6 Outstanding Benefits of Cloud PBX System

Vitel Global is an expert in providing Business VoIP solutions. In this blog, we are here to share the top 6 reasons to know why many businesses are switching to the Cloud PBX system.

In recent years, technology has taken leaps; that might be due to the fast-growing industrial demands or to compensate for the pandemic loss. More organizations permitted their employees to work from home/remote working. Now-a-days, it is a pretty normal activity that comforts employees and the firms in their individual needs.

VoIP Business Phone Services is the best communication medium between the business, its employees, and clients. With the advancement of the digital age, people can use every communication service, such as calls, audio/video conferences, voicemail, and messages. But all of these cannot be fulfilled by landline, which is why VoIP Phone Services is preferred. 

PBX-Private Branch Exchange:

PBX is the internal communication system generally designed for Business organizations.

  • On-Premise PBX
  • Cloud PBX

These are the two available types that businesses choose as per their requirement. But recently, many businesses have been switching from on-premise PBX to Cloud. 

Cloud PBX:

Cloud PBX Phone System allows you access to all types of features to integrate your business communications, and you don’t need any special hardware. The crucial thing about it is that this is entirely based on Cloud Ecosystem. You get all the access through the internet, and cloud PBX doesn’t need any internal server installed to help with the business communications. It is relatively cheap, flexible to use, and the experts will protect the data.

Now, let us discuss the advantages that Cloud PBX offers your organization:

  1. Cost-Effective: The very first pro of VoIP phone services you find is affordability. Because cloud PBX is tailored to address this requirement, VoIP has successfully changed the face of telecommunications, especially business. Why? You don’t need any hardware. Everything is configurated with the cloud telephony service provider. One more benefit is that you pay as you go. Isn’t it cost-effective? Modern technology has brought the telecom investment set up almost to zero.
  2. Security: Every business insider is aware of the fact that Cloud is prone to hacking. With the basic firewall setup, there is a chance of vulnerable to hackers. In such a case, you can level up the security of your stakeholders, clients, device authentication, and your VPN. Once you enhance the security, there will be 24/7 surveillance by technical experts.
  3. Flexibility and Scalability: As the complete data is integrated with the Cloud, the Cloud based office phone system is easy to upgrade, determining its flexibility. If you intend, you can update your system with new features very quickly, and that’s how its scalability is defined. The policy of pay as you use is very beneficial to small, medium, and big businesses.
  4. Technical Flexibility of Hosted PBX: Using Hosted/Cloud PBX, you can configure the existing features and add new ones quickly. Here, you can change the intended setting in the live panel itself. You need to add more hardware and physical space to scale the traditional PBX. Apart from this, a new human resource is required. A fantastic benefit while scaling your cloud PBX is that you can add one seat or as many as you want within seconds. Coming to upgradation, you never need an IT person for it, as in the case of On-Premise PBX. Cloud PBX has an expert team; the provider will upgrade it seamlessly every time there is a notification.
  5. Installation and Maintenance: A new business leader would generally wonder to know how easy it is to install and handle Hosted PBX system. It does not need any space, physical server, or an IT person to maintain it. Because traditional PBX needs an on-site infrastructure and a dedicated staff to handle the server, this is how Cloud PBX saves space and budget. Besides, you can monitor the incoming and outgoing calls through the dashboard.
  6. Integrated Communication: Cloud/Hosted PBS is the best option to integrate business communications such as calls, video, chat, and even CRM. And thus, it creates a flexible space for the customers to access their preferred features.

Cloud-based PBX gives you the best experience with many more features besides the above. It ensures flexibility, accessibility along with security in unified business communications.

Best Business VoIP Services – Anywhere, Anytime

Technology impacts everyone’s lives through easier, more flexible communication solutions for start-ups, medium-sized, and large organizations. As communication either builds or breaks relationships with the respective clients, businesses must put more effort into the improvisation of technologies that bridge the gap between the customers and the business from any place and at any time.
The three main business service models managed on the cloud are as follows:

Software as a Service (SaaS): This is a cloud product where software acts as a service, which means consumers access the product directly from the browser without installing it on the system.

Platform as a service (PaaS): This product is used by large corporations to build large data centers that provide remote access to files accessible to all users worldwide.

