Cloud PBX API: How Does it Work?

Business communications play a vital role in creating a benchmark for your brand in the market. The increase in demand for voice solutions has increased the demand for sophisticated features integrated with VoIP systems. Our blog target is to explain the best Cloud PBX solution for small businesses that can be easily integrated with the existing applications using APIs.

It’s not easy to storm a famous victory overnight, one must strive hard to reach the utmost expectations of the client. Many such service providers are providing excellent services in the market, but the decision-making about with whom they need to get associated is in the hands of the business.

Before deciding to associate with the best providers let us learn the following concepts:

What is a Cloud PBX?

These systems are designed and innovated for serving office communications doing multiple functionalities like calling, messaging, and many others through the integrated powerful features of cloud PBX setup.

PBX stands for private branch exchange and is used by businesses for transferring calls within and outside the office premises. It has been showing tremendous successful results in the small businesses that are available in different forms integrated with different features.

Types of PBX:

  1. Traditional PBX: It is the setup connected with the coppered wires within the office premises.
  2. Hybrid IP PBX: It is an on-site IP PBX system associated with the cloud too.
  3. On-premise IP PBX: This IP PBX setup is used for residential and business communications allowing to make modifications depending upon the business requirements.
  4. Hosted IP PBX: It is also referred to as Cloud PBX or Virtual PBX Phone System that hosts and manages using the internet on the cloud.
  • VoIP setup converts the sound into digital packets that travel over the internet to the Cloud PBX provider who routes the data packets to the defined destinations converting the digital packets into the voice.
  • Businesses to be more precise small businesses couldn’t afford the PBX machine setup on-premises which is expensive so this is the best solution that is hosted and managed by the hosted PBX service providers.
  • The implementation of the above service is easy and fast.

Benefits of Cloud PBX:

The advantages of this service in the small businesses are as below:

  • Improve your business standards: Businesses should not only concentrate on the profit lines but need to focus on the performance of their team members. The more efficient the team members are the more productive the business standards get improvised.
  • The latest technology helps the employees to work more smoothly compared to the communications done over the traditional PBX systems, for example, dealing with clients of your business, scheduling meetings and many other tasks that need to perform through the communication tools is easy peasy.
  • Affordability means a lot to small businesses: Costs incurred over the infrastructure are less compared to the traditional wiring tools used in the past decade thus helping to save your business budget more and more.
  • Powerful features help in powerful communication: Powerful features are integrated with the Cloud PBX Systems that help to manage internal and external tasks easily by doing parallel activities at a time.
  • Easy to join, meet and chat: yes, conduct conferences or meetings with your clients and employees securely.
  • Stay connected to your clients in an easier way: connect your clients from any place and any device that is accessible over the internet.
  • Flexible: Cloud PBX is flexible thus allowing you to work from out of the desk or when you are on vacation easily as the internet is available across the globe so just in any emergency one can attend the calls flexibly.
  • Integrations: Businesses maintain customer and client applications that need to be integrated using cloud PBX APIs.
  • Good quality: Get HD quality audio avoiding call drops as in the case of traditional calls.
  • Tough times handled easily: Very useful mainly on the pandemic days for managing the business tasks from home.
  • Unified communications: Get solutions for multiple issues raised during business challenges by bringing multiple products on a single platform like instant messaging, audio conferencing, video conferencing, and many more increasing the productivity of your business.

What is SIP Trunking?

SIP, sessions internet protocol trunking means routing the VoIP calls to the defined destinations or receiver over the internet through the SIP Trunk. This process of routing calls reduces the infrastructure implementation issues as your company can install multiple channels to the existing PBX system using the internet by the SIP Trunk provider.

It is successful as it provides multiple benefits to the company, have a glance over it:

Say seven Nos while using SIP trunking:

  1. No barriers: Expand your company communication structure across the globe as the SIP trunking process cost-effectively defines zero boundaries.
  2. No risks: planning to add more users or clients then now don’t worry about modifying the additions, just add any number of users with zero additional cost.
  3. No burden: Don’t hassle your networks by subscribing to different providers for voice and data services as no overlapping of networks can be seen in this.
  4. No recurring costs: save money by paying fewer tariffs to make local to global calls.
  5. No office desks working: start receiving calls through the SIP (Session Initiation Protocol) trunking process even when you are out of the office with the same local number.
  6. No more performance complaints: good training over the infrastructure helps your employees to perform expertly as it is very easy to understand and manage thus increasing the productivity of your business.
  7. No separate communication channel: unified communications integrated with the SIP helps your business to perform multiple tasks like using voice, text, and fax at a time.

