5 Top Things you Never Heard About PBX Phone Systems

What is PBX?

It stands for private branch exchange, a private telephone network that enables the communication between users, controlling the call routing for incoming and outgoing calls, and other features. This phone system enables users to accomplish numerous operations, such as voicemail and many more, in addition to making and receiving internal calls and calls from outside the firm.

VoIP and digital phone lines can all be used with this system.

It enables you to accommodate additional telephones by dividing your business’s physical phone line into many lines.

A fully managed, hybrid phone system is a cloud PBX phone system. Although a private branch exchange phone system might be the best option for your company, there are still some decisions to investigate the different PBX phone systems offered to any company.

  • Traditional PBX system
  • VoIP or IP PBX
  • Cloud-based
  • On-premises

The cloud-based PBX Phone Systems:

Cloud PBX, often a hosted PBX, is a subtype that connects to a VoIP service using an internet connection. All needed on-site is a phone and an internet connection, and the service provider has taken care of everything else. Every call that is placed or received passes through the service provider. It converts the voice into data packets or connects the call to a PSTN line.

“Cloud calling” is another name for cloud telephony where a third-party host is used to deliver voice communications through unified communications as a service (UCaaS). Both the web and apps are used to access cloud telephony services, and they provide numerous advantages

We would like to introduce one of the successful leading cloud PBX providers rendering excellent services to the clients and encouraging small businesses majorly with diversified modern communication tools, VITEL GLOBAL COMMUNICATIONS

The hosted provider can update the system, route the network, modify the VoIP codes, and perform other tasks remotely with a cloud-based PBX.

  • Affordable plans
  • Advanced features
  • Simpler integrations
  • Quickly up and running
  • Constant customer service
  • Simple to set up

Conclusion:

To conclude the above, PBX solutions have revolutionized business operations. With this interlinked communication and data system, VoIP systems would allow you to ace the present corporate competition.

Apart from this, many small and medium-sized businesses are switching to Cloud-based PBX for its flexibility and cost affordability. We provide the best business communication solutions for upcoming and already established firms assisting with an expert technical team.

What to do when every strategy fails in your business?

If you are running a business but sluggish after implementing many strategies, then don’t worry. This blog is helpful for those who are striving hard for success but are not aware of the modern systems.

Are you intrigued by new approaches? Learn about the latest technologies proven successful and dominant in the businesses implemented.

Cloud VoIP:

Cloud Pbx for small business enable businesses to manage their entire call management process over the internet. No hardware infrastructure is required to be installed at the office location as it is entirely handled in the cloud by the service providers.

Cloud VoIP

How VoIP Works:

  • The digital phones transmit voice over the internet that gets compressed into digital packets.
  • The digital packets get dispersed over the less-trafficked routes.
  • At the defined receiver side, the signals get uncompressed into voice.
  • Use desk phones, laptops, mobiles, or IP phones as VoIP devices.

Types of cloud solutions:

  • Software as a Service (SaaS): This is a cloud product where software acts as a service, which means the consumer can access the product directly from the browser without installing it into the system. For example, Gmail and other webmail services are free, and some other cloud computing can be subscription-based.
  • Platform as a service (PaaS): This is a cloud-based product used by large corporations to build large data centres that provide remote access to files accessible to all users worldwide.
  • AWS and Google are good examples which offer their infrastructure’s resources, security compliance, and network connectivity as a product to the end-users, which may be big-sized to mid-sized or small companies.

Steps to select the best VoIP service and provider:

  • Go to your favourite search engine and type in the Best business phone system provider.
  • Read the features, benefits, customer reviews, and plans and make a list.
  • Contact the most suitable service provider from the list.
  • Finally, sign in with the details and create your account.

So, VITEL GLOBAL COMMUNICATIONS is one of the leading VoIP service providers who has come up with reliable, affordable, and valuable services for our customers. Our company provides all the features mentioned above and advantages. For more details, visit www.vitelglobal.com.

5 Assured ways to Increase Employee Engagement using Cloud-based PBX.

Cloud PBX services are taking more love from the businesses growing by depending on the communication.

Internal communicational issues have been drawbacks within the industry, but no strategic advances were found during any sessions.

All these issues are since the internal communication channels which the companies are using might be outdated or not keeping up with the latest technological trends.

