How VoIP is Revolutionizing Small Business Communication?

Let’s say, “Thanks to technology!” As telecommunication users, everybody has seen the past couple of decades. Imagine yourself talking to someone on the other side of the Globe for free. Now, this is possible just because of the evolving technology.

Small businesses have taken this advantage and started adapting for their betterment. Looking from another dimension, we live far more virtual than in real life. That’s how the world is influenced by technology.

Let’s look at VoIP and its extension to answer the question. Besides this, we will present a peep into the other VoIP solutions currently preferred by small-sized businesses.

What is VoIP?

VoIP is the most used term probably in the business sector. The growing population, industries, information technology and opportunities are the curtain raiser of this new handy service.

In simple terms, unlike traditional telephone lines, VoIP is fully flexible with magical features that could satisfy all business needs. It works with the help of the internet, and its functionality is entirely virtual. The Unique Selling Provision if VoIP is that you can avail all the advanced features free of cost after subscribing.

VoIP Benefits:

VoIP features are themselves its benefits as they are specially designed for their use. Earlier, VoIP was preferred by businesses, but in recent times, residential users are also switching because of the magical features.

Addressing the benefits, VoIP is;

Cost Effective:

Cost-effectiveness is the primary asset of VoIP. This feature optimized every need to the least possible expense satisfying all business sizes. However, VoIP does not need special hardware except an IP phone and internet connection. A VoIP softphone app will enable you to communicate outdoors without geographical limitations.

Also, there is no need for maintenance or service costs included, and upgrades are done online. VoIP does not require any additional hardware for installing a new feature.

Scalable: 

VoIP is pretty scalable if you want more lines. You should pay for more bandwidth, and the job is done.

In addition to the above, VoIP is flexible and reliable too!

How suitable is VoIP for Businesses?

Business needs are different from that of the residential user. There is a need to handle multiple customers and clients. Maybe a business leader, an employee on the field or a remote worker receives VoIP help to interact with teammates or clients. 

If a business consists of customer care or a telemarketing team, there is frequent use of the phone, and it turns expensive in the case of traditional landlines. But cloud calling is the best option for the operation to be affordable. 

Features offered:

  • Caller ID
  • Call Forwarding
  • Call Recording, Barging and Monitoring
  • Call Switching
  • Voicemail and its transcription to email
  • Audio and Video Call Conferencing
  • IVR etc. 

Look at the above features; they are free and bring a profound but successful change in your business operations.

Limitations of VoIP:

Every product or service has pros and cons, and so does Cloud telephony. It is a great asset that VoIP works with 99.99% uptime, but it is essential to remember 2 things before avoiding any glitches with the service.

  1. Internet Connection
  2. Bandwidth

As cloud calling relies only on the internet, ensure you have a high-speed internet connection. But, as the cost of the internet has drastically come down and is very affordable, it does not seem to be a problem anymore.

Remember! As a VoIP subscriber, you do not pay for the calls you have made or for the in-built services available. You subscribe to a plan which includes everything by paying for the bandwidth. Hence, check whether your usage is within the bandwidth purchased.

Here is the VoIP revolution over Small business communication;

VoIP Revolution

People are using VoIP without knowing its name! Isn’t it humorous? Below, find the list of VoIP and internet calling/conferencing services that you frequently use;

WhatsApp:

It is well known worldwide for its messaging, audio / video calling and other features. You can also conduct call-conferencing through WhatsApp. Small businesses – almost everyone uses WhatsApp for internal communication in their respective groups for announcements and circulars.

Skype:

It is also noted that video conferencing is used for business and individual purposes. If you subscribe to the premium version, you can also call landlines. Yet, this widely used professional solution is most appreciated for its high quality of video and audio.

What about the Zoom App?

Zoom is a very recent product that started in 2020 but the users multiplied in days and weeks. Pandemic is undoubtedly a reason for this. Due to the lockdown scenario, people found this perfect tool for interacting online. It is still used for team conferencing with clients and customers and even interviewing new employees.

Summing Up the above:

Sum up all the elements touched above along with service and its benefits. Please be informed that internet calling is not a mystery. To be straightforward, every internet user, directly or indirectly, is almost a VoIP user. 

The usage of VoIP has changed the face of business communications ranging from internal interaction to online seminars, learning and massive outbound calling by telemarketing executives.

Have you Ever Tried PBX Phone System for your Business?

Running a small business, indeed our blog helps in acquiring knowledge regarding VoIP PBX systems end-to-end:

What is VoIP PBX?