SIP in VoIP:

SIP Trunking is the standard process of enabling VoIP calls over the internet using the sessions internet protocol. VoIP integrated with SIP is the best solution for small businesses as it is entirely managed on the cloud.

What is Cloud PBX API?

It interfaces integrate third-party applications and servers whereas PBX generates reports that are sent to the third parties automatically.

Quick Conclusion:

Replacing old legacy phone systems needs to contribute more than necessitated for the businesses helping in successful collaboration with your customers in a flexible and cost-saving path.

Vitel Global communications is one of the leading and successful organizations delivering high-quality, reliable, and advantageous communication solutions integrated with powerful features yet available in thriving plans.

Before you upgrade your communications system, please read out the best features integrated with the Vitel Global Communications products listed below:

Features:

  • Auto-receptionist
  • Call Queues
  • Unlimited Calling
  • Unlimited Extensions
  • Internet Fax
  • Toll-Free Numbers
  • Remote Voicemail Access
  • Follow Me
  • Call Forwarding

and many more features, fetch more details on our website.
what else we can render?
Email support: support@vitelglobal.com
Phone support: call us at (732) 444-3132, Ext 2.

Remote assistance: we answer on our website instantly.

We serve diversified solutions and products emphasizing small businesses to accomplish their projects.

Get access from Anywhere, Anytime with Vitel Global Cloud PBX Phone System with an internet connection & be up to date with unified business communications.

Making Business Calls On Your Smartphone?

“Emit and receive business calls from your smartphone now”.
Technology
is booming across the globe, replacing traditional communication tools, and executing tasks in a quick way for any type of business field and size. Any business area requires a powerful communication channel that helps in outsourcing their ideas, helping in expansion across the globe.

The more powerful the communication channel, the results will be that expeditious. The latest, modest and successful technology that has brought a great revolution in the business areas that have experimented by upgrading their existing systems is “Cloud PBX API” services.

Interested to find out more about this technology, then let’s get started.

What does a PBX Cloud mean?

A Cloud PBX system is a virtual phone system used for making and receiving business calls using the internet. PBX stands for private business exchange used for internal communications through extension numbers within office spaces.

This internal communication channel can get connected to the VoIP technology or PSTN for making calls outside the office space also. The major difference between the PBX connected to the PSTN and PBX connected to the VOIP technology is VoIP uses the internet and PSTN follows the circuit-switched network connected to the offices and the residence through the copper wires.

  • Cloud PBX is also referred to as VoIP PBX, IP PBX, virtual PBX, or hosted phone system that is installed over the systems connected to the internet accessed using softphones, desktops, laptops, and other access devices.
  • The cloud PBX system maintained, managed, and hosted the servers which means mean hardware and software services through the internet by the cloud PBX providers.
  • It is mainly implemented in the small businesses replacing traditional phone systems where they put restricted budgets on communication tools or infrastructure.

Cloud PBX benefits:

  • Budget-Friendly: Cloud PBX systems don’t require on-site hardware equipment and have no maintenance issues saving huge investments for your organization.
  • Add any number of users: Very scalable there is no limitation for adding several clients.
  • Ease of access: No need to add hardware equipment or additional lines, unlike traditional phone lines in case of adding new VoIP lines.
  • Flexible: Use any device connected to the internet that is handy for you, for example, make and receive calls using the smartphone by installing an app.
  • The experts provide 24*7 support
  • Extraordinary features: Many excellent and powerful features are integrated with the business VoIP phone system like mobile apps, call transfer, and so on. Depending upon the service provider the features integrated with the cloud PBX system differ.
  • No maintenance issues arise as the VoIP service provider takes the complete responsibility of updating the system, routing the calls, and other issues.
  • The best advantage of this technology is you get 99.99% uptime.
  • No data loss occurs even in the case of disasters.

Every coin has two faces, head and tail even in the case of technology have both pros and cons. Let’s see the limited cons of Cloud PBX:

  • Requires high-speed internet connection for better sound quality.
  • Sometimes there is a chance of getting technical errors while upgrading or switching the networks.

What are the business VOIP services?

VoIP stands for voice over internet protocol, which is a technology used for making and receiving business calls using computers, laptops, mobiles, tablets, or through a traditional phone connected with the adapter provided by the company.