This can be overcome by switching to advanced solutions like Cloud-based PBX. A few features are discussed below:

  • IP Phones
  • Data centres are off-site
  • Flexibility
  • Affordable plans
  • Easy Maintenance

IP Phones:

This is a fantastic way to connect with the people in the organization, with the introduction of IP phones, the entire process is now going online, which means the user engagement entirely depends upon the speed of the internet connection.

The company-related data can be transferred through the cloud services as well as the conversations related to the tasks are made on the IP phone, which is an integral part of cloud services.

Data centres are off-site:

When coming into space is a massive issue for any company. There are dedicated rooms for all the office-related departments, and having a unique space to host the communication equipment is not an easy task.

To overcome this hurdle, the cloud-based PBX has its data centres placed off-site, which means there will be no need to worry about the data hosting or providing the service. All these are taken care of by the provider.

Flexibility:

The usage of the applications associated with the PBX system is much more flexible and almost all PBX providers are well aware of the cross-platform issue. They have come up with an idea to introduce mobile and desktop applications.

Affordable plans:

We provide the most affordable plans available to choose from. Depending upon the requirement of the business and deciding whether it is a small or a large business, the plans are made customizable and let the clients choose the best one suitable for them.

Easy Maintenance:

If you are using a service, it will involve the various equipment, and they all need to be present physically on the site.

With the Cloud Pbx phone system, the materials we require are phones and other adapters. The rest of the managing services are done online and hosted on the cloud. When coming to maintenance cost-wise and effort-wise, this kind of PBX is easy to maintain.

Let us see the 5 ways which are reliable to increase the employee engagement using the PBX services:

  1. Better communication with the employees
  2. Real-time discussion through group meetings
  3. No place for miscommunication
  4. Data security
  5. Engaging sessions with the best features

Better communication with the employees:

In a business, there will be a time when a few persons from the team are working from different locations, and communicating with them becomes a huge challenge.

Those challenges will include the worry about the data charges, connectivity issues, and network issues that arise without any information.

Such setbacks are said to be solved with the help of cloud-based phone services. Communication can be done quickly with any person residing at any place without any interruption because these are the services that are run only based on the internet connection.

Real-time discussion through group meetings:

Group meetings can be a better way to overcome the challenges involved in organizing the meetings. During such meetings, the presence of every employee in that meeting is mandatory, and with the cloud conferencing options, the real-time discussion is done. Group meetings can be organized with the help of the PBX phone system

No place for miscommunication:

Miscommunications can ruin the business without any doubt. There will be many challenges that have to be faced by the employees during an important conversation with the teams or the management. Such gaps can be filled easily with the help of the business cloud phone service. The matter which one needs to convey can be communicated easily without any confusion. 

Data Security:

Securing the data is one of the key protocols in any company. This can be easily done when a company switches to the best cloud PBX services from the traditional model of the communication system. So, when coming to data security, these cloud modes of communications will make the industries feel safe.

Engaging sessions with the best features:

There are many features available with the Cloud-based PBX. Most of the features are available with Vitel Global Communications, which ensures significant features like call recording and call forwarding. The sessions which are conducted by the management make the meeting more engaging.

Conclusion:

Businesses are wondering why their competitors are ranking high in sales and other platforms; all this is possible because of the best employee engagement.

When the teams are connected in a loop, innovative ideas and other information related to internal business affairs are said to be shared without any delay. This will assist the employees in working together collaboratively. With the cloud-based PBX, things are made much more accessible.

Why Businesses are Tapped on for VoIP Adoption?

Transformation” always gives good results, particularly in businesses that are in the stage of expansion and reformation then the transformation in terms of technology moves the business into the path of success. Day by day, technology keeps on changing into higher steps, making businesses more flexible and profitable. Nowadays, Business VoIP Services have become a game-changer for small businesses accomplishing business tasks in a short period.

We provide not only the best Business VoIP services but also successful SIP Trunking services in the US market.

What is SIP Trunking?

SIP trunking, SIP stands for session initiation protocol is a part of an application layer protocol that switches your traditional phone system into an internet phone system.

In simple words, SIP trunking over VoIP services set up a connection between the on-premise system and the PSTN (public switched telephone network) to stay connected with the customers or clients across the globe.

We are SIP Trunking Providers who relinquish huge profits to the businesses.