A Voice over Internet Protocol (VoIP) private branch exchange (PBX) is a business telephone system that provides similar services to a conventional PBX but does so over a company’s LAN or WAN data network instead of the circuit-switched networks used by the traditional Public Switched Telephone Network (PSTN).

VoIP PBX systems, also known as Cloud PBX Phone System, may often switch calls between VoIP on local lines and VoIP and traditional telephone users in the same manner as a PBX. A PBX Phone System may be wholly hardware-based or entirely software-based.

VoIP PBX Can Help Your Business

The VoIP PBX provides several benefits for your business. With its channels of communication, you can improve your business’s communications. How can this system benefit your company?

  • Work from anywhere and bring in huge profits: It provides remote extensions, allowing you to speak with anyone from home offices or even from other countries. This solution enables enterprise-wide communication, which can improve team collaboration and productivity. As a result, you can increase the profitability of your firm.
  • Incur only for required services: Using this virtual phone system, you will only incur ISP-imposed monthly expenses.
  • Improved bandwidth utilization: A Cloud PBX is advantageous for your business since it makes better use of your existing bandwidth. It also permits the deletion and reduction of redundant speech to increase productivity.
  • Excellent audio quality: Another advantage of this cloud based PBX system is that it can provide calls with clear voice quality. So you can quickly connect with people both inside and outside your organization.
  • Work securely: Enhanced Security VoIP PBX companies employ superior security measures to counteract security risks. It enables instant messaging while preserving the communications and data security of an enterprise.
  • Innovative features are highly beneficial for team collaboration: The system has innovative features that are suitable for both small and large teams. They offer phone forwarding and an automated attendant. You may make your business more approachable with VoIP. It includes effective conference calling capabilities that are accessible via mobile devices.
  • Integration with other business systems: With VoIP technology, calls between extensions are possible. In addition, you can combine it with other business systems to optimize your company’s processes.
  • Unified Communications: Systems like VoIP PBX systems can offer Unified Communications services to businesses. Chatting via VoIP, analog phone conversations, web conferences, email, voicemail, faxes, and more are all possible. VoIP can help your business improve its communication management.
  • Multitasking: The phone system is also capable of multitasking. It enables the sending of photos, documents, and movies during a discussion. Additionally, you may hold global meetings with your staff, clients, or anyone else.
  • Available at affordable rates: If your business requires comprehensive call management, VoIP technology is the most cost-effective alternative. Despite having powerful features, the phone system is affordable. If your organization makes frequent long-distance calls, it can also be a cost-effective alternative.
    This will allow you to save additional money, as you will not need to purchase infrastructure and phones for your corporate communications. Using VoIP PBX will liberate your organization from expensive phone system hardware. Therefore, the system employs softphones from leading IP phones.
  • Accessed from your favorite device: It is a service that can be used anywhere. In addition, you can use your mobile phone to access the VoIP phone system’s functions. Installing the VoIP application on a PC or smartphone enables Internet-based voice communication.
  • Allows customizations: It offers more customization choices to accommodate your business’s unique requirements.
  • Powerful features that are useful for remote work: Remote employment offers further cost reductions. The VoIP system enables your remote-working staff to remain linked to the business phone system.
    It has cutting-edge features like quick video calling, auto-attendant, and conference calling that can help your team work better together. Free add-on functions are included with the VoIP PBX phone system, so there is no need for concern. It has features like group ringing, call transfer, and call queuing that make it easy to work from home.
  • Scalability: In the beginning, a small firm may not have a fixed location or they may wish to expand. Moving to a new site is relatively simple with Hosted PBX because there is no heavy equipment involved.
    After you call your service provider, the phone system will be set up at the new location within a few hours, and your business will be back up and running.
    Even if your business grows, upgrading your phone system is relatively simple. Just upgrade your package, and your new location will have its address and phone number.
  • Disaster recovery: If you store your data in the cloud, you will always have a second copy of your data in case of a natural disaster.
    No matter the size of a company, data is vital. Multiple security layers protect cloud based phone systems, ensuring uptime even during natural disasters. This ensures that no one can access your data and that you always have access to it.
  • Multiple Extensions: If your organization has multiple divisions, locations, or both, a VoIP phone system is an ideal solution. It offers as many extensions as you like for your organization without the IT-related hassles required by conventional phone systems. And with an IVR system, it is relatively simple to route calls to these departments, which not only gives your consumers a self-service option but also routes them efficiently.
  • Productivity increases: Boosting the efficiency of a business by providing all of the necessary functionality without requiring the use of cumbersome and complicated hardware.
  • User-friendly: They provide an easy-to-use platform for your agents, a reliable way for management to monitor everything, and the best possible experience for your clients.

