Best VoIP Provider for Businesses
8x8 vs.Vitel Global
A Quick View of What You Get with Vitel Global:
- Comprehensive solution for calls, video, team messaging, and file sharing—keeping communication seamless across all devices.
- Modern features like call routing, auto-attendant, call transcription & summarization, IVR, ring groups and meeting transcription.
- Affordable international calling and virtual numbers for smooth global communication.
A Glance at 8x8 vs. Vitel Global
Vitel Global and 8x8 are powerful cloud-based communication platforms, but Vitel Global stands out with its cost-effective pricing and unified app for calls, texts, voicemails, and business texting. It excels in unlimited SMS, call quality, and a user-friendly interface.
Read on to discover how Vitel Global surpasses 8x8
Feature Comparison Table: Vitel Global vs. 8x8
| Features |
|
|
|---|---|---|
| Unified Communications | Comprehensive UCaaS solution with business texting, VoIP, video conferencing, mobile/desktop apps, and a unified inbox for seamless communication across devices. | Focuses on VoIP, cloud telephony, team messaging, and video conferencing. Additional integrations are available in higher-tier plans. |
| Video Conferencing | Provides video conferencing for up to 100 participants, fully integrated into the platform for businesses seeking a complete communication solution. | Includes video conferencing for up to 100 participants with meeting recording, screen sharing, and webinars in advanced plans. |
| Business Texting | Unlimited business texting, delivering flexibility for text-based communication across devices. | Business texting is available through the 8x8 Voice for Teams platform but lacks full SMS functionality compared to Vitel Global. |
| Call Management | Advanced call management features like customizable greetings, parallel intelligent call routing, call queuing, and more, perfect for complex workflows. | Basic call management features like voicemail, call forwarding, and call hold. Advanced features are available in premium tiers. |
| AI Features | AI-powered call routing, auto-attendant, call transcription & summarization, IVR, ring groups and meeting transcription. | No notable AI-driven features. |
| Integrations | Seamlessly integrates with 100+ popular tools like Gmail, Slack, Zapier, CRM, and more for tailored workflows across platforms. | Supports over 50 integrations, including Microsoft Teams, Salesforce, and Google Workspace. Additional integrations are available in higher-tier plans. |
| Customer Support | 24/7 phone and chat support with quick response times and efficient issue resolution, praised by users. | 24/7 support, but mixed reviews on phone support and troubleshooting. |
| Pricing | Starts at $19.99 per user/month, offering excellent value with features like unlimited texting, advanced call management, and video conferencing. | Starts at $24.00 per user/month for the business plan. Higher-tier plans are needed for video conferencing and advanced call management. |
| Call Quality & Uptime | 99.999% uptime SLA providing dependable video and voice communications with minimal interruptions. | 99.999% uptime SLA ensuring reliable call quality and availability for cloud communications. |
| Ease of Use | Intuitive interface with a broad feature set that’s easy to navigate, though businesses unfamiliar with advanced VoIP systems may need some guidance. | It has an easy-to-use interface for small businesses, but more complex setups may require extra configuration. |
| Starting Price | $19.99 per user/month | $24.00 per user/month (8x8 Voice for Business) |
| Unlimited Domestic Calls | Yes | Yes |
| Unlimited SMS | Yes | Yes (business SMS available) |
| Uptime SLA | 99.999% | 99.999% |
Pros and Cons of 8x8 vs. Vitel Global
Vitel Global
Pros
More reliable customer support, faster responses and resolutions.
Flexible VoIP options, tailored for small and large businesses.
No hidden fees or shady contracts; straightforward pricing models.
Better call quality, fewer dropped calls, and latency issues.
Cons
Lacks integrated video conferencing, unlike 8x8's unified platform.
Limited support for larger deployments, not as robust for enterprises.
Less feature-rich than 8x8, especially for unified communications.
Fewer advanced reporting and analytics tools compared to 8x8.
8*8
Pros
Comprehensive all-in-one platform that combines voice, video, chat, and collaboration.
Strong call center features, ideal for large call centers and businesses.
Global presence with strong international call quality and coverage.
Cloud-based system, easy to scale and manage from anywhere.
Cons
Poor customer support, slow response times, and complicated service tickets.
Complex setup and configuration, not user-friendly for quick deployments.
Higher likelihood of dropped calls, especially in large deployments.
Shady contracts, confusing billing models, and renewal traps.
Vitel Global vs. Similar Services
See how Vitel Global outshines other providers.
To Conclude
Both 8x8 and Vitel Global are robust competitors for business communication requirements, with Vitel Global providing more elaborate UCaas features comprising advanced call handling and business texting. While 8x8 is a right adoption for businesses emphasizing VoIP and cloud telephony with a lower basic plan and reliable call quality, it misses some advanced features provided by Vitel Global.
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