They offer their infrastructure’s resources, security compliance, and network connectivity as a product to the end-users, which may be big-sized to mid-sized or small companies.

Advantages of Business Services:

  • Businesses don’t incur investments in additional infrastructure as UC (Unified Communications) performs multiple tasks at a time by multiple or single users. It’s easy to handle: handling the modern phone setup is easy for the employees in an organization through the best training the experts provide.
  • The business VoIP systems’ data storage capacity in the cloud automatically saves huge amounts of data.
  • Automation of Bulk SMS and other services: This allows for the automation of the Bulk SMS and other services processes.
  • Provides security: Business services need high security provided by the best and most reliable VoIP provider.
  • Secure, simple to use, highly adaptable, and scalable: Access VoIP services from anywhere and on any VoIP-enabled device.
  • Integration: API integrations are allowed with the system files like CRM and other applications.
  • Customer relations: Develop strong relationships with clients using business VoIP services’ advanced and powerful features.
  • Advanced features: Many advanced features are useful for successful relations, leading to expanding your business across the globe.
  • Cloud-hosted PBX system helps to deliver high definition (HD) quality voice calls which are upgraded accordingly.
  • Excellent scalability: The most useful advantage of business systems is scalability, which helps add resources without putting effort into adding extra lines.
  • Real-time monitoring: Real-time monitoring of the communication services delivers instant reports.
  • Data redundancy and disaster recovery: If an unintentional disaster occurs, businesses have no chance of losing data because it is backed up in multiple data centers across multiple locations and can be archived whenever needed.
  • Flexibility: They are ultimately flexible as they can be accessed and connected from any location, device, and time.
  • The only limitation for any business service is to maintain stable, high-speed internet connections for performing uninterrupted services.

Vitel Global Business Services’ role anywhere, at any time:

Vitel Global Communications is one of the leading companies among the 10 innovative communication solutions companies published in the popular magazine.

We render multiple business solutions focusing on the communication tasks of start-ups, mid-sized, small, and large organizations, which are discussed in brief:

  1. Solutions for Cloud PBX and VoIP: Integrate our cloud technology solutions into your cloud-based communication infrastructure.
    It’s simple to use.
    User-friendly interfaces.
    Low call costs.
    Excellent support.

  2. UC, or Unified Communications, is a modernized solution bringing all possible communication channels like fax, chat, mail, video, and audio onto a single platform while you are using VoIP calls from any place and at any time.
    Scalability
    Disaster recovery
    Operator console
    Cloud communications

  3. SIP Trunking: Make unlimited calls from local to global by converting the regular phone to VoIP using the SIP trunking method.
  4. Mobile VoIP: It encourages remote working utilizing one of the best VoIP-enabled devices like mobile devices, where the team of employees needs to install the app from the play store, log in with their details, and start making and receiving calls.
  5. API Integration: It’s easy to manage the integrations between the system files or applications with VoIP services.

Features of Business VoIP Services:

We provide more than 60 features. Of course, it is impossible to put down the full description of the features. A few of them are given below:

  • Call transfer
  • Hold the music
  • A virtual receptionist
  • External and internal extensions
  • Conference calls
  • Call waiting
  • Call recording
  • Call reporting
  • System access from the inside
  • Call back
  • Call logs
  • Contact management
  • CRM integrations

For more details regarding the complete list of the features, Visit VoIP Service Features.

Set up our services right away:

Follow our steps to install the setup over your office systems like software, and then the Vitel expert team accomplishes it within hours.

For hardware VoIP services, all the requirements like ATA, ISP’s router, and phone are provided and installed by our support team, available round the clock to answer all your installation or any VoIP service issues instantly.

We offer our reliable communication services to businesses classified into three plans:

Unlimited Premium Cloud PBX:

  • Expand your business.
  • Keep your existing phone numbers.
  • Unlimited calling.
  • No setup fees are required.
  • Online account access.
  • No contracts.

Small Enterprise Unlimited:

  • Caller ID.
  • three different ways to call.
  • Plans with unlimited calling.
  • No setup fees.
  • No contract.

Pay as you go:

  • Refill your account and buy the packages.
  • Get instant updates about your plan.
  • Check the balance, expiry date, and more.

Why are we unique?