Features:

  • Follow me.
  • Branch office assistance
  • Remote extensions
  • A virtual receptionist
  • Call recording
  • Reporting
  • VoIP fax
  • Flash real-time operator panel
  • Conference call
  • Call transfer
  • Billing
  • Auto attendant

Conclusion:

A cloud-based phone system is a wise investment for your organization. Cloud communication is dominating all corporate sectors. They are far more dependable, secure, and affordable than traditional phone systems, and they give the organization an abundance of functions.
The aforementioned advantages demonstrate that VoIP phone systems are an excellent option for start-ups and small businesses and are delivered by our organization.

Make your dreams into reality with us, visit.

Get The Team Together with Vitel Global Communications Video Conference Bridge Feature

While conference bridges and other business phone system solutions work well in many situations, sometimes you just need a face-to-face meeting. Video Conferencing Bridge solutions for businesses have many uses in the modern office, some of which are unexpected. Many in-person meetings and tasks can actually be accomplished with similar results using video conferencing, which can save time and money by reducing the need for employee travel. Here are five uses for video conferencing that can help your business become more productive, spend less time and money, and place less emphasis on physical locations.

 

One-on-One Conversations

Whether they are scheduled months in advance or are done on the fly, one-on-one meetings are a valuable part of being in a physical office. Video Conferencing can not only provide this, but it can also open the door for businesses to place less importance on physical locations. Video conferencing products are also offering the option to have a “room” open at all times so that coworkers can drop in without notice and talk to whoever is online for a quick chat.

Group Meetings

Most of the Small Businesses Prefer Traditional telephone conference calls for group meetings, but they have their own drawbacks. For people who have trouble identifying people based on their voices, following along with conference calls can be nearly impossible. Group Meetings using video conferencing give participant’s various visual aids to improve communication and allow for greater productivity. Some video conferencing products have features which makes clear cut to which individual is currently talking and visual learners can gain much more from video conferences than traditional conference calls.

Recruiting Efforts

One of the most valuable aspects of video conferencing for business growth is its use in the field of recruiting. With video conferencing, recruitment staff can schedule informational meetings, interviews, and pre-hire assessments, all without the potential employee having to travel. This not only streamlines and humanizes the recruiting process, but it also allows employers to cast a wider geographical net in order to recruit top talent.

Design Reviews, Sales Presentations and More

Many video conferencing features and products allow users to share their computer screens, which is most useful for things like design reviews and sales presentations.

IT Screen Sharing and Remote Access

One of the reasons that many IT professionals love video conferencing products is that they help IT departments do their jobs easier and faster. Rather than trying to explain an issue over the phone, a staff member can simply video chat with the IT department and share their screen so that IT professionals can see the issue firsthand. When this is paired with remote access software, an IT professional can quickly and easily fix the problems of an employee from anywhere.

Business Phone System Solutions from Vitel Global Communications

Want to learn more about the ways we can help improve your business? Vitel Global Communications can satisfy all of your Business Phone System needs, whether you need help with your new VoIP Phone System or just want to change or streamline your existing business phone system network. We have the experts and products to fulfill all of your business phone system and service needs. For more information, contact us at 1-908-818-1535 Visit: https://www.vitelglobal.com.

Find A VoIP Phone Service With Multiple Features & Options

Every business needs a VoIP phone service. You have customers to call, vendors to bargain and teams to coordinate. Sure, you can use email, smartphones, and messaging apps. But nothing really comes close to a perfect business phone system, always-on phone service purposely designed to optimize voice-based communications and help your business keep in touch with people who matter.

No two businesses are alike and there is no such thing as a “one-size fits all.” In general, cloud PBX business phone system and hosted VoIP phone system solution and a more traditional on-premises phone system each have its own strengths. Depending on your business needs can you determine the best answer as to whether cloud or an on-premises installation will be the best choice.

For any business phone communications, there are two types of business phone systems: an in-the-utility-closet traditional phone system and a cloud-hosted phone system solution. Each has specific benefits and understanding your own needs will help you decide which is right for you. To determine which type is the best for your business, start by considering these questions.

How many locations does your organization reside?

If you are located on more than one premise or are likely to be in the near future, consider a cloud-hosted business phone system for added flexibility and features such as free calls between sites.

How many employees in your organization will need a desk phone?

If less than 20 extensions, a cloud-hosted business phone system may be the most affordable option. Generally, the more seats you have, the more investing in a traditional business phone system makes financial sense. However, that isn’t to say the cloud-hosted business phone system is not suitable for larger organizations. We would recommend looking at both options and seeing which features or benefits suit your organization before making a decision.

