cheap, flexible to use, and the experts will protect the data.

Now, let us discuss the advantages that Cloud PBX offers your organization:

  1. Cost-Effective: The very first pro of VoIP phone services you find is affordability. Because cloud PBX is tailored to address this requirement, VoIP has successfully changed the face of telecommunications, especially business. Why? You don’t need any hardware. Everything is configurated with the cloud telephony service provider. One more benefit is that you pay as you go. Isn’t it cost-effective? Modern technology has brought the telecom investment set up almost to zero.
  2. Security: Every business insider is aware of the fact that Cloud is prone to hacking. With the basic firewall setup, there is a chance of vulnerable to hackers. In such a case, you can level up the security of your stakeholders, clients, device authentication, and your VPN. Once you enhance the security, there will be 24/7 surveillance by technical experts.
  3. Flexibility and Scalability: As the complete data is integrated with the Cloud, the Cloud based office phone system is easy to upgrade, determining its flexibility. If you intend, you can update your system with new features very quickly, and that’s how its scalability is defined. The policy of pay as you use is very beneficial to small, medium, and big businesses.
  4. Technical Flexibility of Hosted PBX: Using Hosted/Cloud PBX, you can configure the existing features and add new ones quickly. Here, you can change the intended setting in the live panel itself. You need to add more hardware and physical space to scale the traditional PBX. Apart from this, a new human resource is required. A fantastic benefit while scaling your cloud PBX is that you can add one seat or as many as you want within seconds. Coming to upgradation, you never need an IT person for it, as in the case of On-Premise PBX. Cloud PBX has an expert team; the provider will upgrade it seamlessly every time there is a notification.
  5. Installation and Maintenance: A new business leader would generally wonder to know how easy it is to install and handle Hosted PBX system. It does not need any space, physical server, or an IT person to maintain it. Because traditional PBX needs an on-site infrastructure and a dedicated staff to handle the server, this is how Cloud PBX saves space and budget. Besides, you can monitor the incoming and outgoing calls through the dashboard.
  6. Integrated Communication: Cloud/Hosted PBS is the best option to integrate business communications such as calls, video, chat, and even CRM. And thus, it creates a flexible space for the customers to access their preferred features.

Cloud-based PBX gives you the best experience with many more features besides the above. It ensures flexibility, accessibility along with security in unified business communications.

6 Tips to Follow Before you Invest in VoIP Phones

What is a VoIP Phone System?

A VoIP phone system is a hardware-or software-based phone that uses voice over Internet Protocol (VoIP) technology to transmit and receive phone calls over an IP network. The phone changes the audio from analog phone calls into a digital format that can be sent over the internet. It also changes digital phone signals from the internet back into regular phone sound.

  • VoIP phones, often known as IP phones, offer features and capabilities not present in analog phones. Because phone calls are placed through the internet rather than the traditional public switched telephone network, they are also subject to additional performance specifications (PSTN).
  • A VoIP call is an internet call or any sort of communication transmitted via the internet, such as text, email, or chat. Voice over Internet Protocol (VoIP) calls can have the same features as office private branch exchange (PBX) systems with multiple phone lines, such as voicemail, call forwarding, call waiting, caller ID, etc.
  • One of the best things about VoIP phone systems is that the phone software works well with software for other business applications, like customer relationship management (CRM) systems, to provide a single source of client data.
  • Utilizing VoIP call technology does not necessitate sacrificing call quality.
  •  Call quality refers to calls that are clear and uninterrupted. Along with a strong and stable internet connection, computers, routers, SIP phones, VoIP servers, and VoIP Service Providers all affect the quality of VoIP calls.

How do VoIP Phones Operate?

VoIP phones transform voice calls into digital signals that are transmitted across IP networks, including the internet. VoIP phones may operate as VoIP-enabled real phones or as virtual phones through software installed on a computer or mobile device.

Multiple networking components are necessary for VoIP phones to function. The Dynamic Host Configuration Protocol, which automatically configures the network and VoIP parameters, assigns IP addresses to phones. A domain name system keeps track of IP addresses to make it possible for devices, like IP phones, to talk to each other.

Voice over Internet Protocol (VoIP) phones requires multiple protocols to support the delivery of voice communications over the internet. Scroll down to learn the functions of the various VoIP protocols.

More about VoIP:

  • Traditional home phone or office line systems (POTS, or PSTN) use hardware that operates the ISDN network’s primary rate interface (PRI), unified communications rendering chat, voice calls, and video calls or fax more at a time.
  • A PBX system employs standard phone wires together with an office-based PBX server. With a Cloud PBX system, you can have more phones than phone lines, and calls between users are free.
  • VoIP phones are a form of technology that enables the transmission of voice calls over the internet. The three types of VoIP phones are IP PBX, completely virtual VoIP, and hybrid VoIP phone solutions.
  • In an IP PBX configuration, calls are routed via VoIP networks, the PSTN, and vice versa. Local IP PBX servers may be hosted locally, via a telecom operator, or via an internet service provider.
  • There is no requirement for desk phones, cables, or other infrastructure. Softphone setup is another name for a virtual VoIP telephone system. People use a special app on a web browser on a computer, smartphone, or tablet to make and receive calls.
  • In addition, there is a hybrid phone solution that combines a PRI phone system with IP phones.

Benefits of a VoIP system:

  • Reduced overall expenditures to virtually just subscription fees.
  • Maintain the same phone number regardless of location or device changes.
  • Basic functionality and compatibility with your CRM and other software connections.
  • Can utilize many channels simultaneously, including phone, chat, text, and document transmission.
  • Allowing the use of remote teams at no additional cost.
  • There are no long-distance charges.
  • Able to add and remove lines easily and quickly.

