What is an Auto Attendant Feature?
An Auto Attendant manages incoming calls automatically without any live receptionist.
Add a professional touch to your client communications and ensure that every caller is directed to the relevant department or individual instantly.
Benefits of Vitel Global Auto Attendant Feature
Missed calls lead to missed opportunities. Vitel Global Auto Attendant feature eliminates such instances and offers several benefits to improve your business communications.
Professional Branding
Represent a professional image to your callers with personalized greetings and call routing.
Customizable
An automated phone system helps you modify settings to fit your specific business needs and hours.
Call Routing
Direct calls based on specific criteria and make sure they reach the relevant department.
How Auto Attendant Works
Pre-set Auto Attendant answers incoming calls with salutation and provides the caller with a menu option.
This automated phone system routes calls to reach the specific person based on the caller's input by pressing the number. It ensures that the calls are handled instantly which improves overall communication.
How to Set Up the Vitel Global Auto Attendant
The Vitel Global Auto Attendant feature setup is very simple and can be done following a few steps only.
Access the Admin Section
Log in to your Vitel Global account and navigate to the Admin Portal.
Configure the Greeting
Pre-record your greeting message according to your brand’s tone.
Set Up Call Routing
Set up how incoming calls should be routed based on caller input.
Test
Make a few calls to check if everything is working properly.
Apply
Once the setup is completed apply the settings.
Auto Attendant vs IVR Feature
Auto Attendants and IVR feature both handle incoming calls but serve different purposes.
Auto Attendant
This feature routes calls by following user prompts like pressing a key to transfer the calls.
IVR
The Interactive Voice Response uses voice commands to interact with the callers. This feature is mostly used to collect information or conduct surveys.
Why opt for an Auto-Attendant?
An auto-attendant system can help you automate call handling professionally. It comes as a boon for businesses with higher call volumes.
Increased Outputs
Auto-Attendant helps your team to focus on high-priority tasks rather than just being involved in call handling.
Customer Support
Calls can be directed to the right department and reduce call waiting. It improves overall customer satisfaction.
Professional Image
Display a professional brand image to your customers using an automated call-handling process.
Cost Reduction
It helps reduce the operational costs of additional staff to handle incoming calls.
Frequently Asked Questions
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What is the difference between IVR and Auto Attendant feature?
Auto attendants use simple user inputs to route the calls whereas IVR systems offer more complex usage like collecting information from callers through voice commands.
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Does the auto attendant interact with callers?
Auto attendants can interact with callers through menu options and transfer the calls based on the input provided. IVR system is recommended if you need to have better customer interaction.
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Which feature should I choose between a Live Receptionist and an Auto Attendant?
An auto attendant is suitable for automating call transfers with high volumes whereas a live receptionist offers a more personalized customer interaction but can handle low call volumes.
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How does the auto attendant help in reducing expenses?
An auto attendant handles calls automatically and doesn't need additional staff. This results in reducing operational expenses.
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What are the benefits of the automated attendant feature?
An auto attendant feature improves work efficiency by providing better customer service, displaying a professional image, and reducing operational costs.