  • Providing quality services is not only our aim, but we also focus on maintaining strong bonds with the existing clients and getting a positive vibe from them. But why?
  • Our business services delivered to the clients resolve complicated communication tasks easily as they are flexible and scalable.
  • Helps in business expansion through the powerful features integrated with our VoIP systems.
  • Though we handle multiple clients across the seas, we give utmost priority to every individual client.
  • Support them anytime, 24/7. It may be technical or non-technical issues.
  • Giving the highest level of security to business communications through powerful encrypted networks.
  • The best plans are available at a minimal cost.
  • We get the feedback from our clients, and our support team works on them to resolve them then and there.
  • Allows customizations based on the business requirements.
  • We don’t impose contracts.
  • No additional charges are incurred for additional support.
  • No upgrade fees are imposed.

Let us begin our journey immediately by registering on our website.

How to Improvise Customer Experience in Telecom Companies?

Customers are the centric importance in any business, if you are running a business or have an idea of establishing one in near future, then this writes up will assist you in taking crucial steps and implementing them for better engagement with your customers.

Some customers are loyal to a particular business for years, even if they are lured by other companies with better offers and discounts, they still stick to the same company.

This is due to the treatment of the company when the customer approaches with a problem.

If there is dedicated customer support and who will assist the customer round the clock, then in this competitive world of evolving businesses, chances are too less that you are going to lose the customer.

Most businesses commit small mistakes which cost them hugely, for example, during a sign-up process for any given service, the entire team will just sit on that task. They will email, call, and sends SMSs to the customer until the customer decides to initiate the process. But, once the client becomes old or signed up for the service, his/her doubts regarding the service and queries will not be answered properly.

By this, the company not only loses its dignity but also this behaviour impacts the future of a lead generation.

Conclusion:

To boost the customer experience, a company can come up with distinct ideas and ways of approaching the customers proactively.

If there is a downtime in any service, without waiting for the complaints from the customer, a company can place an email directly stating the issue and then providing the customer information and ways to overcome it or use an alternative option if available. Serious issues like server downtime and other natural disaster impacts can be addressed publicly on a good note.

This will prove the genuineness of the industry’s services and able to increase the transparency among the clients.

We strongly hope that you will implement every single tip mentioned in this post while dealing with your customers.

Business Unified Communications: Detailed Overview

To enhance user experience (UX) and productivity, unified communications (UC) refer to the combination of several workplace communication tools, such as phone calls, video conferencing, instant messaging (IM), presence, content sharing, etc., into a single, streamlined interface. Whether using a desktop computer, laptop, tablet, or smartphone, unified communications technology makes it easy for a user to switch from one way to communicate to another within the same session.

Many UC systems also connect to other business applications, like project management software, to help keep information and resources in one place and make workflows run more smoothly.

To give the end user quick and easy access to all the necessary tools in a consistent environment, from any physical location and digital device, UC technology makes it possible to integrate software that supports both real-time communications (RTC), such as voice over IP (VoIP), and asynchronous communication, such as persistent chat.

Many UC products include, and even rely on, team collaboration capabilities with messaging-focused workflows and useful features like real-time file sharing and annotating. These advanced UC systems (UCC) are also known as unified communications and collaboration systems.

Unified communications are becoming more and more common as part of a bigger digital transformation and cloud migration happening in today’s businesses. This change was made much worse by the COVID-19 epidemic since many organizations relied heavily on UCC technologies to help people work from far away.

What is the process of unified communications?

One or more back-end management systems, also known as UC platforms, that enable service integration as well as the front-end clients that offer access are commonly used to support a unified communications environment.

For example, a unified messaging client would support click-to-talk, click-to-chat, and click-to-video, while a web conferencing system would use an audio-conferencing system that is built on an Internet Protocol telephony platform.

UC systems and the parts that make them up can be set up on-site, in a public or private cloud, or as a hybrid of the three.

Unified communications (UC) increase productivity, lower expenses, and foster closer ties with clients. It is cost-effective and easy to use because it is based on a per-user, per-month fee and may grow as your business grows.

What advantages do unified communications offer?

