What is Call Parking?
Call parking is one of the key business phone features that allows the user to place a call on hold in a fixed parking spot and retrieve it from any other phone within the system.
It becomes very useful in situations where immediate answering is not possible or when the call needs to be handled by another team member/department.
Benefits of Call Parking
Parking a call helps you handle incoming calls and makes sure they are routed to the appropriate team members.
Answer a Call in a Separate Office
Call Park allows you to answer calls in a different office, providing the ease of moving around without missing important calls.
Consult a Colleague in Person
The call parking feature helps you place clients on hold to consult with your colleagues privately. Retrieve the call and continue the conversation once ready.
Guaranteed Network Uptime
Vitel Global guarantees Network uptime. We ensure that your call parking feature is always available when needed.
HIPAA and SOC-2 Compliant Security
Our Call Park feature is compliant with HIPAA and SOC-2 security standards. This guarantees the highest security level for your calls.
Superior Voice Quality with HD Voice Technology
Enjoy HD Voice technology which makes your every conversation crystal clear and sounds as if the person is in the same room.
Avoid Voicemail Landings
Call Park avoids calls landing in the voicemail. Rather, parking a call ensures the client gets to speak live with the right person.
Easy Setup
Parking a Call is easy to set up. It requires minimal training for usage. Our user-friendly interface makes sure your team takes advantage of this powerful feature.
24/7 Live Support from the In-house Team
Vitel Global’s dedicated support team is available to assist you 24/7 with any issues or questions you may have on Call Parking and ensure you always have the needed help.
How Call Parking Works
Call Parking is very easy to use and can be integrated seamlessly with your existing phone system.
Park a Call: Press the call park button or enter the call park code during an active call.
Assign a Call Parking Spot: The system assigns a specific call parking spot number.
Retrieve the Call: Enter the parking spot number to retrieve the parked call from any phone within the system.
Why select Vitel Global Call Park?
Choosing Vitel Global Call Park makes your call management simpler and more efficient. This feature of the business phone system helps in handling calls effectively which keeps your customers satisfied..
Customers no longer face the frustration of long wait times or being transferred repeatedly while using Call Park. Calls can be parked quickly which allows the right person to address customer needs.
Parking a call reduces the need for customers to wait on hold. It leads to better user experience and customer satisfaction. Calls can be retrieved instantly from any phone ensuring timely responses.
Call Park provides the flexibility to handle incoming calls. It helps the employees park calls while moving between different locations or offices and ensures that none of the calls go unanswered.
It helps you reduce the time of call hold and transfer. Employees get to prepare for the calls in advance to provide better response and service.
Call Park can be integrated with VoIP, offering superior voice quality and reliable connectivity. This ensures that your communication remains uninterrupted.
Calls can be accessed from any device, anywhere on call parking. This is quite beneficial for remote or hybrid work environments and allows call management across various locations.
Use Cases for Call Park
Call Park benefits different sectors of all sizes. It optimizes call handling and
improves customer service.
Call Centers
High call volume management is essential in call centers. Call Park helps transfer calls to the right agents instantly which reduces hold times and improves customer satisfaction.
Healthcare Services
Call Park can be used to manage patient calls and route the calls to the relevant departments or personnel. This helps in improving patient care and service delivery.
Retail Businesses
Retail businesses can address customer inquiries instantly to improve their customer service by using Call Park. This will make sure that the concerned agents handle the calls.
Corporate Offices
Corporate offices benefit from Call Park by allowing the smooth transfer of calls between departments and employees. This ensures that clients always reach the right person.
How to Set Up Call Park in Vitel Global
Configuring the Call Park feature in your Vitel Global system is simple:
Go to Admin Section
Log in to your Vitel Global admin portal.
Call Management
Go to the Call Management section and select Call Park settings.
Call Parking Spot
Here you can set up the call parking spot and assign it to a specific extension/department.
Team Training
Train your team on how to park and retrieve calls using the selected parking spots.
Experience the benefits of Vitel Global Call Park firsthand
Check out how our feature can transform your call management and improve your business operations.
Frequently Asked Questions
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What is the use of the Call Park feature?
Call Park helps in placing a call on hold in a specified call parking spot and allows that call to be retrieved from any other phone within the business phone system.
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Can I park a call and pick it up using the mobile application?
You can park and retrieve calls seamlessly with the Vitel Global mobile app. This provides flexibility and convenience.
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How does Call Park improve company performance?
Call Park enhances business phone efficiency by decreasing call wait times guaranteeing calls are managed by the most suitable team member.
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How is Call Park different from call hold and transfer?
Unlike call hold, Call Park allows the call to be retrieved from any phone in the system. Unlike call transfer, it doesn’t require immediate action, giving employees time to prepare before answering.
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Which businesses can benefit from Call Park?
Vitel Global Call Park is beneficial for businesses of all niches and sizes from call centers, corporate offices to healthcare services.
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Are there multiple ways to park an active call?
Yes, you can park a call using the call park button, a call park code, or through the Vitel Global mobile app.
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What happens if a parked call is not picked up?
If a parked call is not picked up within a specified time, it can be configured to ring back to the original phone. Else it can be directed to voicemail.
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Can Call Park be used for both inbound and outbound calls?
Yes, Call Park can be used for both inbound and outbound calls which provides flexibility in business phone system management.
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How secure is the Call Park feature?
Vitel Global follows HIPAA and SOC-2 compliant standards. This guarantees that our Call Park feature is highly secure and makes sure that all calls are protected and confidential.