“Upgrade now, rule forever”.

Businesses started implementing VoIP systems for long-distance calling around the year 1995 but once the outputs or profits of the businesses were studied, the implementation of VoIP accelerated at blistering speed.

The purpose of this blog is to put forth information about the reasons behind the tapping of VoIP in businesses for our enthralled readers.

What VoIP services are delivered to businesses?

Before learning about the benefits and the types of VoIP services let us see the definition of VoIP.

VOIP:

VOIP stands for Voice over internet protocol, used for exchanging business communications through the internet. Businesses can use desktops, laptops, smartphones, and even old traditional phone systems connected to the internet. The major difference between the traditional phone system and VoIP phones is that IP Office Phone systems use high-speed internet connection, but traditional phone systems are connected to the PSTN (public switched telephone network).

Why VOIP?

The two main words that must be learned from the customers/our blog readers are why VOIP? And what are VOIP services; meaning after learning about what is VOIP?

Our next aim is to explain in brief why you must go for Business VoIP Solution in your business?

  • Save your money: Your business saves a lot of money in the long run by spending less on utilities and screens by allowing your employees to work from home.
  • Enjoy additional features at zero cost: Multiple features allow the employees to access and execute with zero costs incurred.
  • Stress-free: Your employees enjoy stress-free responsibilities thus increasing the productivity of your business.
  • No delayed work: There will be no delay in your work as one can handle emergency calls or meetings even when they are out of place or on holiday.
  • Do multiple jobs: VoIP helps to do multiple tasks like faxing, messaging, sending documents, and many other activities
  • Highly secured: Your business VoIP calls are highly secured and confidential as the calls are encrypted.

Who is the “Best VOIP provider”?

There are multiple VoIP providers available in the US market that confuse and throw riddles at the customers who majorly opt for google or some other search engines for finding the best among all. We are one of the fastest-growing companies dedicated to rendering exceptional VOIP services for any type and any size of the business. Our only aim is to deliver high-quality services bringing unanticipated results and profits for our associated clients.

VoIP services rendered by VITEL GLOBAL:

You might run a start-up or midsized organization, or an enterprise, we provide excellent VoIP services laying a path to success by implementing all possible solutions we render.

  1. Cloud PBX and VoIP: We offer reliable, cost-effective plans, allowing personal customizations based on the requirements of your business that is hosted and managed on the cloud providing utmost security that can be accessed by our clients from any place at any time.
  2. API Integration: Integrate a variety of applications existing in your systems such as Salesforce CRM and other apps with the application programming interface.
  3. SIP Trunking: We provide SIP trunking to enable your traditional phone system to VoIP phones connected to the internet.
  • flexible
  • cost saving
  • unlimited calling

4. Unified Communications: unified communications is a seamless integration of voice, video, message, and other data applications that bring your entire team onto a single platform.

Features of Cloud VoIP phone system offered by us:

Features play a key role for any VoIP system irrespective of brand image nevertheless we also provide unique features that are compared to other competitors available in the market.

  • Virtual receptionist
  • Music on hold
  • Call transfer
  • Night and day auto attendant
  • DISA
  • Call logs
  • Call back
  • Scalability
  • Flash real-time operator
  • Call recording
  • Call reporting

And many more features are available,

VoIP services we extend:

  • IP phones
  • Email services
  • Internet and data services
  • CRM integration
  • Cloud PBX services
  • Internet and data services

The reformation of your business is possible only by adopting new technologies into your communication system comprehended as VoIP technology which plays a pivotal role in expanding your business.

  • Our goal is to offer excellent services and deliver multiple functionalities targeting mainly the small businesses that can invest less but gain profits is huge.
  • We offer 24*7 customer support to our clients responding accurately to any type of queries right from setup to technology-related ones.
  • We design customized VoIP solutions and services based on your requirements.
  • We provide high security with our encrypted networks avoiding access to intruders and hackers.
  • Premium features
  • Worth for money

How do we support it?

  1. We support through email, mail us at support@vitelglobal.com
  2. Phone support is done by the expert team
  3. Technical assistance

So, grab the exciting offers as you are just a click away, for more details visit our website.