Features of VoIP phone system:

  • Call attendant
  • Call queue
  • Call transfer
  • DND
  • IVR
  • Mobile app
  • Number porting
  • Fax over IP
  • Call routing
  • Voice mail greetings

Advantages of smartphones using VoIP:

  • Your business can add your employees’ mobile devices into an extension of the on-premise or cloud phone systems.
  • Easy to collaborate and arrange team meetings from any place.
  • Get connected with your clients even when you are out of place.
  • Access desk phone’s features when out of the office from your mobile app.
  • Save time by accessing one app.

Looking for a reliable, smart telecommunication tool?

The smart- way of communication technology, through smartphones that help your business stay connected with your clients, and customers are now possible through the mobile app.
Benefits of mobile app:

  • Use auto-attendants
  • Cloud extensions are available
  • Use mailboxes
  • Easy to use
  • Easy to manage
  • Connect from any place
  • Scalable
  • Flexible
  • Supports all the VoIP features
  • Low bills
  • No wiring issues

Features of mobile app:

  • Extension dialing location-based on a dialing location staying and delivering laptops-communication smartphone through a, about which
  • Call hold/unhold
  • Conference calls
  • Split calls
  • Address book matching
  • Chat/SMS
  • Call history
  • Location-based
  • Push notifications
  • Voice mail
  • Call recording
  • Blind and warm transfers

So certainly, our readers may become inquisitive in learning about which top companies deliver excellent business VoIP, cloud PBX services, and all other services at affordable costs.

The solution for these tangled questions is VITEL GLOBAL COMMUNICATIONS which offers an API. API means an application programming interface used for developing and connecting existing system applications like office automation, CRM, billing applications, and many others that can now be easily integrated, managed, and accessed over the cloud.

Making business calls using modern technology is becoming flexible right from desktops, delivering laptops to mobile phones as communicating with the team members or clients is now easy as one can handle the technology from their palm.

We deliver excellent VOIP business services and products bringing out unpredictable, peerless products bonded with 100% customer satisfaction.

Don’t think twice, you are just a click away, we provide a suite of collaborative tools voice mail, calls, video chat, and text messaging services useful for communication giving a marvelous experience.

Are you ready to get associated with us? Install our softphone application from the play store available on your mobile devices today.

LATEST HIGHLIGHTS:

CLOUD TECHNOLOGY GROWTH IS PRECEDING IN THE NORTH AMERICA MARKET HAVING A SHARE OF ABOVE 50% BY THE END OF THE YEAR 2020 VALUED AT USD 605.05MILLION.

Why Businesses are Tapped on for VoIP Adoption?

Transformation” always gives good results, particularly in businesses that are in the stage of expansion and reformation then the transformation in terms of technology moves the business into the path of success. Day by day, technology keeps on changing into higher steps, making businesses more flexible and profitable. Nowadays, Business VoIP Services have become a game-changer for small businesses accomplishing business tasks in a short period.

We provide not only the best Business VoIP services but also successful SIP Trunking services in the US market.

What is SIP Trunking?

SIP trunking, SIP stands for session initiation protocol is a part of an application layer protocol that switches your traditional phone system into an internet phone system.

In simple words, SIP trunking over VoIP services set up a connection between the on-premise system and the PSTN (public switched telephone network) to stay connected with the customers or clients across the globe.

We are SIP Trunking Providers who relinquish huge profits to the businesses.

“Upgrade now, rule forever”.

Businesses started implementing VoIP systems for long-distance calling around the year 1995 but once the outputs or profits of the businesses were studied, the implementation of VoIP accelerated at blistering speed.

The purpose of this blog is to put forth information about the reasons behind the tapping of VoIP in businesses for our enthralled readers.

What VoIP services are delivered to businesses?

Before learning about the benefits and the types of VoIP services let us see the definition of VoIP.

VOIP:

VOIP stands for Voice over internet protocol, used for exchanging business communications through the internet. Businesses can use desktops, laptops, smartphones, and even old traditional phone systems connected to the internet. The major difference between the traditional phone system and VoIP phones is that IP Office Phone systems use high-speed internet connection, but traditional phone systems are connected to the PSTN (public switched telephone network).

Why VOIP?

The two main words that must be learned from the customers/our blog readers are why VOIP? And what are VOIP services; meaning after learning about what is VOIP?

Our next aim is to explain in brief why you must go for Business VoIP Solution in your business?

  • Save your money: Your business saves a lot of money in the long run by spending less on utilities and screens by allowing your employees to work from home.
  • Enjoy additional features at zero cost: Multiple features allow the employees to access and execute with zero costs incurred.
  • Stress-free: Your employees enjoy stress-free responsibilities thus increasing the productivity of your business.
  • No delayed work: There will be no delay in your work as one can handle emergency calls or meetings even when they are out of place or on holiday.
  • Do multiple jobs: VoIP helps to do multiple tasks like faxing, messaging, sending documents, and many other activities
  • Highly secured: Your business VoIP calls are highly secured and confidential as the calls are encrypted.