  • It supports greater communication and cooperation than the historical phone system. UC is frequently attributed to boosting employee productivity.
  • Specific technologies, like video conferencing, can be arranged easily.
  • Lower travel expenses.
  • Increased productivity.
  • More adaptability
  • Improved engagement
  • Employees can use a range of devices to work from the office, their homes, or on the road.
  • Businesses that integrate UCaaS solutions with social media, customer-facing apps, or call center platforms can get in touch with customers, students, or patients directly. This gives customers real-time feedback and better service to increase customer satisfaction.

Which elements make up unified communications?

A UC platform may provide the following tools in its toolkit:

  • Email
  • Business SMS
  • Ongoing conversation
  • Mobility
  • Instantaneous presence
  • Telephony (fixed, mobile, and VoIP)
  • Voicemail
  • Sharing a screen.
  • Audio transcription
  • Telephone conferences
  • Telepresence, video conferencing in a room, and video conferencing are all options.
  • Online conferencing and interactive whiteboards.
  • Using calendars, schedules, and other personal assistant features
  • Tools for collaboration and social networking in the workplace.

A strong communication system may have the following components on the back end:

  • Unified communications platform or server from one or more vendors
  • Traditional private branch exchange that makes use of IP or the cloud.
  • Phones, headsets, cameras, and microphones are examples of user-facing gadgets.
  • Session border controllers are a type of corporate communication gateway.
  • Uses a video bridge or multipoint control unit to connect three or more video conferencing ends.

Communication and collaboration:

There are many similarities between UC and team collaboration technologies, and vendors, IT specialists, and end users are increasingly using the words interchangeably. Technically, there are distinctions between business communications and collaboration, but these rely on how users connect and for what objectives when utilizing a particular technology or feature. For instance, email allows for communication between two or more parties. Additionally, even if those parties may communicate cooperatively, their communication isn’t always cooperative.

UC & C (Unified Communications and Collaboration):

To ensure that nearly all of an organization’s technology works together seamlessly, securely, and in near real-time, UC & C is not a single tool or product, but a collection of solutions. Communication features like voice, instant messaging, desktop sharing, presence, and web conferencing are all smoothly integrated into UC & C.

There are numerous advantages to having a unified communication and collaboration platform.

Individuals working in organizations today have to deal with an ever-expanding array of platforms, software versions, and applications on a seemingly infinite number of devices. Some of the benefits of using Unified Communications and Collaboration to handle all of these complicated factors are as follows:

  • Productivity: All of the members of an organization can work together in a single unified environment regardless of where they are located or what device they use.
  • Increasing the Ability to Change and Respond: Staying in touch with people and talking to them from almost anywhere and on almost any device will help you be more responsive and get more done.
  • Affordability: Hosted or cloud-based services enable firms to migrate from a capital-intensive to an operational-based approach. There may also be a reduction in the cost of travel and logistics.
  • Enhance the Experience of the Client: It is becoming increasingly crucial to provide customers with the appropriate information at the appropriate time. Get clients what they need when they need it by making it easier and more seamless.
  • Collaborate More Efficiently: Your team can collaborate on papers, screen share, provide comments, and manage all of the activities, people, and programs that are necessary to complete a project effectively and efficiently.

The following are examples of unified communications and collaboration:

  • Business: In many companies, UC & C help teams work together more effectively. Collaboration is made simple and smooth with the use of tools like Instant Messaging, File Sharing, and Video Conferencing. Product development, operational efficiency, customer happiness, productivity, and the bottom line can all benefit from this strategy.
  • Education: Teachers can use UC & C for live teaching sessions, whiteboarding, audio or video conferencing, real-time document sharing, and on-demand access to materials.
  • Healthcare: Doctors and nurses can quickly and easily collaborate with other medical professionals and evaluate patient information and data through the use of UC&C. Patients’ information can be shared and collaborated on with the use of presence awareness.

Hosted Unified Communications (UC) combines your desk phone and cell phone. You can use it to make conference calls from home, chat with co-workers and customers on the go, and collaborate with them from anywhere. It is the most flexible and comprehensive communications platform accessible from a single source.

What does UCaaS mean?