Best Hosted VoIP and Cloud Business Phone System for Modern Business Communications

Business Phone System and Service Providers today operate much differently than they did a few years ago, due in large part to the proliferation of the cloud and virtualization. If your company is considering upgrading or installing a new cloud business phone communications system, Hosted VoIP (Voice over Internet Protocol) is a great option. The benefits of using this kind of system extend far beyond features, affordability and many businesses or organizations continue to be surprised by the ways this Business Phone Communication Services can help them. Vitel Global Communications believes in finding the right business phone system for your company and we will work with you every part of the installation to figure out the best business phone system solution for your business. Here are some features that will be your favorite benefits of Our Hosted PBX and VoIP Phone System and Services.

AFFORDABLE PRICING

If you have a legacy business phone system, it takes a lot of time and effort to add features beyond basic functionality. These extra features can also require costly new hardware or additional business phone services. More often than not, these small upgrades can be time-consuming and involve costly service charges.
With our hosted VoIP, features like caller ID, voicemail, call forwarding, and conferencing are already integrated with most of the plans and features automatically included, you won’t have to worry about your ever-expanding business phone bill or be surprised by the cost of extra hardware installations.

USER-FRIENDLY

We have seen enormous developments in technology over the last decade. The technology used to be synonymous with “hard to use”–but not these days! Because the culture surrounding technology has adapted toward being user-friendly, you can get the benefits of new technology without struggling to figure out how to use it.
Hosted VoIP is far easier to use than most people think. Your new platform will let you make calls and receive calls very similarly as you would on a traditional VoIP phone system. Hosted VoIP service providers focus on making the set up easy, especially if your company doesn’t have an IT team or a tech guru. When we install a VoIP system in your office, Vitel Global Communications Experts will make sure you understand every aspect of the business phone system before we’re finished.

24/7 SUPPORT

Hosted VoIP systems typically involve only limited amounts of hardware and a simple setup. In some cases, all you have to do is plug in your phones! Hosted VoIP providers can finish most of the setup remotely with 24/7 support.
Also, because the service runs on the cloud, you won’t need devoted IT employees to maintain the system. Upgrades will be pushed remotely and you can add, change, move, or delete users yourself if you prefer. On the rare occasion that you experience any downtime or issues with the system, reputable Hosted VoIP providers offer 24/7 support at no extra cost.

EASY INTEGRATION AND SCALABILITY

If you’re already using technology to organize your employees or communications, you would be surprised at how easily Hosted VoIP solutions can actually integrate with your current business communication system. For example, if your organization uses a cloud based CRM platform, your hosted VoIP phone system could be integrated to pull up client records when that client calls in. Voicemail to email functions can streamline communication, making it easier than ever to track clients’ needs and problems. Hosted VoIP systems also scale very easily, because the platform doesn’t exist on-site and won’t be limited by space or resources. When you’re a growing organization and you want a system that can grow with you.

FLEXIBILITY

With traditional VoIP and business phone systems, you always need a physical landline to make or answer calls. In order to be productive or client-facing, your employees need to be locked down to desks and locations. Hosted VoIP service integrates with CRMs, Helpdesk and other everyday applications for efficient communication, sales and support.

HOSTED VOIP CAN CHANGE YOUR BUSINESS COMMUNICATIONS

Interested in any of these benefits? Contact America’s Phone Guys today! We can walk you through all of your options, designing the perfect VoIP phone system that will grow and change with your business communications.

How To Have A Extraordinary Cloud Business Phone System With Minimal Spending

We are happy to announce that more additions to our continued progress in making business phone system calling – experience and quality – flawless.

Any type of Call Centers and Business Enterprises often deal with a lot of calls and clients on a daily basis. With that each of the small interactions and services around, these customer care giants cannot afford to interfere around with sub-standard services and faulty business phone system.

Not to say that any small business would twist with their customer service. Even they cannot afford to lose any customer due to a bad business phone system.

As a business owner, you might want to pick a service that offers consistent tech support and quick easy to manage all shortcomings in the service and when it occurs.

This factor is important for any business to maintain their communication and not lose their customers due to any problem that occurs at the technical end of the business phone system. Also, exhaustive support helps you to streamline the installation process wiring, hardware support, and the programming of software as per the business’s requirements.

As a business owner dealing with customers, you should focus on your customer and not on the reliability of your business phone system. Once you have selected a good support based service for your business, you would have to extract your requirements.

