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Retention Manager- VOIP
Experience : 5+ Years
Shift Type : Night shift
Qualification : Graduation
Location : Hyderabad, Telangana
Mode of Operation : Work From Office
Number of Openings : 2
Job Description :
About Vitel Global Communications Pvt Ltd:
Vitel Global Communications is a leading provider of VoIP (Voice over Internet Protocol) services, delivering high-quality communication solutions to businesses and individuals worldwide. We are committed to providing cost-effective, scalable, and reliable services, ensuring that our clients stay connected with their teams and customers across the globe.
As part of our expansion, we are seeking a dynamic and results-driven Retention Manager to join our team at our Hyderabad office.
Roles & Responsibilities :
The Retention Manager will be responsible for overseeing the retention strategies for our VoIP services, ensuring customer satisfaction, reducing churn, and increasing customer loyalty. This role will involve working closely with the customer support, marketing, sales, and product teams to enhance the overall customer experience and optimize retention efforts.
Required Key Skills :
Customer Retention Strategies,Analytical Skills,Customer Relationship Management,Collaboration & Teamwork,Problem-Solving & Decision-Making,Project & Program Management,CRM,Industry Knowledge,VOIP,Excellent communication and interpersonal skills.