Negative aspects of a VoIP system:

  • Maintain reliable internet connection to avoid delays and jitter.
  • We need appropriate bandwidth for quality calls.
  • There is a minor possibility of voice and call quality degradation.
  • Devices require a constant power source, such as rechargeable batteries or an outlet plug.

VoIP infrastructure:

  • A router, a VoIP adaptor, phone equipment, and headsets are examples of hardware.
  • A dependable Internet connection, preferably using fibre-optic lines,
  • Test your system’s bandwidth to guarantee it can accommodate your call load.
  • Allows integrations of the existing system files
  • Each of your devices should have a minimum upload speed of 100 kbps. Persistence and jitter should be less than 70 milliseconds; this will prevent latency and stability issues.

6 Tips to follow before you invest in VoIP Phones:

  1. Check the current configuration: Are you a startup that has not decided on a phone system yet? Have you decided to switch your current phone system, which is a PBX system, to a more modern one? Are you able to make a seamless transition to a virtual setup?
  2. Call volume: If you’re inbound and outbound call volume is low and you already have a PBX system that functions well, it may not be worthwhile to make a move if you already have a system that meets your needs. It is time to make the switch to VoIP if you have a high call volume and either already have or want to establish a call centre.
  3. Scalability is a feature that will be beneficial to seasonal enterprises using a VoIP phone system since it will allow them to increase lines during busy seasons without incurring any additional time or financial burden.
  4. Budget: PBX systems have substantial initial expenses, as well as recurring fees for repairs and IT maintenance costs. Cloud Pbx Services can cost just as much as traditional PBX systems. Virtual solutions are generally less expensive than their physical counterparts.
  5. The ability of employees to adapt: We are all creatures of habit. If your staff is unwilling to learn how to make use of all of the capabilities and tools that a VoIP system may provide for you, then you won’t be able to reap the full benefits of those features and tools. A Voice over Internet Protocol (VoIP) system is your best bet if you’ve been considering letting your workers work from home sometimes when it’s necessary and they’re prepared to get on board with virtual calling.
  6. Features: There are almost an infinite number of capabilities available to you when you use a VoIP system. In addition, a VoIP system can accommodate any new developments that may arise in the future. Additionally, a VoIP system is compatible with the majority of company applications. A PBX system comes with a fairly restricted set of features.

Avail the best services and solutions from one of the leading and successful VoIP service provider’s vitel global communications, Signup with your details and get started.

Best Hosted VoIP and Cloud Business Phone System for Modern Business Communications

Business Phone System and Service Providers today operate much differently than they did a few years ago, due in large part to the proliferation of the cloud and virtualization. If your company is considering upgrading or installing a new cloud business phone communications system, Hosted VoIP (Voice over Internet Protocol) is a great option. The benefits of using this kind of system extend far beyond features, affordability and many businesses or organizations continue to be surprised by the ways this Business Phone Communication Services can help them. Vitel Global Communications believes in finding the right business phone system for your company and we will work with you every part of the installation to figure out the best business phone system solution for your business. Here are some features that will be your favorite benefits of Our Hosted PBX and VoIP Phone System and Services.

AFFORDABLE PRICING

If you have a legacy business phone system, it takes a lot of time and effort to add features beyond basic functionality. These extra features can also require costly new hardware or additional business phone services. More often than not, these small upgrades can be time-consuming and involve costly service charges.
With our hosted VoIP, features like caller ID, voicemail, call forwarding, and conferencing are already integrated with most of the plans and features automatically included, you won’t have to worry about your ever-expanding business phone bill or be surprised by the cost of extra hardware installations.

USER-FRIENDLY

We have seen enormous developments in technology over the last decade. The technology used to be synonymous with “hard to use”–but not these days! Because the culture surrounding technology has adapted toward being user-friendly, you can get the benefits of new technology without struggling to figure out how to use it.
Hosted VoIP is far easier to use than most people think. Your new platform will let you make calls and receive calls very similarly as you would on a traditional VoIP phone system. Hosted VoIP service providers focus on making the set up easy, especially if your company doesn’t have an IT team or a tech guru. When we install a VoIP system in your office, Vitel Global Communications Experts will make sure you understand every aspect of the business phone system before we’re finished.

24/7 SUPPORT

Hosted VoIP systems typically involve only limited amounts of hardware and a simple setup. In some cases, all you have to do is plug in your phones! Hosted VoIP providers can finish most of the setup remotely with 24/7 support.
Also, because the service runs on the cloud, you won’t need devoted IT employees to maintain the system. Upgrades will be pushed remotely and you can add, change, move, or delete users yourself if you prefer. On the rare occasion that you experience any downtime or issues with the system, reputable Hosted VoIP providers offer 24/7 support at no extra cost.

EASY INTEGRATION AND SCALABILITY

If you’re already using technology to organize your employees or communications, you would be surprised at how easily Hosted VoIP solutions can actually integrate with your current business communication system. For example, if your organization uses a cloud based CRM platform, your hosted VoIP phone system could be integrated to pull up client records when that client calls in. Voicemail to email functions can streamline communication, making it easier than ever to track clients’ needs and problems. Hosted VoIP systems also scale very easily, because the platform doesn’t exist on-site and won’t be limited by space or resources. When you’re a growing organization and you want a system that can grow with you.

FLEXIBILITY

With traditional VoIP and business phone systems, you always need a physical landline to make or answer calls. In order to be productive or client-facing, your employees need to be locked down to desks and locations. Hosted VoIP service integrates with CRMs, Helpdesk and other everyday applications for efficient communication, sales and support.

HOSTED VOIP CAN CHANGE YOUR BUSINESS COMMUNICATIONS

Interested in any of these benefits? Contact America’s Phone Guys today! We can walk you through all of your options, designing the perfect VoIP phone system that will grow and change with your business communications.