This step is important as it will form the basic functionality that your business phone will provide. Here are a few questions that this step will help to find out the answer:

What kind of features do you need for my business phone system?

How can you increase your staff’s efficiency?

Which business phone system would be suitable for the size of your team?

What are the insignificant features and services that you won’t need?

Is it scalable?

Does the business phone system offer flexibility?

Customer experience is the most trending and go-to aspect of any brand wanting to exploit in the market for profit. Therefore, it is not extremely surprising or impressive that businesses are growing increasingly fond of cloud business phone system for all their communication requirements. Now, cloud-based business phone systems are used by people for just about everything from the storage of data, apps and software services to Analytics and the replacement of large and bulky systems.

These services do provide many advantages, so it is not surprising that cloud systems are useful for business communication as well. There are several aspects to a Cloud business phone system that would warrant a steady investment, but before we study reasons to invest in the best Cloud business phone system, let us look at some of the basics of Cloud business phone services.

They are customer-oriented and user-friendly and offer a bundle of features with really affordable plans. Factoring the demands of businesses, cloud business phones are often consolidated with several different business softwares (CRM’s) to provide a seamless business phone system solution for several different requirements.

They’re cheaper, more flexible and provide more features. A cloud business phone system can replace an entire network of wires, hubs and desk phones and let you go on about your calls using computers or even smartphones.

Apart from these major updates, we have optimized a lot of things behind the scenes and continuously working hard to improve call quality, speed and user experience.

Get A Better Cloud Business Phone System and Services Platform At Better Price

When it comes to cloud business phone services there are a large number of companies in the USA that uses Vitel Global Cloud Business Phone services and they can be perfect for the best small business telecommunication systems. Vitel Global Communications is a leading organization or company in the telecommunications industry.

If you feel that there are some features that your business could benefit from, but you just are not ready to spend thousands of dollars. Vitel Global Communications has the solution for you, consider a refurbished phone. If you need additional phones or your main control unit stopped working we have what you need to keep your business running. We have multiple service technicians ready to service your Vitel Global Communications cloud business phone system today. We offer competitive rates and same day service.

Whether you have to buy a new cloud business phone system because yours is failing or you are evaluating investments in new cloud business phone system, your purchase decision should be framed by the following objectives:

Improve Employee Productivity
Enhance Customer Service
Lower Cost

If your business phone system investment does not address at least one of these objectives, you are simply putting a new piece of plastic on your desk and likely missing an opportunity to improve your business.

The following are conversations you should be having with a prospective sales assistant. If the salesperson is not asking you these types of questions, you are working with the wrong person.

PRODUCTIVITY

1. Do you have employees who work out of the office? Would it make sense for your customers to be able to reach them any time, any place?
2. Does your staff carry smartphones or tablets? If they could manage their messages (voice, fax, e-mail) from their devices, would it help them do their jobs?
3. Have you invested in a Customer Relationship Management(CRM) or Sales Automation package (SAP)? How important are metrics to your business?
4. Do you keep business contacts in either a CRM system or in an Outlook Contacts or similar address book?
5. Do you frequently have conference calls with multiple outside parties?
6. Do you have IT staff that can handle changes to the system or will you need outside support?
7. Does staff move within the office frequently?
8. Do you have multiple locations? Can you transfer calls from location to location?

Enhance Customer Service

Do you have either a formal or informal call center? Are your customers frequently looking for the same person or groups of people?
Do your clients spend time waiting on hold for help?
Would it be a benefit if your customers could call your staff directly?
What is your customer’s biggest frustration when they call your company?

Do you have to ask the same questions of many callers (i.e. what is your account number)?
Is your turnaround time getting back to customers too long?
Would call volume metrics to make it easier to schedule staffing for key phone positions more effectively?
Would it be useful to be able to record conversations? Is there a legal need to record calls? Do you bill your clients for time on the phone?
Do you provide the same information repetitively? Are your clients calling to ask questions where the answer resides in a database?
Do you need to confirm appointments or manage a schedule? Is there a need for mass notification?

Lower Cost

When was the last time you reviewed your network services? Have you looked at what several carriers can provide for voice and internet access?
Are you currently under contract with your carrier?
Do you have dedicated to answering calls, if so, does the call volume vary?
Are you expanding into new markets or geographic areas? How are you supporting the remote operations?
Do you make international calls?
Do you provide your staff with cell phones or reimburse staff for their personal cell plans?
Do you track phone usage and assign costs to departments?
If you have a call center, do you track agent productivity and follow trends?
How much do you spend with your current vendor on service calls? How many times do you pay to have program changes or moves on your phone system?
Do you have a budget for the technology investment? What ROI is acceptable?