Who is the “Best VOIP provider”?

There are multiple VoIP providers available in the US market that confuse and throw riddles at the customers who majorly opt for google or some other search engines for finding the best among all. We are one of the fastest-growing companies dedicated to rendering exceptional VOIP services for any type and any size of the business. Our only aim is to deliver high-quality services bringing unanticipated results and profits for our associated clients.

VoIP services rendered by VITEL GLOBAL:

You might run a start-up or midsized organization, or an enterprise, we provide excellent VoIP services laying a path to success by implementing all possible solutions we render.

  1. Cloud PBX and VoIP: We offer reliable, cost-effective plans, allowing personal customizations based on the requirements of your business that is hosted and managed on the cloud providing utmost security that can be accessed by our clients from any place at any time.
  2. API Integration: Integrate a variety of applications existing in your systems such as Salesforce CRM and other apps with the application programming interface.
  3. SIP Trunking: We provide SIP trunking to enable your traditional phone system to VoIP phones connected to the internet.
  • flexible
  • cost saving
  • unlimited calling

4. Unified Communications: unified communications is a seamless integration of voice, video, message, and other data applications that bring your entire team onto a single platform.

Features of Cloud VoIP phone system offered by us:

Features play a key role for any VoIP system irrespective of brand image nevertheless we also provide unique features that are compared to other competitors available in the market.

  • Virtual receptionist
  • Music on hold
  • Call transfer
  • Night and day auto attendant
  • DISA
  • Call logs
  • Call back
  • Scalability
  • Flash real-time operator
  • Call recording
  • Call reporting

And many more features are available,

VoIP services we extend:

  • IP phones
  • Email services
  • Internet and data services
  • CRM integration
  • Cloud PBX services
  • Internet and data services

The reformation of your business is possible only by adopting new technologies into your communication system comprehended as VoIP technology which plays a pivotal role in expanding your business.

  • Our goal is to offer excellent services and deliver multiple functionalities targeting mainly the small businesses that can invest less but gain profits is huge.
  • We offer 24*7 customer support to our clients responding accurately to any type of queries right from setup to technology-related ones.
  • We design customized VoIP solutions and services based on your requirements.
  • We provide high security with our encrypted networks avoiding access to intruders and hackers.
  • Premium features
  • Worth for money

How do we support it?

  1. We support through email, mail us at support@vitelglobal.com
  2. Phone support is done by the expert team
  3. Technical assistance

So, grab the exciting offers as you are just a click away, for more details visit our website.

Best Hosted VoIP and Cloud Business Phone System for Modern Business Communications

Business Phone System and Service Providers today operate much differently than they did a few years ago, due in large part to the proliferation of the cloud and virtualization. If your company is considering upgrading or installing a new cloud business phone communications system, Hosted VoIP (Voice over Internet Protocol) is a great option. The benefits of using this kind of system extend far beyond features, affordability and many businesses or organizations continue to be surprised by the ways this Business Phone Communication Services can help them. Vitel Global Communications believes in finding the right business phone system for your company and we will work with you every part of the installation to figure out the best business phone system solution for your business. Here are some features that will be your favorite benefits of Our Hosted PBX and VoIP Phone System and Services.

AFFORDABLE PRICING

If you have a legacy business phone system, it takes a lot of time and effort to add features beyond basic functionality. These extra features can also require costly new hardware or additional business phone services. More often than not, these small upgrades can be time-consuming and involve costly service charges.
With our hosted VoIP, features like caller ID, voicemail, call forwarding, and conferencing are already integrated with most of the plans and features automatically included, you won’t have to worry about your ever-expanding business phone bill or be surprised by the cost of extra hardware installations.

USER-FRIENDLY

We have seen enormous developments in technology over the last decade. The technology used to be synonymous with “hard to use”–but not these days! Because the culture surrounding technology has adapted toward being user-friendly, you can get the benefits of new technology without struggling to figure out how to use it.
Hosted VoIP is far easier to use than most people think. Your new platform will let you make calls and receive calls very similarly as you would on a traditional VoIP phone system. Hosted VoIP service providers focus on making the set up easy, especially if your company doesn’t have an IT team or a tech guru. When we install a VoIP system in your office, Vitel Global Communications Experts will make sure you understand every aspect of the business phone system before we’re finished.

