Best VoIP Solution for Businesses
Zoom vs. Vitel Global
A Quick View of What You Get with Vitel Global
- All-in-One Communication – Calls, messaging, video meetings, and file sharing in a single platform for seamless collaboration.
- AI-powered features – call routing, auto-attendant, call transcription & summarization, IVR, ring groups and meeting transcription.
- Cost-effective global calling – Affordable international calling and virtual numbers for effortless worldwide communication.
A Glance at Zoom vs. Vitel Global
Zoom and Vitel Global both provide powerful communication solutions, but Vitel Global excels with its all-in-one app, offering calls, texts, business voicemail, and unlimited SMS at a more affordable price. It also delivers superior call management, AI-driven features, and better VoIP integration.
Read on to see how Vitel Global outshines Zoom
Feature Comparison Table: Zoom vs. Vitel Global
| Features |
|
|
|---|---|---|
| Unified Communications | Complete UCaaS with business texting, VoIP, video conferencing, and a unified inbox for seamless communication. | Primarily known for video conferencing, also offers messaging and VoIP with third-party integrations. |
| Video Conferencing | Built-in video conferencing for up to 100 attendees, ideal for businesses needing a complete solution. | Supports up to 1,000 attendees with breakout rooms, screen sharing, and webinar options. |
| AI-Powered Features | AI-based call routing, auto-attendant, call transcription & summarization, IVR, ring groups and meeting transcription. | AI-driven meeting transcriptions, noise suppression, and video enhancements for professional calls. |
| Business Texting | Unlimited business texting on all devices for flexible, unrestricted communication. | Basic SMS is available as a Zoom Phone add-on; it lacks advanced messaging features. |
| Call Management | Advanced call handling, intelligent routing, call queuing, and personalized greetings for enhanced workflows. | Basic call management with voicemail, call forwarding, and call hold. Advanced features in higher-tier plans. |
| Integrations | 100+ integrations, including Slack, Gmail, Zoho, and major CRM platforms. | 1,000+ integrations, including Microsoft Teams, Salesforce, and Google Workspace. |
| Pricing | Starts at $19.99 per user/month, including unlimited texting and video conferencing at no extra cost. | Starts at $13.09 per user/month for Zoom Phone; higher tiers are needed for webinars. |
| Call Quality & Uptime | 99.999% uptime SLA, ensuring high-quality, uninterrupted communication. | 99.999% uptime SLA with reliable VoIP and video call performance. |
| Ease of Use | It has an intuitive interface, but advanced VoIP features may require some onboarding. | Intuitive and user-friendly, ideal for teams with limited technical experience. |
| Customer Support | 24/7 phone and chat support with quick response times. | 24/7 support, though phone support receives mixed user reviews. |
Pros and Cons of Zoom vs. Vitel Global
Vitel Global
Pros
Better for business phone services, focused on VoIP, not video.
More reliable customer support, less prone to security issues.
VoIP features tailored to businesses, like call routing and auto-attendant.
Greater scalability for businesses that need advanced telephony.
Cons
Limited video conferencing features, lacks Zoom’s video capabilities.
No virtual backgrounds or fun features like Zoom offers.
Lacks integration with tools like Teams or Slack.
Less popular, fewer users for easy external collaboration.
Zoom
Pros
Perfect for video conferencing, with extensive features for meetings.
Free plan available, allowing for unlimited video calls.
Virtual backgrounds and fun video meeting features are available.
Widely adopted, ensuring compatibility across the US and Europe.
Cons
Not optimized for VoIP calls, mainly designed for video.
Poor audio quality in comparison to dedicated VoIP services.
Lacks advanced phone features, like call forwarding or auto-attendants.
Can be resource-heavy, especially during long meetings.
Vitel Global Compared to...
See how Vitel Global stacks up against other providers.
Conclusion: Which to Choose?
Zoom is the best fit for businesses that need dynamic video conferencing, easy-to-use virtual meeting tools, and extensive app integrations. Perfect for companies that prioritize easy video communication.
Vitel Global offers a comprehensive UCaaS solution with extensive call management, unlimited business texting, and competitive pricing. Best for businesses looking for a complete communication system with powerful VoIP capabilities and integrated features.
Ready to try Vitel Global?
Explore why countless businesses select Vitel Global for their communications.
