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Technical Support Engineer- VOIP
Experience : 0.6-3 years
Shift Type : Night shift
Qualification : Graduate
Location : Hyderabad, Telangana
Mode of Operation : Work From Office
Number of Openings : 2
Job Description :
Working days: 5 days per week
Mode: WFO
About Vitel Global Communications Pvt Ltd:
Vitel Global Communications is a leading provider of VoIP (Voice over Internet Protocol) services, delivering high-quality communication solutions to businesses and individuals worldwide. We are committed to providing cost-effective, scalable, and reliable services, ensuring that our clients stay connected with their teams and customers across the globe.
As part of our expansion, we are seeking a dynamic and results-drivenTechnical support engineer to join our team at our Hyderabad office.
Roles & Responsibilities :
· Provide technical support for VoIP-related issues through phone calls and emails.
· Diagnose and resolve VoIP problems, including call quality issues, connectivity problems, and configuration errors.
· Assist customers with the setup, configuration, and maintenance of VoIP systems.
· Monitor and maintain VoIP infrastructure to ensure optimal performance and uptime.
· Collaborate with internal teams to escalate and resolve complex technical issues.
· Document and track customer interactions and technical issues in the support ticketing system.
· Conduct regular system checks and preventative maintenance to avoid service interruptions.
· Stay up-to-date with the latest VoIP technologies, trends, and best practices.
· Provide training and guidance to customers on VoIP system usage and features.
Required Key Skills :
CCNA Voice / CCNP Collaboration, TCP/IP, routers, switches, firewalls, SIP, RTP, H.323,LAN,WAN,VOIP