24/7 SUPPORT

Hosted VoIP systems typically involve only limited amounts of hardware and a simple setup. In some cases, all you have to do is plug in your phones! Hosted VoIP providers can finish most of the setup remotely with 24/7 support.
Also, because the service runs on the cloud, you won’t need devoted IT employees to maintain the system. Upgrades will be pushed remotely and you can add, change, move, or delete users yourself if you prefer. On the rare occasion that you experience any downtime or issues with the system, reputable Hosted VoIP providers offer 24/7 support at no extra cost.

EASY INTEGRATION AND SCALABILITY

If you’re already using technology to organize your employees or communications, you would be surprised at how easily Hosted VoIP solutions can actually integrate with your current business communication system. For example, if your organization uses a cloud based CRM platform, your hosted VoIP phone system could be integrated to pull up client records when that client calls in. Voicemail to email functions can streamline communication, making it easier than ever to track clients’ needs and problems. Hosted VoIP systems also scale very easily, because the platform doesn’t exist on-site and won’t be limited by space or resources. When you’re a growing organization and you want a system that can grow with you.

FLEXIBILITY

With traditional VoIP and business phone systems, you always need a physical landline to make or answer calls. In order to be productive or client-facing, your employees need to be locked down to desks and locations. Hosted VoIP service integrates with CRMs, Helpdesk and other everyday applications for efficient communication, sales and support.

HOSTED VOIP CAN CHANGE YOUR BUSINESS COMMUNICATIONS

Interested in any of these benefits? Contact America’s Phone Guys today! We can walk you through all of your options, designing the perfect VoIP phone system that will grow and change with your business communications.

How To Have A Extraordinary Cloud Business Phone System With Minimal Spending

We are happy to announce that more additions to our continued progress in making business phone system calling – experience and quality – flawless.

Any type of Call Centers and Business Enterprises often deal with a lot of calls and clients on a daily basis. With that each of the small interactions and services around, these customer care giants cannot afford to interfere around with sub-standard services and faulty business phone system.

Not to say that any small business would twist with their customer service. Even they cannot afford to lose any customer due to a bad business phone system.

As a business owner, you might want to pick a service that offers consistent tech support and quick easy to manage all shortcomings in the service and when it occurs.

This factor is important for any business to maintain their communication and not lose their customers due to any problem that occurs at the technical end of the business phone system. Also, exhaustive support helps you to streamline the installation process wiring, hardware support, and the programming of software as per the business’s requirements.

As a business owner dealing with customers, you should focus on your customer and not on the reliability of your business phone system. Once you have selected a good support based service for your business, you would have to extract your requirements.

This step is important as it will form the basic functionality that your business phone will provide. Here are a few questions that this step will help to find out the answer:

What kind of features do you need for my business phone system?

How can you increase your staff’s efficiency?

Which business phone system would be suitable for the size of your team?

What are the insignificant features and services that you won’t need?

Is it scalable?

Does the business phone system offer flexibility?

Customer experience is the most trending and go-to aspect of any brand wanting to exploit in the market for profit. Therefore, it is not extremely surprising or impressive that businesses are growing increasingly fond of cloud business phone system for all their communication requirements. Now, cloud-based business phone systems are used by people for just about everything from the storage of data, apps and software services to Analytics and the replacement of large and bulky systems.

These services do provide many advantages, so it is not surprising that cloud systems are useful for business communication as well. There are several aspects to a Cloud business phone system that would warrant a steady investment, but before we study reasons to invest in the best Cloud business phone system, let us look at some of the basics of Cloud business phone services.

They are customer-oriented and user-friendly and offer a bundle of features with really affordable plans. Factoring the demands of businesses, cloud business phones are often consolidated with several different business softwares (CRM’s) to provide a seamless business phone system solution for several different requirements.

They’re cheaper, more flexible and provide more features. A cloud business phone system can replace an entire network of wires, hubs and desk phones and let you go on about your calls using computers or even smartphones.

Apart from these major updates, we have optimized a lot of things behind the scenes and continuously working hard to improve call quality, speed and user experience.

Cloud PBX and VoIP services in the USA

Are you in need of a quality, reliable and affordable phone system that simply works. We offer best in class Cloud PBX and VoIP phone services in the USA, so you can focus on your business development, and not on your communication systems.
Our communication system is adaptable to fulfill your business needs and similarly works the way you need it. Whether you own a small business or mid-range organization, our communication systems have a solution to meet your needs at an unbelievable price when compared to other providers in the marketplace. For more details on our services please watch the below video