How you prefer to finance a new cloud business phone system?

Perhaps one of the most significant differences between a traditional business phone system and a cloud-hosted business phone system solution is the way in which they are financed. Traditionally, because with a traditional business phone system you have to purchase all of the equipment upfront, it is handled as a capital expenditure. Whereas with a cloud-hosted business phone system, all of the hardware is rented by your provider, so you pay a lower upfront initial cost and a competitive monthly operational cost. Simply pay for what you use.

Do you have any plans to expand or move your business or organization in the next three to five years?

If you already have plans to expand your business or organization, then you will need to take this into consideration when choosing a new business phone system. Cloud-hosted business phone systems are more affordable and flexible; you can add and remove handsets as your business changes and since they require little hardware on-site, can be moved easily.

Traditional business phone systems require you to take the maximum number of desk phones you will need from the outset and since you have all of the hardware on your premises, can be more expensive to move from one place to another place.

The above gives you a rough flavor of the differences between the types of business phone services. Simply call us to Vitel Global Communications discuss all of the available and affordable cloud business phone system and services or simply fill out a quote request from the menu above and we’ll call you.

Best Hosted VoIP and Cloud Business Phone System for Modern Business Communications

Business Phone System and Service Providers today operate much differently than they did a few years ago, due in large part to the proliferation of the cloud and virtualization. If your company is considering upgrading or installing a new cloud business phone communications system, Hosted VoIP (Voice over Internet Protocol) is a great option. The benefits of using this kind of system extend far beyond features, affordability and many businesses or organizations continue to be surprised by the ways this Business Phone Communication Services can help them. Vitel Global Communications believes in finding the right business phone system for your company and we will work with you every part of the installation to figure out the best business phone system solution for your business. Here are some features that will be your favorite benefits of Our Hosted PBX and VoIP Phone System and Services.

AFFORDABLE PRICING

If you have a legacy business phone system, it takes a lot of time and effort to add features beyond basic functionality. These extra features can also require costly new hardware or additional business phone services. More often than not, these small upgrades can be time-consuming and involve costly service charges.
With our hosted VoIP, features like caller ID, voicemail, call forwarding, and conferencing are already integrated with most of the plans and features automatically included, you won’t have to worry about your ever-expanding business phone bill or be surprised by the cost of extra hardware installations.

USER-FRIENDLY

We have seen enormous developments in technology over the last decade. The technology used to be synonymous with “hard to use”–but not these days! Because the culture surrounding technology has adapted toward being user-friendly, you can get the benefits of new technology without struggling to figure out how to use it.
Hosted VoIP is far easier to use than most people think. Your new platform will let you make calls and receive calls very similarly as you would on a traditional VoIP phone system. Hosted VoIP service providers focus on making the set up easy, especially if your company doesn’t have an IT team or a tech guru. When we install a VoIP system in your office, Vitel Global Communications Experts will make sure you understand every aspect of the business phone system before we’re finished.

24/7 SUPPORT

Hosted VoIP systems typically involve only limited amounts of hardware and a simple setup. In some cases, all you have to do is plug in your phones! Hosted VoIP providers can finish most of the setup remotely with 24/7 support.
Also, because the service runs on the cloud, you won’t need devoted IT employees to maintain the system. Upgrades will be pushed remotely and you can add, change, move, or delete users yourself if you prefer. On the rare occasion that you experience any downtime or issues with the system, reputable Hosted VoIP providers offer 24/7 support at no extra cost.

EASY INTEGRATION AND SCALABILITY

If you’re already using technology to organize your employees or communications, you would be surprised at how easily Hosted VoIP solutions can actually integrate with your current business communication system. For example, if your organization uses a cloud based CRM platform, your hosted VoIP phone system could be integrated to pull up client records when that client calls in. Voicemail to email functions can streamline communication, making it easier than ever to track clients’ needs and problems. Hosted VoIP systems also scale very easily, because the platform doesn’t exist on-site and won’t be limited by space or resources. When you’re a growing organization and you want a system that can grow with you.

FLEXIBILITY

With traditional VoIP and business phone systems, you always need a physical landline to make or answer calls. In order to be productive or client-facing, your employees need to be locked down to desks and locations. Hosted VoIP service integrates with CRMs, Helpdesk and other everyday applications for efficient communication, sales and support.

HOSTED VOIP CAN CHANGE YOUR BUSINESS COMMUNICATIONS

Interested in any of these benefits? Contact America’s Phone Guys today! We can walk you through all of your options, designing the perfect VoIP phone system that will grow and change with your business communications.