Vitel Global Communications New Cloud Business Phone Service

Now it is a great time to rethink your business’s operations and consider making some upgrades. Now that the new year is in full swing, Many companies today are long overdue for an upgrade to their cloud business phone system in the USA. Cloud business phone services in USA are moving fast. Although cloud-based business technology is not exactly new, we’re still learning the different ways it can be used to improve business operations and processes. While the cloud business technology has already proven to be a positive commodity to most businesses, there are still some companies out there who are fearful of integrating the cloud into their existing company infrastructure.

There’s nothing to fear about the cloud, but we can not understand why many are hesitant to change over to this new cloud business technology. Gain many of the benefits of the cloud without taking on as much risk by implementing a cloud-based business system, and we believe your company will see just why so many others continue to move in this direction.

In many ways, your business phone system in the USA is an integral component to the overall success of your business because it is one of the best forms of communications between customers and clients. A new business phone system is often well-worth the investment. Keep reading and discover how a new cloud business phone system can improve your business’s customer service.

When you start your business it becomes money is time and time is money. Overall engage, the quicker you can serve your customers and clients the more money you will be making because of its quick results. A Vitel Global Communications new business phone system and services can drastically enhance the efficiency of your business’s operations to the top level in the industry.

In the past years, the business phone system had given so many upgrades. This year phone system becomes cloud business phone system. This year you can easily scale up to 1,000 to 5000 users with a single control unit, without spending in costly of new devices of hardware. It showed more flexibility and scalability in the telecommunications industry.

VITEL GLOBAL COMMUNICATIONS FOCUS ON QUALITY OF THE PRODUCTS FEATURES AND SERVICES

When you’re setting up a business, selecting and integrating a communications system for your business needs, it is quite difficult to choose which is suitable for your Business needs. In order to deliver exceptional customer experiences and increase employee efficiency, your small business needs the same type of communication tools as larger enterprises, whether you’re just starting out or have been in business for a while.

Vitel Global has designed features and has incorporated abilities to improve employee productivity and services with respect to business communications. We have multiple features which are bound to bring results on the ground with the modern technologies integrated with our ideology now it is easy and inexpensive to install and deploy powerful communications network which you always wanted to work.
The best desktop cloud business phones, when combined with a robust cloud business communications platform, ensure that your employees are more productive and that your business can meet customer demand. Customer expectations will only get higher over time, so it’s imperative that small businesses prepare themselves now to deal with the increasing need to connect with customers quickly and effectively. The right business communication tools are essential to small business survival.

Vitel Global Communication LLC is committed to delivering the highest-quality products, services and features such as Cloud Services, Cloud PBX Solutions, Internet and data services, Email server services, IP Phones, CRM Integration, Additional Support, Premium Cloud PBX Unlimited, Auto-Receptionist, Unlimited Extensions, Advance Call Forwarding, Unlimited Calling Dial by Name Directory, Internet VFax Send and Receive, Flexible Answering Roles, 24/7 Free Customer Support, No Set-up Fees and No Contact Required including the industry-leading Vitel Global Virtual Office and the latest Polycom phones, at the best value to businesses of all sizes.

Vitel Global cloud business communications help businesses increase employee efficiency and improve customer service, crucial differentiators in today’s competitive market. Today, the ability to effectively communicate is directly linked to the ability to deliver outstanding customer experience. Customers expect the quick solution to the problems which leads to satisfaction. Satisfied customers stay loyal to you and will drive your bottom line. Unsatisfied customers share their disappointment and it could cost you more money. This is the actual fact, and it should be the absolute priority of every organization or business industry to empower their employees to deliver outstanding customer experience. In this case, Vitel Global Communications is the best in support to the customer satisfaction to meet their business needs.

Company: We provide a reliable business communication service to all types of company and expected features in the cloud business phone system and services. Vitel Global Communications, the best service provider for business phone system and services. A business phone system can improve your customer experience and save time generate good revenue. Cloud business phone system upgrading the version to give you the next level of quality and services.