UCaaS is a great choice for businesses of all sizes because it can be changed easily and is based in the cloud. With UCaaS, you can avoid the initial costs that are often needed to set up a more advanced way of communicating. But you still get to use the latest technology that is shaking up the market. You might expect some of the following from UCaaS:

  1. Phone and voice calls: Get UCaaS systems that not only have a high-quality voice but also have call recording, AI for intelligent call routing, and even sentiment analysis. UCaaS solutions can also make it easy for a business to move quickly from a text message to a phone call to a video chat with a customer.
  2. Solutions for Video and Meetings: Voice will always be an important part of UC for most companies, but there are other channels to think about as well. For example, since half of the UK’s workers will be working from home by next year, there is a growing need for services that offer more personal ways to talk. With UCaaS, your business can get video and meeting tools that make it easier for employees to work together, no matter where they are.
    Because of the cloud, your team members no longer have to be in the same room to work on projects together. With video and a tool for working together, you can share files, host conversations, and even start presentations from your computer, phone, or tablet.
    Video is especially helpful when people can’t talk to each other face-to-face because it makes sure that the subtleties of facial expression and body language don’t get lost.
  3. Messaging: Messages are another form of communication that is becoming more and more popular in the business world. In a UCaaS environment, messaging can mean anything from SMS and MMS texts to real-time conversations on collaboration apps.
    When used correctly, messaging gives employees a way to stay in touch and work together more effectively at work. But it’s a great way to get in touch with customers as well. Many younger clients today would rather text or instant message than talk on the phone.
    Businesses can use UCaaS solutions to manage and organize their messaging strategy so they can provide better service to customers across all channels. Any device you connect to your UCaaS technology can give you access to voicemail, transcriptions, and instant messages, as well as social media chat. Remember that more than 80% of people use text messages for business right now.
  4. Presence: As the need for better collaboration in the workplace grows, many UCaaS solutions are becoming more and more intertwined. The right service will not only give you many ways to communicate with your teams and customers, but it will also tell you who is available to talk to. For example, your UCaaS solution can tell you at any given time who is online and who isn’t.
    The things that show a person’s presence also show what that person is doing. You can see, for example, if your remote workers are on a call and can’t chat with you, or if they’re out to lunch. This makes it much easier for employees to get the help they need when working on complicated projects or with difficult clients.
    It also makes sure that people who work from home, which is becoming more common, can keep a good balance between work and life. By using presence features, you can let the rest of your team know when you’re done for the day.
  5. Mobility and Apps: The need for mobility is on the rise. One reason is that more people are working from home or on the go. Even if none of your employees work from home, you likely have field workers that you need to support with the same tools as your office-based employees.
    With a good UCaaS solution, you can make sure that mobility stays a part of your business plan. For example, the cloud will make sure that your teams can use apps on their tablets and phones to access the tools they need.
    Also, WebRTC makes it so that people don’t always have to download new software to join a meeting. People can instead click on a link in their email account or a web browser to join a conference. UCaaS lets anyone do work outside of the office.
  6. CPaaS and APIs: More and more, it seems like UCaaS is just one flavor of the bigger idea of CPaaS. Communication Platforms as a Service add more flexibility to UCaaS by letting companies add their favorite communication tools to the apps and processes they already use. For example, you could add video conferencing to your messaging tool or add information from your CRM to your chats with clients.
    In a world where one size doesn’t fit all, service providers and resellers can create more custom solutions for their customers based on the value they need. Through APIs and implementations, anyone can build a custom communication stack that works best for their employees and their target audience.
    Next-generation UCaaS providers even use CPaaS to better connect the front-end and back-end business communications. For example, while you’re on a front-end call with a customer, you could use your apps to connect with your team and get important information. Also, when everything is correctly integrated through CPaaS, it’s much easier to track the customer journey and get information that will help your business.

How to Choose the Best UCaaS Company

Below are the things to have a look at:

  1. Analytics
  2. Read reviews
  3. features
  4. quality of the technology or services.
  5. Full integration
  6. Security

Cloud Business Communications features

Vitel Global Features

  • Cloud-based PBX
  • Unlimited calling
  • Unlimited extensions
  • Auto-receptionist
  • Dial-by-name directory
  • Internet vfax – send and receive
  • Toll-free or local numbers for voice and vfax
  • Departments with Call Queues
  • Advanced call forwarding
  • Flexible answering rules

Cloud Business Communications features from Vitel Global ensures you Reliability, security, and productivity all the time.